Let's just say the only thing "rapid" about this urgent care is how quickly they lost my trust…read more This was by far the most unprofessional urgent care experience I've ever had in my life. Upon arrival, I was told I might not be seen because they were backed up, and that someone would let me know. I waited 25 minutes with no follow-up and no one at the front desk. In severe pain, I knocked and asked another staff member if I could be seen. I was told yes -- but the front desk clerk couldn't check me in because she was busy giving another patient an X-ray. After another 30 minutes, I was finally informed of a $50 copay. I asked why that was required, as I have never had to pay copays before, and I was met with nothing but rudeness, dismissiveness, and nasty body language that was just so uncalled for. The lack of communication, compassion, and basic professionalism here is unacceptable. I would strongly advise others to seek care elsewhere.

Make sure if you have Humana it's accepted here. The front office personnel was greatread more

I have two people listed in my file as dependents and they are NOT dependents. They need to come…read moreoff, but no one in this whole corporation will correct the error. Solution: this was my final visit to an In & Out. They can't correct my records, they're not competent to handle my health.

Don't go there unless you want to spend endless hours on hold because they are over billing you…read more Three days trying to reach billing office. Still on hold!!! Metairie office no help. I was told by them if I don't pay they will send me to Collections. Fix your billing and staff your billing office!!!

I took a friend to the Veterans urgent care location today at 2:20…read more My friend has a terrible cough and I was concerned because she has cancer. I wanted to make sure it wasn't pneumonia. She went to sign in and two ladies were at the front desk and the employee told my friend to sit down and she would call her. Well, after 40 minutes she went up and the two ladies were still talking to the clerk. This is unprofessional and uncalled for. My friend was not even respectfully greeted. A man came in and the clerk told him that he needed his id. He sat down and we left. We went to the uc on Clearview and West Metairie and were treated royally. This needs to be addressed. I will call and report her to the manager tomorrow. I'm embarrassed because I have been with Ochsner for 40 years and never have experienced such poor care. PMA.

I originally thought the 2.5 star rating might be an overreaction but unfortunately, my experience…read moreconfirms otherwise. I'm genuinely upset after being denied care and treated with unexpected hostility by a nurse on staff. I first visited on Thursday and was tested for strep. Even though the test came back negative, I was still treated for strep. Over the next 48 hours, my symptoms worsened significantly. I called the Ochsner nurse line (reached directly through the clinic's phone number...!?) and was told to return as soon as I could to be evaluated for a possible abscess, since the original treatment wasn't working and the strep test was negative. However, when I returned, I was met with attitude and dismissed. I was told the Ochsner nurse's line had "nothing to do" with this clinic, despite being directly connected through their phone system. I was told it was a waste of my and their time to be seen again despite coming because I was told it was urgent I returned. I am left in pain and confusion, feeling like a burden for simply following the advice from their nurse's line. This experience has left me feeling disregarded, and honestly, in tears. I hope this feedback encourages the staff to treat future patients with more compassion and coordination.

This place is AWESOME. Simply put -- I can't ask for a better place to see for my urgent care…read moreneeds. I saw a wonderful physician there (a white older lady from California) and she is simply the most caring, and most honest doctor you'll ever get! Unlike many urgent care facilities where you just get a Nurse Practitioner, I got a REAL doctor who took care of me. In fact, I've been here 4 times since they've opened last year. I have very bad respiratory issues and they're right by my job -- point right there! When I come, their staff is extremely quick and they even helped me take care of my very first UTI!! (Hate to admit, but they did) and they even had their own lab machines in-house! I was even able to get my prescription ON THE STOP -- TOP THAT! I was floored and I can honestly say that I have received unparalleled care each and every time I've gone there. I've never waited more than 15 mins to see a doctor and the one time t hey didn't have the drug I needed in stock, they faxed a prescription to my local pharmacy of choice so I could have it filled without delays! I could go on and on but I must say -- not sure what the other reviewer was referring to, but I'm guessing that since they've opened, they've done nothing but sharpened all their rough surfaces, cause everything i saw and felt was extremely smooth. Oh, and don't forget -- they actually CALLED both my home phone AND cell phone the next day to ask me how I was feeling. Of all the urgent care units I've seen, I have never had one actually call to ask how I was feeling. In fact, they've done this every time I've seen them, so I know it's not fake, it's truly genuine of them. If you ask me, I can't ask for something else.

