We have used Fortune's Tails (Ashley) for the last 2 years several times. She was marvelous and…read moretook wonderful care of our two high-energy dogs. They both love her and are excited to see her every time. She is great at keeping in touch with us when we are away and sends us photos to keep us up on what is going on while we are gone. We would recommend her for any type of care you need, whether it is for a longer or shorter trip away. Peg R.

From the owner: At Fortune's Tails, your pets have predictably good care while you are away. Their well being is…read morealways our top priority! We are insured and come with over 15 years of experience and a background as a former veterinary technician. We offer exceptional in-home pet sitting, drop-in visits, and dog walking services. We are dedicated to providing a safe, loving, and fun environment for your furry family members, ensuring they receive the care they deserve while you’re away. Trust Fortune's Tail to keep your pets happy and healthy, confirmed by daily pictures and updates on your pets. For extra energetic dogs, while weather allows, ask about hiking in the mountains or on the trails and park play for extra exercise!

Very kind and very sweet you guys took care of my dog Priscilla recently making us feel welcomed…read moreand I really do appreciate what you guys do I would recommend this place to others!!

The doctors are amazing. My boy saw Dr Levendusky many times and I have nothing but good things to…read moresay about her and the techs. To say the administration of this place is a mess would be the understatement of the century. It's impossible to have one visit where even most things go right, and that assumes that they remember to write down your appointment. They promise credits because "it was our fault" but never apply them until you complain, charge incorrectly, fail to order medication, promise to make it right, and then call back and say, oh no, we decided we won't do that. If all you need is good doctors and have the time and desire to micromanage their admin department, sure, they're a good choice. But if you need the clerical and financial side of a business to match the quality of the doctors (or just think it should) then you should probably look elsewhere. They're also the most expensive vet in the area, requiring 2x yearly exams for all pets instead of just senior pets, so there is an argument to be made that profit is really the priority here. 5 stars for the vets - 20 stars for the admin

Sarah was AMAZING with my two dogs! I'm so glad we found her! I love how careful and attentive…read moreshe was with each of them and their different needs and personalities; I love her 'a la cart' billing where I can easily pick and choose which services I want (all incredibly priced); and the biggest thing was how quick and efficient she was! I'm used my dogs being stuck at the groomer for hours, but she had them both clean and trimmed and smiling in roughly an hour or so. We'll be back!

We have used Sarah for over a year now and I can't say enough good things about her! She grooms my…read morehigh maintenance pit bull every other week and I also use her for per sitting my cat when we are out of town. Extremely trustworthy and knowledgeable!

Our pups loved their time at Ellie's Playhouse! They sent daily updates with photos which was so…read morenice. Our dogs were well taken care of and so content/happy when we arrived home (They've been anxious in the past staying at other pet sitters). Our doodle is a shy girl, so I was a bit worried about her but she loved her stay and ended up being best pals with them! Highly highly recommend!

Ellie's Playhouse exceeded our expectations. I was nervous as a new puppy parent to leave Ranger…read morefor the first time. Marissa made us feel at ease with her daily reports and constant communication. Not only was she great with us as owners but the pictures were proof she was great with the pups too. Ranger did not want to leave, he was having a blast! We would recommend Ellie's Playhouse to anyone in the Salt Lake area who wants their pet to get the same care they get at home! We will be coming back! Here's a couple of our favorite photos she sent to us!

I think Stacey is wonderful!!! I can't say enough how great she was when she watched our 3 dogs and…read more2 cats while we were out of town recently. She goes above and beyond and is so meticulous in her care and her love for animals is very obvious! She knew our 1 dog was scared of thunderstorms and fireworks and came back over to check on him during a storm and during the 4th of July fireworks. I would highly recommend her and definitely will use her again!! She gave updates 3 times a day and sent pictures of the dogs & cats with each update. It made being gone so enjoyable because we knew they were in good hands. My husband said she's an angel. Lisa & Mike Duffy

I would highly recommend Release the Krakens to anyone looking for an exceptional pet…read moresitting/walking service. My family and I were headed out for a day trip and I needed my raw dog food picked up from our supplier as well as my pot belly pig, Rupert fed dinner. I called her with my strange requests and she didn't even hesitate to help me. She came over prior to that Saturday to learn what to do and how To feed Rupert. Instantly our pig loved her! When we were gone she sent me pictures and confirmed everything went as planned. My pets and I are so happy to have found such a wonderful company that treat ALL animals like family.

