I wish I could leave ZERO stars. The staff wouldn't help with anything....almost like we were an inconvenience to them. When we arrived, an associate finished eating something before she came to the counter to greet us and say she would be helping us. No smile, no greeting, nothing. Having never shopped for wedding dresses before, one would expect to be politely guided and assisted in dressing. OH NO...not here! I was handed each dress to put on and then had to navigate the train by myself out the dressing room onto the viewing podium. When I was on the podium, she would not help adjust anything or explain how it would look more tailored to my body. I would ask how it would look hemmed and the response was "the same but shorter". No kidding! I wanted her to help tuck it or lift it up to take a look. She stood in the doorway of the dressing room like she could care less, we had to ask for her to show us what it would look like bustled as well. If we didn't ask, there was no help! I tried on many dresses during my 3 hour experience. I asked for a bottle of water or any beverage they had on hand and was told they didn't have any. The lack of attention to guests' needs is totally unacceptable for an establishment that has been in the area for so many years. In the end, I found a dress that I liked, but I decided not to purchase it. I realized that if this is how I was treated during the shopping process, I would be treated the same if not worse during the alteration process. The service made me go elsewhere. Do not go here. read more

I have bought several dresses from here. I bought my prom dress here back in the day and some bridesmaids dresses. Service has sadly gone downhill over time. Back when I got my prom dress they were timely and the ladies working were helpful picking out my dress. When I started shopping for my wedding dress they rushed me through my appointment which was lame. I have come back to get bridesmaids dresses only because they are decently priced and have a great collection of dresses to pick from. If you order a dress from here expect it to take a long time to come in which is fine if they remember to call you when it is in. My last dress purchase I had to call and check because they never informed me it was in. Overall decent prices but service can be lacking. read more

Elaine's Wedding Center - So many options. - Bridal Near Me - Green Bay, Wisconsin

I am so heartbroken right now that this store canceled our appointment on us at the last minute. We had an 11 am appointment with the bride and all the bridesmaids and mothers of the bride and groom today. The store called us at 8 am (when there wasn't even a flake of snow coming down) to tell us because it was going to snow heavily later today they were canceling our appointment. I explained the maid of honor (bride's sister) was here from out of state and this was the only day she could attend, they didn't care. We offered to come in earlier (even though again it wasn't even snowing at all yet) and they still refused. The caller told me that "every single employee that works at the store lives over an hour away from work". Really? All of them? I've never heard of a store that closes and cancels appointments over an impending snow shower? I still can't wrap my head around such poor business practices. They clearly do not care at all about their customers. read more

I would leave 0 stars if I could. The employees of this store are highly unprofessional and make it seem as if everything is your fault. Do not go here, go to a different bridal shop that will make you more comfortable. During the appointment Comments were made about my body and not being able to wear a certain gown because of how I looked. That should've been the end of my time at Elaine's but I feel in love with the dress. I ordered my wedding gown from them December 6th, 2021. Today I decided to call because I have not heard a single thing from them about the status of the dress. When I called, they told me that the dress has come in on 5/6/22 and NO ONE CALLED ME!!! I live 5 hours away and wanted to get a dress from somewhere close to the venue and in my home town. That was a HUGE mistake!! That is 2 whole months of time wasted! I could've been getting alterations done, found my accessories and veil, shoes, etc. yet, I had to call and figure it out myself that they have been holding it in storage for TWO WHOLE MONTHS without telling me anything!! They are extremely rude on the phone as well and are not willing to do anything to help. This is unacceptable and I will be taking my business for alterations and accessories elsewhere. read more

I loved it here, i tried on so many dresses and the lady was very patient and gave me some great tips. They definitely had a great selection of wedding dresses. read more

