Very disappointing place. Breezeways between apts were filthy, dirty, old furniture out by apt…read moredoors, over spray in two areas where it appeared people spray painted things directly (!) on the breezeway cement floor. The one bedroom unit viewed here, the front door latched but did not actually seal closed - there was an approx 1/8"-1/4" gap around the door perimeter of daylight that you could move the door. Inside the unit was a bit smelly IMO. The kitchen cabinets had doors that were crooked. Inside the cabinets the shelves and door interiors were that cheap pressed wood covered in saturated black smudges from years of dirt and dirty hands. Under the sink looked to have had several water leaks events. The kitchen counter was so worn from decades of rubbing against it, spots were almost down under the ancient cheap Formica. The appliances appeared to be basic bulk purchases from the late 90s or early 00's. The fridge/freezer was tiny, the stove one of those inexpensive basic electric stoves with the spiral grills and zero modern conveniences. The floors were so creaky and loud it was unpleasant, can only imagine what it sounds like to the tenant below. The AC unit air handler door was screwed in place with no air filter behind it, or if it was it was so dark w dirt you couldn't see it, and had dust/dirt falling out of the louvered slots where it seemed someone tried cleaning it but then gave up or thought - eh, good enough. Using those with no air filter in the air handler means the air OUTLETS up near the ceiling would have dirty air blowing out which were clearly just painted over in spots. Not a good sign indicating care and attention. The bathroom was disgusting. The tub/shower edges appeared to have been caulked in layers over mantly times using various different types of caulk with no attempt at making a clean edge and had dark stains caulked into the edges permanently. It really needs a complete removal of all the old caulk and sloppy paint edge and just start over. There were drips of white paint on the dark faux wood floor where it appears the walls and ceiling were spot-painted in a half hearted attempt to make the unit presentable. All in all an unpleasant experience and terrible first impression. It was surprising that this was considered ready and acceptable for prospective tenants viewing let alone move-in. I personally hate giving bad reviews, esp when the management were so pleasant, but prospective tenants need the heads up here. I myself am not looking for perfection, far from it, but this unit was just so depressing and sad I wouldn't live there for free let alone the $1,000+ rent advertised. This is no doubt acceptable to some and I completely understand that, so this is simply my view of things as I saw them.

When I/we lived at Village at Lake Mary Crossing on Anita Ave, it was a literal complete absolute…read morenightmare. Jennifer Hull, the apartment manager put me/us on the third floor inspite of me/us having arthritis in my/our hip. The neighbor directly below, who worked as a chef at NAU, would smoke cigarettes and purposefully burn cooking oil for hours in a form of a chemical warfare attack on me/us on various occasions. The fumes would rise directly into my/our apartment and on a few occasions I/we would have to step out of my/our apartment just so I/we could breath, literally.....I/we notified Hull, the fire department, the apartment security staff and the police of these actions and none of them would doing anything about it....... Then, came the bed bug nightmare, which I/we had never experienced before.....wow, when they say don't let the bed bugs bite they aren't kidding.....initially, when I/we seen one on my/our bed I/we thought they were ticks......right.......I/we believe they were already there when I/we got there and covered it up so as to blame me/us for having brought them there, thus the reason for having new carpet installed into my/our apartment right before I/we moved in...... I/we definitely do not recommend living at these apartments unless they fix their bed bug problems and get rid of Jennifer Hull......

This was my first time selling a home, and Kelly made the process incredibly painless. It was a bit…read moremiraculous, really, because we wanted to list our house as a turn-key vacation rental, with the listing, furniture, and everything. Within a week, Kelly had magically found us a buyer who was looking for exactly what we were selling. They made an offer at our asking price, and the whole process was smooth sailing from start to finish. Kelly is a true professional, and a kind and resourceful agent. I recommend her to everyone I know, and hope to someday to business with her again!

Wow! I loved my experience with Kelly! She is very responsive and extremely helpful! Super…read moreknowledgeable about so many issues real estate related! I would high recommend her to anybody! Thank you for the great communication Kelly! Clear and concise every step of the way! Kelly is so detail oriented and blew me away with how honest she was even when other realtors gave me a song and dance.

My husband and I just moved in and usually I like to wait awhile before reviewing but it wasn't…read morehard in this case. Our apartment has impeccable amenities and the place is incredibly quiet. Yes we are close to NAU and yes we were super worried about it being a college apartment complex but if it is then we definitely don't hear it nor see it. We have met several people and they are either friendly or stick to themselves. The staff is incredible btw. Kyle is your go to for any fixes and just the nicest person and Penny who works the front office is warm, friendly, and super proactive with helping in any way. It is also very close to everything you need in town; Walmart, target, restaurants, etc. I'm so glad we moved in especially without being Flagstaff natives. This is a score for people who are looking for quiet, clean, updated and local.

If you're looking for a comfortable, modern, safe, and spacious place to live, Trailside is just…read morewhat you've been looking for. I recently moved in and couldn't be happier with both the property and my unit. The rent is also a bargain for what you receive in return. Penny, Trailside's fabulous Assistant Business Manager, has been a true highlight of the experience. She's incredibly kind and attentive -- anything you might need, she's ready to assist! I can't begin to explain how refreshing this has been after dealing with my previous landlords of five years. Apartments here are in short supply, so if there's an opening, I'd recommend signing immediately -- you won't be disappointed!

I absolutely loved living here and I'm truly sad to go. I love the backyard and how lovey the staff…read moreis, Brenda helped us out a ton with moving in and getting everything sorted. SUPER dog friendly, perfect dog park and a lovely quiet neighborhood!! 10/10 would recommend!

