They never responded to my request for service they never replied to my voice mail or anything

This place lacks so much professionalism. First, they have a person answering the phone who sounds like she's either asking someone for the answers or is reading off a script. Secondly, I tried to fill out the paperwork online and their website was glitchy and it kept saying I was missing a field, but I wasn't. Third of all, when I called to notify them of this and to ask if there were alternatives, and when we would be able to do a meet and greet, the girl on the phone was clueless, she just kept saying I will notify my manager and she will be in touch. I just didn't have a good feeling about this place and as much as I didn't want to, I ended up taking my baby to petsmart hotel since I was able to consistently get a response and check up on my furbaby when I was out of town. read more

Best Pet Hotel. Kind staff, exceptional facility. Don't hesitate, this place has been here for years.

They do a great job with my dogs. The staff is very warm and kind my dogs. One of my dogs is on medication and they are very responsible with administering it daily. read more

Genuinely friendly and caring staff. I take my Dog here regularly for day care and every person is great. My dog is always pulling with excitement whenever he sees the building and knows he's being dropped off so I'd say that's pretty clear! read more

I called to enquire about specifics for boarding conditions for my dog prior to him being shipped overseas and was met with a total lack of professionalism. I was asking questions like size of kennel, number of walks per day, if there is staff onsite after-hours in case of emergency, whether I can visit my dog during the day and spend time with him since I am at local hotel. The office person kept referring to the pet shipper and refused to answer basic questions.Only meant to better understand how my dog would be treated. After the fourth question, she hung up on me. Would not take my return call since they can see my number. I am recommending to all those on the west coast that are investigating boarding here. My dog is a family member and this is only the first social media posting I am making in the hopes of saving other pet owners the stress of an incompetent facility. Reply to Office Manager Tim: I disagree with your response. I was not rude or aggressive. Too old for that. I was only requesting information prior to making a reservation as any responsible pet owner should. The pet shipper has nothing to do with your facility. Your receptionist was the one being rude and condescending. I think your receptionist is trying to cover herself and make it sound more theatrical than it was. I have investigated numerous facilities nearby and found them to be warm and inviting toward reasonable questions. If you want to know how people will treat your animals, have a short conversation with the staff. read more

DO NOT TAKE YOUR PET HERE. When I dropped off my cat I asked to see where he would be kept and was told they don't allow anyone back there. Why not? What are you hiding? Why not be transparent? When I came back to pick him up, I wasn't even allowed in the lobby. The guy basically shut the door in my face and went and got my cat. Now I'm home, I see my cat has an eye infection and I'll be taking him to the vet tomorrow. NEVER AGAIN. read more

El Segundo Pet Resort - My cat came home with a red inflamed eye. - Pet Groomers Near Me - El Segundo, California

I have been taking my yorkie here for the past several months for doggie day care to help our pandemic puppy to get social. She seems to be doing well and I have to thank Francine for a lot of that. Francine is very caring. My interactions with other staff has been good, friendly and helpful. I have also overnighted my puppy here and she did fine. Overall satisfied with ESPR. read more

El Segundo Pet Resort - My puppy at ESPR. - Pet Groomers Near Me - El Segundo, California

Wow! Wish I could give a 10 star rating, since my two dogs loved their first four nights with a very caring and attentive staff. Initial impression was awesome because I started a boarding request online and saved it before submitting, because I needed to scan and upload their shot records. Within 30 minutes someone called to say they saw my saved request and did I want to book? I responded I still needed to get their medical records loaded and found out they had already called our Vet and had them. Such proactive care was the first indication this place is special. We have never boarded our two dogs in their nine years, except with trusted friends. When I was packing up their food to bring, I commented to my husband that they don't eat much when we are gone, so I was sure I packed enough. Arrival intake was very comforting. We could tell they would pay close attention and were very positive and caring. We received emailed reports daily with photos. They were not 'cut and paste' messages. They were specific to our dogs. When we picked them up, the pups were excited to see us. We had opted for a cute cabin for them along with day care. They were full of energy and happy. To top it off, they had eaten ALL of their food. I would have bet against it. They were tuckered out and have slept a lot Another sign they had fun and felt loved. Cheers to the whole team. We will start some day care so they can continue to build relationships with staff and other day care dogs. And we now know we have a trusted place to board them. read more

