If i could I would give this place -5 stars. This is the worst place I have ever lived in. I have moved around a lot of my life and rented for most of childhood and adulthood. I know what buying for your buck looks like. This ain't it. i moved in 07/24 and at first it was fine w the old management. There were a lot of problems w the apartment the whole time, such as jacuzzi never worked (for over a year), window blinds constantly breaking and snapping, power being out for several hours every week, our old and terrible washer and dryer, our nasty smelling water, never snow plowing early enough had to skip classes, etc. All besides those things, the management did the best w what they could do and were caring and sympathetic. Then Greystar comes to take over the complex. A lot of the staff left, not sure why but if i was them i would have been happy to not work for greystar. The lady that ran the apt at the time i believe her name was like Auvry (Greystar management) , lwas very very mean in every interaction we had. We were trying to renew and she was making it difficult. We signed in 24 at 2k base rent and then in 25 it went to fucking 2.3k. What the fuck is that. We went to the office at the time the last remaining good person in the office still worked there. we told her about how i am a teacher we can't afford to pay this what can we do. We settled on a 9 mon lease at same price and since we moved in July and i am a teacher like I said the best time for us to move would have been my spring break. We had a few conversations about this and we had thought our move out was 03/18/26, i believe as that is during may's spring break. She had fixed it so we would renew with that as our set move out date as an exception for our circumstance. Then i get a renew later closer to move out around Jan that our move out date was to be set to 03/31. I was extremely angry because months prior we had stated w the former employee who had then left about 2 weeks later, told us it was set. And i had conversations w Auvry, (who was the for temp. manager from greystar) about the topic to confirm as well. We basically paid an extra 800 ish dollars for those 13 extra days. As I said previously I am a teacher. I do not make a lot of money and living is hard these days. The idea of this 20+ year old complex charging 2.3k or more on these ugly, outdated, dog food reeking complexes is absolutely insane. CRAZYYYY. On top of all of this I had to pay a crazy amount on move out for stupid shit. We owed 666 AFTER our deposit came out. Mainly all for carpet. The people working there are not the problem. It is the higher ups that are directly associated w Greystar and how poorly maintained this complex was previously. Maintenance tries its best, but everything is super busted and reused; hard to rebuild on such a terrible complex. Do not move here, it sucks. Trash is everywhere always, the sidewalks are never cleared, there was so much police activity, etc. Save yourself some effort do not pick this place. read more

My experience here was unsafe and uncomfortable: Racial slurs overheard in shared spaces (pool) Poor air quality, indoor temps up to 85°in the summer (even with the ceiling fan), cold bedrooms for kids Noise and smoking (marijuana) outside windows at all hours Security gate unreliable for almost 3 years Ongoing admin issues and dismissive responses to concerns Frequent Office Staff turnover The model apartment has different appliances than the space you actually rent. The Fees are high---you have to pay for trash and internet and sometimes they do not pick it up, and sometimes the internet goes out for hours. The community promotes inclusion via their Fair Housing Stickers, but my lived experience didn't reflect that. Representation is not enough without training, accountability, and genuine commitment to safety and respect. We're relieved to be moving on and hope management takes feedback seriously for future residents. Corporate is aware of the concerns, and they do respond, but it doesn't seem to change the experience living here. read more

I had an amazing experience living here thanks to the leasing manager and the other staff they are amazing and so sweet, also maintenance is super fast with getting back to you. The apartments are so gorgeous. Lots of space to walk run hike minutes from shopping centers. Definitely give them a call they usually have discounts. read more

Don't let "luxury" part fool you. Stayed here for over 2 years. Previous management wasn't bad, but these current ones are horrible. They buy the cheapest kitchen appliances. They make you pay their fees and increase every year for no reason. They don't do anything to justify their CAM fees (pools were constantly closed, dog park was always muddy, trash/dog poop wasn't picked up). They charge you for "trash service" which meant someone picks it up and dumps it in the dumpster, which doesn't solve the problem with the dumpster being overfilled. And the real estate fee? That only came up even this mgmt took over. The office never responds to your messages. Once you live there, they will nickel and dime everything from you "because they desperately need the money." They'll lie to you, too. And that deposit? Don't expect it back. It's the only place I've lived that actually takes ur deposit and a charge you extra! They'll even overcharge you if you aren't paying attention so you have to look at your move out bill carefully. They claim that you can get a discount for paying it all at once, but that's a lie even though it states clearly on the email. Everyone I've know that's moved out gets charged $500+ for random stuff that they wanna pocket, because it sure isn't going to improving the apartment. Any place is better than here. Save yourself the headache. read more