Well, I hate to have to come here to make a report. But since the Appleton location has removed my post AND blocked me from their Facebook page, I have no choice but to come here and make a review of their store. I went in with a friend who had recently had a baby and we had the most terrible service ever! The lady who helped us was extremely rude and embarrassing towards my friend, body shaming her and turning away dresses that were not in her size because "99% of clients buy the dress that fits them in store, so there's no need to go ahead and try these dresses on that don't zip up." Or comments like, "don't give her that dress it's not going to fit her." Or, "I told you that dress wouldn't zip up." I'm sorry, but your main goal is to sell a dress. You suck at business sales and your store is kind of dated and dusty, much like the rest of your employees. Furthermore, the girl was looking at the paper with the dress numbers and laughed out loud and went, "omg, I would never have pulled that shape for a bigger girl!" Or to further prove to you her lack of customer service and business skills she then went on to say during the fitting, "I've already made my commission today so you aren't getting the best of me!" I will be calling both of your locations to see if anything was handled with this situation and will forward this terrible experience on to all that are dress shopping. Body shaming is never okay, NEVER. read more

So far, the experience has been lackluster. I live in Milwaukee but decided on Elaine's because its in my hometown, and a central location for all four bridesmaids. I arranged to have us all meet at once. The staff was accommodating as far as letting us use two fitting rooms to try on multiple dresses. We found one that day (mid-February) and one of my four bridesmaids got measured and paid that day. Fast forward to this week. Another bridesmaid went in over the weekend to get fitted and pay for her dress. First off, they couldn't find my binder or information because it was listed under the bridesmaid who paid. She wanted to try the dress on once more before the purchase to show her mother, but the salesperson was unable to find the dress on the rack. They then told my friend they thought the dress she was trying to order had been discontinued, but couldn't confirm. So, I called Elaine's to confirm. The alterations specialist called back to verify that the dress had, in fact, been discontinued. She wasn't sure why it had been on the rack when we were looking. (Well, me either.) My next question was why they hadn't bothered to contact me and advise that the dress was discontinued. She advised the manufacturer may be able to do a re-cut of the fabric, at an additional cost of $30 per dress. I expect Elaine's to pick up this additional cost, or I will be taking my business elsewhere. read more

I called last week and the lady on the phone was very rude. I went there today to get measurements for a dress they have in stock, since the wedding I'm standing in is in a different state. They wouldn't take my measurements unless I bought a dress from them. If that is there policy, I understand but there is no reason to be rude about it. I went to Tie the Knot Bridal on military ave and they were kind, friendly, and took my measurements with no problem :) read more

We had a wonderful experience today. I went with my future daughter-in-law and her mother to look for a wedding dress. They let us look thru the dresses and pick out what she wanted to try on - no limitations. They had many dresses in all sizes!! Bride was treated so well by Rachel. The bride felt very comfortable having Rachel help her get dressed. She found 2 she really liked and was encouraged to take her time deciding. No pressure sales! She was told come back if you would like to try them on again. It was such a fun day! read more

Absolutely wonderful!! I worked with Joann and she was so sweet and really got a feel for what I wanted to see and try on. Everyone who I crossed paths with was so genuine including the seamstress abs manager, I really felt taken care of at this establishment. The area to try dresses on was a little crowded as it was a Saturday but It didn't take away from my experience at all. I definitely feel like this has been THE best bridal appointment I've had! Would highly recommend this to any bride! read more

Elaines House of Brides was the most unprofessional and dishonest business I have dealt with in a long time. After my own wedding and a year of standing up in 5 weddings, I have gone through this many times and Elaine's is really the only place I would never go again. They ordered the incorrect size dress and wouldn't take it back. After much encouragement and discussions with management, they "returned it to the manufacturer" but really, called me 2 days later and gave me the same dress back with the tag missing. With that, it is then unreturnable, to anyone. Sales staff charging entire bill upon ordering- despite knowing that a 50% down payment is standard. Charged me for shipping on the new dress. Pushy sales staff with sizing, which started the whole mess. Their facility needs updating as does the attire and attitude of their sales staff. Although its a pain to drive to Milwaukee (or Chicago) for these types of events and attire, I will never shop at Elaines again. As Miss Dayna has noted above- wouldn't recommend it to my worst enemy. read more