Hi! We travel often and we are not always allowed to bring our dog. This time we went to the East coast for 10 days. We were sad/scared to leave our dog by herself for because she wasn't feeling well and was lethargic/not really eating due to her medicine. The staff was great at trying different methods to make her eat and gave her extra attention to keep a close eye on her. They called me when she looked a little out of it and gave me a rundown of what my options would be in case she had to go to the dr. while we were away (thankfully, we did not need to do that). I called every day while we were gone and they were always friendly and seemed genuinely concerned and honest about her well being. Highly recommend! read more

Title: A Five-Star Haven for Pets, Thanks to Extraordinary Manager Kathleen! I recently had the pleasure of entrusting my beloved fur baby, Bandit, to the care of El Segundo Pet Resort, and I must say, my experience was nothing short of exceptional. What truly made this stay stand out was the extraordinary manager, Kathleen, whose dedication and genuine love for animals took the experience to a whole new level. I am truly at a loss for words to express the immense gratitude and admiration I feel for the exceptional team at El Segundo Pet Resort, led by the extraordinary manager, Kathleen. This review goes beyond a simple rating; it's a heartfelt tribute to the guardian angels who not only took exceptional care of my pet but also extended their unwavering support during one of my life's most challenging moments. From the moment I contacted the staff, I could sense a different vibe - a warmth and comfort that immediately put both me and my pet at ease. Kathleen's passion for her job was evident in every interaction. Her attentiveness to both the pets and their anxious owners, and her willingness to go above and beyond was truly remarkable. What impressed me most was Kathleen's personalized approach to each pet under her care. She took the time to understand my pet's temperament, preferences, and any special needs, ensuring a tailored experience that left me feeling confident in my choice. She wasn't just managing pet boarding; she was curating a home away from home for our furry friends. Throughout my pet's stay, Kathleen and her staff consistently answered my calls, texts and all questions and concerns, reassuring me that my pet was in good hands. This level of communication eased my worries and allowed me to enjoy my time away knowing that my pet was safe, happy, and receiving top-notch care. It wasn't just about the standard services provided; Kathleen added those extra touches that made all the difference. She organized playtimes that matched my pet's energy levels, engaged in soothing routines for bedtime, and even accommodated some quirky habits that only a devoted pet owner would notice. It's these little things that truly set El Segundo Pet Resort apart. It's clear that Kathleen's leadership and dedication have a positive ripple effect throughout the entire staff. The team seemed genuinely motivated, radiating enthusiasm and compassion towards the pets. The facility itself was clean, well-maintained, and designed with the pets' comfort in mind full of individuals who have a genuine love for animals, who embody Kathleen's values and go above and beyond the call of duty. Special thanks to Kylie, Francine and Manny, three individuals whose actions redefine the term "extraordinary." During a time when I faced the heart-wrenching reality that I could no longer keep my beloved fur baby, Kathleen stepped in like a true guardian angel. Despite her very demanding busy days, she devoted countless sleepless nights outside of work to help me rehome my pet. Her selflessness, empathy, and willingness to shoulder burdens that were not hers to bear left me astounded. She and her staff held my hand through one of the most difficult decisions I've ever had to make. Their support and guidance provided solace during a period of emotional turmoil. In a world where exceptional customer service is becoming increasingly rare, Kathleen shines as a beacon of what true dedication looks like. Her unwavering commitment to making both pets and their owners feel like valued family members is a rare find. If you're looking for pet boarding that goes above and beyond, El Segundo Pet Resort led by Kathleen is the ultimate choice. They have left an indelible mark on my heart, and I'm sure countless other pet owners feel the same. Bandit went home happy, healthy, and with a newfound friend in Kathleen. Thank you for creating a resort where our pets can thrive! read more

