Visited the newly remodeled office yesterday. Dr. Barbie is my primary care physician. Dr. Barbie is the best. I used to dislike going to the doctor's office but I'm totally fine with it now. The newly remodeled offices are nice and much more open. Parking can get a bit crowded but you'll always be able to find a spot. read more

El Norte Medical Group - Family Practice Near Me - Escondido, California

Many Dr.s leaving practice. Office in chaos. Too many bad situations to explain. Very bad experience with staff. read more

The lack of communication from the care team is abysmal! When you receive a call regarding a referral that has been sent, wouldn't you expect that the fax was indeed sent? Well, 10 days after seeing that a referral was made, there is still no documentation. I don't get it!! Do I have to send the fax myself to ensure that it gets done? I rarely get any response when I try messaging on the portal, and when I call the main number, it's always via an outsourced call center. I have no complaint about the medical care received, but the clerical end of things is particularly incompetent! If I could rate this experience any lower, I would!! read more

I was nervous choosing a new clinic after leaving my parents insurance but I am happy with my care at El Norte medical group. Dr. Hubbard has been an amazing PCP. He is extremely knowledgeable and ensures that I understand the plan of care. My husband is also his patient and enjoys his care with Dr. Hubbard. Carlos is fantastic as well and sends replies in a timely manner to messages I send via the portal. The scheduling works out well on my end since I don't come in very often. read more

The care providers are stellar. Dr. Hubbard, John Scarvino, Shay (Sharon) Robinson, and Dr. Lee have all been part of my health care journey over the last 10 years and I love them. I trust each of them to take time to listen, share their thoughts, and they always help with compassion. The building is old, crusty, and needs updating but don't let that stop you from seeking care here. It isn't perfect. Yes, their new call center takes 10-20 minutes to make an appointment but the CARE, the PROVIDERS are stellar. read more

Only giving a low rating because it is nearly impossible get anyone to answer the phone here.

Love Dr. Lee and all the staff at Wl Norte Medical Group. They are very efficient at returning calls and getting me in for an appointment.

Most of the time incompetent. Just try to get an appointment after a emergency visit. It's like pulling a 3500 loaded up hill by a5year old.

I had an appointment with Dr. Hubbard, who is a fine doctor and I like, at 2:00 PM today. I arrived at the front desk at 2:07 PM. The recipient sent a message to the nurse at 2:07 PM. The nurse sent a message at 2:15 PM that I was late and that a 15-minute appointment with the doctor was no longer available. I asked if they have any rules saying that 7 minutes is too late; they do not. The office did not send me a reminder about my appointment because, as they say, "they have a new company." They also could not communicate with each other because "they have a new system." I left a message for the quality manager, but I have not received a response. This is my last visit to a chaotic and unprofessional office. read more

The staff here is very sweet. I feel like they may be short staffed in the front but the back office is very sweet. The actual office however is very outdated I was very taken back. It REALLY needs a remodel and facelift. Other than that, my visit was good. read more

I have always seen Dr shay and loved her. Until today My pain doctor is going out of business and we were told we could get meds from our family Doctor until we got a new pain doctor. After spending many hours on the phone trying to get a date she refuses to prescribe them because I can't give her a appointment date of a new doctor. I have sent them all the paperwork and they have to verify everything. Which by then I will be in the Er with withdrawals. Thanks Shay Robinson! read more

The best medical group that cares. Highly recommend this Medical group all the Doctors, PA and the staff personally take good care of your needs. read more

I love Dr. Foraci and the staff at this location. They caring, respectful and thorough.

