Our Mom stayed here for 6 weeks from mid November til the end of the year, 2014. This review is…read moreintended to inform folks considering this place, which is actually a few different homes in same area under same management. Meina Wu, the RN who runs these homes, has a domineering stubborn streak which makes communication difficult, and readily admitted that they "do not give medication" - which in her own unique way says that they cannot handle elders who have a very detailed medication list or have significant care needs. Yet she DOES care about her residents and can handle those with simple needs such as feeding, cleaning, peace of mind, and simple medication. Unfortunately I cannot recommend RN3LovingCareHomes. 921 Elm was the location that our Mom stayed in, among 3 board and care houses in a row where workers shifted from one to the next. The good: the CNA's , caregivers, and helpers are all well intended, caring, sincere, and very hard working people, so again: if your Mom or Grandpa does not need much medication or medical help of any importance, this could be a great place to take them. The bad: if your loved one is in need of important, detailed medicine or has care needs that might include bandaging wounds, physical therapy, intensive care, or simply night care that involves changing a diaper, taking to the bathroom often, or has falling issues, etc, then this is NOT the place to take them. We had to constantly monitor these people: it took numerous visits by Kaiser Home Health Care nurses and PT's just to scratch the surface. They had to train the workers in many basic medical practices such as dressing and bandaging wounds and giving medication properly. In fact I personally had to instruct each caregiver how to dispense my Mom's meds and I do not work in the medical field in any way. The understanding of the English language is so poor here, most of them could not even understand the medication list even when it was clearly revised twice by the HHC nurses ! On so many occasions, I caught them about the give the wrong dose because they could not simply understand adding a 10 mg pill to a 2.5 mg pill to make a total dose of 12.5 ! Again there were major road blocks because of language comprehension. Also of concern is they give medicine by hand, often not washing hands between activities (!) On the first night that we hired night care, Meina told this person to stand outside the room, and we reported this to the agency. Meina told us that her caregivers could sleep on the couch and "hear" if my Mom was having any problems and then take care of it. Beyond the idiocy of this idea, there is the simple fact that on most nights the in house caregiver sleeps way down the hall. If a resident needs help they are out of luck and up a creek without a paddle. The one caregiver provided needs to sleep at night to function the next day and only gets up a couple times to check in on residents. In fact we ended up hiring a night sitter from a 24 hour care company to stay with my Mom. There is no way that an elderly resident with anything like Alzheimer's or recovering from a stroke with a fall-risk or maybe just has to use the bathroom or get changed often, can be safe and comfortable. This extra help costs were about $1000 per week, so that brought our bill for the month to about $10,000 when added to the board and care rent. The upshot is that it is incredibly difficult to find ANY board and care facility that has the medical knowledge and staff to handle ANYONE with significant needs, and Meina's RN3 LovingCareHomes are not exception. Unless your loved on has very simply care needs such as being fed and cleaned, this place will not be safe. I give two stars for the things they do well for simple needs elders, and again they all were really wonderful people, but as described here-in, for our Mom that was by far not nearly enough.

My mother was there for four and a half years with senile dementia. The attendants were very…read morehelpful and kind and caring. Mina supervised and participated in care and always alerted me when something needed to be addressed. It is a nice house in pretty residential surroundings in the El cerrito hills. I trusted her with my mother and she had a very good quality of life until the end with them.

My mom was a resident of Belmont Village from the Fall of 2018 through early 2022 in her mid to…read morelate 90's. My experience was 100% positive - the professionalism and the caring of the staff members was excellent, from the nursing staff to the PALs personal assistants to the management. Many staff members often went above and beyond the call of duty to make sure all the residents were safe, well cared for and happy. The facilities are always well maintained and clean which reflects the efforts of Nolan and Michelle was an outstanding Executive Director. The most important thing is that mom was happy and well cared for, she and I were able to share a lot of happy times and memories throughout her stay at Belmont Village.

I had problems with my room when I moved in. The lock wouldn't work, so I reported it, but they…read morewere unable to fix it. My key afterward would not work, but they failed to fix it. Now, it refuses to lock. I do not know what to do. G Kao, room 317

Everything !!!! and everybody !!!! on staff at Greenridge are awesome !!!! They make sure you feel…read moreextremely welcome & superbly cared for in every way possible, always treating patients with the upmost gentle care & kindness & expert professionalism!!! Thank you to all the amazing staff and the wonderful director Mr. Jesus !!!!

The staff of nurses, CNA's, janitors, entertainment, and especially PT and OT personnel are the…read morebest, they treat like family. You need to pay attention to billing. Twice they tried to bill us for what Kaiser paid for. Thank goodness for my daughter who caught this. They kept trying. Very disturbing. Outside of that, I give Greenridge 4 stars, for the way I was treated and taken care of, the best treatment by the other departments.

I went to Chapparal House after a back surgery and having Guillane Barre syndrome. I couldn't walk…read morewhen I got there. I strongly recommend this place. The nursing staff comes quickly when you call them. They are very attentive. The physical therapists worked very hard with me and after a month I left there walking on my own. The social services there are also very good. The kitchen serves a very varied menu and the food is tasty. There is some amazing artwork on the walls. And there are wonderful grounds and gardens. I heartily give Chapparal House five stars.

I'm living there now and mostly it's fine. Today I knew I was laying on something that gave me…read moreextreme pain . One aide tried to lift me off the folded blanket and it still hurt . He responded to my yelling . And he's a sweetie . That's all I have to say now .

