The wait time is absolutely ridiculous. I came here on a Sunday & there was literally no cars in…read morethe parking lot and one person ahead of me when i checked in. I was here three hours for them to give me a Covid, flu and strep test & for all of them to be negative. Terrible diagnosis & extremely slow service. I almost walked out of the patient care room & went to another urgent care about 3 times!

We had an appointment for my 91 yo dad who had a bad cough and had 13 people ahead of us when we…read morearrived. We waited about 15 mins, but the whole staff couldn't have been more attentive. Thanks to the security guard as well who showed concern from the minute we arrived. I'm confident in the future if we need to go back again.

Let's just say the only thing "rapid" about this urgent care is how quickly they lost my trust…read more This was by far the most unprofessional urgent care experience I've ever had in my life. Upon arrival, I was told I might not be seen because they were backed up, and that someone would let me know. I waited 25 minutes with no follow-up and no one at the front desk. In severe pain, I knocked and asked another staff member if I could be seen. I was told yes -- but the front desk clerk couldn't check me in because she was busy giving another patient an X-ray. After another 30 minutes, I was finally informed of a $50 copay. I asked why that was required, as I have never had to pay copays before, and I was met with nothing but rudeness, dismissiveness, and nasty body language that was just so uncalled for. The lack of communication, compassion, and basic professionalism here is unacceptable. I would strongly advise others to seek care elsewhere.

Make sure if you have Humana it's accepted here. The front office personnel was greatread more

I am about to go to them again today. This will be my fifth or sixth time seeing a doctor there. I…read morehave never had a problem with any doctor, and they have relieved me of itching all over and for another ailment. I'll be going again today for itching all over. They are much easier to see than my primary care physician, are friendly, and are nearby. I'm back from my visit. The physician's assistant took care of me, and she gave me a thorough check up. She was more thorough than my primary care doctor was for a yearly wellness visit. This was unexpected, and really appreciated by me. I promise to return. She's the best medical practitioner I've seen in ages, and I see a lot of them. This is a new review of 2023.

Worst service ever. I was third in line and they started turning people away after me then the lady…read moreat the counter called me up after 45 min to tell me she couldn't verify my insurance on her computer and I would have to pay 500+ . I have blue cross and they are listed as in network. I'm so upset and will never go back there

I visited this urgent care on 6/22 and was denied care because staff stated they were unable to…read moreverify my insurance. This was frustrating because I have used the same insurance multiple times at In & Out Urgent Care on Labarre Road without any issues. The front desk employee even requested my Social Security number in an attempt to locate my insurance information, but they still claimed they could not find it. When I offered to pay out of pocket so I could still be seen, the doctor appeared uninterested in helping me and gave me the impression that they wanted me to leave. Since the clinic was closing in about an hour, it felt like they were looking for a reason not to see me. Overall, the experience was very disappointing. The lack of effort to find a solution and the poor customer service left me feeling dismissed and uncared for.

10 stars!!!! The nurse practitioner who stitched my eyebrow back together got compliments from…read moreeveryone, including my pcp who removed them!!! AMAZING!! Very kind staff. I was in and out with 3 stitches in about an hour!

I was hospitalized the first week of October. I had to be intubated and the rapid response team,…read moreand the nurses that took care of me after I was brought down from ICU, were amazing! They were attentive, helpful, pleasant and accommodated me in every way that they could each nurse was very kind. And if I ask something, I did not have to wait an hour they were on it. So I just want to thank them for a job well done and for taking care of me as if I was their own family. Thank you ladies.

Went to ER. Had a chair in the hallway because there were 45 people that day in ER. Nothing was…read morehandled privately. I heard everyone's medical information as they heard mine. The attending staff was great, but I'd rather just die then deal with anything Oschner again. I then get a hospital bill - huge bill followed by the Kenner emergency group LLC Doctor bill. The huge bill is a facility use - the equipment there is not my responsibility. If Oschner wants to keep building buildings and buying more equipment that's on them. The Kenner emergency group bill was for the attending doctor. $2400 for me to sit in a hallway and wait for some test results. The whole place is horrible - and the one bathroom for everyone in the ER was vile.

