We've been with AMS Insurance for many years, but unfortunately, the customer service has noticeably declined over time. It's disappointing to see the difference compared to how things used to be. Another concern is that AMS doesn't check or offer quotes from all available insurance providers, which limits your ability to find the most cost-effective coverage. You're not necessarily getting the best value. I recommend checking other companies first--such as Navy Federal, GEICO, USAA (if you're military), and others that AMS may not work with. Be sure to ask which providers they represent and which they don't, so you can make a more informed decision. Personally, I recently switched and ended up saving more than half on my monthly premiums--while also getting better coverage than I had through AMS. Another downside is the process for making policy or account changes. While claims can typically be handled directly with the insurer, all other changes must go through AMS. This adds unnecessary hassle, especially since their current customer service is slower and less responsive. You can't make quick updates yourself, which can be frustrating. Before COVID, I would have recommended AMS without hesitation. But since much of their team now seems to work remotely, the service just isn't what it used to be--and that's unfortunate. I'm grateful to have found a new insurance provider that offers better rates and allows me to manage my policy directly and conveniently. read more

Met with Chad , he was honest and straightforward, appreciated the information he gave me

This agency does an outstanding job! Ed and team take their time to explain, in Laymans terms, coverages and possible liability exposures. The time and effort are more important now than ever! Thank you all for being such trusted advisor's with my insurance portfolio!! read more

I have been with them for somewhere around 12 years and have left 5 star reviews in the past. But things change. They seemed to become more and more dishonest, although at first I had no real proof. They gave bad advice ("do not file a claim, it will make your premium go up"). They are all smile and polite, but when I went to a random insurance company I got a quote which is almost HALF PRICE compared to what I am paying today for the same type of insurance. So now there is no reason whatsoever to stay with them. If you are also a good customer with zero at-fault accidents ever and with a good credit score, go somewhere else! read more

I have been working with Damon at AMS for 3 years and it has been fantastic! Not only is he very responsive when I need to adjust my car insurance, but he is also proactive. Once my premiums went up by $20 a month, and he called me to suggest we shop around. I ended up getting an even cheaper premium. He was even able to get my home and cars insured in a different state when I moved! I typically go 4 months without talking to him, but when I email or call he gets back to me right away! read more

If you want to go see an agent in person that can check a bunch of different carriers, this is the place. John, thanks for helping us review premiums today. read more

Im The owner at Precision Window Tint here in Las Vegas and Henderson Nevada. Daniel and Maddy have been absolutely amazing to work with for insurance! They have done all of my Business insurance, Auto insurance and my home owners insurance. We highly recommend. read more

AMS Insurance - Home & Rental Insurance Near Me - Las Vegas, Nevada

I'm not very happy. I received no renewal information about my Auto Insurance. I asked via e-Mail where and how much I had to pay. Result: NO ANSWER. After that I had to pay $300 more. Answer from a Supervisor: NO REFUND. Sorry but this is a bad customer service! I don't like it anymore. read more

First time getting independent renters insurance and I was lucky enough to find Chad Sorenson to help me. Originally, I called my insurance company to go through them and the lady on the phone asked me a million questions, some, I didn't have answers to. I ended up telling her I'd call her back. Thankfully, that's when I met Chad. I appreciate that he was straight up with me from the beginning and made it completely effortless on my part. Quick email and phone call responses and answered any questions I had. He is someone I'd recommend to any of my friends and family because I know he'd make the process simple and take care of them. read more

I've been an AMS Insurance client for nearly 15 years and was just reminded why. Nicole informed me that my current carrier's rates were going up significantly so she shopped my premiums against different companies and could save me over $1,000 annually. We made the change and I'm incredibly appreciative of her efforts to look after my bottom line. It isn't often that a company will proactively help clients like this. Daniel Hayden, Nicole Stockfish and Cyndi Keller have been fantastic over the years and will continue to earn my business. read more

Found great rates with a good company save me a lot of money car and home insurance -