The office won't respond to any complaints you have. The walls are very thin and I can hear the peoples kids above me all day long! It's so bad that our light fixture in the ceiling fell down! I tried complaining to office about the noise and not a zip of response back... They have construction that's been going on for months now. Made everyone clear out their patio and I had to keep it inside the little apartment for weeks. I figured they were done since they worked on it for a day and didn't see them for another week so we put out stuff back outside.. then days later the construction workers were on the patio banging on my arcadia and telling me to move my stuff out. I had to wait till my boyfriend got home to help me since it was heavy but the construction workers weren't to friendly and remained on patio just starring till my boyfriend got home which thankfully he was 5 mins away... it's just been so inconvenient with this construction crap.. Here we are a month later and construction is still going on and now on the roof.. constantly waking my infant and no where to park in the parking lots due to construction trucks.. the noise of drills, hammering, ladders go on from 7am to past 6pm.. I regret moving here and once our lease is up in a couple of months.. me and my family are out of here!!! ​ read more

My daughter found an apartment on the Elevation Apartments website. She requested information regarding the specific apartment and was contacted back quickly and told it was available but apply quickly because someone else was also interested. We completed the application and paid the non-refundable application fees. After being approved, she was advised the apartment had been rented but there was a different apartment available for $50 more. My daughter went to view that apartment but was told it was having work done and couldn't be viewed. They offered to have her view a similar one. She said the apartment she was shown looked nice. She wanted to send a picture but was told it isn't allowed. After viewing the apartment we were sent a cost sheet that identified the following additional MONTHLY fees: 1) Parcel pending fee: $8 (Key fob to access package locker room) 2) Stern Risk: $14 (This protects the Complex only and is NOT Renter's Insurance. This fee is currently optional.) 3) Property Tax: $16 4) CAM fee: $40 (common area maintenance. This monthly fee is not reimbursable even if any area is closed or unusable) 5) Internet: $69 6) Valet Trash Service: $25 (You receive containers for your trash and a vendor picks up the containers and empties them.) These previously unknown and undisclosed fees added an additional $172, making the monthly rent go from $1850 to $2022. With the utilities of Electric, Gas, and Water-Sewer-Trash (Dumpsters on site, as I understand it.) we were over our budget. Elevation and many other apartment complexes can and do charge various fees. That's business. Choosing to disclose the additional fees only after the non-refundable application fee was paid leaves me with a bad taste and a high-level of mistrust. As for personnel, they were very responsive and knowledgeable. It's unfortunate they didn't, or weren't allowed to, disclose all the fees in advance. It would have saved everyone time, and us, money. read more

My daughter has lived at Elevation LUXURY apartments since October 2020. The pool, hot tub, fire pit, vehicle gate have been inoperable for months. When issues are brought up to the Property Manager she claims residents are "bashing" her and refuses to take responsibility. I have attached photos taken May 2, 2021 since anything negative is promptly removed from online platforms. There is also a huge problem with weeds, dog poop, cigarette butts and homeless. Was told that the landscaping is not done prior to May due to local regulations. Beware!Excuses...Excuses...Excuses read more

