Employees are very unprofessional. They lack customer service skills and sales professionalism…read moreincluding the manager. Instead of focusing on professional standards and customers, they focuse on harassing male employees. I'm a frequent shopper, but I'm definitely changing locations!

Went in to look at some firearms, manager didn't care about making the store money only what they…read moremake on commission. Everything is marked up well over market price. Don't waste your time. you can buy a NEW gun with no flaws for just 20$ more then their asking price. we all know they have room to play with prices. When I mentioned I knew because I worked at a pawn shop she laughed because and started acting snotty. wish I caught her name but I will never come here again. And I'll spread the word to everyone I know.

This is a cool spot to shop for collectors. I was able to bet a huge batch of silver bracelets…read moretested. I would love to sell, but the offer wasn't what my mom expected. My aunt left mom and I sone nice stuff I really get conflicted on when or how to sell. I read somewhere that removing the stones would give a better price. But they made it clear that I would do better selling online. It's a lot of work but maybe I should try it. ! Thanks guys! I will return soon! Very informative

From the owner: We buy, sell and trade Gold and Silver. To include: Coins, Bars, Jewelry, Paper Money and other…read morecollectables. Call,Text, or email any questions!

Took my watch to have the battery replaced. I called ahead to make sure they were open. Within…read morearriving, I was greeted. The store seems a little out of date with decorations. Some of the jewelry that is on display is in desperate need of cleaning. Fred changed the battery of my watch and it took less than 5 minutes. The battery also has a year warranty. I paid $7. Make sure to take cash as there's a convenience fee for using your card. Highly recommend them for battery change.

I took a silver necklace needing repair. He replaced the clasp on the necklace since it was gone,…read moreand soldered a piece that fell off a cross pendant. It was done within 24 hrs. The customer service was exceptional, and the person was courteous and professional. The place of business has a variety of jewelry to choose from. Overall, a nice local business we all need to support. I am glad I found this place.

Very great and helpful service fast and very clean always have great prices…read more Very helpful staff everyone always smiling and doing their best to keep line movie

Totally unprofessional. I travel to buy and yesterday I stopped here to look. Picked out 2 items…read more When checking out with the salesman, a lady started to argue with him about the price, which was clearly marked (and marked down on sale, meaning that it hadn't sold at the original price) since in her opinion it wasn't priced high enough, she insisted that I would have to talk to the manager the following day. I fly out today so that was impossible. Bottom line, totally unethical to try to change prices after a sale. Big mistake!

Same old same old. Almost no difference between them and Benny's. Very few good deals, perhaps on…read moresome PC'S and selected TV and Jewelry but other than that they want close to retail for used products. On top of that they will negate unless the item has been their foe over 30 days. Now if you want a decent DVD player you can get them for $10.00. Blue Ray players run about $30.00 ( half the price of retail ) but they are very little of them available. They buy low and sell height and different locations take different items depending on what that stores sells.

Terrible. Poor selection's and many of there locations are prohibited from firearm purchases due to…read moretheir location to schools. Everything seems to be overpriced these days in the pawn industry. I rarely go there any longer.

This pawn shop offers friendly, knowledgeable staff. One especially kind-hearted, smart and…read morefriendly young man by the name of Joel. He is attentive and understands that life happens. I asked him for a little more for my item and he immediately complied. Thank you, Joel. Keep up the good work.

I've come to this pawn shop on so many occasions and they've had good service. I was trying to sell…read moremy 4k camcorder. The representative was polite but the manager had an attitude and was rude to me about the price that I wanted. I had preciously gotten a quote here for the camera and was searching around for the best pawn shop to go to. Apparently this isnt the pawn shop to go to, I know it's a pawn shop and your not going to get the price you want but is there any reason not to be polite. I'm taking my business else where maybe you should go to ez pawn

If you are looking for a unique jewelry gift, this is the place. With many military folks…read moretransitioning to their next duty station, a unique gift that will remind them of their time in El Paso may be the perfect going away present. I have a gal pal that is actually leaving the country and then will retire after her tour. I decided to get her something that will always remind her of El Paso and everything we have here. Ms. Eisen has fabulous pendants featuring the star on the mountain, and a "bead" the kind that goes on a bracelet- but they can be worn on a chain around the neck also. The bead showcases some of the places that El Paso is famous for. They come in silver and white and yellow gold, with three different sizes, so there is truly something for everyone's price point. They also gift wrap. Perfect!

Top tier service, super knowledgeable & very kind, we're so happy we chose Susan's over a few other…read moreplaces we checked out!

Went in looking for nothing in particular, just info. I got to talking to Venessa, a very friendly…read morelady, who took the time to show me around and by her guidance and patience, I discovered that if you're looking for something new and interesting, THIS is the place to go! Mostly, if you've got questions, Venessa will definitely help! I'll come back for sure!

As pawn shops go they really try. I find that different Benny's are easier to deal with. The one in…read moreHorizon City is the best from my perspective but remember these are pawn shops. I've have dealing with many Pawn shops and Benny's is by far the best. Most the locations will negotiate with you to a point. Being honest with them works better than making up some story.

If I could give a zero stars I would. Do not buy from them at all. They will purposely sell you…read moreitems that do not work and will not refund you, trade, or offer an in store credit. Bought a lawn mower for $80 that did not work at all and was broken but didn't find out until we got it home so when trying to return it with a receipt they would not except it back. Horrible business run as far as you can from doing business with them.