I am insured by this company , and every time I have ever called my agent, not once has she ever picked up her office phone or cell phone. I have called numerous times. It is very frustrating having to pay multiple hundred dollars a month to get shitty fucking service all the time! read more

I was in need of advice regarding car insurance quotes and I was referred to speak with Edward from AMS Insurance by someone I know who was very happy with the service he provided. When I called Edward, he took his time to explain and find a balance between costs and coverage specific to my auto insurance needs. I would not hesitate reaching out to him again in the future. Great customer service. Thanks, Edward! read more

There aren't enough stars to give our agent Chad Sorenson and his assistant Shelby DeLong. With 2 children whose middle names are "crash", they've been able to keep our rates reasonable. Willing to go beyond what's expected of them with courtesy and professionalism. I'm very impressed also with how quickly they respond to an email or phone call for insurance issues that arise. In addition, he's just an all around good person who takes the time to get to know his clients. read more

I have been with AMS for nearly 4 years. I switched my homeowners and umbrella policy, a rental home, personal vehicles and the business motor pool. My first year netted tremendous savings and across the board top coverage like I had before . . . with no corners cut. My carriers are all top names in insurance and the AMS SERVICE is exceptional. Response time with Juli or Cameron is immediate when I have a question. I am particularly impressed because I do not have a staff of helpers to sit on the phone and wait for answers to questions. I need help the minute the incomings hit me ! Thank you AMS for being a model of competence in your industry. read more

Rude and unprofessional staff . Got hung up on the receptionist is a miserable person

Great Insurance company! We've been working with Edward S. for years. We have home and auto insurance and Edward always helped us to find the best deal. Edward is approachable and he returns any our inquiries (phone, email) promptly. He went above and beyond by doing extra research just recently. Edward has proved that he has a great understanding of our needs and he provides excellent service. We would highly recommend Edward to our family, closest friends etc. Thank you read more

Chad Sorenson provided excellent service for my insurance needs. I had questions regarding my policy. Chad helped me resolve all my questions and greatly facilitated the process of switching to a policy that is more appropriate for my needs. Chad is very knowledgeable and I obtained very quick and immediate responses to my questions. I'm very grateful for Chad's help. I highly recommend Chad and AMS Insurance. Chad is absolutely terrific! Thank you so much! read more

Love working with Daniel Hayden. He's always available to answer my questions and make sure I'm getting the best coverage for the best price and value. I've been using him several years now and have referred several friends who are all happy also. read more

Daniel is always there to help! It is so hard to manage my different policies and he takes care of them all! Wouldn't use anyone else!

I called AMS looking for health insurance. The staff was very friendly, very helpful. They informed me of some changes in the health insurance industry recently and as a result would not be able to assist me. But even though they knew that I would not become a customer, they still took the time to speak with me and give me advice. Definitely a well run, professional operation. Kudos to you AMS Insurance. PS. I also really liked how they were an endorsed local provider with Dave Ramsey. Cool stuff ! read more

Chad Sorenson was very quick to offer me new insurance quotes. I appreciated his quick service very much! Thank you!

Cameron Steele is amazing. He takes the time to explain things and always goes above and beyond. He handles our business insurance and now my personal insurance. I highly recommend him and the whole team. Not only is the customer service great but so are the rates. read more

Ken Rezendes is fantastic. I am extremely comfortable in trusting him with my family's insurance needs. He is honest, reliable and knowledgeable. My phone calls are always returned promptly and all of our questions are answered clearly and completely. I love that my family is not just a policy to him... he takes the time to sincerely get to know his customers and cares about us. He ensures that the service he provides is that same service he would expect for his own family. I cannot recommend Ken enough if you are looking for an Insurance Professional. read more

Damon Newman does sure save me, my family, my friends and tenants some money on any of our insurance policy (car, home, rental & health insurance). I recommend all my friends, family & tenants to go through Damon because he is honest, reliable, quick at providing us with what we need at a very reasonable price! read more