Elevation Apartments - Swimming Pool - Apartments Near Me - Flagstaff, Arizona

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The saving grace here is Christine (wonderful red head in the office) love her! However the rest is not so great. 1. We are on "affordable living" but somehow people who are moving in well after us are paying less than we are. Originally our base rent was supposed to be about 1700. Along the way they "redid" our ledger and found that somehow we owe more? How do you redo someone's ledger without them present?? So now we pay 2k... look i get it, it's flagstaff and ALL of the apartments are similar in price however, how do you change something like that later? 2. You can't actually charge fees for ESA animals, there's actually no limit to the number of ESA animals either so.... But somewhere along the line they decided it's okay to charge anyway 3. NOISE FROM UPSTAIRS CONSTANTLY all night all day everyday. I have the loudest upstairs neighbor and literally nothing has been done...but someone in my building likes to call the cops for my dog barking in the middle of the day, meanwhile neighbors leave dogs out on the patio all day long to bark and urinate. 4. Dog park- the dog park is for residents yes but there are so many AGGRESSIVE dogs being in there and people who say "oh my dog got attacked by a big dog like yours so you'll have to wait outside the gate for your turn" uhm what?! They with witch hunt you for your dogs poo but can't enforce that dogs must be dog. 5. Office staff shows very little honesty, interest and reliability. Office manager will sit there with a smile on her face and lie. 6. Lack of communication for legal notifications. One of our roommates was removed from a lease and I wasn't notified until the day I turned in my keys. 7. Lease break, AZ landlord tenant laws clearly state a landlord must make reasonable attempt to rent unit- TRYING TO CHARGE US NEARLY 6K For future months rent when we vacated the unit on 4/30 (today is the 5/11) that is against the law. 8. Charged for amenities like the pool/hot tub that are quite often down for maintenance. 9. Charged for trash service that OFTEN skips pickups 10. Parking is an absolute nightmare. 11. Appliances in unit are cheap I could go on. But honestly it's almost not worth even the one star review. read more

do not waste your time applying or living here, absolute nightmare. save yourself the money, time, stress, energy of dealing with endless fines, poopy unmaintained landscapes, thin walls, barks and noises when you sleep, trash pickups being skipped, and a super unprofessional staff (besides the red head she is the sweetest). also dont be surprised if you are welcomed into ur new home with maintenance worker gloves, tools, dirty muddy work boot marks, scratches on the wall, light bulbs flickering/out and a shower with an old curtain, towel and loofah, then you bring it up and they say its because your new home was being by other tenants before you got there because all the showers were out due to frozen pipes and they decided to use your unit before you moved in and not clean it at all. :-) read more

We did a lot of research prior to helping our daughter move to Flagstaff. We toured 6 apartment complexes prior to Elevation Apartments. The management and overall quality of Elevation Apartments stood above the others. The surrounding area is safe, close to shopping, quiet, and many apartments offer a mountain view. We also love the layout of the apartments. Antonio, the current manager, is extremely friendly, helpful, courteous, attentive.. JM read more

Great, knowledgeable & friendly management from Bryanna & her staff! Superb, clean atmosphere & apartments! I'd recommend Elevation Apartments to anyone looking for a comfortable living environment to call home!! read more

Absolutely horrid experience before I even had the chance to live there. I was offered a job in Flagstaff and needed to move fairly quickly so I made the mistake of calling Elevation. If you are going to communicate with these people, get absolutely everything in writing. Whoever answers the phones will say anything they think you want to hear and then take it back later. (Looking at you, Renalorae) I emailed first, which was silly of me, I don't think I've ever received an email back from Elevation about anything. Ever. So I called-- I asked about their budget apartments for those who make a certain income. I was told a good price for the salary on the job I was being offered. I called to follow up the next day and they said actually, I didn't make enough to qualify for affordable housing (???). So I used the job I was currently at for the application instead and they said that was fine. She said she'd email the application as soon as we got off the phone. She doesn't. I have to call again the next day and ask her to email it. She doesn't. I call a few hours later and stay on the phone with her while she sends it. I finally get it and send it in right away. I asked what the timeline is for reviewing the application. She stumbled a bit and gave some sort of response that would make a politician proud to basically tell me she doesn't know. I called the next day hoping to get someone who sounded more sure of themselves but it was the same girl. It was a Friday and she said they couldn't review it that day, but they would get back to me by Monday. The employer making the job offer generously waited an extra day for me to accept so I could wait for this. Then I call Monday and the same girl on the phone says "Oh sure, let me check your application!" She disappears for a bit and then goes "Let me call you back in an hour and I'll let you know." Six hours later, I call again, I get nothing. I finally get a guarantor to call on my behalf on Tuesday and the girl is very rude to her and FINALLY tells the truth, saying that "we have lots of people interested in this unit and we're going to take our time deciding". So, in case that wasn't clear folks, one-beds at this place are currently going for an outrageous $2,200 and they're either hoping someone will take the units for full price first, or they're waiting for someone to apply who makes the highest amount so they can discount it the least. But they have no desire to get this done efficiently (or even politely). Good luck even trying to rent from this place, I tried to do so before this whole fiasco even happened a few years ago and even submitted an application with the $60 fee and never heard back. I STILL haven't heard back on this one since the lovely office staff so kindly said that "they're going to take all the time they want". And I doubt I ever will. Impossible to get ahold of and you're never gonna get in touch with anyone, even if you fill out an application to live there. I suggest if you have $2,200 to drop on a one-bedroom, you go literally anywhere else. You'd be silly to take anything at this facility if you have that much to burn. And if you're looking to this place because of their affordable units, god speed. I'm sure I'll get some kind of generic response on this review that they follow all affordable housing guidelines or whatever but I doubt that's true and they've given me no reason to think so. They are either waiting for the highest bidder or Renalorae had no idea what she was talking about and made everything up on the phone instead of saying "I don't know the answer to that, let me put you on hold while I find out". Either one isn't a good look. Happy to never have to deal with this place again. read more