My best friend had her first bridal dress fitting with Rachel today, and she was amazing! More than accommodating and patient with us when unsure of a dress. We will most likely be back to purchase a dress here. read more

Overall had a great experience, I took my friend to buy her senior ball dress and the staff was very helpful. We got a really good price for a dress she really liked and the employees helped us find a place to get it altered at a good price. read more

Worst customer service I have ever experienced. Very disorganized and mixed up our order several times. Service was not helpful, could not answer questions and was very rude, disrespectful and extremely hard to work with. Would suggest shopping elsewhere and will never go back. read more

Very disappointed! Dress shopping for my daughter's prom, very poor service by the main shop attendants. Younger high school girls were great. The main staff was rude, and unhelpful. My daughter did fall in love with a dress, so we did purchase there. There were a couple small rhinestones that needed to be replaced. When picking up they said it was a bit snug. It was inches too small both wigth & length in the zipper. I had to completely alter the dress with a corset back. They wouldn't allow returns, even though we spent over $450 on the dress. When she had the dress on for a few hours while doing pictures rhinestones were already falling off. Horrible service, policies, craftsmanship. Never go there for anything. read more

Nice store, pretty dresses. Decent prices, decent service, you'll probably find a dress! :)

Didn't find anything when shopping here, but the customer service was great! The workers here kept asking if we needed help,(unlike Roxanne's runway) which we didn't, but it was nice that they were asking. It was overall a great environment. read more

Total waste of time. I'm not one to usually write reviews about my experiences, but this time I NEED to warn others. My maid of honor made a bridesmaid dress shopping appointment weeks ago. We arrived early to our appointment without anyone even glancing our way for a good 10 minutes... there were 6 of us standing in front of the counter. I finally interrupted a lady behind the desk on the computer and asked if we could start our appointment. I filled out the paperwork and they said they would go grab our consultant. 10 minutes later I then had to ask if we could just go up and start looking since no one was obviously coming for us. They said sure, third floor. About 5 minutes searching through the racks our consultant came up by us and asked what I was looking for. I specifically gave her the color I wanted and the style I had in mind. An hour and a half went by and we narrowed it down to 3 dresses. Prior to that the consultant kept bringing us dress after dress after I turned away numerous dresses in the same style. I started to question if she was even listening? After we had the 3 dresses she said she'd go down and get the color books to see what colors they come in. It took about 10 minutes for them to locate all 3 color books. Best part was that none of them came in a color even close to what I described to her!! I said dark tan/taupe... she said, well there's peach.... I was absolutely shocked on how unorganized and how ridiculous the set up was for the bridesmaid section. There is no seating anywhere and the dressing rooms are in tiny hallways with no space to converse with the rest of the bridal party. My poor sister in law was pregnant and after being on her feet for 30 mins went to sit on the floor. I had to ask for a chair for her... they brought a folding chair and she had to lean against a pile of dresses. So I caution any bridal party to not shop here unless you feel like wasting your entire Saturday!! read more

please make sure you check the 'filtered' reviews at the bottom of this page. the filtered review is from my friend who was the bride in this situation. i really dont appreciate the fact that yelp filters negative reviews. read more

Got my wedding dress here almost a year ago. I found the perfect "off the rack" dress and it was absolutely beautiful. Everyone was very helpful and helped me pick out the perfect accessories to compliment the dress. The staff were friendly and the dress looked gorgeous on my wedding day! read more

Seriously the absolute worst service I've ever gotten. All of the workers are extremely rude, they even took a dress from me that I was going to try on and gave it to someone else. It I could give this 0/5 stars I would. read more