My Husband and I had to take our Rescue pup, Ti Ti, for an emergency overnight stay due to an urgent medical issue. My Husband called another kennel, which was full, but they referred him to the "El Segundo Pet Resort". El Segundo Pet Resort accepted our 1-year old pup on short notice. Ti Ti loved it there! We were so glad they took such good care of her. Especially since she suffers from separation anxiety. Two weeks later, we experienced an unexpected hospital stay, and we immediately made a reservation for Ti Ti. When my Husband arrived, her tail began to wag uncontrollably!!! She was so excited to return to the El Segundo Pet Resort. The staff loves Ti Ti, and she reciprocates the love! The Staff said she is very sociable and has daily "Zoomies". The El Segundo Pet Resort takes time to require a medical history including proof of up to date shots, allergies, and any current medications. The El Segundo Pet Resort takes wonderful care of the dogs who stay there. They give updates on the pets in their care, including, behavior, eating habits, social activity, and how they interact with people. The staff are kind, and care for the pets as if they are their own. El Segundo Pet Resort understands nervous pet owners calling checking on their pets, (like us). The El Segundo Pet Resort is clean, well staffed, and runs efficiently. The staff are compassionate, and the prices are reasonable. We will continue to take our Ti Ti to The El Segundo Pet Resort, and we strongly recommend them to other Dog (and Cat) Owners read more

Just wanted to say thank you to El Segundo Pet Resort for taking care of my furry loved ones while I was away on a family vacation. This is the only place that I trust to take care of my pets while I am away. I highly recommend it to all my friends and family. read more

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Just FYI. Right now they DO NOT have a professional groomer on staff. But are charging the same price as they usually do. Woman was not very friendly who answered the phone. I rescued a cat and she badly needs to be groomed (poor baby her fur is matted) and have an appt to get her vaccinated before the grooming appt. they still wouldn't keep my booked appointment. I would rather go somewhere else any way since the professional is not working and they said in their own words "the grooming wouldn't look good any way"... Oh well read more

I am sorry to say the last two times my pets stayed here have been very disappointing. The care they received was sub par and yet paid a lot to have them in the surfer room. Think I will put them in the open kennel downstairs next time. One of my dogs looks thin from not eating. Yet I was told when I called my dogs were eating and doing fine. If downstairs does not work, I will need to find a new place. Very poor service last two times. read more

TAKE YOUR MONEY ELSEWHERE!!! Hi, this review is for Sara and Tim, the "manager". I'm Judd and i help care and pay for Ms Michele's dog, Bella. Tim, you seem nice enough during my first hand experience picking up our dog, but your response to Ms Michele's review was simply inaccurate, untrue, and uncalled for. Let's start by stating what names we use on the internet are irrelavant. Michele. Kristen. Kevin. Paul. Whatever. Doesn't matter and makes zero difference in this review or Michele's review. So now that we got that out of the way....Sure, Sara the employee was on the receiving end of a negative response only AFTER she was being extremely rude and disrespectful to us, loyal customers of many years. Sara RUDELY declined our dog to be boarded at your facility for what seemed to be no reason at all other than her own petty attitude, and not wanting to give a dog her "go home Bath" the day she was going home and deciding to just repeatedly state that she had gotten the bath the day before, which we can all agree is not the day she was going home. A simple solution would have been to say "sorry guys, we will give Bella another bath today. Apologies for the miscommunication." Rather, Sara the employee started by being confrontational, threatening to hold our dog, call the police and was utterly and unexplainably aggressive and out of line. Timeline matters my friend, and standing up for your disrespectful employee Sara after she treats and talks to loyal customers the way she did is nothing short of dispicable. We were left with no choice and totally justified in our reaction to such treatment. I was actually on the phone for the call and at the facility to pick Bella up, and so i heard FIRST HAND every word, not watching some non-audio security feed, second hand, Tim. So I know first hand how useless and offensive Sara's bad attitude and words actually were. The problem was not that she respectfully declined to board our amazing dog, but quite the contrary....it is that she DISRESPECTFULLY declined us. And so she got what she asked for which is a mouthful from a completely appaulled and offended customer. We pay you good money. We keep you going. We, the customers, help keep you in business and employed. To hear an employee of your establishment talk to someone that has been loyally using your services for years was totally shocking to me. And to now find you, the so-called manager, on the internet trying to defend Sara, your disrespectful employee, like she was in the right is honestly even worse. We will not only never use your establishment again but we will be telling our friends and fellow dog owners ACTIVELY to not use you. It will be my pleasure to make sure I tell someone every single day "DO NOT use El Segundo Pet Resort and to take your beloved pets and money elsewhere." They may treat the animals with respect and dignity (hopefully), but what good is that if we the pet owners are not treated the same?! NOTE: The owner of this place is NEVER available and so it seems his employees are left with no supervision, guidance, or sense of responsibility to do good by the customer. Hence these ridiculous Yelp responses from Tim, the MANAGER??? Hahaha. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE. Good day Tim. Good day Sara. Good luck finding new jobs. God bless. read more

