There's several Michoacána style ice cream stores in El Paso. Not all are affiliated with each…read moreother but they look similar. This one is a small shopping center. The store looks tired and needs TLC. There's old tape on the glass door, the chairs are flimsy and the tables are wobbly. The service is fine. The kitchen area looks clean and neat and the food we've bought has been pretty good. This location has paletas, which are homemade Mexican style popsicles. You can order them with different styles with chamoy and gummy worms or have it dipped in chocolate. There's also agua frescas and different Mexican style snacks called antojitos. The one feature this location has that others do not is the drive thru.

Asked for two medium size of the BOO scream and one medium pumpkin latte ice cream, and small Oreo…read morecookie. When I went to the register I was given two small BOO scream, one small Oreo and a medium pumpkin, I mentioned it to the lady and told her it was fine to leave it as is, I'd just keep the sizes she had given me, she still overcharged me, soooo did she think I was fine with her overcharging me??? My husband and I didn't notice until we got home. First time and last time I've been to this location. The young Lady seemed bothered when I mentioned the error.

I placed a delivery order through the cold stone app. Well I received my order opened. I called…read morethem to let them know how I received my order and was told they couldn't do anything. It was not their problem and to call who I ordered from. Well I ordered from them and even the app says to contact the restaurant with any issues. I put a screenshot of that also. I had to throw the entire order away because I didn't feel comfortable having my family eat the order. The pictures show where the bag was tampered with and they had ate a cookie. Will not be ordering from the Eastlake Cold Stone because it's lack of safety with the way they handle their food.

This place is the besssssstest ever and the girls who work here are super sweet and always get my…read moreorder correct. It's super clean inside and the shaved ice flavors are sooo delicious!!! I highly recommend coming here. Enjoy my pics :)

Love this location and so does our pup The staff is always…read morefriendly and kind. Orders are always made fast and exactly how we ordered. Facility is very clean and offers both in and outdoor seating.

We love coming to Craze! The yogurts, lemonades and smoothies are always so delicious! Alek always…read moresuch a wonderful job of helping us out! He's always friendly & helpful. The place is always decorated so cute and there are always plenty of games to play. The owner even ordered special Haribo gummy bears for me!! Love this place & would highly recommend it!

Holy smokes you guys! This was the most delicious lemonade EVER! Refreshing and cool, and the…read morecucumbers were cold and crisp! The tajin rim was perfection! Totally worth the $5 for a large. Plus, they accept Cashapp! I ended up buying another one later in the day! My hubs tried the Mango! I wanted to stick with this flavor though.

Let me start by saying the service is great. This shop just opened and the people working in front…read moreare very sweet. The shop inside is small and unfinished looking. Some decor or color seems missing, but the cookie display is pretty cool. Unfortunately we didn't try the shakes or drinks there, because I definitely would not recommend their cookies. Our family very rarely splurges and treat like this and when we do it's to support businesses or just to see what's new in the area. When the competitor for this place with the pink box came we visited and ordered half a dozen cookies and were pleasantly surprised. Twisted Sugar is closer than that other store so we decided it would be fun to try their cookies. The cookies were served cold. Like refrigerator cold. I'm not sure when they bake them or even if they do because the texture is close to a stale Play-dough and the flavor was very chemical like. We ordered size flavors and cut them up to try them all as a family, while some are not as bad there are definitely none that seemed good or remotely tasty. Even the chocolate chip cookie (classic) was a let down. The cookies are the same size at the competition but they lack flavor. You will get sugar but that's about it. I have feeling that these were either not baked correctly or their cookies just is not where it's at with this place. The cookies looked pretty...but for roughly $3 a cookie looks just aren't going to cut it. Other people were coming in for drinks so maybe it's worth it to give those a try. I'm a pretty firm believer in fool me once though- so visiting this place again seems unlikely for us.

Dirty sodas is the future. Service was a 10/10 definitely a must try. Will come back.read more

Menchie's is always a great experience. The facility is always clean, the flavors of ice cream are…read moreyummy, and there are tons of options for toppings. But today was the best experience. With the permission of the staff my daughter was allowed to take a few senior portraits at her favorite ice cream place. I can not thank the employees enough. They were so accommodating and overfly helpful. I highly recommend

Be careful when utilizing this location. My husband dropped his phone outside on the patio by the…read morefire pit. We didn't notice till we got home. We logged in to find it was still at menchies. An hour passed, then an hour and a half and it was still at the location. The phone began to move once the store was closed. Leading us to believe it was someone on the staff. After going down to the lower valley, we lost signal on it. This is a lack of ethics, morals, and integrity. Will not be utilizing this location ever again.

More often than not the ice cream selection is not good. Mint chocolate chip seems to always run…read moreout, and the staff then gets rude when asking for other options!

Subject: Compliment for Outstanding Employee - Roxanne at Eastlake Blvd Location…read more Dear Baskin-Robbins Team, My husband and I are regular customers at your Eastlake Blvd. location, and I wanted to take a moment to recognize the exceptional service we consistently receive from Roxanne. Each time we visit, Roxanne warmly welcomes us and provides outstanding customer service. Her professionalism, dedication, and positive attitude truly make a difference and reflect very well on your brand. She is a shining example of what great customer service should look like. I also wanted to share that during a recent visit on Sunday, I encountered an issue with two younger employees. I mentioned I would return during the week to speak with Roxanne because I trust her to handle things professionally and respectfully. Please ensure that Roxanne receives the recognition she deserves. Employees like her are the reason we keep coming back.