Not a great place to live ESPECIALLY for the price they charge. Management was so unprofessional and their management staff changes every 2 or 3 months so nothing is consistent! We had too many issues in the 13 months that we lived there and we are so grateful that we no longer live there. Don't expect to get your deposit back either. This is sad and disappointing because this apartment has so much potential. I hope the owners find a better company/staff to represent their property the way it should be. read more

My husband and I (and our dog Scout) are relocating to Flagstaff in the next few days and we needed to find an apartment ASAP. I contacted a number of apartment complexes and had trouble getting anyone to return my emails and/or calls. Alexis San Marco is Elevation's lease consultant, and she was very responsive, calling me back right away, providing information and being as pleasant as can be! We were able to rent an apartment on a short-term basis and all has gone smoothly so far. We don't love all of the lease restrictions, as well as the additions to the base rent - Property tax, renter's insurance, water, sewer, trash and CAM fees.... However, the place looks beautiful and we are very much looking forward to getting there! Thanks so much for all of your help, Lexy! I hope to be able to add to this review once we have actually taken possession of the apartment and spent some time there! read more

I can confidently say that Elevation "Luxury" Apartments is easily the worst place that I have ever lived/rented from. There are so many things wrong that I will break up the review into sections for your ease. Rent Addendums: I'll start with the most important thing first. Rachel and Stephanie are the absolute worst. Rachel was incompetent and Stephanie just seemed to be a scam artist. Back when I first moved in I was getting paid the 1st of every month. Simple and sweet. In time for me to pay rent; however, the company that I represent changed my payday to the first Saturday. I realized this would be a problem since rent is late on the 2nd with a $50 fee. This was in August and I went to speak to Rachel to ask if I could adjust the least to where rent was do on the first Saturday of every month and she kindly said that it was not my fault and that it would not be a problem. Fast forward to October where the first of the month was on a Monday I didn't stress because I already handled the situation. On the 5th I got a "Pay Rent or Quit" notice witht about $80 in late fees. I took it to the office the next day and spoke to Rachel about the mistake. Her exact words were "well I actually don't have the authority to make those kinds of decisions so you will have to talk to Stephanie". I dont get why she didn't Immediately tell me that in august rather than letting me wait until it was too late. I then went to speak to Stephanie and she let me know that we were not allowed to make changes to our lease under any circumstances. I understood her position, she has a boss as well and I knew that asking was a long shot from the beginning. No hard feelings right? THIS IS WHERE IT GETS REAL. The following Monday my wife and I get emails stating that Elevation wants to add addendums (make changes to our lease) so we are excited. However, under further inspection of the new lease agreement I seen that they were trying to get us to sign A 13 MONTH LEASE although the original lease was only one month. Come to find out they did not know that we were on a one month lease and it was a mistake on their part so this was their way of trying to scam us.  So it wasnt that they couldn't make changes they just didn't want to until it benefited them. I Immediately hand delivered and e-mailed my 60 day move out notice in accordance to my lease. Stephanie then calls me to tell me that I can't get back my deposit because I was breaking my lease early which was not the case at all. She simply thought that we were dumb and didn't know what we were signing. After trying to weasel her way out of giving us our deposit I showed her our rental agreement which she says "was a mistake and was not supposed to be a one month lease". Had they worked with me the first time Id have gladly signed, but after going back on their word trying to rewrite another lease with multiple changes with everything aside from what I asked for was extremely unethical. Long story short we got out in December by the grace of God, reading and incompetence on their end. Pet Pick Up: They sent out an email stating that anyone who didn't pick up after their pet could receive a $500- $1000 fine. That just doesn't make any sense at all. Like I mentioned earlier they will do whatever they can to live you broke. Amenities: They brag about the amenities and being in a gated community so I'll nip that in the bud ASAP. My wife and I lived there for about 6 months of which 3 months out of our stay the entrance gate was propped open with a rock because apparently fixing the gate is not something that is a priority because it is obviously not something that is expensive or takes 3+ months to handle. The hot tub is anything but hot at luke warm bathtub temperature year round. The 24 hour exercise room had about 4 machines 2 of which were broken. Along with the door that lets you into the weightroom. As a professional athlete I needed fitness room access outside of office time so this was a bigger deal to me than it will be to most of you; nonetheless, it is simply another amenity that they offer that is half way done and often neglected. read more