Truly "home" - Your pets will show you that Caleb & James are genuinely caring people. They take…read morecare of your maintenance needs & the property. When you walk into the office, Brenda & Nevah authentically welcome you and make your transition into the community smooth and easy. It only gets better once you're here to stay!

This place is awesome! Me and my boyfriend have been looking for apartments for months and nothing…read morereally suited our needs till this place. If you love to cook for sure consider Aura because the kitchens are HUGE! Big shout out to our tour guide Christal super duper friendly and knew all the answers to any questions we had. Been moved in for a couple weeks now and we love the space. Maintenance is super quick and easy.

My family and I have lived at Aura Flagstaff for almost a year now. We have loved our entire…read moreexperience and are looking forward to continuing our residence here. We have worked with Kass since we first submitted our application and she has been nothing short of incredible and professional since that initial interaction. You can feel and see that she really cares not only about her job but about our community. We love the monthly events and giveaways as well as all the amenities on the property and near by. The neighborhood feels safe and is always pretty quiet and unexciting which with a young child was a must for our family. The interior of the apartments it's wonderful with high ceilings, clean finishes and is primarily vinyl floor for easy cleaning. The views in the area are unbeatable. In our stay we've had 2 small maintenance issues and both were fixed within 24 hours of our report. If you've been thinking about it, please come check out or join our community

Dwell has 100% changed how I view property management. From my first conversation, they have been…read moreprofessional, communicative and excellent at what they do. The on boarding process was incredibly streamlined, making it very easy to list our house with them. They gave design tips, coordinated amazing photos, cleaning, linens, additional maintenance, and created all of the third-party listings without us having to micromanage anything. When there's an issue with the property, they are quick to respond. We had a furnace issue over a weekend and they went out to the property multiple times to meet with vendors and rectify the situation quickly. They juggle owner priorities and guest experience with grace - I appreciate that they can see things from both points of view and are able to work with both sides simultaneously. If we had 10 more investments in Flagstaff, we would list all 10 homes with them without blinking. In the same vein, if I was looking to take a trip to Flag, I would absolutely book through them. 10/10 recommend!

We are homeowners who work with Dwell and they are truly a 5 Star service. Kyle goes above and…read morebeyond to make sure the guests are happy and have everything they need. He will go over immediately any time there is an issue. We are so fortunate to have found Dwell. We couldn't manage our property without them! They also put their extra special touch on every amenity. Dwell is truly a gem.

I lived at Aspen leaf with my friend for 2 years. The first year I lived here it was fine, but it…read moregot progressively worse. The amenities aren't great. The laundry room is constantly having something wrong with it for sometimes days at a time and raising the prices. The hot tub is out of order more often than you'd expect. Grills don't work. Our bathroom constantly had problems. Our toilet didn't flush very well and would get super clogged easily. There's also a constant ant problem. The maintenance guy was apparently super nice to everyone else but would make sexist comments and have an attitude whenever there was something wrong in our apartment. Not to mention, the bathtub paint started peeling less than a year in and they blamed us, saying we would have to pay hundreds and move out for a couple days to get it fixed. When we decided not to renew due to life circumstances the leasing agents were very rude to us. When I went into the office for a monthly event they would harass me about renewing when I had already told them our circumstances. They would also schedule tours for our unit for other people to see without a proper warning. (They sent out letters but they weren't able to be delivered, it could have been a simple email). Our apartment isn't ideal to show as we made the living room into a second bedroom as well as have an ESA. It felt like they were trying to inconvenience us to get back at us. Overall this apartment was fine to live in. It got the job done but toward the end I began to grow tired of all the problems. I would recommend living somewhere else. Also, all the "good" reviews on here (esp google reviews) are because they would enter you into a raffle if you left one. Don't trust it. One thing I will say, the water pressure was the most exceptional thing I'd ever experienced.

My young adult child lived at Aspen Leaf. I was concerned when I read the negative reviews, but…read morehoped they were wrong. Unfortunately, we found them to be accurate. In addition to the concerns regarding the apartment itself, Aspen is in effect refusing to return the deposit. When my child moved in and the deposit was paid, there were 3 tenants, A,B and C. C moved out a year later and D moved in. D was added to the lease a year after the deposit was paid. D moved out 2 months later and cannot be located. Aspen wrote the deposit check to A,B and D. Since D cannot be located, the check is uncashable as it must be endorsed by all. Aspen has not provided any reason why they cannot write a check to just A and B, given that D was not on the lease when the deposit was paid and has no legal right to the deposit funds. I have asked them and their attorney repeatedly for any legal reason that they cannot reissue a check as it appears that they can, but just won't. Their position is that they wrote a check and even though they have been advised that D cannot be located, and therefore the check cannot be cashed, resulting in Aspen keeping the funds, they will keep the funds rather than issue a check that can be cashed. Again, despite multiple written requests, the have not provided any information indicating that they cannot issue a cashable deposit check, just that they will not. I have had to open a case with the Attorney General. I would urge all parents of students to avoid Aspen Leaf and wish that I had heeded the warnings myself. Please note how many of the positive reviews come from individuals who have done tours and not from people who have actually lived here.

Top-notch rental. Thanks to Mason he was helpful. Beautiful property! We had reviewed several…read morerentals in the Flagstaff, Arizona area. We ended up choosing this company and it was our solution. It was the best decision we made. Thanks again Mason for making the process go smooth!