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    K9 Resorts

    5.0 (2 reviews)
    Open 9:00 am - 5:30 pm
    Updated 2 months ago

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    Response time

    1 day

    Response rate

    30%

    Services - K9 Resorts

    Pet boarding

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    1 month ago

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    5 months ago

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    Ask the Community - K9 Resorts

    South Park Doggie - Waterland LAX - Mika splashing on a hot day!

    South Park Doggie - Waterland LAX

    (735 reviews)

    Took advantage of their Spring Break special, which included a bath, to board my pup for a week…read more(Sat-Sat). It had been almost a year since we last boarded but Ethan helped us get acclimated to the new policies and was super accommodating, even working with me on pick-up when my return flight was delayed. A true life-saver. All the staff are always kind and helpful and they really love on the animals, which I appreciate. They also regularly update with photos and emails to keep you in the loop which is very reassuring. Loki loves it there and is always wiped out when she returns. (She's been napping all day. Very clearly a happy girl ).

    A little long but it's been nothing less than eventful with this place. I had hight hopes for this…read moreplace as the hours are so convenient for our family's busy schedules. Unfortunately, this place was a HUGE disappointment and had a huge negative impact on our pup. Long story short -- Everything here is a sales grab. The few girls care for the animals but the "managers" and men there are just there for the commission of your packages. I had a whole conversation about their unethical sales pitching with the employee while picking up my dog lol. It's "how they keep the place open" - the employee's words, not mine. Astounding. Said employee also asked what I did for a living because I questioned their sales pitch tactics -- I'm in sales. Also, If you need their VIP services for your unspayed or neutered pup, please spend your money elsewhere!! Before committing to a membership, we did a trial day and spent hundreds on drop in days, grooming, and overnight boarding to see if it was a good fit for our high energy pup. Our dog is not neutered and we don't plan on getting him neutered so we chose their VIP rooms. His breed is also extremely high energy and they promised they could accommodate. I also inquired about training multiple times and they kept saying the trainer would contact me. Everything went great after those few visits, they seemed caring and said he was a great fit for a membership so we end up signing up. Then everything went downhill. Upon the first day of the membership, our dog all of a sudden had behavior issues and needed to be picked up. In the middle of my work day I call the shift manager, and he states that if we want our dog to stay, he needs training ... (from their same trainer that I've inquired 3x about before committing to a membership, still haven't heard back). I asked why this wasn't communicated ever before committing to a membership and they didn't have an answer. I informed them that I would've paid for training before committing to a membership if they would've let me know that there were any issues. Our dog went a couple of more times until they could finally get me in touch with the trainer, 6 visits later. Actually I had lost complete trust at this facility. To add insult to injury, I was able to speak to one of their actual workers that is with the dogs and she let me know that our dog is only let out for about 10 minutes at a time, maybe 3 to 4 times a day during a 12 hour stay. This is their VIP option. So not only is he left in a room for about 12 hours a day, with dogs barking all around him, he's not being stimulated nor played with just being let out to go to the bathroom. Contradicting everything they say that they offer. Their "trainer" is also a joke. He is supposed to be from the Marines and well-versed in the breed of dog that we have. Upon washing him for 5 minutes, as I was told, he said that our dog needed to be neutered before he could be trained because of his energy. Our dog is a Malinois and is not supposed to be neutered before 2 years of age. We've since went elsewhere to get our dog trained from someone who is actually educated on his breed and he's worked on all of his anxiety and reactivity issues that our pup got because of this place.

    Down Dog Lodge

    Down Dog Lodge

    (47 reviews)

    Unclear what theyre looking for in a dog's temperament. Gave our dog 7 minutes, said he couldn't…read moretake queues from other dogs. Probably should've been concerned about the other dog growling. Apparently growling = okay. Being excited meeting new dogs in a new place = unfit temperament for this business.

    I brought my 1yr-old puppy in for a temperament test, and within 5 minutes the supervisor came out…read moreand said she had "too much energy," was getting in other dogs' faces, and didn't respect boundaries. Let's be real, she's a young dog in a brand new environment surrounded by unfamiliar dogs. Of course she's going to be excited. That's exactly why people come in for these evaluations in the first place. If your facility isn't equipped to handle high energy or young dogs, that should be clearly stated upfront on your website. Instead, I paid $40 for what felt like a pre judged, rushed dismissal with zero effort to actually assess or work with her to get comfortable. What was more disappointing was the lack of care or professionalism. No one asked about her behavior history - other than does she not play well with dogs, supervisor didn't use her name, and she was immediately taken to the back with a slip lead and returned minutes later with a blanket judgment. There was no constructive feedback, no suggestions for training, and no guidance on how we could improve and come back. For context, she regularly goes to dog parks and plays off leash without any issues. Overall, the experience felt unwelcoming and transactional rather than thoughtful or supportive. Just a heads up for other dog owners, you may not get a fair evaluation or any refund if your dog doesn't fit their expectations. Which should be free, then if they pass you pay.

    K9 Resorts - petboarding - Updated June 2026

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