This review is for Sara as much as the overall Pet Resort. Sara is exactly what you hope for when you unfortunately cannot have your pets with you. I have an elderly English bulldog that can be a handful when he decides to be. The first time staying here Sara was supportive, attentive, and aware of the special needs. She went above and beyond to make sure he had the best possible facilities and care. I thank Sara and El Segundo Pet Resort for all they did to make his stay comfortable. The staff is worth the price! read more

I've been here twice with my Dane and always a great experience. They handle my extremely large dog very well, and he comes out happy and clean after his bath. They're efficient and friendly! read more

I brought my cat here for grooming and the staff was super friendly. I am going to bring him hear for boarding as well. the place is clean and seems very organized. After my grooming my looked so nice and smelled great. They trimmed his nails as well and did a great job. He loved it and looks great read more

My two dogs are home bodies and HATE being taken to daycare or boarding. They tolerate the El Segundo Pet Resort because their favorite vet tech from Animal Medical Group in Manhattan Beach, Kelli, is there. They were the least stressed I've seen them the last time I picked them up. read more

It was my first time to take my dog, so I really searched all over the south Bay Area. I found the one in my town, it was very friendly and at home facility which I was looking for my dog. I used day care service this time but I might use overnight boarding too. read more

Just wanted to to update to say that we boarded our cat here two times, for several days each time, recently. We used to board him at his vet's office, but after the vet retired, we hadn't been able to find anywhere new to board him that didn't make him very anxious and upset. I also hated leaving him in a little metal cage at some other places. The boarding space here for cats is very nice, clean, spacious, and not near dogs (a problem we had at other boarding facilities). The staff is friendly and even let me accompany Baxter to see where he'd be staying. The best part is that Baxter came home both times in a good mood and stress-free. I highly recommend AMG for both grooming and boarding. read more

I needed to find a new and regular groomer for my cat that's closer to my place and based on the reviews, decided to give AMG a try. Well the first appointment I made, the groomer canceled and I wasn't notified until I was already on my way in with the cat. I went ahead and rescheduled for the following weekend only to have the groomer cancel yet again about 45 mins before the appointment. I guess they don't want my business.... read more

This was our first time trying AMG so I emailed them through their website with some initial questions and for a quote. Stephanie was quick to respond and was very helpful with setting the appointment. She allowed us to tour the facilities with our dogs beforehand as well to make sure it was a good fit. Our dogs stayed in the Safari cottage with their own little bed and TV, it was really cute. It costs a bit more for the added privacy of a cottage but my dog freaked out the last time we took him to a kennel-like place. His behavior upon our return was much more normal and he seemed pretty relaxed, so it was worth the extra $$ in my opinion. We(my dogs) will be back next time I'm due for a vacay. read more

