After ringing up my considerable pile of goods the cashier(s) informed me that they didn't have any…read morebags. I asked if they were sure that no bags existed anywhere in the store. They said, no. I walked out. This store lacks greatly in customer service and competent management.

SUPER rude manager, seems like she hates her life and wants to spread her negativity to others. I…read morecalled in asking if they had bike shorts in stock and she basically told me to come in and figure it out on my own. They need to work on customer service.

I will probably never order a bike through DICKS again. The process is absurd and frustrating…read more It's not that it takes 7-10 days to arrive. It's not that it takes more days to be built and that they only have a couple of builders. It's that I called to clarify the process, because the email messages were not clear. That took time. They said I'd be called when it had arrived and was ready to be built. I received a text it was "ready for pickup." I called to be SURE, because that's not what I was told would happen. The person was short with me a with frustration said, "they will call YOU." So more time, more waiting, more unnecessary confusion. 2 weeks later, I get a call that it will be ready in 2 days and that (again) they'd call. That day arrives, no call. So the following day, I call. To my surprise, the manager says to me that it's "no longer part of the system" because it's been too long. That "after 45 days" it's been removed and a refund submitted. Not only had it not been 45 days, but I had been diligent, and even treated like I was putting them out by checking in so much. I was incredibly frustrated with the manager and expressed that this was an error in THEIR SYSTEM they needed to address. She didn't want to hear me and continued speaking to me as if it was ME who wasn't there when I should be. She held it for me "as a curtesy" as if she was doing me a favor. Then on top of it, when I got the bike home, I realized one of the air caps wasn't there. A small issue, but still the icing on the cake after almost a month of back and forth. There is clearly a disconnect happening in this process, and the last thing most people will want to do is spend hundreds up to over a grand on a bike to deal with this type of nonsense.

A couple of days ago I went into the shoe department and had the pleasure of being helped by…read moreAntoine. He was professional and knowledgeable. In addition, he was also very personable and helpful. I really appreciated the extraordinary customer service!

Second time Tommaso bike owner and will always be a customer for life…read more Chris and his team always do the right thing for their customers and their bikes are priced right and light years better than what you'll find from bikesdirect or the other places that sell Motobecanes and Windsors and Gravity bikes.

I bought a Tommaso Forcella on Giant Nerd. The guys in chat helped me to pick the proper size…read morebefore I ordered. They helped me throughout the process of ordering, and when I ordered the bike, they remembered who I was when they packed the bike! They wrote me a message in the box (handwritten) and when I received the box, I was really surprised by the nice note. The bike was packed well. I didn't have any problems with assembly. The bike was relatively easy to assemble. When I bought the bike, there was a promotion for a seat bag, water bottle, air pump, and bike tools. All of those items were included with the bike when I received the bike. Upon riding the bike, I realized that it needed some adjustments so I took the bike to the local bike shop. They made the adjustments and the bike rode fine. I contacted GiantNerd in chat and told them about the adjustments. They were very nice and understanding when I explained my concerns. They gave me a credit in the same amount of the invoice of the bike shop. I thought this was really fair. GiantNerd takes the time to listen to the customer, help during the ordering process, and is open for feedback and reviews. I left a positive review on GiantNerd's website as well.

Service is very good, store clean and orginized, and the selection and value keeps us coming backread more

The staff are amazing they help me out so much. Really friendly and they help me check for…read moredifferent selections of shoes.

A decent selection of shops and restaurants for everyone. We frequent AE outfitters, Nike, Harkins…read moreTheater, Sephora, and of course, Target and Bass Pro. You'll find something here in this outdoor mall if you're in the mood to shop and browse. Be aware there is construction happening around the middle area as of April 2026, so parking can be tricky. And the meters are kind of a joke on Sundays, because they have a sticker on them that says "enforced seven days a week" however, when you pop quarters in there, if you're only looking to spend a short time, you can't really tell if they took affect. Keep an eye out for sales, because then you can get some good values. Things are priced about the way you'd expect anywhere in the city right now. But if you're patient, then you can avoid paying full retail price. We especially enjoy Marco's pizza and Menchie's right next door for a sweet treat afterwards.

They're doing construction that blocks off so many stores and they're packed kids are running…read morearound the stores just a bad experience

I recently went to Colorado Tent Company with a special request for help putting grommets onto two…read morequilts that I made for a pedicab business. Before finding Coloroado Tent Co., I tried calling at least 20 different places (tailors, shoe-makers, leather-repair shops, etc.). No-one could help me. This place? I drove to their facility, explained what I needed done, and voila! They performed the work while I was waiting and at a very reasonable charge. The work they performed was flawless and greatly enhanced this very dear project. I cannot thank them enough. If you're looking for great service, reasonable rates, and a super-friendly staff, this is the place!

Customer service is amazing! I had so many questions when ordering a large camping tent. Elaina was…read morethorough and so pleasant to talk to. Even went above and beyond to ask the production department a question for me!