Though the people were friendly ish and kept my mom clean I felt as if they shrugged us off a lot A month before my mom was found unresponsive in her room I noticed a few changes one most importantly was her voice and her chest sounding really congested when she would breath I told the nurse about the concerns and she said she will have the doctor come take a look never heard an update went and visited her again and sounded worse at this point she couldn't even swallow her Starbucks drink it hurt her too bad . That Sunday after our visit we get a call Sunday night she was rushed to Mountain View due to being found unresponsive and my god the change in the way she looked I don't wish on no one she was intubated when doing so starting bleeding profusely her throat TURNS Out. The paramedics punctured a giant tumor and passed away a week later after her being tired of alway fighting for her life . I feel like my mom would maybe be alive if they actually listened to the patients family about health concerns instead of doing the bare minimum just to shut the family up read more

I will be doing a review on El Jen Healthcare and Rehab, now rebranded as Willow Haven. While I was at Centennial Hills Hospital, I was approved to be transferred there for rehab care. Everything was supposedly arranged, and transport was scheduled to pick me up at 7 PM. Before my transfer, I asked my boyfriend to visit the facility to make sure everything would be okay. He arrived around 3:15 PM and met with the administrator. The administrator confirmed my arrival and even showed him the room I would be staying in. We were told they would prepare my bed and get everything ready. Although the facility was older, we were fine with that as long as I received proper care. Unfortunately, things quickly went downhill when I arrived. The first thing I noticed was the strong smell of cigarette smoke throughout the facility. It smelled fresh, like someone had just been smoking nearby. Then I found out the staff on duty did not even know I was arriving. I asked for my medication because I had a severe headache, and they told me they did not have my prescriptions because they "didn't know I was coming." To make matters worse, I was placed in a bed without safety rails, even though I was considered a fall risk after everything I had just gone through medically. When I asked about it, I was told I would have to wait until Monday. This was Thursday night. At that point, I felt unsafe and completely unsupported. Because of my worsening headache and the lack of medication and proper care, I ended up calling 911 myself to be transported back to Centennial Hills Hospital. After being hospitalized for such a long time and going through such a serious health journey, this experience was extremely upsetting and disappointing. Based on my personal experience, I would not recommend El Jen Healthcare/Rehab, now Willow Haven. The lack of communication, preparation, and patient care was unacceptable. read more

This facility sent me out to North Vista on an L2k hold because I was assaulted by another resident, and their nurse got the police involved. North Vista brought me back to this facility, only for the administrator Ian to kick me out on the street in shorts & a tank top, and none of my medications. No toothbrush, no hairbrush, no blanket, sent to sleep on a bus bench for the last 4 days, when I still need medical care. DO NOT SEND YOUR FAMILY HERE. The only positives here are the nurse Anisa, the housekeeping manager Snow, the CNA Janneth & Dorrin is very helpful also. read more

There is no way to get a hold of anyone here. Six days in a row, calling at all times a day - no one answers the phone at this place. Ridiculous! read more

Refuse admission to this facility for anyone you care about. Both the previous management & the new management (changed the name to Willow Haven) are not taking appropriate care of pts. Delay of care is the norm. Cutting pts meds due to supply issues (illegal), limiting other care supplies, e.g. cleaning wipes, disposable briefs, etc (only management has keys to supplies) and serious staff to pt ratio issues. 1 nurse & 1-2 CNAs to 25 pts is absolutely not appropriate. This is 100% a management issue. The state needs to investigate. Giving the 1 star because their are CNAs and nurses that actually care and try. read more

The building is a little old but the staff is absolutely amazing! They were caring and understanding. I would ABSOLUTELY RECOMMEND this facility just for the staff!!! The facilities were outdated but it was clean and orderly. The residents are wonderful as well. read more

We don't have a lot of experience with the overall facility yet, but the Marketing Director, Jessica is awesome!!! She is probably one of the most responsive health professionals that we have ever worked with. Giant kudos to her!! read more

So had i wouldn't send my worst enemy here. They let you sit in urine soaked diapers for hours. Management is the worst. This place even ain't good enough to house a inmate in let alone a family member. read more

Zero stars overall. This place wreaks the Nurses are overworked CNA's some not all are Lazy. Can't seem to find them half the time. They would rather either leave the building or just stay in the nurses station doing nothing but chatting and leaving patients wet all day. Everything seems unprofessional patients look miserable being there. Everything looks untidy. The food is disgusting. I wouldn't put my worst enemy here. read more