My 6-month-old Pembroke Corgi, Ingrid, stayed for almost a week recently--her first time away from home. I knew of El Segundo because they I used to get food for my older Collie a while ago, with the occasional bath. She never stayed there but loved Kelli, the tech from her vet in Manhattan Beach. When I called (after 5 years!) to make arrangements for Ingrid and gave my name Kelli remembered my Collie, Buttons. Ingrid stayed in the "Surfer Room" and had a great time. It was a wonderful experience for her. Thanks again so much! read more

We bring our dog here on a regular basis for day care , grooming, and have boarded her several times. The staff is super friendly, our pup is always so excited coming here, we wouldn't take her anywhere else. read more

WOW!! DO NOT GO HERE. If you like for you and your pets to be treated well, this is not the spot. Our pet was hurt and stressed when we picked him up and SARAH at the front desk could not have been more rude and uncaring. She even hung up on us when we called to speak to a manager. Which by the way, doesn't act like one either and won't help you with any sort of problem, and they tell you that the owner of this place is unreachable. How is the owner not ever available with a private business? Obviously no integrity. Sarah will also tell you that Timothy the manager is not there, when he is, just to keep you from actually speaking to a "manager" which is so unprofessional and suspicious. So you really have no where to go if there's a loss, problem, or injury for your pet. Best to go somewhere else with your furry friend, especially if you want to feel safe about where you leave them!! There's no security here with the competence of a decent staff and no way to contact the company owner. BTW, they told me that they've called the cops on people in the past. What kind of place is this? Yiiiikes. Again, go else where. read more

I had to board my cat while we were getting the roof replaced. I had to cancel several times secondary to the roofers schedule and AMG was fine with that and never charged me a cancelation fee. No cat likes to leave home, but she was safe and taken care of. The staff even mentioned I was free to call anytime to check in on her. read more

We have been boarding our dogs at El Segundo Pet Resort for many years. The dogs are always happy to arrive and love all the staff. We also use them for daycare services as well. We know that our dogs get tender, loving care at the Pet Resort and highly recommend their services. read more

AMG Pet Resort took my two cats on very short notice and were unbelievably helpful. I was in a pinch and they took excellent care of my two sweet idiot cats for the day. They answer emails promptly, both times I was there I saw an employee happily walking dogs. The facility looked clean. Over all a happy camper. 10/10 will go back! Thank you to everybody who helped me out. read more

We brought our dog in for his first haircut and Danny (the groomer) did a fantastic job. The kind staff gave me an impromptu tour of the facility. I was impressed by the cleanliness of the facility (no pee smell!) and how caring the staff was towards the animals. All of the dogs seemed very happy there. read more

We wanted to enjoy being local tourist and these guys saved the day! Doggie daycare is so nice to have. They did a great job and were very caring. We will be using again. read more

We love taking our cats here for grooming! They are so helpful and accommodating with appointments and do an excellent job consistently. Great service all around! read more

I've boarded my dog, and cat(s) and also utilized cat grooming services. Very satisfied with all services. Friendly, efficient scheduling. Great front desk service too. read more

I used this place for years and years, for boarding and grooming. It was the best around, by far. Clean, a human on premises 24 hrs., indoor gymnasium, air conditioned and an excellent staff. Danny the groomer is the best by far, of anyone I have had groom our pets.. We moved away, and so far have not found anyone or place that compares. An extra bonus is that parking is easy. read more

This is the best facility for boarding a pet, and having your pet groomed. The groomer, Danny, is the best in the south bay area. He left for a brief period of time, but returned about one month ago. My dog loves him, and always come back to me looking beautiful and happy. PARKING FOR THIS FACILITY IS A BREEZE. For boarding, no place is better and I can go away knowing that my dog is well cared for, looked after, safe, and pampered in quite luxurious surroundings. If you have to board your pet , (I think they may have a day care center now as well) or need a reliable, no stress appointment making, available, top notch groomer, look no further than here. You will not be dissapointed. read more

Highly recommended! Excellent doctors, great hours, great location, super helpful/responsive and I am so grateful to them!!