My experience at the Marquis was outstanding. I spent 10 weeks recovering from two serious…read moreinfections. The staff was caring and quick to help me whenever I needed anything. I felt confident that I was being well taken care of and my recovery went very well because of the care I received while there. The facility is clean and well maintained. I would definitely recommend the Marquis at Centennial. - DelRay Olsen

The care we received for our loved one was phenomenal. The staff is friendly and efficient. The…read morefacility is extremely nice and clean, and the food that was served was always very good. I highly recommend this facility and already have to people touring it. Thank you to all staff members for making a hard and challenging time in our life so much easier and a positive experience.

My 88‑year‑old dad spent 24 days at Trellis Centennial Rehabilitation Facility after a six‑day stay…read moreat Centennial Hills Hospital, where he was treated for malnourishment and severe dehydration caused by a brutal case of shingles. Once he was deemed "medically stable," the hospital transferred him here for physical rehabilitation. Like most patients arriving at Trellis, he came in on a gurney--weak, confused, and suffering from "hospital delirium," a condition I had never heard of until then. He had a long road ahead of him. The facility itself was nicer than I expected: large common areas with plenty of seating, big‑screen TVs at both ends, and a pleasant outdoor courtyard. But the real strength of Trellis is the healthcare staff. They were exceptional. My dad's primary CNA, Aleah, was the standout--truly the star of the show. Watching her care for my dad, I would have believed she was caring for one of her own family members. Even when he was ornery or threw her a curveball, she handled it with patience and grace. His occupational therapist, Raymond, and his physical therapist, Badge, were also excellent. And across the board--from nurses to CNAs to PTs, OTs, nutritionists, and housekeeping--the clinical team was skilled, compassionate, and consistently attentive. They are the reason my dad made real progress. Unfortunately, the administrative side of Trellis is a completely different story. From the moment we arrived, we were handed a stack (well, an electronic stack) of forms. I understand the need for paperwork, but the entire process felt designed more to protect the facility than to support my dad's recovery. The biggest issue involved my dad's macular degeneration treatments. He receives eye injections every seven weeks, and one of those appointments fell during his stay. I started trying to coordinate it a week in advance. His doctor's office explained that because he was a resident at Trellis, Trellis--not Medicare--had to be billed. If they billed Medicare, it would be denied. What followed was a frustrating loop of unanswered messages, unclear answers, and administrative runaround. Despite my efforts, I ultimately had to cancel the appointment. As we approached the 20‑day mark--the point at which Medicare stops covering 100% and the patient becomes responsible for $217 per day--the business office suddenly appeared to say my dad was "nearing his baseline." Interestingly, none of his healthcare providers agreed with that assessment. Still, after five additional days, the administrative staff declared he had reached maximum improvement and discharged him. My dad and I were both uneasy about it, though it did allow me to get him to his eye appointment that same day. Now, nearly two months post‑rehab, my dad is doing better than he was before he got sick--despite the admin team insisting he had "baselined" long ago. Go figure. I do want to acknowledge Julie at the front desk, who was consistently pleasant and helpful in navigating the administrative maze. In the end, I owe a tremendous debt of gratitude to the healthcare workers at Trellis. Their skill and compassion got my dad back on his feet. The administrative staff, however, made an already stressful situation far more difficult than it needed to be. Healthcare workers: 5 stars. Administrative staff: 1 star.

Outstanding Care and Support from the Staff at Trellis Centennial…read more I cannot say enough good things about the incredible team at Trellis Centennial. From the moment we walked through the doors, the care, professionalism, and compassion shown by the entire staff was evident. I want to especially recognize Jasmine, the Business Manager. She went above and beyond to help us navigate the financial and administrative side of care -- something that can feel overwhelming in a stressful time. Jasmine was not only knowledgeable, but also kind, patient, and incredibly clear in her explanations. She made the process smooth and took a huge burden off our shoulders. Her compassion and empathy is one of a kind and Trellis is so lucky to have her. Thank you so so much! Equally impressive was Anicka, one of the nurses on staff. Her warmth, attention to detail, and dedication to her patients stood out every single day. She treated my mom with true compassion and dignity, and always took the time to explain what was going on with such empathy and clarity. She always greeted us with a smile and was constantly checking in on mother. Please let her know how appreciated she is. If you're looking for a rehabilitation center where staff truly care about the people they serve, Trellis Centennial is the place. Jasmine and Anicka are shining examples of what healthcare should be -- professional, kind, and deeply human. Thank you for everything!