Everyone was so nice when I visited there :) staff were attentive to the patients. I would definitely recommend! Nurse Anisa was very helpful read more

This place almost killed my mom. Avoid it at all costs. Even the paramedics that had to come transport her to the hospital said this place is the absolute worst. They are negligent and ignored her severe infections for days. My sister and I were begging to go back to the hospital but were told it has to be approved by their doctor and he hasn't approved it so if we took her it would be going AMA and chance of insurance not paying. The nurse got extremely frustrated at us for begging to get the doctor in the line to transport to the hospital causing in a heated argument between she and I. They ignored my concerns of her infection spreading and causing her to become lethargic and having accidents and told me it was menopause (which she went through 20 years) and had zero symptoms of it. They kept telling us her confusion and accidents were just a uti yet kept either throwing away her urine or not putting the orders in for cultures so never even tested for it. When the paramedics questioned them they admitted it was her leg that was in fact infected. As of today we finally got our wishes to go back to the hospital because she was actively declining. Could not make a sentence, didn't know her name, in and out of consciousness, fever of 101, oxygen at 70, pale, ect.. I am so grateful I was there otherwise no one would have ever even been in to check on her because they literally never do. I called the nurse in to remind them that antibiotics should have been started 2 hours earlier and upon trying to wake her for meds is where I seen the absolute decline and asked for the doctor to release us. Thank god our nurse today I will say was caring and actually listened to my concern and fear and reached out to get approval. I will say her and a CNA Jennifer were very very kind but the rest of this place is horrible. The complaints can go on and on but to end this, I just really really encourage you to avoid this place at all costs. It truly hurts my heart to think of those who are sent to this facility with no loved ones to advocate for them. I really wish these places would be looked into more often. It's not fair that people have to trust them with their lives when they are absolutely not equipped for such responsibility. read more

I've had the misfortune of having to go to a few nursing homes for rehab here in Vegas. My mom had to go somewhere when she fell. She has dementia and she would be out of control sometimes. The care that she received at El Jen Skilled Nursing was amazing and it was thanks to a few nurses in particular. She was on the dementia unit and her nurses were Zquaria? and Matt. They made my visiting time there fun and I watched them interact with patients and it made the patients day and mine and my moms. Matt had an amazing sense of humor and I watched him interact with some patients and actually took the time to listen to them and get them the help they needed. He kept me informed of my mom's condition every day that he was there. Shout out to Zquaria, Matt, Roy, Leah, Ida, and Graciela. Can't thank you all enough. read more

If I can rate this place 0 stars I would. I am a current employee here and this place is the worse place to work and never send your family here. This place does not advocate for their staff or patients. They allow their staff to get hit, disrespected, cursed at by residents. They have psych patients without providing any training to the staff, creating a very unsafe work environment to staff and residents. Multiple staff have been injured and they kick you to the curb. The quality of care at this place is horrible, they cut staff hours to save extra dollars, which take away from patient care. Residents don't receive showers, eat cold food from the kitchen, mold inside water pitchers, have bugs crawling around the rooms, and some even have bed bugs. This is not the place you want to send your family. Management and corporate have poor leadership, they have no idea what they are doing or how to run a building. They care nothing about their staff or residents. Just MONEY! Please keep your family and yourself far away from here. This place is borderline about to get shut down and everyone knows it. I wouldn't send my dog there. They commit so much fraud in this building, asking staff to leave fake good reviews on here and also falsifying documentation to receive behavior tiers, making them more money. RUN RUN RUN. They will more than likely remove my post, but I will continue to share, post to the news, and on other websites. Please help this facility and the others that are still here. read more

COVID alert: El Jen staff and residents have been massively affected by COVID restrictions. Rules change constantly. This can affect your visit (if a visit is even possible). Contact the social worker to schedule a visit well ahead of time. Be sure to leave your phone number...they don't text. It's been hard to get people on the main phone number...try not to call during a shift change. . Keep trying the main number and then be forwarded to the social worker's number or number you may have. If your friend/loved one is bed bound you may not be able to visit him/her at all. Ask ahead! A "comfort visit" in a person's room may be granted on a case by case basis. El Jen has provided outstanding care for my friend for over 6 years. The facility is aging but kept up, it's clean and doesn't smell of ammonia (a sign that that urine issues are not being handled). Staff gets high marks from my friend who's there. I loved meeting with him in the "rose garden" a large, grassy, shaded enclosed yard used for outside visits. If you convey stress about how, where and when you can visit during COVID, your contact with staff is likely to be strained and less effective. They have lots of people in their care and special conditions take time. Your patience can pay off. I personally think it's one of the best rehab facilities in Las Vegas and highly recommend it. read more