Management is awful. When I moved out, Rachel (front desk at the time) gave my old roommate permission to use my name and information to pay for rent instead if creating a new account for the new tenants. Later that day, I got a call from their manager retracting that statement. It has been a year now and I had no choice but to go to authorities to complain about my identity being falsely usedI lived there from august 2015-may 2017. Other than management, it was fine. Just pray you don't have to deal with them once you're moved in. It is now August 2018 and I am still being notified every month that rent is being used in my name. I went to the police and tried speaking to management but it's still the same. I no longer reside in Flagstaff. read more

Overall, the apartments are clean and nice, very accessible and easy to have guests over. 8 out of 10 times we have had very pleasant encounters with employees. Before and during the first 2 months staying here, it seemed almost too good to be true! And then everything went downhill: *Everything below happened prior to COVID-19* Maintenance comes every 6 months or whenever they feel like it, doesn't matter how urgent the issue is. (took them almost 3 months to fix a leak in the dishwasher) I completely understand that due to the current climate of this Spring 2020, it is not safe for maintenance to fix issues inside apartments. But back in October, there shouldn't have been a 3 month wait time. Every other month, if not every month, there is some ridiculous extra charge on our account. If its not a "late fee", it is some "amenities" fee. (We have never been late with a payment, just seems like they try to pull something sneaky hoping we won't notice) Around October/November, we received a 5-day eviction notice shoved in our door frame. No call, no knock on the door to have a conversation, just a slip of paper telling us to move out. After the third or fourth call to the front office, we were told "their system just changed and it must have been a mistake online". Not a single apology. More recently, through the electricity company, our apartment was incorrectly labeled as "vacant and needed the power turned off". When we confronted that problem with the office, we were told it wasn't their problem and we should be directly paying the electricity company....after 11 months living in our apartment and paying the electricity company through elevation by including the bill with our monthly rent payments. 11 months. When we initially moved in, they almost insisted we pay our electricity bill with our rent -which is a $50 extra charge we weren't aware of and tells us when we are about to move out that we should get it fixed. When we do try to call the office to fix the issues above, it takes multiple calls (I've had to call 6 times over the course of 2 hours just for someone to pick up the phone at 3 pm on a weekday). One time, I even had someone from the maintenance department pick up and tell me to call back at 6 pm when they close to get the "right person for the job". I also completely understand it was not on him to pick up the call nor try to help me and I really appreciated the information he did provide to me. Otherwise, seriously, do not waste your time trying to call the front office. Let me just reiterate, MOST of the time, the employee's are very friendly and seem happy to fix any problems that come up. MANY times and almost every month, the way things were handled or communicated was super unprofessional and inconsistent. Very disappointed we didn't have a better experience in a really beautiful place. read more

When I was looking at apartments throughout flagstaff this apartment complex really stood out the most the amenities look amazing as well as the apartment itself, and the location is great. we can't wait to start our life in flagstaff at Elevation apartments read more

