Current workers at the San Andreas branch are awful . Not helpful don't follow through I did a…read morechange of address form and they never imputed it and most likely "sent it to the shredder" .

The most awful, unprofessional banking moment ever....YET a true gift from GOD to keep us from…read moreopening a new account. Thank you for extremely poor service and sparing us from many more bad experiences in the future. I highly recommend customer service training for this branch of bank employees, at least for the two women working on 6/27/23 at 3pm.

I've had several banks/credit Union's over the years. I moved to Calaveras County full time last…read moreyear and checked with the banks/cu's in San Andreas. The ONLY one where I felt welcomed like family was Umpqua San Andreas!! Everyone who works here is amazing especially my Favorite Teller Dolores! Dolores always goes above and beyond to make sure my money is safe and helps me grow it! Amazing Bank! Highly recommend!!!!!

Every single time I go in here I have terrible service. First they didn't want to open up an…read moreaccount for me then when I went to cash a check from my company they refused to my name. I feel rrofilerible place.

Horrible customer service, nothing is ever their fault and they don't care to help when there is a…read moreproblem they just give you a 1-800 number which leads to a recorded voice message not a real person.. Not all their employees are rude but there are a few with bad people skills and this acceptable by Kathrine the bank manager.. The bank manager is the worse (Kathrine), she is horrible and doesn't care about you as a customer.. She will not help and says it's not their fault, for example our mortage lender switch to a different company and we had already sent a check for the $1,250 to the old company so we called our bank to cancel that check (we talked to Kathrine) about canceling it. We gave her all the info to have check stopped (amount, check number, company it was made out too....) We thought everything was good until the $1,250 went through to pay our new lenders and also the check we thought should have been stopped also went through for $1,250 to pay the old lender.. We had paid $35 to have that check stopped they still let it go through.. So I went to the bank to have them stop the check and to have them replace the $1,250.. The whole time Kathrine was saying that wasn't their fault and then she tried to tell me they didn't need to put back the $1,250 because it was a wash.. Um no there was a total of $2,500 taken out of my account when that check should have been stopped and there should have only been $1,250 taking our for my mortgage.. I had to argue for an hour with her it took a whole to get my money replaced and they wouldn't even give us the $35 back for the check cancelation fee even though they didn't stop the check.. Kathrine tried to tell me it was our fault because we didn't put the right amount on the cancelation request... Um lets see the amount was off 1 cent (1 penny), we didn't fill out the request (Kathrine did) she took the information over the phone (she entered in the information wrong not us).. But yet some how it was our fault.. This is just one out of 3 examples of incident I have had with them.. Please take your money somewhere else.. They are very rude.. I have also tried to ask for Katherine's manager number and she refuses to give it to me and gives a 1-800 number instead do she knows I can't reach an actual person to make a complaint... I do not think this place even deserves one star but you have to put it..

Always helpful. They are also protective of our money. Shaney in Angel's camp is amazing!!read more

I've been a member of this bank for years. Way back when it was Robabank. From the moment I walk in…read moreI'm always greated with a smile and my first name. The staff make it very easy for me when I'm there. They all have very good memories because I never need to tell them my long difficult name for my transactions. It's seems they have already got my account pulled up before I get to the counter. Service is super fast. Usually there is no line when I come in, but on days when they're real busy I have noticed that they are very fast and efficient at the same time being very polite and smiling. The staff should all be getting metals or blue ribbons for their customer care. This is the first bank in my life where I actually look forward to their warmth that their smiles and good cheer bring. I'm happy to call them all a friend. Also too, I've had to make some wire transfers which were a considerable amount of money. Before they started the transfer the did background checks on the establishment to make sure everything was on the up and up. There was one time I received a check I was told was good because I was selling my car. When I brought the check to the counter B.J., one of the gals there noticed something funny about the check and brought it to management. They did some searching on my behalf and found out that the bank the check was drawn on never even existed. It was a bogus check. Ultimately, saving me from getting scammed. I owe a lot of thanks to Bre, Shaynee, B.J., Courtney and others for their attention to detail. And for always making me feel welcomed. After my visit with the bank I'm always energized a bit from the smiles and laughs I experienced. The overall experience for me is that I prefer to go in the bank because of them, rather than using the ATM on the side. Again, they all deserve brownies and flowers for the five star service they provide. I only wish other businesses had people like this working for them. The world would be a better place because of it. Finally, thank you to all the ladies that have shown me kindness and patience. I hope this Yelp review reaches all of you and reaches you well. Until we meet again. -Scott Loofburrow

I've been with them for over 40 years and have never received anything but exceptional service…read more They are my primary banker for business and personal accounts. The guy who said they were rude and inflexible was probably trying to open a checking account with no money down.