Great advertising and promises, but that's where it ends. The admissions department made promises to my family only to get our dad in the building and from that point on there were nothing but lies. Beware of management because all they do is lie. read more

I am a former employee that recently quit from this facility. This place is fraudulent, unsafe & all about the money. They treat their employees with no respect or regard for their safety and security. I have seen the DON Jennifer and administrator Eric bribe us to do fake reviews on websites for 5$ Starbucks cards. Nurses taking on over 40+ patients. CNAs with 20+ patients. Psychiatric patients without having ANY extra training, even though they advertise that they do. The whole facility is unkempt & falling apart due to having 2 people for maintenance and 4 housekeepers for over a 140 bed facility. They allow employees to get abused and mistreated without sending out behavioral patients due to "low census" and "budgeting". They've cut everyone's hours and the facility is short on nursing & cna staff DAILY. There is so many things that are being done here that are illegal and unsafe for the patient and staff. They have laid off so many people within just a couple months. I'm glad I left this facility, and encourage my past coworkers to do the same. Administration is the real problem throughout this facility - El Jen is lucky to have the staff that they do. They are all about the money here. The kitchen serves nasty food I wouldnt even feed my cat. The building is updated in some places, falling apart in others. The patients are suffering. The staff is suffering. As a past employee, please dont waste your time and work /apply here, but just a person, please do not leave your family or loved ones here. read more

My mom, Mary Jane, passed away November 20 at the age of 93. She had lived at El Jen since 2015 and was very happy there. I want to thank Carol Toomey and her dedicated staff including Scott, Margaret, Terri,Mark, Sheri and so many others who took such excellent care of her; always treating her with dignity, patience, and kindness. I appreciate all their efforts and professionalism that often went above and beyond the call of duty. My mom was very happy there. Thank you. Kristy read more

El Jen Skilled Care - Retirement Homes Near Me - Las Vegas, Nevada

I have sent numerous emails to this people going back to October 2021, asking for info and tour with NO reply, I understand about COVID but, come on, anyone (even on quarantine) can call or type an email. read more

My mom was a resident for a few years. The care provided to her was amazing up until she passed away. The staff were responsive to her needs, kept me informed, and answered all of my questions or requests. The nurses and doctors ensured she received appropriate care quickly when her condition worsened and kept her comfortable in her last days. The facility has always been kept clean. Although El Jen isn't fancy from the outside, the family atmosphere is what makes their care top notch. read more

Normally I don't like leaving bad reviews, but this is just so unprofessional. Today I went to visit my grandma through the window in rehab and as I was leaving I noticed a bald man in scrubs who I assume is a worker there, making out with a women nearly eating her face! I find this extremely unprofessional because if my assumption is correct and he is a worker, I wonder who is taking care of his patients when he is out there dealing with his personal business. read more

What a great facility. One of my family members had to get admitted here for some rehab and The social worker Mrs. Nicole Goldberg was so sweet and took the time to listen and care about what was going on with my family member. Really appreciated everything she did to help us get settled in and during our stay. read more

we all know that In a second your life can change and all of a sudden you need the help of strangers to care for you. Well that happened to me. I was so lucky that I was taken to El Jen Healthcare at 5538 Duncan Dr. Las Vegas Nv. They did everything possible to calm my fear, and took care me like they were old friends. The staff is amazing in patients and professionalism. I can't thank them enough for taking care of me this week. please do yourself a favor and take the time to visit El Jen and see for yourself the wonderful staff and beautiful place, because if something does happen where you need Healthcare there isn't time to look around....AND YOUR HEALTH DEPENDS ON BEING AT THE BEST AND EL JEN IS THE BEST. 5 STARS ARE NOT ENOUGH AS FAR AS I AM CONCERNED. TENA REED read more

