I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

She is amazing, she can run the business alone. She has all the medical answers…read more This is a very good company to work for.

Just graduated from this program and passed both written and skills state exam with no issues. The…read moreinstructors here really all want you to succeed, they give you study materials to study for the state exam and one of the teachers even made us flashcards to study from (which was very helpful for me when i was trying to refresh memory for skills). When taking my skills exam i got to speak with students from other programs and noticed they were very unprepared and some were unaware for the materials they are going to be tested on. Iam grateful to have taken this program. During the program we got presentations for job opportunities as well as scholarship programs. Highly recommend this CNA program to anyone that may be interested. Goodluck!!

This is the place to go if you want quality and state of the art health care courses like CNA, I…read moretook classes here and the experience was top notch, from the Director Veronica to the tutors miss Davies, Mr Vern, etc. they have a very nice lab room equipped with everything needed for skills training and the cleanliness of the facility everything just sits right for a healthcare school. Thanks Nightingale for all you do. 80% of the CNA,s I meet around the Alamda county have always said they passed through here and have positive recommendations of you guys.

I was released from St'Rose Hospital from having two surgeries. I received homecare from INDIRA…read moreCare and Alil Bhandari RN was assigned to me. I thank Alil Bhandari for giving me the up most care and to help get my pain management. He went over and above and reasure me he will help me get the proper care I will need so I can be comfortable staying home alone. As of today my pain is manageable and I'm now able to function to do Occupation Physical Therapy and PT because of Alil Bhandari RN advocating for me. I'm so greatful and appreciate all what Alil Bhandari RN has done for me. Thank you so very much. We need more RN like you who cares for their patience. Again thank you so much. Respectfully, Leslie Jackson

From the owner: Indira care home health provides high quality and passionate health care at your home. Our skilled…read morenurses are trained and experienced in caring for patients of all ages ranging from adults to the elderly. Nurses ensures that the care plan laid out by the nurse, patient, family and the physician is applied appropriately so that you or your loved ones will receive the best care.

Our Mom stayed here for 6 weeks from mid November til the end of the year, 2014. This review is…read moreintended to inform folks considering this place, which is actually a few different homes in same area under same management. Meina Wu, the RN who runs these homes, has a domineering stubborn streak which makes communication difficult, and readily admitted that they "do not give medication" - which in her own unique way says that they cannot handle elders who have a very detailed medication list or have significant care needs. Yet she DOES care about her residents and can handle those with simple needs such as feeding, cleaning, peace of mind, and simple medication. Unfortunately I cannot recommend RN3LovingCareHomes. 921 Elm was the location that our Mom stayed in, among 3 board and care houses in a row where workers shifted from one to the next. The good: the CNA's , caregivers, and helpers are all well intended, caring, sincere, and very hard working people, so again: if your Mom or Grandpa does not need much medication or medical help of any importance, this could be a great place to take them. The bad: if your loved one is in need of important, detailed medicine or has care needs that might include bandaging wounds, physical therapy, intensive care, or simply night care that involves changing a diaper, taking to the bathroom often, or has falling issues, etc, then this is NOT the place to take them. We had to constantly monitor these people: it took numerous visits by Kaiser Home Health Care nurses and PT's just to scratch the surface. They had to train the workers in many basic medical practices such as dressing and bandaging wounds and giving medication properly. In fact I personally had to instruct each caregiver how to dispense my Mom's meds and I do not work in the medical field in any way. The understanding of the English language is so poor here, most of them could not even understand the medication list even when it was clearly revised twice by the HHC nurses ! On so many occasions, I caught them about the give the wrong dose because they could not simply understand adding a 10 mg pill to a 2.5 mg pill to make a total dose of 12.5 ! Again there were major road blocks because of language comprehension. Also of concern is they give medicine by hand, often not washing hands between activities (!) On the first night that we hired night care, Meina told this person to stand outside the room, and we reported this to the agency. Meina told us that her caregivers could sleep on the couch and "hear" if my Mom was having any problems and then take care of it. Beyond the idiocy of this idea, there is the simple fact that on most nights the in house caregiver sleeps way down the hall. If a resident needs help they are out of luck and up a creek without a paddle. The one caregiver provided needs to sleep at night to function the next day and only gets up a couple times to check in on residents. In fact we ended up hiring a night sitter from a 24 hour care company to stay with my Mom. There is no way that an elderly resident with anything like Alzheimer's or recovering from a stroke with a fall-risk or maybe just has to use the bathroom or get changed often, can be safe and comfortable. This extra help costs were about $1000 per week, so that brought our bill for the month to about $10,000 when added to the board and care rent. The upshot is that it is incredibly difficult to find ANY board and care facility that has the medical knowledge and staff to handle ANYONE with significant needs, and Meina's RN3 LovingCareHomes are not exception. Unless your loved on has very simply care needs such as being fed and cleaned, this place will not be safe. I give two stars for the things they do well for simple needs elders, and again they all were really wonderful people, but as described here-in, for our Mom that was by far not nearly enough.