I lived here for two years. Rent is extremely high for what you get (not a great or safe area) and has gone up over $900 in the last two years. Pros -Maintenance is amazing! They are so quick to respond and get things done, and such nice people. -Office staff is friendly for the most part Cons -The area has become more and more unsafe over the last year- numerous break ins, homeless people passed out on the ground inside the complex at the foot of stairwells, gates are never working and no security so it is not a place for single adults or kids. -Pool was closed for 6 months out of the 24 I lived here, with no compensation even though you pay $500 a year to use the amenities -Extremely loud building with yelling almost every night and early in the morning -No A/C in most units and for the price that is not livable anymore- units get over 90 degrees for three months of the year, expect to buy your own air conditioning units. -Third floor walk up is too steep for most people -The club and lounge areas are right in the office, making them pretty much unusable to avoid disturbing management staff and it is all closed past 6pm or on Sundays. -Ally waste is a forced service which you pay $35 every month for trash pick up, although at least twice a week they would skip my apartment for no reason. -Area has constant semi truck beeping noise or construction noise, and it wakes you up starting at 6am most days even with windows closed. -Walkways and areas near dumpsters are very dirty, there is often trash all over the complex. All in all, you are much better off looking at a different complex closer to downtown or in a different part of flagstaff for relatively the same price but a much safer and more walkable part of town. I would steer clear of this place. read more

My interaction with Elevation was remarkably poor. I filled out an application online and read the disclaimer that stated "Applicants combined income must be 2.5 times the monthly rent." I qualified based on this statement for a "Budget" apartment. So I paid $375.00 based on this misleading statement. I spoke to them the day after I submitted my application and was told that the minimum income had to be between $40,200 to $50,300 to qualify for a "Budget" Apartment. (If I made $40,000 a year ~ I wouldn't be looking for a budget apartment.) They would be refunding $300.00 as the $75.00 is non-refundable. The check for $300.00 would come from an office in Tuscon (Lord knows when I will receive it!) I read all the disclaimers prior to sending the money and feel that this is a bait and switch operation. I will be filing additional reports with the Better Business Bureau and the Attorney General of Arizona. read more

Such an awesome place to be the staff and maintenance workers are always so nice and understanding!

Enjoyed living in these apartment buildings over the last year, with the relatively bigger space and a washer/dryer and other amenities in the unit itself. Moving on to other things and places but wanted to recognize two kind and professional individuals. Thank you very much, Shelby Mitchel (Manager) and Rae Smith (Assistant Manager), for helping a veteran out with closing paperwork and related details. If you're looking for an apartment in Flagstaff, contact them. They'll help you out, too. read more

Elevation has been terrible since we moved in. This place is seriously not worth your money. It is not a "gated" community like they claim it to be, pedestrians or the local public intoxicants have full access to enter the property whenever they please while on foot. They send out emails about issues with dog feces not being picked up during snow fall but they don't even shovel sidewalks or take care of the parking lot when it snows. The community trash cans are ALWAYS full and there is always trash thrown everywhere around the trash cans. During the summer they had issues with multiple skunks on the property during day and night time hours. Animal control was contacted and were not able to fix the issue and management refused to call pest control or to set out traps. Kids on the property are unsupervised and absolutely out of control, management refuses to do anything about it. They run around screaming, leaving trash every where, drawing in permanent marker on sidewalks, throwing paint all over the buildings. Honestly I love kids, have one of my own, but it's ridiculous how much they disturb the peace and destroy the place. The only employees on this property I like to talk to or have encounters with is maintenance. They are genuinely nice guys and actually care about your issues and want to help. I regret moving in and can't want to get out. read more

we love it here! Rae & Antonio were so helpful and took really good care of us. Our move in process was fast & easy, and they made sure our unit got brand new appliances before we moved in! The maintenance guys are friendly, our neighbors are wonderful, and we couldn't be happier! read more

HORRIBLE I don't want to live here anymore. They will put random charges on everything, the main manager is SO rude, they literally charge a mountain fee? And having a storage closet? (Not to mention, Almost EVERY unit has a storage unit) they are money hungry. Maintenance hasn't come and it's been almost 2 months. The pool closed RIGHT as summer started. They have been holding some of my packages and don't even let me know they have it. Don't live here. Please. I know there's not too many other options in flagstaff, but don't live here and save yourself a heartache. Not to mention, they never answer their phones. read more

New management is great. They have responded to all of our requests in a timely manner. Lorenzo has especially been very helpful - he came over quickly to fix our things and was delightfully polite. I am very happy with this new company that recently took over managing the property! read more

ANOTHER CHANGE IN MANAGEMENT!!!! This has been the third time since we've lived here (almost 2 years) that they've changed management. We were not given any heads up, just a letter on the door saying there's new management and have to now re-setup paying rent online, with a $10 setup fee! This place is ridiculous and can not wait for our lease to end. Thinking of renting here? Don't do it!!! read more

Really happy with the management. They were so helpful and made me feel at ease in the entire process.

