Worst customer service and price gouging
I've been doing business with them for over 10 years and I wish I had never started. Single worst customer service in the game. No follow up calls. Always have to chase them for service or parts for example I ordered a battery in April, it was approved in May, but the store claims they never got the paperwork, my agent insists it was sent, it's now the end of July and I am still chasing them. They are often late invoicing then want to rush you to come sign some padded bill. The markup on things like incontinence pads is EXTREME because they know the govt pays with our tax dollars. It should be criminal. I've had them show up at my door to get a signature after I specifically told them NOT to come to my home. Rachel will lie to your face and takes no accountability for errors. Robin will gaslight you and tell you "that never happened" when you and your husband both watched it go down. All in all ZERO stars. DO NOT recommend.
This will be my last transaction with them. Next time I have to replace my wheelchair I'll go somewhere with accountability and actual customer service. read more