If I could put zero stars I would. Avoid this place at all costs. I initially looked at wedding dresses here, but ended up finding one I loved elsewhere. The sales ladies were initially nice so I decided to still order my 6 bridesmaid dresses from them. My mom also ordered her dress from them. When they found out I was not ordering my dress from them it all went downhill. They were muttering things under their breath about me that my bridal party heard, but didn't mention to me at the time because they didn't want to stress me out. They lost the dress order for my bridesmaids MULTIPLE times. The worst was for my mother's dress. They completely hacked her entire dress. She went in 4 times for alterations, and each time they managed to make it worse. It is now 3 days before my wedding and my mom has no dress and Elaine's said to her "well, what do you want us to do about it?". They have ZERO customer service and clearly the seamstress who did my mom's dress should find a new job. You would swear my mom's alterations were similar to moving Mt. Everest and not a simple hem, taking in the sides and adding cups for her boobs. These people are awful and if I could turn back time I would spend twice as much for my mother's dress just so she didn't have to deal with this. It is not worth it! read more

There is no rating!..it's a zero for the service I got today! Pushed away our business!!!

Absolutely awful. If I could give no stars I would. I was on the fence the first time we came in because the woman behind the counter, I'm assuming a manager, was rude and loudly complaining about other customers and employees. I was uncomfortable walking up to her to request anything; she was visibly angry and completely unprofessional. When we were there, we told them specifically that my maid of honor lived in Florida and would be getting her dress elsewhere. A happy accident led to my MOH being able to go dress shopping three months before the wedding. She was told that she could make a payment anytime the next month and the dress would arrive on time. When she returned to Florida and called in to make her payment, they informed her that the dress would not arrive in time. When she requested to speak to a manager, because that was not what was told to the BOTHof us, the manager proceeded to inform her that the other bridesmaids were responsible and came in with me months before and called her IRRESPONSIBLE three times over the phone for not coming when they did, although we specifically told them that she lived out of state. When my MOH tried to tell them what we were told in the store, she again called her irresponsible and told her that she should have understood that a payment needed to be made in the beginning of the month. She then informed my MOH that the dress would cost more than we were originally told because she was not responsible enough to make a payment in time. They were eventually able to come to a reasonable conclusion after the manager spoke with the employee that talked to us and realized that she was telling the truth. They then repeatedly requested her to come in to pick up the dress, and to get her measurements to ensure the dress fit, even though they got her measurements when we were there, because again, we explained that she lived in FLORIDA. They had no record of her measurements and told her, because she was arriving the day before the wedding, that she would just have to hope it fit. Are you freaking kidding me? You try to make my MOH pay extra for your mistakes, INSULT HER several times, and decline to listen when things are being explained to you?? I will ensure that NONE of those involved in my wedding ever return to Elaine's Bridal. This was absolutely UNACCEPTABLE. Their partner, Du Bois, on the other hand was completely accomodating, compassionate, and understanding. They bent over backwards to work with us, and even gave us a free tie rental for our tribute to the best man, who unfortunately passed away seven months before the wedding. Du Bois, perfect; Elaine's Bridal? IRRESPONSIBLE AND UNPROFESSIONAL. read more

After a full day of wedding dress shopping (and being very disappointed with styles and prices) we decided to stop in for our last hoorah at Elaine's House of Brides. Let me tell you...I am SO happy that I did. Maria and Deb were more than attentive to help me find my perfect dress. They did a fantastic job listening to what I wanted to have in a dress, and only pulled dresses that matched that description. I was fortunate enough to be able to buy a dress off the rack and I couldn't be more happy!! (Not to mention the great sale they were having at the time) I had a very positive experience at Elaine's House of Brides! read more

