I went in on a Friday afternoon and was able to address my concern and fill out paperwork right…read moreaway, I waited about 10-15 minutes before I went in to my room. It did take about 30-45 minutes to be seen by a doctor but the nurses were very attentive and checked up on me during the waiting time, gave me a blanket and made sure i was comfortable. The doctor addressed all my concerns and i felt better within 24 hours after visiting. I will definitely recommend friends and family to this care.

On July 3rd, 2026 our daughter was experiencing severe left flank pain with associated nausea…read more Based on our clinical experience, as well as our own personal histories with kidney stones, my wife and I easily recognized that our daughter was experiencing a kidney stone of her own. At about 1AM we took her to the stand-alone ER at Honor Health Complete Care in Surprise, AZ. Once she was taken to the treatment area, a saline lock was placed. When Dr. Heather Ogden-Hamilton came in to the room, she did a cursory physical exam, and then proceeded to tell her that her pain was likely musculoskeletal. She ordered a muscle relaxant and oral ketorolac and a CT scan. All the while, the doctor continually dismissed the severity of our daughter's pain. Once the CT was done, the doctor returned and informed our daughter that she had a 5mm stone in her left kidney, but that it shouldn't be causing as much pain as she was experiencing, and continued to attribute the pain as musculoskeletal. She was eventually discharged, and the doctor faxed prescriptions for Flomax, cyclobenzaprine, ketorolac, and oxycodone. It should be noted that our daughter was given NO IV fluids during her time in the ER (which, along with adequate pain management, is standard of care for patients with acute pain from kidney stones). When we went to pick up the prescriptions from our pharmacy, all but the oxycodone were filled. The opioid was not filled because, in Arizona, controlled substances are required by law to be ordered electronically (fax does not count), a fact that is pretty well known by any provider who has practiced in the state since the law was passed in 2017. It was 3 days from discharge to when she finally was able to get the prescription sent electronically. On the morning of July 20th, she had a return of her severe pain, and had to be taken back to the ER (a different one), where she was given appropriate pain relief and IV fluids, and a repeat CT scan was done. The new scan revealed that the stone was, in fact, 7mm (a huge difference in terms of kidney stones) as well as hydronephrosis and acute kidney damage. She was admitted and scheduled for a lithotripsy the next day. Unfortunately, because her ureters are very narrow, the urologist had to place a stent and have her return in 2 weeks for a second attempt at the procedure. Once they do the procedure, she will need to have the stent remain for a few weeks. The urologist also indicated that she may well have some degree of permanent kidney damage. Had Dr. Ogden-Hamilton made an accurate diagnosis of the size of the stone, and had she acted appropriately in managing the issue (i.e. a transfer to a higher level of care), there would not have been a delay in definitive treatment, and she could have been spared unnecessary pain and kidney damage.

If I could give this place I would give 0 stars. My husband…read morewas recently diagnosed with Influenza-A. We had gone to an urgent care down the road who recommended us go to the emergency room for additional testing. I arrived with all the documentation for Dignity Health only for every single employee to disregard our issues. The doctor essentially refused my husband care and was incredibly dismissive. I have filed a complaint to the medical board because to not even attempt to help a patient and to not head another doctors recommendations goes against their oaths as doctors. I will fight this and I am incredibly disappointed in this facility. If you want genuine help, don't go here. I won't share the doctors name because I don't anticipate him having his license for much longer.

Sharisma Ware should get a raise....very professional...she helped me with my admission paperwork…read moreand helped me with my VA admission. Really went over and above in her service to me..Thank You. Other than the 5 hour time frame for my treatment..overall service was good..

Wonderful people,excellent experience coming from someone who hates hospitals!! Bravo guysread more

Top notch care. Very caring. Quick to be seen. Very thoughtful…read more *************************************

I've been here 3 times and every time I have had exceptional care. One thing that stands out to me…read moreis that they are quick. They get you in, take care of the problem and get you out. Last time I was there, I couldn't move my arm, it was so painful. They gave me an injection in the sore area, and I haven't had a problem since. I really appreciate how professional and caring they are. Thank you Abrazzo

As a patient who has been in the hospital many times, I can honestly say that I have never beeb…read moretreated so well by the staff. I would like to acknowledge Amy my nurse who went above and beyond for me. Also, Yvette the CMA who was so special and so nice.

Received exceptional care from staff and doctors. We entered through the emergency room, we…read morereceived the immediate attention. Had blood work x-rays, and CT scans done in a very timely manner. Once submitted to the hospital, the nursing staff and doctors were outstanding. Always available to answer questions and address concerns. Hospital staff was very helpful.