Last year I paid American Family about $7,000 to insure 3 cars, my house, my boat and to pay for an umbrella policy. This year Cameron Steele got me better insurance for about $4,000, including Uninsured/Undersinsured coverage on the one million umbrella policy. Because he is not tied to any one insurance company he can shop for the best rates. I e-mailed him before my visit and then spent an hour and half with him on the six policies, going over all the options on each one. He was well-prepared for our meeting and I had his undivided attention during our meeting. A good guy to do business with. read more

Damon did a great job for us. He works hard to get your needs met and your questions . Give Damon a chance to get you a better insurance quote . read more

Daniel gave me unbelievable service! I had been with Geico for 7 years and due to a few flaws and increasing rates I left them. I used Farmers and AAA. I was ready to go with USAA when I was recommended to Daniel. From the moment I spoke to Daniel to getting insurance this was a seamless transaction and am so happy with the results!!! read more

the insurance agent we have is Daniel Hayden. he failed miserably to do his job. he canceled our home owners insurance with one company without any consent from us. because of this our insurance was raised by $100 per month. he would not answer any of our calls. our house insurance ended up being dropped with no notification from him at all and when we finally got in touch with him after a month of problems he tried blaming us stating he sent emails which was completely false read more

Honest, helpful, competitive prices. I am a demanding customer, so take my word for it, these people are the best!

I had my rate lowered to near half of what I would have been paying with my previous policy and the process was so simple and quick. Daniel was wonderful walking me through all the steps and not pushing anything more than what I had asked for... I would reccommend these guys to everyone. read more

My agent Chad Sorenson made moving to Nevada and switching auto insurance a breeze. I called him 15 minutes before their office closed. He could have asked me to call back the next day, but he didn't, because he actually cares. He got my information and with a DUI on my record, I was scared of what Nevada would charge me. He was honest about Nevada's strict, unforgiving determination of rates, which I appreciated. After reaching out to numerous agencies he came back with a rate lower than my California insurance! Chad is amazing and he honestly cares about getting you what you want for the lowest cost. I already referred 2 of my friends. Don't go to the big companies like GEICO, Progressive, etc. Go to AMS first. They'll shop around and get you what you want free of charge and have you insured in minutes. Thank you AMS!!! read more

We've been using Chad Sorenson with AMS for about 2-3 years. Service is excellent, always get a near immediate response and rates are better than anywhere else. I've been with big name insurance companies before, but AMS far exceeds the service I've gotten anywhere else. I often refer friends and clients to them. read more

Our family has been using AMS for a few months now. We are extremely satisfied and happy with the service Damon Newman has provided. He is prompt and very helpful in answering all of the questions we had. My family could not be happier with AMS thus far. I would most definitely refer all of my friends to Damon Newman. I had MetLife previously, and we were able to save hundred just switching to AMS (and with the help from Damon of course). Overall, super satisfied!!! read more

We have been with Ams insurance for many years.. Our agent Wilson Ong has always been there for us with our insurance needs. He helped us get good rates on auto with our teenage son and also our home. Always keeping us informed and there whenever we need help or have questions.. read more

Currently have insurance through AMS, but we wanted additional quotes for homeowner's insurance and Chad Sorenson did an exceptional job, fast service and excellent quotes. All and all, excellent insurance agency. Thank you! read more

AMS and Brett have provided excellent service and have provided a wonderful experience. Their ability to find the best policy along with savings on the premiums make this wonderful agency to do business with. read more

I always know they've shopped around and I'm getting the best rate, but in a painless way, since they take care of all the nitty gritty and come to me having done their homework. Also, quick to get back. Always feel like I'm important. read more

Daniel Hayden reviewed my auto and renter's policies and found some room for improvement ... I hired Daniel / AMS and now have more useful coverage while spending approximately $1,000 less per year. He has been both responsive and professional. I would recommend AMS and Daniel Hayden to anyone seeking comprehensive coverage and friendly service. read more

Everyone hates dealing with insurance but I have never had any problems AMS! They have the best customer service and it was so easy switching everything over because they did all the work, which was a huge time saver for me. I've been with them for over a year now and I have no regrets! It's been a great experience! read more