Greatest customer service experience that I've had in a long time. Will be doing business with them…read moregroom this point forward, and once the timing is right, I will bundle everything possible with their team. Thank you again.

For years I worked with Tiffany at this agency insuring many, many vehicles,…read moreThe problems I encountered are EPIC and they find excuses to attempt to place blame on myself. The bottom line is an Agent has a responsibility to contact their clients when there is an issue, they failed to do so entirely, their failure to do so exposed me to personal loss of unknown amounts should I have had an issue if a situation arose. I insured a Lamborghini with this agency through Grundy that cost over 4K a year, the agent knew that I intended not to renew that policy through email communications BEFORE that policy expired as the car is not used often enough. Tiffany FAILED to notify Grundy of the cancelation, Grundy then continued coverage for another month at a cost of $350.00 that I now owe and will not pay as the issue was her responsibility to notify them. I had three additional vehicles insured through Farmers that cancelled for non payment as I did not receive the payment information, again, I WAS NOT even contacted before that happened and as a result drove three vehicles valued at close to 100K each with NO INSURANCE for several weeks, this not only exposed me to a loss of that vehicle if in an accident occurred or if the vehicle was stolen but more importantly exposed me to personal liability should an accident of happened. Her excuse was this - copy and pasted - I can't monitor every policy in this agency, I'm sorry that just isn't possible. WOW - is that not your job? Pass on this agency people, go direct with insurance companies and bypass these agencies and middle men just making commissions on your policies and providing sub par performance in the end. I will NEVER forgive this agency for exposing me to a personal liability simply because she stated --- I can't monitor every policy in this agency, I'm sorry that just isn't possible. They have LOST all my future business

We've been with AMS Insurance for many years, but unfortunately, the customer service has…read morenoticeably declined over time. It's disappointing to see the difference compared to how things used to be. Another concern is that AMS doesn't check or offer quotes from all available insurance providers, which limits your ability to find the most cost-effective coverage. You're not necessarily getting the best value. I recommend checking other companies first--such as Navy Federal, GEICO, USAA (if you're military), and others that AMS may not work with. Be sure to ask which providers they represent and which they don't, so you can make a more informed decision. Personally, I recently switched and ended up saving more than half on my monthly premiums--while also getting better coverage than I had through AMS. Another downside is the process for making policy or account changes. While claims can typically be handled directly with the insurer, all other changes must go through AMS. This adds unnecessary hassle, especially since their current customer service is slower and less responsive. You can't make quick updates yourself, which can be frustrating. Before COVID, I would have recommended AMS without hesitation. But since much of their team now seems to work remotely, the service just isn't what it used to be--and that's unfortunate. I'm grateful to have found a new insurance provider that offers better rates and allows me to manage my policy directly and conveniently.

Met with Chad , he was honest and straightforward, appreciated the information he gave meread more

Thank you so much J for all your help! Great communication throughout the entire process, and you…read moregot my SR-22 situated quickly and smoothly. I really appreciate your professionalism and support.

Zero issues with this company, everyone I've spoken to on the phone has been more than kind and…read morehelpful. Called to renew (and bundle) my home and auto and they helped me get a decent quote. Made the whole process really easy honestly. Communication by text is a really nice option too, so that's a bonus.

Colleen is a very professional and experienced agent…read more I needed a insurance for my business and nobody wanted to cover me, I contacted almost all insurance agents in Las Vegas and nothing. She did everything she could to help and find an insurance for my business. I totally will recommend her and her agency. Thank you Colleen you are the best.

The staff is beyond amazing, kind and helpful! They provide great service and really go above and…read morebeyond for you! I'd highly recommend! You can't go wrong with any agent thank you Jacob, Colleen and Kevin! You guys rock!

This Farmers branch has been outstanding. My insurance needs are complicated (across state lines)…read moreand constantly changing. April has been outstanding - always responsive, courteous and super helpful. I went through two different agencies in town (another Farmers agency, then State Farm, and now back to this Farmers) and the customer service is next level here.

I was shopping around for insurance quotes and I decided to call this place based on their yelp…read morereviews and I'm so glad I did! I spoke with Michele and not only was she professional and nice but she did an amazing job of explaining the coverage and details to me. Deciding on an insurance plan can be a daunting task but thanks to Michele I feel so much more confident with the whole process. Thank you so much!

Mabel U Ext 115 did an amazing job helping with our Dmv request. She was very helpful, friendly and…read morepersistent in getting the job done for us. I worked in management for many years and I would hire her in a minute. Thank you superior Insurance for your help through her!!!

Do not recommend this insurance. We called to upgrade our insurance and they said progressive was…read moregiving us a $150 fee to upgrade but when we got the bill from progressive there was no fee. We called them back and spoke to Alex who said it was actually a broker fee. We told him we did not appreciate being lied to and he stated there is nothing we can do as he is the manager. We put a complaint with progressive and leaving this review. Guess that's all we can do. We would not mind paying a broker fee but be honest about it. Insurance rates are through the roof and then getting taken advantage of is not the best feeling.

Kendra did amazing job for us. She text about a month ago to see if I was interested in a quote for…read moreour car and home insurance. I got the quote but didn't do much it. What I liked about her was she continued to reach out but wasn't pushing just asking if there anything else she could do. Finally I sent our existing policy for our car and home to make sure it was apples to apples. It was a no brainer she answered all of my questions and concerns. she knows her stuff. I highly recommend this State Farm agency.

Brandon and his team know insurance inside out and knows where to save every penny and what is…read moreneeded for a small business Has helped our business and is always available to help. Makes big company feel like family business.

Matt Gregory at executive insurance is probably one of the better insurance agents I have had ever…read moresince moving from state farm. Matt was always there to answer any questions and help me find new prices for my cars and renters insurance. He is always professional and gives his customers the most respect. From this point out i will go through executive insurance for all my needs.

I give my highest recommendation to Matt Gregory at Executive Insurance. He found great products…read moreat terrific prices for me, beating the competition by $100's. He is professional, warm, and provides excellent follow-through and communication. We can all agree that buying insurance not exactly in the top 10 for fun, but Matt makes it painless. He goes the extra mile to make sure you get the right product at the best price. If you are looking for an agent who is honest, friendly, and provides great service, you have found your man.