My father has been at this facility for 2.5 wks. I live in Massachusetts so I am unable to…read morevisit. There are no phones in the rooms and it is impossible to get a nurse or any other employees on the phone. I've been getting messages about his imminent discharge to hospice, yet I have not heard from a doctor to inform me of his medical statussince he has been there. I'm sure there are some good people working there, (Pri and Kim from the business office I've been especially kind. They brought their cell phones to my father's room so that I could talk to him. It is clear to me that they are understaffed, and that the owners are likely only in the business to make money which is unfortunate and sad! Please do not consider sending your loved ones to this Hell hole!

5th day here for wife recently breaking L femur head area. Also has had severe constipation and now…read moreuncontrollable diarrhea. Needs to be changed/cleaned often. Call light goes on with no response far too often. Pain meds frequently late or flat out missed. I will be calling Humana in the am to get her home immediately! Absolutely DO NOT recommend this dump. Buyer beware. The Walmart facility of American "disease care." The US has NO health care, just lame disease care. All the $$ head overseas for foreign wars.

I recently spent 11 days admitted at this facility. There were 3 distinct phases of my care that…read morebear documenting: DAYS 1-4: At the time I was released from UMC following an 11-day admission, I was walking 8 laps a day around the pulmonary ward and getting stronger by the day physically, mentally and emotionally. The patient coordinator from PAM Las Vegas, who was responsible for representing my interests, was fully aware of my status at the time of discharge from UMC. Per PAM's website: " the patient coordinator will continue to represent their interests, working with acute care discharge and the patient's insurance provider. This service helps ensure a smooth transition into long-term care while allowing the patient to relax and focus on healing." What I encountered upon my Friday evening arrival at the PAM facility was anything but a 'smooth transition'. Upon checking into my room, I was informed that I was in 'isolation status', meaning I would be RESTRICTED TO MY BED from Friday evening until a physical therapist could evaluate me the following Monday. The nurse, offering no apology, explained that it was their policy. I wasn't exactly able to "relax and focus on healing" for my first 60 hours at this facility. When I complained to the patient coordinator, he said "I'm pissed", but offered no apology nor resolution. PAM NEEDS TO REVIEW THAT POLICY THAT FORCED ME TO STAY IN BED UNNECESSARILY FOR 60 HOURS, WHEN I COULD HAVE BEEN FURTHERING MY PROGRESS. DAYS 5-11: I have to say that it took the physical therapist about 60 seconds to evaluate me on Monday and change my status so that I could get out of bed and walk as far as my oxygen feed line would allow, about 6 feet. From this point forward, things improved greatly. The staff at PAM is clearly well-trained and dedicated to providing the best care to their patients. I made every effort to work with them and achieve discharge as soon as possible. I will also say that the food was excellent during my stay - I cleaned my plate every time without fail. POST-DISCHARGE: On Day 10 of my admission, a Saturday, the pulmonologist in charge of my care gave me 2 options: discharge on Sunday with the understanding that some details would probably not be addressed until Monday, or stay an extra day, and everything could be taken care of properly for a smooth transition. I deferred to the doctor and stayed until Monday. Come Monday, my case manager informed me that a prescription had already been phoned in to my pharmacy, and I should be able to pick it up on my way home. When I stopped at the pharmacy, they had no record of the prescription, so I left a voice mail for my case manager, WHO NEVER GOT BACK TO ME. So I called her the next day, and reminded her of the conversation we'd had the prior day. She actually had the gall to deny that conversation ever took place, and was now telling me I had 13 prescriptions that had been sent. The conversation quickly deteriorated into a shouting match, and I was transferred to someone else at PAM, who was of no help. That person then transferred me back to the case manager, who by now realized that she had mistaken me for one of the other 2 patients she had released the same day. She also admitted that when the doctor tried submitting the prescription, he didn't have my SSN, and so was unable to send it over, EVEN THOUGH SHE SWORE HE HAD. Again, no apology offered. So to recap: 60 hours of unnecessary bed restriction, 8 days of excellent care, one unnecessary extra day of hospitalization to take care of details that weren't taken care of.