This is how a bank should do business! When we moved to…read morethis area it made sense to move some of our savings to a local bank. Since it happens to be the only game in town, we decided on El Dorado Savings Bank. We started out making a small deposit to become established. After a short while our confidence grew, and we transferred over more into our savings and opened a safe deposit box. What a delight to be greeted with a smile and people know your name! The entire staff is friendly and professional. The absolute best part is this bank is dog friendly. On a late summer hot day we stopped in to do some business. We had all four of our dogs with us and I was dismayed that they needed both of us to complete paperwork. When Mr. S explained we didn't want to leave the dogs in the hot car, they invited them to come on in. It's one thing to bring one dog with you everywhere you go but seldom do we bring all of them and have them welcomed and fawned over. I love this bank!

The nicest tellers you will ever encounter. I have had an account here most of my life and it's…read morebeen a positive experience banking here.

From the owner: The Bank of Stockton delivers a unique and wonderful banking experience. Not only will you meet…read moreofficers, lenders and staff that have worked with the bank for years, you will find people that live and work in our community, just like you, that care about you and your community. Bank of Stockton's lending expertise brings quick turnarounds and the flexibility that other banks cannot provide, because you will be working with local decision-makers.

Brittany and all the team at Columbia Bank Copperopolis are my favorites! This group is encouraging…read moreand helpful any day of the week! Life is challenging as we age and it is good to know they will always assist us with any issues we may have. Smiling faces and professional service...my bank has this and more!

Very unfriendly and not very business friendly. I banked there for 5 years because there were no…read moreother banks close to me. When that changed I was out of there in days. I would give this bank a rating of 1 only because a zero isn't offered. Junk fees have been illegal for years and they're still getting buy with it. Junk fees are fees related to the banks service fees and similar illegal fees. California leads the industry's watchdogs. They are very familiar with the regulators because they have had to answer inquiries many times. Stay away from this bank owned by Columbia Bank another institutional that picked them up from bankruptcy in recent years.

Started banking here when it was Umpqua. The people who work here are SO friendly! So thrilled…read morethat it is still almost all the same, super nice people. Feels good to be where people know and recognize you! I have my pay from work direct deposited here and have some of my investments through them. Anyway, they always help me figure stuff out, and don't kick me out when I have to run in (barefoot) to get some cash real quick (in the summer). For a small town bank, they feel "big time".

I love being greeted by my name, arrival and departure. Everyone is friendly, helpful and…read morecourteous. The atmosphere is nice. I just hope it doesn't change with the banks name change. I'm sure it won't if they keep the same employees, I love them all.

If your looking for a bank that has friendly, helpful and absolutely wonderful employees then this…read moreis the bank for you ! It is always my pleasure to go to this bank as the tellers are as kind and pleasant as you could ever ask for. Banking here will restore your faith in small town local businesses for sure. Avery

Due to the fact that my wife and I have been doing business with this bank for several years…read morethrough our highly successful business and know most of the tellers, I expected to get a printed receipt today. But due to a mistake in THEIR notes I was denied and to make look like a jackass in front of other customers. I was extremely disappointed that all the tellers and the manager that supposedly "know" me did nothing to help. At this time we will be moving our business to another bank where customers service is of the upmost importance, as it is in our business. They are fake and it showed today.

It would be no stars if possible. They have a serious internal problem. I must say that a lot of…read morethe staff is very helpful. Management is clueless and cannot seem to simply resolve a mistake on their part.

Today I got notice Golden 1 CU was looking for feed back since you asked here it is…read more You closed my checking account without my consent and I am primary account holder. My soon to be ex wife took all the money from that account and closed it without my consent. You (G1) allowed her to do that. I worked in finance for 30 years so let me tell you what you (G1) did. In California a financial institution can't close an account by law until you have let all account holders in writing acknowledge that account is closed. Only the primary borrower has authority to initiate closing an account. What you (G1) did with me is you closed an account that was court ordered so we in process of our divorce could pay bills from that account. You interjected yourself (G1) into my divorce proceedings in allowing her to commit a felony and steal my pension. Topping that off here it's a week later and I still haven't been notified by you that account is closed. Instead I get a solicitation E mail wanting more business from me. I have spoken to several people at G1 about this and no-one acknowledging this was wrong and in violation of the law. No-One and I repeat no-one should do business with a financial institution that does not adhere to the laws of California.