John Scrivano was very thorough and addressed my concerns. He listened and help me get on my way to checking off all the things I need to take care of. His Assistant Ruth is also the best. The office is older and needs a little bit of updating but not a reason to not go there. I will be returning to establish with one of the physicians. read more

At 1st Dr Terry was my primary doctor he retired, but , I got assigned to Robinson oh she's an awesome person I love her. unfortunately my employer chan medical insurance, now I have KP. Im not a fan of kp read more

Excellent physicians working under precautions over a Cyberattack. All directives under the FBI

Money-grubbing office!! Used to go to Shea Robinson for probably 20 years until our insurance changed to Kaiser and had to choose a new PCP. Now we're back with Aetna and natually I wanted to go back to someone who knew me and whom I knew. That is, until I tried to make an appointment and was told that since I wasn't feeling well, I needed to do a telehealth appointment (not even with Shea)... not sure how that was going to diagnose what I had since they can't listen to my heart/chest/ etc but okay. But first they tell me I need to fill out their 15-page health questionnaire online! (which I did). The time comes for my appointment and they now tell me it's going to cost $100 for my tele-appointment co-payment! WHAT?!?! No thanks... I'll sweat this one out, thank you!! Made a call to our insurance company to inquire about this $100 co-payment and he tells me that all office visits are zero charge, just like it states on my ID card! Fast forward to today, (two months later) where I have an actual office appointment. Nasty receptionist (wish I caught her name), tells me that I have a deductible and they need to collect $100 co-payment. Here we go again.... I tell her that this is just an office visit and PER MY CARD, there's NO CHARGE. She insists there is and I politely tell her that I will be looking for a new doctor... her response... okay!! I called my insurance company again just to be 100% sure that I shouldn't have been charged and he confirmed it again. Such a waste of time!!! Clearly this office doesn't need or want new (or previous) patients so I would highly recommend looking elsewhere! read more

The quality of care has diminished here. Communication with this office is terrible. If you call, or return a call, you have to wait days for a response. They have a patient portal but they do not respond to messages there either. If they do get back to you it is usually a confused assistant trying to explain things to you. It is unfortunate, because there have been some good doctors there that watched out for you. read more

Worst front desk and service around. They fail to schedule appointments properly. You'll schedule an appointment, get a confirmation, and then it's mysteriously not on their books when you arrive the day of. The medical assistants they have call you with the doctor's orders/results never know what they're talking about. If you have a question, they just re-read the script they were giving from the doctor and don't try to answer your question or follow up at all. Truly abysmal service. read more

Thank you so much! When my husband and I got married I was on his insurance and needed a PCP. He told me to go to his doc he's had since he was little, Dr. Minkoff. The man is a Godsend. What a sweet, caring, knowledgeable person with years of experience. He is thorough. It's amazing after this many years he can bring the same compassion and wonderful manner to his practice day in and day out . Thank you for your years of service Dr. Minkoff! read more

Answering service doesn't pick up after calling for hours & put on hold for at least 30 min. Each time. Unacceptable! What's the point of having them for primary care? It's like not having a primary care doctor at all! Unacceptable! Horrible service! Been a patient there for years. Merging w/ Graybill had to be the worst decision ever! Doctor Tarzy & his nurse Heather should know how awful the answering service is! I expect an apology! I tested positive & am quite sick w/ Covid even though I'm vaxxed & boosted. Graybill should be ashamed of themselves. Sadly good doctors are going to lose patients w/ such an inept service! So upset, disappointed & aggravated. Bad enough to be this sick & makes it worse when you can't reach anyone to leave a message! read more

I like my doctor, and the location is convenient. But why is it that in 2023 I can't an appointment online? Why do I have to wait 10 - 20 minutes each time on the phone? This is my biggest pain point and the reason I am looking to go somewhere where my time is valued. read more

I've been to this office for over 10'years and over time the phone wait time to speak with an appointment scheduler has gotten ridiculous. I called their office the other day and was put on hold for over twenty minutes; finally took the option of having the office call me back but never received a callback the next day. I called the following day & spoke to someone very rude. In my opinion, if you're going to deal w/the public, put a smile on your face and at least act like you like your job. Otherwise find another job. On another note, Shay Robinson, PA at this office, is great! read more