After days of listening to condescending treatment to an experienced professional, caring, stressed…read morefamily members and friends of a critically ill patient... writing my reviews! Nurses are the ADVOCATES, eyes and ears and hands on to help heal patients and inform physicians... family and friends are also advocates for their family member as we know their history BEST! Read it ask questions and learn your patient! Several day ICU nurses 1B and a day House supervisor gets a 1/10 as there is no kindness, no sympathy, disrespectful, terrible terrible rude communicators, condescending, no empathy, no hands on and no talking to the patient or family whatsoever! Leaving a patient without a sheet or blanket and body temp 36.7-36.9 ... can understand with a fever but!?!? Rooms are cold...being told oh he can't feel the cold! Really? Family and friends their Perception is one's reality! I know that was taught in nursing classes! Put a sheet or blanket over patient unless a valid reason Not to! The Same Day nurse Never came into the room hours 11-5 to evaluate or speak to the patient or speak to family or friends on separate day shifts! Kept saying she is busy she is busy!...We were shocked seeing RN literally telling their charge RN saying she has been in the room all day and was there 10 min out of 6 hours, at the doorway! Having others step in room or just ignoring the patient & family most of the day shift is this her go to? Talking to family and patient friends like they are idiots is a reflection of her low self esteem and lack of knowledge and wisdom! What about the nurse talking to the patient who is HOH and on a vent From the doorway about if they have pain...to avoid a gown and gloves! or nurses who do not pass any messages or questions on to the physicians during AM rounds or that family is there and been waiting or have called Doctor back! The ICU RN staff, primarily days needs some more education and personal lessons to learn SYMPATHY AND EMPATHY for patient and family Or Leave the nursing field! My dogs get better care than Boswell ICU B! Yes, We see and listen to the rude, condescending nurses, watching the computer only, while sitting 25 feet away and just ignoring actual in room or eyeballing the patient ...that is more than one day shift RN on 1B. Also a Days House supervisor needs some education in conflict resolution and solutions not Defense of her staff and treating family like we are making the scenario up! That's an epic failure as a days house supervisor! Need more experience or education! BTW Eliquis is not the same as Heparin Look it up nurses!!! The stand out, amazing 1B 10/10 RN s ... well their co workers know who they are and so do we! Your passion and knowledge and caring is what all staff should act like! You hold a PROFESSIONAL RN LICENSE! Act it!

We visited this emergency room on March 18, 2026. My wife came in with abdominal pain. The doctor…read moreordered a CT scan, an ultrasound, and blood work -- then we sat and waited nearly four hours because everything was sent out to an outside provider. When the doctor finally came back, he told my wife she had cancer on the liver with metastasis. We were absolutely terrified. He scared us beyond words. We decided to get a second opinion at another hospital. Come to find out, they were hemangiomas -- completely benign. No cancer at all. That older doctor had no business delivering a devastating diagnosis like that without being sure of what he was reading. He should be retired. On top of the emotional nightmare they put us through, the bill came in at $41,000 -- and we're stuck paying $3,000 out of pocket. It feels like they were just running the clock and ordering unnecessary outside services to charge the insurance company as much as possible. It's outrageous, and it's no wonder insurance costs keep going up for everyone. Do not go to this emergency room. It is hands down the worst. Between the misdiagnosis that had us believing my wife was dying and the astronomical bill for incompetent care, I wouldn't wish this experience on anyone.

ZERO STARS. they checked my blood pressure and charged me $900 for the 15 minutes I was there…read more. when I typed in urgent care this is what popped up. They should've told me this is an EMERGENCY ROOM. They should've told me I was in the wrong place. She even said people confuse us for urgent care all the time. This is a morally corrupt business.. I told you what I am here for before being seen!! Why wouldn't you say or give the quote prior to care. DISGUSTING BEHAVIOR

The best staff - very supportive and caring at time when I needed them most and was unsure of the…read moreoutcome, I appreciate them so much

Parking is a nightmare. The hospital is a maze. We were in an observation room that no one ever…read moreobserved, including nurses. The Emergency Waiting area didn't have enough seating. Staff would appear and mispronounce names so you couldn't tell if it was you. Just a suggestion, hand out frigging numbers maybe? Forget trying to get meal service. The room didn't have a menu, we hunted for a nurse at the nurses station and no one was there. The in room TV screen didn't have a menu. We are an elderly couple so don't try this hospital...ever!

My husband needed to have the wax in his ear removed as soon as possible, so he could hear. We had…read morenever been to this urgent care facility. I called for an appointment and got one at 1:15. The front office woman was fantastic. She was so pleasant and knew her job. We did have to wait about 30 minutes before being seen, but believe me, when I say it was worth the wait. We first met Raymond, another outstanding aid worker, that knew his job. Very pleasant, explaining everything. THEN we met Betsy, the NP. She was outstanding. So competent, friendly, understanding, and professional. She explained in detail what needed to be done now and in the future to help prevent this from happening again. Now, the bad news....she doesn't work at this urgent care too often. We were so fortunate that she and her staff were there today.

The young woman at the front desk was the first problem. Very unprofessional-not welcoming when…read moreyou're sick. I told her to forget it and went to HonorHealth Urgent care where they had 3 nurses help me immediately and were very kind and reassuring.

Sad to see the negative reviews. I've had nothing but wonderful experiences at this place. From the…read morefront desk to the Doctors. Especially the nurses, everyone is so kind and attentive. Even when busy. Very caring staff here! 10/10 recommend!

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

I took a relative to this hospital due to chest pain and breathing issues. Going into this hospital…read morewas very easy and the staff was very helpful. However, it seamed like they were just trying to diagnose without having all the test results back. They decided to keep my relative in the hospital for a couple of days. The room that she was in was sooo disgusting. When we were in the ER it was also very dirty but I chocked it up to the large volume of people who come in. But the room was awful! Here are a few pictures of the floors in the room and the suction apparatus that was obviously used by someone else. I was sooo grossed out.

Was physically assaulted by a member of their staff. I called to speak to HOSPITAL admin. I was…read morelaughed at after explaining what happened and told to call 911! So I am. Hopefully they get arrested! No body from Banner staff should ever put there hands on anyone.