Small, personalized care for your dog and Dottie and her family are terrific. Love this place!read more

I will never take my pet here. I entered my information on their web portal for a future visit. I…read morewant to preface that I did request a busy time in which many folks are on vacation. I was told my reservation was pending and I needed a screening to take place. No problem! My dog is an amazing guy I knew he'd pass. The owner also asked me to please enter my credit card info. So I took time off work to take him there. He passed no issue. I asked the woman at the screening if it meant my dog was accepted and she said the reservation should go through and to be in touch. I wait a day after not hearing and go on their web portal to see my reservation was cancelled. At this point 5+ days have passed since I began the process because nobody there answers a phone and you can only contact them via their portal and wait for a response. After finally hearing from them the owner proceeds to tell me my dog will be on a waitlist. There never was any room for him to begin. She could've easily told me that BEFORE the screening, BEFORE she takes my credit card. She has the audacity to tell me it's a good lesson for me (which had me so angry I started to get emotional because I've lost five days of searching for a place for my beloved pet!). I tell her she could've been honest and she said "I get hundreds of calls per day." It's as easy as knowing your availability and looking at my dates. The end of the conversation told me everything I needed to hear to understand her real motivation--she said "Well the next time you go on vacation and you plan better you're all set up here to bring him here." She only ever cared about future $ and manipulatively making it "easy" the next time I need a place. Gross way to operate. She has no idea of my situation. She has no idea the place my pet was scheduled far in advance had to close for a time that happens to fall when my dog was scheduled because of a COVID sickness. I don't expect her to accommodate my dog when she has no room. I do expect honesty and professionalism which seems greatly lacking. I'd not trust her with my best friend and beloved dog.

It's disappointing that after an extended period of taking my two dogs there, that they can't…read moreoverlook a misunderstanding I had about their passes and reservations. I was charged $60 for a no show. However, I was informed that I had no more visits on my pass. But since I had not cancelled my future reservations, they were happy to charge me. In the past I had also overlooked a few things. One if which is when they used to take calls, I asked if I could stop by to feed my dogs. (I thought they were fed by my partner). I was told that it was not possible because all doors are locked after 9 am! Strange that I was refused access to my fur babies. As a result, I've never seen what it's like once they are dropped off. You receive a photo or two of them and a report card. No webcam. The portal to make reservations and buy passes is also confusing and cumbersome. They also don't take calls now and all communication is via email to a generic email. Sometimes it's just good to be able to talk to someone. They will also not hesitate to use a bark collar on your fur baby if they think it's necessary. If you're looking for a warm and fuzzy customer facing experience, this isn't it. There isn't a reception. You pass your dog to someone at the gate. They hand over you dog through the gate when you pickup. Location is off an extremely busy road. When you leave the facility, you'd better step on the gas as the traffic coming down the hill is usually is at least 70 miles an hour. I hope this helps others make an informed decision about this establishment.

If you are looking for a good dog sitter that can handle it all, truly cares about your animals,…read moreand is a person that your animals will love and look forward to seeing look no further! My wife and i absolutely love using Mary and her company to watch after our dogs, and let me tell you, it isn't an easy task. we have three dogs ranging from an old lab who has trouble getting up the stairs, to a handicappable pibble, to an energetic lightning bolt of a puppy that enjoys long walks, carrying shoes, and digging holes under the fence. Mary is able to keep them all in line and i think the little devils actually enjoy us going out of town so they can see their friend! our Cat also loves Marry and she does a much better job than my wife and i of not overfeeding the hungry little butt! my wife and i love our animals, and we were always trepidatious about leaving town without them. but the great people at Pets' best friend have made us feel unbelievably confident and at ease when we are away from our little herd.

Have used Pets' Best Friend to care for our cats while we are away for over 10 years. Pets' Best…read moreFriend folks are the best! They take really great care of our four footed babies. Highly recommend if you love your pets and want them to stay at home while you are gone.