The front desk staff in the waiting area has to be the most unprofessional staff that I have ever come across at a doctor's office. I was treated with such disrespect that I will be looking for a new doctor immediately. I have been a patient of Dr. Tarzy for the last 36 years, so I was willing to put up with the blatant unprofessional abuse from the receptionists at the from desk, but now that he is retired, I will not go back. They do not even deserve one star and I would never recommend this office to anyone. My entire family will be switching from this location! read more

I don't understand the point of this medical group. They never have doctors appointments available and always are sending my daughter elsewhere, like urgent care where we can get even sicker or making appointments months out for thing she needs sooner. I am trying desperately to make her change because I don't think they show ANY concern at all. It's so ridiculous! Today she's loosing feeing in her hand with what looks to be an spider bite reaction and they don't have one doctor available on staff to take ten minutes to see her and advise her of WHAT IT MAY BE?! So absurd. Tired of this constant lack in care. Do yourself a huge favor and go elsewhere! If you read any other bad reviews it seems to be an issue all the time with the front desk! Maybe they need to take this into consideration. The doctors aren't the issue the scheduling department is. read more

I am proud to say, I have been a patient of El Norte medical group for over 20 years. I have always been treated with kindness by all the staff. I started with Dr. O'Dwyer , Dr. Foraci, and seen others a couple of times. All have treated me with the care and listened. Most of my care has been under Sharon Robinson PA-C. She has been wonderful and I cannot express enough how great she has been. She listens and genuinely cares for her patients. Since I have Lyme and other underlining issues, she runs labs every 90 days and is on-top of my health. She now sees my daughter who is a RT specialist and my 17 yr. old son. I know my family is in good hands with her and the entire staff. Thank you all at El Norte Medical Group. read more

Receptionist in this office are the MOST unfriendly I've have ever met in my life. I will be encouraging my husband to find another PCP immediately! I hope they have a survey on why he is leaving this office. read more

If they don't do something about their phone service............I'm OUT! This is the worst thing I've ever had to go through. Look elsewhere first! You'll NEVER get through! I was on hold this morning for almost 2 hours. read more

I have always gone to Shay Robinson and I have always found her to be incredibly kind to me. But however, she has turned for the worse. I've had a weight problem my entire life and I've now lost 40 pounds in the last year, but upon coming in today for different reasons, Shay went on a ten minute rant about Ozempic and how I should be put on it. I tried to explain, no I don't want it because I can obviously lose weight on my own, she kept bragging about being skinny. Like, obviously I know what was wrong with my weight before and I'm still working, you shouldn't be forcing drugs onto people who have no problem losing weight on their own. Personally it feels wrong to use new medicine on someone without anyone knowing the lifelong consequences of it, and especially when I very much do not have diabetes, it's wrong and I absolutely hate how she ranted about it, pretending to be a weight loss doctor. Losing 40 pounds has been an immense accomplishment for me, as it would be for anyone, and it's not like I'm stopping now. I'm very obviously continuing this journey, and I thought if anything, a doctor whom I trust would understand that. I'm truly disappointed in her and her seemingly superiority complex. It is not okay to recommend these actions to someone who is adamant on losing weight on their own time. It is a form a bullying, trying to tear someone's own accomplishments down just for the sake of being skinny. I have been working incredibly hard for over a year now, and I just find it screwed to recommend a lifelong altering substance to take to someone who isn't even qualified to take it. Great going "doctor." read more

I came in today with a pink eye and Gina the Medical Assistant was AMAZING !! Very professional,kind a people person ! Not only that but Sharon Robinson P.A she is a very compassionate and explains to you on what she is gonna do before doing it. First time coming and I'm glad I got to meet this two. read more

HORRIBLE service today by someone on the phone. I had lab work done and my physician told me the results should be in within 24 hrs. Since I will be leaving for college in NC soon, I called after a few days and there were no results - I was told a note would be left for the MA to call the lab. After a few more days I called again, and the representative was SO RUDE, saying there's nothing she could do, had no idea why the doctor said 24 hrs, and the most she could do was leave a note and "HOPE" the MA contacted the lab. She did not care that I will be leaving the state TOMORROW and brushed me off like nothing, even though there was complete lack of follow through by their office. Lack of empathy and care for patients. Plus this office is very out of date and lacks any modern innovation. I was even told I couldn't get a physical because I was only 20 when I first called. Come on! read more