DO NOT APPLY. Seemed okay when we toured. We called with a few questions before applying. We were told our short timetable was no problem. We were also explicitly told the holding fee (which is enormous) was a deposit that would be paid toward our move-in. Well, the turnaround for the application seemed fast at first. They called to ask for the holding fee a few days after we applied. It was at this time they informed us that holding deposit was a fee. So it was stacked on top of move-in not applied to it. I was already frustrated but in a bind. When I followed the link to pay the holding fee there was no fee applied to the account. I called. No answer. Left a voicemail. No returned call. This happened a few times. I had to put my things in storage and arrange for temporary housing. When I was able to go in person (after I'd move up here) I was told the background check for my fiancé would take 2 weeks because he grew up out of state. This has never been a problem in 7 years of living in this state, but OK. Why did they call and say I was approved? Why try to take my money? overall, not reliable or professional. We will be giving up on our application fees and move on to somewhere else. read more

I don't really understand why this complex has gotten such terrible ratings. I moved into Elevation in July, and I've had a great experience so far. Yes, its unfortunate that a lot of people are inconsiderate jerks and don't pick up after their pets, but besides that, I've had a great time at Elevation. The office staff has always been really pleasant and helpful, and the apartments themselves are gorgeous. My husband and I always get complimented on how nice our place is. In terms of noise in the complex, I've never had a problem, but I suppose that just depends on who your neighbors are. Cant blame the complex for inconsiderate neighbors. If we don't end up buying a home next year, we will definitely be renewing our lease with Elevation! :) !! A+ ! read more

My family and I moved here in June of 2015 based on the price and beautiful layouts. That is where the good ends. We plan on running for our lives the second our one year lease ends. Elevation apartments is poorly managed by an unprofessional and incompetent staff. While on paper, the location looks desirable; Living at Elevation has left us frustrated, disgusted and even scared for our lives. I can honestly say, I now know why Flagstaff has been dubbed: "The Ghetto in the Meadow". Since the first month we moved in, the sloppy management has misplaced our rent bill, failed to answer their phone and charged us for late payments gone unpaid because of their error. Playing phone tag with management has been an exhausting nightmare. This month, my husband actually got through and was hung up on after asking where the rent and water bill (which changes every month) was. It has been like this for 8 months. There is clearly a huge communication problem here that they have no intention to fix. If the management wasn't enough to deal with, there are plenty of unsavory characters lurking about the poorly monitored premises. Before Flagstaff, I lived in some shady areas of Phoenix for 25 years. I have never had a drunk man climb three flights of stairs, stumble into my home and stand in the doorway gazing at my 3 year old daughter. Nope, only here in a measly 8 months have two people intruded into my home, chased me through the parking lot begging for change and almost hit me with their car speeding through a residential area (because there are no speed bumps whatsoever). These are all different incidents, but they all happened. That is enough to make you sick. To sum it up, don't move here. You'll get a pretty apartment, in a terrible area where the management will screw you at every turn. read more

I have lived here for 2.5 years and enjoy the apartments. They are new and both units that I have lived in have been clean. Maintenance is fast and they do a good job. The first unit I lived in was near the office and very quiet. I now live by the 3 bedroom apartments and there are a ton of noisy kids who draw all over the walls. Sometimes we get passive aggressive notices from the office about how people should watch their kids and pick up after their dogs...that's about the extent of the enforcement on those issues. Manager Kim is not fit for the job. She lacks the organization and ability to manage this complex. Kim also lacks good customer service and can be very rude. At one point, management misplaced $3k of my rent money. After I discover this issue, it was basically ignored and forgotten for two and a half months. This is just one of many issues I've had. Our move out experience (from switching apartments) was so confusing and unorganized it was as if they had never done it before. So in summary, we pay $1325 for 2 bed/ 2 bath. It's pricey but typical for the area. Nice apartments, but management is lacking. read more

Parking spots are too small, expect digs on sides. Security only walks around to close the patios on roof, they don't expect or watch apartment buildings had someone try to break in and they don't repair door properly. Neighbors are rude and inconsiderate!!! read more

