I was asked to leave a review, and unfortunately my experience did not reflect the price I was paying. From the very beginning, there were constant issues that were never properly resolved.
At move-in, I was given the wrong mailbox key. I didn't realize it until I was expecting a package. I was told to keep the key, even after I explained that it was inappropriate and potentially illegal for me to have access to someone else's mailbox. I never received the correct key, which leads me to believe my key was likely given to another resident.
I also paid $85 per month for parking, yet my parking pass was broken at check-in. I was told it could not be replaced, despite paying for the service.
The property's cleanliness was another major concern. The hallways were consistently filthy, with visible trash and even dog feces left on the floors. In addition, the main entry door to my building was frequently broken, creating both a security and convenience issue.
One of the most frustrating experiences occurred during the property's "audit," when I lost an Amazon package containing materials for my graduate project that was due just two days later. This caused unnecessary stress and inconvenience.
To make matters worse, the renters insurance recommended by the apartment complex was later rejected as an approved policy by management. As a result, I had to pay for two renters insurance policies for an entire month.
After moving out, I was also charged $115 for damages that were already present before I moved into the apartment. When I called to dispute the charge and requested to speak with a manager, the receptionist, Nicole, refused to transfer me. She told me she could not guarantee that a manager would return my call, leaving me with no meaningful way to address my concerns.
Overall, I expected a much higher level of professionalism, maintenance, and customer service for the amount I was paying in rent. Instead, I experienced repeated administrative errors, poor communication, unclean common areas, security concerns, and a lack of accountability. Based on my experience, I cannot recommend this property. read more