DO NOT PUT YOUR LOVED ONE IN THIS FACILITY. The Doctors are rarely seen and it's impossible to speak to them in person or on the phone because they are just not available. All questions and requests are routed through the nurses. My biggest complaint was that I requested a UTI test for my mother because I noticed a change in her behavior. I and my husband were both told that the test was done and that she was fine. Two months later my mother is taken to the hospital because she is in Septic Shock. Why? Because, per El Jens medical records department, she was never tested and treated for a UTI. The nurse lied to us. This can be life threatening for an elderly person. At that point I had to call the Elder Rights Ombudsman and they opened up an investigation. My mother was out of the facility at this point. More than once I cleaned feces off of the wall by her bed. They never used wipes or barrier cream. They didn't have in room trash cans for the disposal of diapers and instead would throw them on the floor and then into a trash can down the hall. This is a very, very unsanitary facility. I am not sure what Carol Toomey is doing with the money she gets from Medicare and Medicaid but it is not for the supplies necessary for the care of the elderly. After my mothers stay at the hospital she went to Lifecare Center of Las Vegas. It was an eye opening experience. It didn't smell like urine. The rooms were clean. The food was appropriate. They have a doctor on staff. When you call and ask a question, you get an answer. And they call you back. The outside facade of El Jen is very misleading. It is in a nice residential area. It's very quiet. There are bunnies running around the facility. It seems sweet and safe. It is neither. I hope this will deter everyone from using this facility. There are other options. You have a right to demand better even if you are on Medicaid. read more

ok so now that i'm out and can look at it from a distance.....do not take anyone you care about here. granny it there are staff that are wonderful.....but the bull shit takes over because dumb rules and old procedures keep these god people from doing their job to their best ability.... janet, bonnie, malyka (hope i spelled it right....lol) chamika, chevy, m ass rtha and several other ask know i live you for caring for me.....you ladies need your own place!! read more

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I have had three admissions to El Jen, one with my dad and two with my mother. We were extremely happy with the care they were given. On mom's first admission she had daily PT and the therapists very patient. Her last admission unfortunately turned into hospice care and the El Jen staff worked closely with the staff of Hospice Del Sol to keep her as comfortable as possible. My sister and I were given everything we needed and even had meals provided for us. The rooms were clean and spacious and had a non-hospital feeling. The staff made a painful time much easier. read more

I wish there was a rating for lesser than a star. I cannot comprehend how this place has compiled a 4 star rating so far. Please, for the love you have for your loved one, DO NOT BRING THEM HERE. This place will ensure a speedy death for your loved one. I am beyond disappointed, dissatisfied, angry, appalled, and so many more emotions with this place and it's so called staff. My sister was here for one week, and the "care" I saw their staff perform on her was horrendous. My sister had a nurse come to see her with the worst attitude ever, her name was Pamela. When we voiced our concerns to administration, they apologized and said they had spoken with her but she would remain my sisters nurse because they didn't want to fill out new paper work to change the nurse. That was unacceptable! No cleaning was done in the room let alone on my sister. She had two nurses that came in one male and the other female. The male nurse grabbed my sister like if she was a ragged piece of paper as he is wiping her down with no regards to her pain level. Another CNA comes into the room asking us what were they doing for the patient that day. Isn't it your responsibility to know before you walk in a room??? This Nicole Goldberg whom claims to be the social services person for this facility was never seen. And speaking of never seen, the doctor that this facility claims to have never showed up to check in any of the patients there. This facility might not even have a doctor. The social worker, Joan Bautista by far has no understanding of what her role is. She may seem empathetic at first, but failed to do any follow up with my sister for a full week despite the concerns we had expressed to her about that facility. Why be a social worker if you can't care for your clients? I'm quite surprised that they have not been sued for medical negligence on any of the current patients. This facility is the worst, and they just want your money. So as a person that had first hand experience and was there the entire day and night and saw all the things I did, I warn you to steer clear. One day, someone will sue this place for the poor management, poor staff, and for all the negligence that goes on. Please do us all a favor and just shut down this place. You obviously do not care to make the patients your priority so why have a facility?! read more