Had my dad living here as he needed 24/7 care. The ladies who worked there were like family and…read moretreated my dad like family. They were so wonderful and kind. Even the owner, Ali was not afraid of hard work as he would also pitch in and help around the care facility. We recommend this senior care home because they work with heart. Everyone working here is very compassionate and nothing was ever too much for them.

My 91 year-old mother was fortunate to be cared for by the excellent care-providers of Home Sweet…read moreHome. The quality of care my mother received was absolutely superb. The caregivers listened to her, were respectful, and promptly attended to her needs and requests. She ate fresh organic food that was cooked everyday. She was able to walk in the large, calming backyard with beautiful trees and flowers and sit and relax in the comfortable outside seating. I truly had peace of mind knowing that my mother lived the last months of her life in such a tranquil and loving place. The leadership of Home Sweet Home, the owner, Ali, was always highly engaged with the residents, enjoyed talking to and interacting with the residents, and ensured that a very high standard of care was implemented everyday. God bless them all!

Everyone friendly and helpful. Sometimes short on help?…read moreFood was good. Occasionally too many days with the same food as the main dish, but good.

My mother was forcibly moved to a "rehab facility" by the emergency room director Gina Hocker at…read moreKaiser Hospital Oakland. Kaiser is well aware of the reputation of these facilities as conscientious staff at Kaiser Oakland revealed to me these particular facilities are known for putting patients into dangerous situations with patients being sent to the emergency room with various injuries. The director of emergency services manipulated and in a very underhanded, cold, calculated, deceitful manner did all she could to send my mother into yet another dangerous facility with an even worse reputation than Bay Area Healthcare without my consent .. Shields Richmond .. ordering EMT's to pick my mother up in the dead of night to transport her to this facility. A facility I adamantly refused to consent to have my mother transferred to. Gina Hocker taunted my daughter literally laughing at her being emotional about how her grandmother was being treated. She was extremely unprofessional and patronizing. My mother told them herself she didn't want to be transferred to Shields Richmond. The experience has been very difficult and uncomfortable. My mother is 89 years old.. is diabetic and has suffered several strokes. She was walking and progressing. As a result of a serious fall at Bay Area Healthcare a facility Kaiser highly recommended by Claire UM department manager.. my mother has had a serious setback mentally and physically. Do not allow Kaiser Hospital Oakland the ability to send your loved ones to these facilities. They are cost effective for Kaiser and that's what they are most concerned about.. not the patients. I'm definitely not indicting the entire staff at Shields Richmond but there are staff who are there merely collecting a paycheck. Far too many do not care about the patients and it's very apparent. Several receptionists have routinely pretended not to hear me and hung up the phone in my face many, many, times as has the administrator of the facility Jack Philogene. They feed the patients the same meals over and over again.. leftovers. They've lost several pieces of my mother's clothing. She is not showered regularly.. apparently twice a week if that often. The actual facility smells like the sewer with some areas smelling worse than others. Do not brush her teeth. They immediately lost her bottom dentures and did not want to replace them claiming my mother threw them in the garbage. Sent her to a dental appointment half clothed in freezing temperatures more than three weeks after her dentures were lost by the staff. My mother has been treated practically as a prisoner limited to her bed. I've asked Philogene the administrator that she have a roommate as I'm not comfortable with her being alone and she needs interaction with another person.. Philogene moved a woman into her room who is asleep nonstop.. can barely hear.. is not able to interact... and this was purposefully done. Main contact with staff only for essentials such as meds and meals. Therapy is hit or miss as the therapist is never scheduled to meet with the patient. They ignore patients when they push the button for help. My mother had to yell for help as her roommate recorded the incident. And she literally got the phone and called 911 while the staff ignored her calls for help.. all witnessed by my daughter. I've heard the bell going off myself with the staff ignoring the patient. Shields stops taking calls at 9:00 p.m. which is dangerous as well. No contact after hours. Dr. McFarland never updated me regarding my mother's condition until I threatened to report it. Spoken to the doctor one time while my mother has been at this facility for over a month. I don't believe they're giving my mother her daily medications. The doctor should be on top of this. Patients are forced to attend religious services without the permission of family members. Administrative staff regularly ignore phone calls from concerned family members. The only way this lack of care will hopefully be addressed is if family and friends report their concerns.

I am writing this for my 94 year old friend. She is not happy here. She has had things stolen and…read morehas a great deal of fear. It's really sad. If you have your loved one stay here, be VERY vigilant and make sure protections are in place. Appearances are good here, food is fine - AND the elderly can be taken advantage of here. Be aware.

My mother has been very happy at Merrill Gardens for the past year and a half. Our family is…read moreespecially grateful to Merrill for its support in offering the use of the facility's lovely Living Room for Mom's 100th birthday party. Grace Ray, the Active Living Program Director, helped us all the way through the process, including suggesting the use of the Living Room and providing us with glasses, utensils, plates, water--and even providing balloon decorations. Grace was on-site during the set-up process to make sure everything was in order. We were able to add a table and some extra chairs, and she helped us with climate control in the room. We are very grateful, too, to the staff members who provided us all that we needed to be able to serve a catered lunch and who took care of the dish washing and cleaning up. This was an activities director and staff who went over-the-top to ensure a happy 100th birthday for a resident. It was a special day for our family. Thank you, Merrill Gardens!

Food is good. Facility is great. They take care of me and make me feel safe and happy here.read more

Beautiful place, very clean. Great service, friendly staff!!! Staff are very attentive to their…read moreresidents.