I just want to give a shout out to Shay Robinson. She is such a sweet person and is really easy to talk to. Having a physician who is both real and good at what they do is hard to come by. I would definitely recommend her to friends and family. Thank you for making my health care a quick and easy process. read more

Absolutely the worst at taking phone calls. Expect at least 15 minutes of hold time whenever time of day you call. You get to listen over and over to their customer service commitment while on eternal hold. No thanks - I'm out of this place. read more

I have had Dr. tarzy as my primary care doctor since I was a child, and I am so unbelievably disappointed in his and his staff's rudeness, unprofessionalism, and lack of care for their patients. Countless times I have been treated with disgusting rude attitude from the nurses and secretary's on staff when I have called simply for small appointments like blood tests, which are very easy to fit into a schedule and take a short amount of time. The least they could do is refer me to another doctor to help, but the staff is simply too lazy to do so. SHAME ON YOU DR. TARZY!!!!! Luckily I have found an amazing new primary doctor so I don't need to deal with this office that represents everything wrong with the American healthcare system right now. Every appointment I've had, they simply try to get you in and out of the office as soon as possible, like you're a cow in a farm. Dr. Tarzy, you should be ashamed of yourself. Whatever you do, please avoid this place! Love, Peter Kalisch read more

I've never felt so disrespected by a medical office in my life. If i could give 0 stars i would. They're so rude over the phone. One lady cut me off while talking and said all right thanks have a good day... Like she was just gonna hang up.. I said excuse me.. She passes me on to the next girl who in turn neglects my needs and is also very rude. Youd think they would want to help out the patients that come in all the time and bring them business. But no they would just rather let you suffer and figure it out on your own If you want any good healthcare don't go here read more

I have been seeing Shay Robinson for the last 5 years and she is AMAZING. She always listens to my concerns and always validates what I am feeling (She deserves 5 stars)! My biggest complaint is the service over the phone. In the last year they have made it nearly impossible to reach the office. I have to wait on hold for at least 30 minutes any time I try to reach the office. My pharmacy is never able to get a hold of the office to refill my prescriptions. I have loved going to this office over the years but if the phone service is not improved I am strongly considering finding another provider. read more

I have read through both good and bad reviews. I have to say I can not relate to the bad reviews. The receptionists are really helpful, and when I call with 100 questions, Anne is really patient with me. I see PA Shea. She is the PA everyone should want... kind, smart, listens and what I really appreciate about her is, what you see is what you get! I don't need sugar coating, I want answers. She is always amazing with me. I really would recommend her to anyone, as she was recommended to me. I'm usually not the type to make a decision based on reviews because people like to have the opportunity to vent. I like to learn things on my own, no one says I would have to return. I hope your experience is as good as mine! read more

Never got to meet the doctors because you can't get past the rude receptionist!! If you visit the north county, San Diego area yearly and have extended stays here and are looking for a local medical group ....DO NOT GO HERE!!! Very rude office staff. They will not take you. The lady that answered the phone wouldn't even let me explain myself and my needs. I'm staying in the area for four months and visit the area frequently throughout the year. I have autoimmune issues. My insurance is good all over the United States and their doctors are in my network. They would not take me because I live out of state. They said go to an urgent care, even though I have no urgent needs, I just want to establish care here just in case I need blood work or have a minor issue that isn't urgent care worthy. read more

We have been going to this medical group for over a decade and appreciate the staff and Doctors who we have visited. There are no parking garages and long walks to checkin. It is not fancy but more personal than most centers. The doctors spend time with you and they have a lab for quick test results for simple diagnostic needs. read more

I've been seeing Dr. Tarzy since I was a baby and will continue to go to him forever! He is such an intelligent educated doctor who has helped me through so much. I've also seen Dr. Shea Robinson recently and her bubbly personality brightens my day! This doctors office is AMAZING!! read more