For the love of GOD, do NOT put anyone you care about in this facility. When I placed my mom here, more than 10 years ago, it was a nice facility where she got good care. The last few months she has been a bit afraid to stay there. She is 91, so I thought this was just normal apprehension as you get older. She is also bed-bound with severe arthritis so can't move about on her own. A week ago, on Friday, I got a call that her right thigh was swollen. They wanted to test her for blood clots, which came back as negative. They left her on Saturday and the swelling got worse, so they x-rayed it on Sunday morning. Sunday night they called to say that mom had a hairline fracture in her femur, and transferred her to the hospital. More x-rays were taken, and the films sent to a surgeon for evaluation. Monday morning, the surgeon came in and said how shocked he was to look at the films and see that this wasn't a hairline fracture at all but a very serious spiral fracture. He stated that, if she didn't fall, someone would have had to have twisted her leg to break it that way. Since she was bed-bound, they would have had to have dropped her, but there was no fall reported. The surgeon said that she wouldn't survive the surgery or recovery. The only thing left to do was medicate for pain. So now she is on a hospice, on morphine and methadone, and they say she won't live many more days. I am so BEYOND angry. These people basically killed my mother! read more

i have no star to give to this facility!!! its one of thee worst palces in las vegas nevada!! if u have family please for the love of god .. do not take your loved one here!! my daughter was her for over a year and it was the worst expirience ever . none of the nurses or the cna's are ever aware of whats going on , my daughter cought mersa and had it for over 6 months and no one in the facility knew until she suffered a seizure that she went to the hospital and in the hospital they cought it.. also my daughert is in a vegetable stage and she was under continous feeding and her feeding was left non stop .. should had been off at a certain time and they forgot, she also lost her toe nails due to the neglect of the podiatrist, the drs there dont care for these people it saddens me. these is a horrible facility they are very unprofessional and careless to their patients . if u have a family or loved one there please always check on them .. these people have no one to speak for them ..it enrages me to see how horrible some of these people are . i am sure there are more things that pprobably happen when we are not there . ** i do not reccomend this facilty to anyone*** ************ zero star, zero stars.. ******************* read more

Yes Try it. Don't just drop your loved ones of and forget them. Go visit and walk the halls, talk to nurses,CN, maintenance, cleaning or Adm. What wonderful people and friendly. You know your loved ones are taken care of. My wife has been there a year and the people I'v dealt with I cannot say enough about the care. read more

Patients are being treated bad at this place. Someone should really go and check that place out! It's supposedly a "5 star place," wouldn't call it that. A housekeeper sprayed an elderly patient in the face with a disinfectant cleaner because they got into an argument knowing it's an elderly home place she decided to use the wrong solutions to the patient's actions. I asked around and heard there has been countless unexplainable incidents of senior patients falling and going hours without assistance and unsanitary cleaning methods but this event is one of that I had witnessed myself. I'm trying my best to get all the attention I can get on the disrespectful occurrences that happen at this center. And I will start by telling you all, do your research!! I urge you DO NOT TAKE YOUR LOVED ONES HERE. read more

Having worked in the Las Vegas community for years as a nurse I was aware of El Jen but had not personally visited the facility. Being from the Midwest all of the commercial facilities and corporate care homes in Vegas made me feel that if I or a loved one should ever need placement I would send them back to Midwest. Now that I have visited El Jen I can say it has a comfortable feel that makes the residents feel at home. The staff are pleasant and consistent, the food is good and the atmosphere is comforting. I would send my family member to El Jen read more

My mom was recently moved to El Jen from another facility. None of her family live close to Las Vegas so I was worried about her. I just returned from spending a week visiting her at El Jen and I am thrilled! She has Alzheimer's and hasn't recognized me for years. El Jen personnel are the best and I noticed immediately that my mom appears more content and calm. They found that my mom adores a cat that another family left at El Jen (not a real cat but it's a full-sized battery operated cat that meows and purrs and moves). As soon as I got home, I ordered one and shipped it over to El Jen so my mom will have her own cat to talk to, pet, and love. Also, Kathleen (behavioral specialist) noticed my mom liked animals, so she took the initiative to pull dog and cat pictures out of magazines, put them in plastic protectors, and then put them around my mom's bed. This, again, shows the "above and beyond" attitude at El Jen. I am surprised by the negative reviews but I feel that my mom is in a safe and caring environment. I stay connected with them and just held the quarterly conference to go over my mom's health and answer any questions i might have. My mom has been in nursing homes since 2012, and this is the first place I have felt such confidence in her safety. By the way, the top thing on my list is having superb personnel with positive attitudes so El Jen is my dream place for my mom! read more