This office is beautiful but wait time is HORRIBLE! Who really wants to be sick and sit in an…read moreurgent care office for hours? It's almost 2 hours I have been here and I am still waiting to get my prescription. I was told I have strep throat but they don't have the one time antibiotic shot so that means I will be taking pills for 10 days. Do yourself a favor and don't come here :-(

Today I cut my finger, and after determining that I could probably make it to urgent care and not…read moreheading to my nearest ER, I quickly looked up the website of my nearest urgent care center, the Oaklawn location. I assumed since the website cited "cuts and stitches" as part of their offered care, I could go in for a cut that needed stitches. Once I arrived, I was sold (/required to wear) two masks (one for me and one for my wife). The receptionist asked me what was wrong with me, and she went to the back to tell the doctor. I was promptly told by the receptionist "the doctor here doesn't do finger cuts." I did appreciate being refunded the $2 for the masks, but I am not clear why a "cuts/stitches" urgent care center offers no stitches on cuts. It was urgent enough that I really didn't appreciate driving through rush hour traffic to another more qualified business after being turned away from this place. Do not go to this place if you need urgent care.

From the owner: Doctors After Hours is an urgent care and walk-in clinic that believes compassionate, warm;…read morerelational care is of the utmost importance. Our family-owned medical facility in South Eastern Louisiana offers high-quality, personalized, and friendly care at our five convenient locations. Open late seven days a week; our urgent care services are available for people right when they need them, for whatever medical conditions they are experiencing. Doctors After Hours gives immediate, effective, personal medical care from a friendly and professional staff that has the best interest of the patients in mind. Our office operates under the mission of building our patients' trust by offering a listening ear to get to know them and their unique needs. Our physicians, physician's assistants, and nurse practitioners will listen and work with patients to find the best solution for their medical problems. We respect the schedule and time of our patients by providing a clinic where they can walk-in or check-in online to have their medical needs diagnosed and treated, instead of having to wait for an appointment. Doctors After Hours not only offers diagnosis and treatment for the medical conditions of our patients but also provides onsite x-rays and labs, making our clinic convenient for any non-life-threatening medical needs...

I absolutely felt welcomed and cured after leaving. Dr.Suzette (, hope I spelled it correctly,) and…read moreher team were quick and helpful. I was very comfortable there & i will recommend this Urgent Care to anyone I know.!

Got the Covid vaccine on 3/21/2021 walked in with an upper respiratory infection to see dr. Front…read moredesk was totally un welcoming told me I had to leave and call number on the front door to get tested and that at 1:00 pm was a good chance o would not be seen today. When to the Urgent care down the street and was tested seen and treated for a normal upper respiratory infection. It's a shame because I use them before and once you get passed the front. The Nurse Practitioner has great bedside manners and I like. Until they revamp their front desk and process I will not go there again

hands down the best urgent care in the city. the staff is excellent and move quickly to get you in…read moreand out feeling better. they're also incredibly kind and if something changes about whatever is wrong you can call and get through to them quickly too.

Had me wait 1.5 hours, got under 2 minutes with DP, gave such a generic response. Extremely…read morefrustrating all around

I am about to go to them again today. This will be my fifth or sixth time seeing a doctor there. I…read morehave never had a problem with any doctor, and they have relieved me of itching all over and for another ailment. I'll be going again today for itching all over. They are much easier to see than my primary care physician, are friendly, and are nearby. I'm back from my visit. The physician's assistant took care of me, and she gave me a thorough check up. She was more thorough than my primary care doctor was for a yearly wellness visit. This was unexpected, and really appreciated by me. I promise to return. She's the best medical practitioner I've seen in ages, and I see a lot of them. This is a new review of 2023.

Worst service ever. I was third in line and they started turning people away after me then the lady…read moreat the counter called me up after 45 min to tell me she couldn't verify my insurance on her computer and I would have to pay 500+ . I have blue cross and they are listed as in network. I'm so upset and will never go back there

I am on a work trip, and needed to be seen for worsening cold symptoms (fever, etc). The staff were…read morevery kind, supportive, and took my concerns seriously. They sent my meds to a pharmacy that was open late to ensure I could get them that evening. communication was wonderful. The front doorbell does need to be fixed. Otherwise I would highly recommend this urgent care.

On vacation we needed assistance and picked this Urgent Care. It is a small facility with a minimal…read morestaff. They do have an x-ray and other equipment. It was about a 90 minute wait, which is what we were told at check-in. We were happy with our medical treatment. There is also a CVS a short walk away.

If you use these people for ostomy supplies, you will have to call them and fix your insurance…read moreinformation every month, because the billing department is full of idiots, and will screw it up monthly.

I bought a pricy neuro walker for my mom out of pocket, and now replacement casters are needed…read more Can't get anyone to help me. I'd walk in but I'm out of town. The receptionist insisted I didn't buy it from them, yet I have several emails from the time of purchase.