My mother was there for four and a half years with senile dementia. The attendants were very…read morehelpful and kind and caring. Mina supervised and participated in care and always alerted me when something needed to be addressed. It is a nice house in pretty residential surroundings in the El cerrito hills. I trusted her with my mother and she had a very good quality of life until the end with them.

Beacon Home Care seriously takes pride in caring for their clients and choosing the right…read morecaregivers that suited to the clients. The agency deserves high praise and continuous patronage. Its mission and motivation are highly recommended and appreciated.

Beacon is excellent! High quality!…read moreAll staff are approachable and reliable! Beacon caregivers are educated to their loveones or clients condition! Kudos to Beacon Home Care!

Our dog had a very fast turn for the worst at 5am in the morning. We were scheduled to have her put…read moredown at the end of the week, but were suddenly in need of someone asap. I called every number possible before the sun was even up. After being told no availability at least 7 times, and leaving a dozen voicemails, Marlene got back to us within the hour. She was already fully booked, but was able to squeeze us in to help out. Though I do feel like she overexplained everything, I get that she needed to. She was at our home within a few hours and helped put our sweet Hana to peace. She was the hero we needed that day. Super grateful.

Marlene Martin, DVM provided the best euthanasia experience possible for our beloved dog, Lulu, and…read moreus, her people. She answered her phone promptly, agreed to come on our timetable, gave us excellent information and advice over the phone about how to handle it all with our second dog and children (if at home), the process of euthanasia and about "aftercare." She arrived prepared, gave us as much time with Lulu as we needed (sat cross-legged, hands in lap, head down, eyes closed, silent). When we signaled for her to proceed, she was immediately ready and explained everything she was doing and what Lulu was experiencing. She moved along at our timing and treated us and our dog with immense respect and caring. She admired Lulu, spoke of the power of love between pets and people and expressed sincere condolences. I'd been worried because our ongoing home-visit vet wasn't available but Dr. Martin was as good as any vet could have been. I cannot recommend anyone more highly for this vital service than Marlene Martin, DVM.

I would just like to give great appreciation to CSS, especially Nick who worked diligently to make…read moresure my mom got the best care possible! He was always easy to reach and quick to respond. There was never a time that I ever felt alone. The team he put together was magnificent, kind and caring! If you are looking for someone to oversee and care for your loved one, please don't hesitate these are the right people! Thank you again Nick for everything

Let me start out by saying that I am a registered nurse working in home care so I know what quality…read morecare and case management looks like. Meredith, the owner of this company, was my beloved grandmother's private case manager towards the end of her life. I suggested my dad hire a private case manager as her dementia was getting worse and my dad was having a hard time coping and managing her medical and emotional needs. Meredith coordinated doctors appointments, coached my dad through dealing with dementia, helped arrange for and provide caregivers, and offered moral and emotional support and guidance for my grandmother and the whole family. My grandmother passed away peacefully at home, and I don't think it would have gone as well as it did without the help and support of Meredith and her team. Meredith was very patient with my grandmother who was wary of new people and afraid of relinquishing control as her dementia progressed. She also handled the tense family dynamics of end of life care very well and was almost like a family member during that time, we knew we could count on her. Thank you Meredith!

I have just moved in here, and I cannot get any help with…read moremoving my furniture to the appropriate places. I can barely use my computer due to it being against the wall by the window

It's a very clean place, and what I love most is that it's very spacious, it has an apartment for…read moreeach guest, and it has a friendly staff, very helpful and attentive to the requests of each resident.

Warm, amiable staff handle their jobs professionally with care. Here's an example from the…read morekitchen Vegetable are tough to do enmass. So what these folks did was scoop out the seeded center portion of zucchinis leaving just the rind and a bit of flesh. Great Idea!¡!

I spent 2 and a half months here and let me say the staff is amazing. From the Director down to the…read moreCNA's and physical therapists, everyone was so helpful. I came there after spending 3 weeks in ICU, I couldn't walk or even roll over, I was that incapacitated. Their PT department is the best. Between them all the got me up and moving again once I got out of my own head (I was having a "poor me" situation) and Kim was the best. She taught me to trust my body again to do the things it used to and it worked. I don't know if I ever could do enough to repay them for my life back. I'm still not 100% but close and never would have got here except for them and my own determination to get well enough to go home to my husband and 4 legged kids. Thank you for everything, I have nothing but positive things to and recommend. At some point you have to be responsible for yourself and put the hard work in.