My wife went to Pam from the hospital and started in a regular room. In a couple of days, she was…read moreisolated and I was asked to wear a gown when I see her. No info just do it. It wasn't long and she was getting sicker by the hour. They talked about pneumonia and some other possibilities, but ended up on a ventilator. She was bad when she got there, but got worse in a hurry. I reached out to her doctor 3 times and didn't get a response. The last day there she was on a ventilator and being cleaned in the morning. Nurse told me they always clean them. I see her everyday First thing in the morning and at the end of the day. Never saw her cleaned. He also took a couple of meds off the IV saying that was routine. That afternoon I got a call that they had to send her to Centennial Hills ICU. When I got there 30 minutes later, they had started 3 support lines in her thigh. Main line for drugs, for blood pressure device and for kidney dialysis. In 30 minutes they got that info and started to treat. She was at PAM for 3 weeks to get this bad. I never got day to day updates as I don't believe they knew what was happening. The nurse was cleaning her that morning with no indication of how sick she was. On the ventilator you're sedated. Evidentially they removed the Propofol that morning and by the afternoon she hadn't responded yet. Usually you wake pretty quick from propofol. She arrived that day at the Centennial Hills ICU with 800 glucose-Sodium thru the roof very high, she needed blood as she had developed an internal bleed they hadn't found but she needed a transfusion. This was Tuesday late afternoon. She never regained consciousness. We decided to remove the life support and she passed peacefully Friday afternoon in the ICU. Never did hear from her Doctor who was also the doctor on the her board in her room at Centennial Hills. I Saw every specialist but the guy who was in charge. Nurse at PAM lied to me about what he was doing that morning. They had to be called in the middle of the night when she first got there to get assistance in her room. She Had breathing issues but could not get the nurse for over 2 hours. She called me and I called and got the head of nursing and got someone over there. She said they were rude to her. I found a cold reaction from most staff. They don't answer anything and always seem to be on guard. Her Death certificate states a medical term for undiagnosed infections as part of the cause. I don't recommend this place for anyone who needs real care. She never had therapy in 3 weeks so I can't rate that. There's a telltale thing I noticed right away. Staff at Centennial Hills were very accommodating. Going out of their way to be courteous and just plain nice. I was there all night the last couple of days and the nurse made sure I had privacy, food, drinks. They all were the same. My adult children came from out of town to see their mom and the nurses did the same for them. Pam Care you needed to call over and over. Sometimes go to the nurses station to get them. Night and day. Very disappointed with our choice to use PAM

I had a infection in my spine I went there they gave me tough therapy with anibotics and the…read moreinfection they did a great job people that worked there were very nice food was good place was very clean I have nothing bad 2 say about place

I've read the testimonials and I hope the administration has read them and cleared the allegations…read moreor disproved their merit. My sister was placed there last week. Everything that I've seen was above board. My sister needs to rehabilitate so she can use her arms, hands, feet and legs. I pray that the workers will do their best to help her get back on her feet. I'm thanking God she is still with us in the land of the living.