When I moved back home to NOLA four years ago I wanted a family doctor that was fairly young who…read morewould keep up with the advancements in medicine and treat me with a multi-culturally competent way (ie. understand the Filipino-American culture or Asian culture in general). Dr. Alex Hoang is Vietnamese-American and fits the bill! I was refered to him because I went to high school with his partner's wife. The office opens early in the morning, they always fit me in whenever I get sick (which considering I now carry an Epi pen is quite often apparently! Jk) and they get back to me ASAP! The staff treats me with dignity and respect and are friendly! My yearly exam includes a heart ultrasound, EKG, breathing test. Etc. and they can do all of this in-house! They have laptops so that your records are now electronically stored. The prescriptions get printed out which is awesome! There are also two parking lots which is convenient. Plus the waiting room is comfy with leather couches, regular chairs, flat screen tvs, magazines , kid toys etc. I would recommend them to all my friends and family! Addendum: as I'm waiting as a walk in patient (my normal doc has the day off so going to see one of the other two docs) I noticed that the bus stop is right in front of the office which might help people who use the bus out here! I also forgot that there is a mini parking lot out front too. In the examining room area on the right hand side there is a larger bathroom with baby changer. I'll post pix later. On the left hand is the smaller bathroom with no baby changer.

I have been a long time patient since they opened after Katrina. Dr. Alex is always friendly,…read moreknowledgeable, professional and have a great bedside manner. I used to go as a walk I'm, I would been seen within the 1 hr. I have referred many family, friends and colleagues to this place. I can honestly say since Covid, I make appointments first. I follow the directions before my appointment and it usually fast. Lately I have some issues with the billing. Once I call their billing dept, it is cleared up fairly quickly.

This place was great. I was seen exactly at my appointment time, my NP was super knowledgeable and…read morespent a decent amount of time with me. Facilities were clean, no hang ups with billing. What else can you ask for?

The practitioner Kelli Morrell was excellent! One of the most thorough doctor visits I've ever had…read more She wanted to make sure she knew all the exact details of my illness and shows she genuinely cares and wants the best for her patients. Would definitely go back and recommend!

I was feeling a bit under the weather and was looking for a place that I could quickly get into…read more Upon looking at the website, I saw that LCMC Urgent Care had an option to schedule an appointment time (which is what I did). This was my first visit so I thought I would need to fill out new patient paperwork. However, they already had all of my information (I guess from East Jefferson), but that made the process go so much smoother. I was seen about 10-15 after my scheduled time, which was a win in a book. I was really impressed with both the nurse and nurse practitioner that I saw, and wouldn't hesitate to return here in the future.

I haven't even been seen yet but what I can tell you is I strongly considered going to a different…read morelocation. The first person you see & talk to is the receptionist, not only was she extremely hostile with me but i also witnessed her being extremely hostile with the 2 other patients in the waiting area. it truly makes me wonder what kind of service I'll be given once I make it to the back.

I absolutely felt welcomed and cured after leaving. Dr.Suzette (, hope I spelled it correctly,) and…read moreher team were quick and helpful. I was very comfortable there & i will recommend this Urgent Care to anyone I know.!

Got the Covid vaccine on 3/21/2021 walked in with an upper respiratory infection to see dr. Front…read moredesk was totally un welcoming told me I had to leave and call number on the front door to get tested and that at 1:00 pm was a good chance o would not be seen today. When to the Urgent care down the street and was tested seen and treated for a normal upper respiratory infection. It's a shame because I use them before and once you get passed the front. The Nurse Practitioner has great bedside manners and I like. Until they revamp their front desk and process I will not go there again

Went in here 15 minutes before closing for a puncture wound on my thumb. Despite the late hour, all…read morethe employees were pleasant. Dr Morse treated me and I was very impressed. I recently went to the ER at Ejgh (for a different injury..), and was surprised by the stupidity of the ER physician, do I certainly wasn't going to go back there. He misdiagnosed me and have me a prescription that shouldn't I shouldn't take!! Dr Morse was friendly, understanding, and knowledgeable. I was tired, in pain, and altogether frustrated with injuring my good hand; Dr Morse was a wonderful reprieve. THANK YOU!

I took a friend to the Veterans urgent care location today at 2:20…read more My friend has a terrible cough and I was concerned because she has cancer. I wanted to make sure it wasn't pneumonia. She went to sign in and two ladies were at the front desk and the employee told my friend to sit down and she would call her. Well, after 40 minutes she went up and the two ladies were still talking to the clerk. This is unprofessional and uncalled for. My friend was not even respectfully greeted. A man came in and the clerk told him that he needed his id. He sat down and we left. We went to the uc on Clearview and West Metairie and were treated royally. This needs to be addressed. I will call and report her to the manager tomorrow. I'm embarrassed because I have been with Ochsner for 40 years and never have experienced such poor care. PMA.