This dress shop was our worst experience yet. The store wasn't open when we arrived. They unlocked the doors late. The staff all seemed hungover and didn't even say hello when we walked in. The person who helped us with the dress was absolutely rude. I tried small talk to open her up thinking maybe she was just having a bad day, by asking if she really likes weddings to be a part of so many people's special day and she actually said "no." I thought she was joking and then I realized immediately she wasn't. She went on to tell me she likes working there because it's slow and when no ones around they all try on the dresses to keep themselves occupied. We tried on dresses quickly and left quickly. Before my time was up even. Funny thing, every time someone sees a photo from me trying on the dresses and she's in the photo usually they comment about how mean or angry she looked. Clearly displaying attitude in every photo. Many ask "who's that lady with that awful look on her face?" Or "what the heck is wrong with that lady, she looks like she hates you." Best part is we were overly nice to compensate and then once we were done she actually said nothing and walked away. I bought a 2000 dress from somewhere else. Wouldn't give her the credit in a million years or the store the sale. Actually I bought my dress in another country. I preferred to paid extra on shipping than deal with them ever again. -by the way this is the Appleton location for which I am referring. read more

My experience from day one of walking into this business has been horrible. I wish I would have never stepped foot in the door. I have only heard terrible things about them but I was running out of options for dresses for my wedding and decided against better judgment to check it out. I ended up falling in love with one of there dresses. They sized me and proceeded to tell me I needed to order a size bigger because in there words " it's easier to take in then let out" after much debate I ordered the size they suggested and left when my dress came in(2 wks later) I went to try it on, go figure it was way to big and there seamstress wasn't able to take the dress in at all. They reordered a new after much debate yet again. This one didn't come in for 6 mths, when it finally arrived I only had 2 wks till my wedding date. I tried it on and it was still too big, since there seam stress is not able to take in the dress I was told that it would be "fine". Really?!!?!?! cause fine is exactly what I wanted on my wedding day. To appease me they said they would give me a slip and my bustle for free. But when my mom went to pick up my dress for me they charged me for the bustle and claimed I made the whole story up. She paid just to get it out of there, so that we could have a different seamstress look at the dress and see what she could do. My dress was supposed to have been steamed and all ready to go set for my wedding day. When we opened it up for my seamstress to look at it wasn't steamed at all my bustle was all wrong, the left side of my dress was longer then my right, I had tons of hanging strings and missing beads. My seamstress said she had seen this time and time again with Elaines they just don't care. This whole situation has been the biggest headache of my life. They ruined what was supposed to be the perfect dress and the happiest day of my life. Thank god my seamstress is competent and made the dress look lovely. I am still trying to dispute the charges with Elaines, because I just don't understand why there seamstress couldn't handle this. I would never even recommend Elaines to my worst enemy. read more

VERY POOR CUSTOMER SERVICE! I am completely sick to my stomach by the service I received by Elaine's Bridal in Green Bay. We bought very pricey junior bridesmaids dresses from them in February in which they guaranteed me that the dresses would get in on time and have plenty of time for alterations. As soon as we were informed that the dresses were in, I called to set up a fitting. They couldn't get us in for at least three weeks even with an offer to take PTO from work and take the girls out of school during the day for a fitting! Then, three weeks later ( 3days before the fitting was to take place), they informed me they couldn't guarantee that they could get any alterations done before the wedding that was a month away!! I tried talking with them to come up with solutions and the lady at the front counter was very rude. The owner/manager only gave me a name of a seamstress who used to work there but couldn't guarantee any positive results. Ugh! read more

not good. they were told of a time crunch said no problem, then discontinued my first pick of bridesmaids dresses after bridesmaids were fitted.. went with a second pic, bridesmaids fitted again, they scared one of my bridesmaids off - she measured in their sizes as a 16, she asked to try on an identical dress, they had her try on a size 12..she freaked & sales rep then proceeded to show her a picture of the dress on a size 2 model, (the girls &I are far from a size 2) and insisted that's how the dress fits. Thanx! damaged a friendship, & lost a bridesmaid...I was notified dresses were in, and my one bridesmaid went in, and they ordered the wrong size, and said they can't do anything, my bridesmaid said they will and their incompetence is not her problem, they didn't even call my other bridesmaid, when they said they did.. I just notified her now, and they dresses were in for a week, 3 dresses to fight these people for...wedding in 10 days!!! Total nightmare!! Someone needs to shut these people down as they cannot handle clientele at all! read more