Post Acute Care (PAM) Rehabilitation Hospital of Centennial Hills is a new, highly efficient,…read morefriendly, and extremely supportive rehabilitation facility. I spent nearly 2 weeks there after an open chest artery aneurysm, a supportive surgical procedure requiring a 15 inch incision from my breastbone to below my navel. During the surgery, my abdominal organs were manipulated, and some structures were cut to improve access to a short, hard-to-reach artery that was inflamed and torturous. The procedure took about 3 hours with 3 vascular surgeons in the OR. Basically, PAM received a relatively immobile patient in a lot of pain, with significant complicating diseases (or comorbidities) - a challenge for any rehab hospital. The team that made the boo boo go bye bye. It may be hard to fathom, but the team at PAM is just that, a real team. Support teams work 12-hour days, but it seemed as though there were many, many more members of the team since my bell never went unanswered, even during shift changes. I required health care (daily doctor visits for general health and wound care), occupational therapy (OT) comprised of routines like toiletry, showering, brushing teeth, etc., and physical therapy (PT) that helped with walking with assistance, gaining strength to remain upright and balanced, to building stamina to increase mobility. Although none of these things were unfamiliar to me, getting any one of them done with a 15-inch chest wound and whatever went on under the skin made every action a challenge, and a team member substantially aided. With 44 beds in the facility, I can only give you some idea of the support I received. Marie did my initial interview, and Arrian was my case manager. Albert was ever-present for wound care. Nurses were largely responsible for medication distribution and directing others to my needs and included Bella, Ferna, Maita, Faye, Sandra, Winnie, Matthew, Fatima, Rhenzo, Lori, Jia, Imani, Michelle, Silas, Skylar, Cecelia, Marichu, Yow, Jean, and Sam, 'The Man', a notably dedicated nurse, and given that all the others were great, this says a lot for Sam. My PT team included Baraka, Bethany, Candice, Connor, Douglas, Eliza, George, Isacic, Lauren, Lucy, Mark, Matthew, Michael, Parisa, Rachel, Rony, Skylar, Tania, and last but not least, Vanessa and Winnie. Ivy and Cyhthia were my dietary champions, righting the wrong of a hospital to rehab error in orders that kept me on a liquid diet longer than needed. Robert kept my room as clean as the Plaza in New York City. Although I hope to stay out of PAM forever, if I need rehab again, I can't imagine a better facility for a speedy recovery. If I missed someone, I apologize. I'll make up for it after my next stay...oh boy. Most importantly, my patient advocate was and remains my wife, Margie, without whom I wouldn't still be around. She has spearheaded support for me and complemented the rehab team.

My care here started off very good and then turned bad when I had gone out on a medical leave for…read more24 hours. Upon coming back a man who called himself the ceo of this place came to my room yelling and being disrespectful. I could not believe it I was in shock. I am still here and they have cna's checking in on you. I had an aid named Kim who left me at 9:20pm and said she will be back to check on me at 11:00pm I have never had a nurse or an aide tell me that at any rehabilitation facility I've been in, I would recommend to anyone think about this place and make sure you have family and friends who will be there for you. Otherwise you will be treated like shit.

Hospice del Sol took care of my dad for almost 2 years. They could not be more caring of a group …read more They went out of their way for my dad and his needs. From the top lady Sherri, who might be one of the most caring people I've ever had the pleasure of coming across to Maryann the wonderful nurse to Peter the CNA. All people we now consider friends of ours.. If you care about your loved one, you will definitely get hospice del sol involved in their care ASAP.

We had to place our mother in hospice care. We chose Hospice Del Sol. The care they provided was…read moreamazing. From our initial meeting with Alex and our nurse Kate to the chaplain Benjamin everyone we met was kind and compassionate. They all made an painful experience much easier.

*This review is for Adult Medicine*…read more Drove my mom to SW Medical today, 4/10/2026, for blood work and a doctor appointment. My Mom has to use her double wide manual wheelchair for appointments instead of her electric wheelchair because RTC Paratransit doesn't pick up in my neighborhood (she lives with me). The manual chair is so wide that she has to stand up and use her walker to get through the doors to the exam rooms, I have to fold the chair to get it through the door, and then, once we're through the door, I open the chair so she can sit back down. It really wears her out. By the time we got upstairs to Adult Medicine for her doctor appointment, she was completely pooped. The nurse who called her back, got two other nurses to assist us getting from the waiting room to the back. After the appointment, there were literally like 5 people- nurses and doctors- who came to assist my Mom out of the room. Two nurses then escorted us to the service elevator and out the ambulance entrance so Mom wouldn't have to stand up again to get back into the main lobby. They also pushed her to the car and helped her get in the car. I just want to commend the staff in the Adult Medicine department. You made my Mom's day. She said she felt like she was getting the VIP treatment. These days, that kind of customer service in medical establishments is rare. Thank you and may God bless you all!

Not even deserving of one star. Dr. Maligaya with OB/GYN is horrible. Very rude, very…read moreunprofessional, very passive aggressive. I had a C-section for my first baby on the 24th and was told by my delivering doctor that I would need to be seen by an MD within the same week to have my bandage removed and incision looked at. My primary OB office (Sienna) didn't have any appointments available with any of the MDs so I had to go to this grand montecito location. This location is a 40 minute drive for me mind you. After being taken to the exam room and talking with the nurse, we overheard the nurse and Dr. Maligaya questioning why I was in office and saying that I am being seen way too early. She didn't even want to see me and had the nurse come in to tell me that I shouldn't be seen for another 2 weeks and to turn me away. I informed her that I was told by my delivering doctor that I needed to be seen by an MD the same week and I was just following instruction. I was also attached to a battery powered suction device underneath my bandage that only had a 5 day battery life. The nurse leaves the room and Dr. Maligaya walks in, again, questioning why I was there in the first place. I told her as I told the nurse that I was just following the direction of my delivering doctor and my incision needs to be checked and the suction device needs to be removed. After going back and forth for a bit, she smacked the exam bed and said "well let's go, let's remove it then". My husband had to step in and tell her that we are just going to leave because she clearly was very rude, wasn't listening to me or believing me about the instructions I was following from my delivering doctor, and made me feel like she didn't know what she was doing. I drove the 40 minutes to this location 4 days after my C-section, in pain, with a newborn just to be treated like this. Never going to this location or seeing this doctor again.

Just had my baby here 1 week ago and overall had a very good experience!…read more The hospital itself is very nice. The nurses, doctors, lactation consultants and more were all very nice and caring. I felt like they genuinely cared. The one complaint I have is that the cafeteria closes at 2pm!! What?! Meanwhile Mountain View hospital cafeteria is open until 2AM!! My poor husband is a hungry guy and had to leave me and our new born at the hospital a few times just to get something to eat. Other than that we truly did have a great experience.

The EMS recommended Centennial Hills Hospital which Im glad I ended up here. My BF didn't know…read morewhich hospital to take me to but luckily they are close to my home. They also have the 8th floor for Neuro patients. I was a patient for 69 days..I had more issues that occurred while being there and when I was released to a facility, I'm glad we left that facility and headed back to Centennial Hills Hospital. I needed medication that the rehab center could not provide. Some nurses are very nice and so are the CNA and other workers. I loved the people who delivered the food. It's not their fault that the food sucked but they are genuinely nice people. I'm a little on the fence for some of the CNA Workers. Some were horrible and some very nice. Bed side manners is important so they need to be nice and polite when speaking to someone. Something that doesn't cost anything is a SMILE. It goes a long way. Some needs to lay off of the cologne/perfume. It's like bathed in it to cover up the gunk smell. The care itself was good. Some RNs that stood out were Aubry Real (ICU) and Eleanor from the emergency or ICU floor. Some RNs needs to retire. Not so good bedside manner. Always check your meds to make sure if you don't need to take it, stop it. Ask questions, as I did every time. Some workers are gentle and some are just rough with you. I stopped them and said something if they were hurting me while inserting my meds through my IV. That means they need to redo the IV. Its leaking. Knowledge is key so read up on things to get knowledgeable. Ill update more soon.