I agree with Whitney! I moved in middle of July. My apartment had spaghetti on the ceiling and the place clearly wasn't cleaned. After complaining to the leasing office they did make right on that. My biggest complaints are; 1) the number of unsupervised children of all ages (seriously still in diapers) running around with no adults present. They leave toys, food, trash, bikes, etc out on the sidewalks, in the pet areas, everywhere. I was even having trash thrown onto my patio for a while (including children's dirty diapers) 2) No one picks up after their pets. Their is shit literally on the sidewalks, in the rocks, everywhere. Just today I picked up 4 piles of dog poo just because it bothers me when I'm walking around. There are pet stations everywhere and no one can seem to grab a bag and be a responsible pet owner. Besides that...many apartments are low income and so the quality of tenets is not great. Lots of loud music, trash, people not following community rules. Lastly, someone always parks in my covered parking even when I leave notes saying "you're in my spot!". Just going to have cars towed I guess. In defense of the leasing office...they do send out letters telling/reminding people of rules. There is just no follow through. read more

Thank you Brooks and Sam for replacing my refrigerator within a two-hour time frame when you were first informed of my fridge dying. I appreciate your professionalism and courtesy. I know you would have done the same for me over the weekend if you had been aware of the problem. Elevation maintenance team is the best. read more

First let me make it very clear to you, this place should not be named luxury. Yes, the pictures look nice, but the first thing you will come to realize is space is super limited and you could have a little more space if they did not put a giant size water tank in the closet; and if they added more shelving in laundry closet; and if they did not have the rule patio furniture only on patio (a lot of people break that rule). That's right; they won't even allow lawn chairs. It has to be patio furniture). The list of rules goes on and on, however, they will not stick to any of their promises or commitments. Let's talk about their false advertisements: they will tell you you can use the club house for events and guest. After you move in, they will tell you that you can't because other people who live there may want to watch tv while you are in their with your friends. They tell you they are going to get the security gate fixed. It did not work more than 5% of the time we lived there and when we called security they never came. Let's keep this review short. The list can go on and on with why you should not move here. So I'm going to end this review with one last fact. They will lower the price to get you in and when your lease is up, they will raise the price very high. I'm talking 2-3 hundred dollars. So if you think you are saving your not. You can get a newer, nicer luxury apartment on the other side of town for the same price of the increase price you will have in a year. So you might as well pay a little extra in the beginning and have a real luxury apartment that will allow you to have your guest. Don't be like me. When I found out they lied to get me in, I moved. Instead of them walking in integrity, they charged me. So I lost out, because I believed them and when they did not do what they said, I still have to pay them. I only moved there, because They told me they had the accommodations that met my needs with the club house. Since they did not, I had to move to a place that accommodates my needs and I have to figure out how to pay rent for two places. Would you believe they want the last two months of rent, after I left their place better than what it was when I moved in. All I can say is, if you read this and still move in, you deserve whatever you go through with these people. read more

Whatever you do. DO NOT LIVE HERE. Absolute worst experience ever. The people here do not care about anything besides money. Not exaggerating: EVERYTHING was broken or messed up upon move in, sloppy paint job, broken windows, ripped screens. One of the bedrooms didn't even have a light and when we asked to get one they told us we could buy one ourselves, but that if we installed it it then belonged to them.. wtf. they NEVER fixed the window, and then tried to charge us for it upon move out. The pool was barely accessible since it was always under maintenance. The parking situation is a nightmare. Most of the staff are unbelievably rude and unhelpful. Constant weird smell. We were all constantly sick in this place, probably has asbestos or mold. PLEASE PLEASE PLEASE DO NOT LIVE HERE. We ignored all the warnings on google reviews but do not make that mistake, THIS IS THE WORST PLACE TO LIVE IN FLAGSTAFF. I'd give it -10 stars if I could. read more

This place is absolutely horrible the staff and maintenance could careless about you. I had multiple issues and they pretended to care and take care of it but they never truly did. This place is completely over priced and not worth living at one bit. It smells of dog food most days and dog barking is heated all times of the day. When I lived there I called it Hellevation because it was so terrible. read more

I lived here in 2018 and the old management was decent. However I moved back here early 2022 and the new management (specifically Ray) are MEAN!! No other way to put it. The apartments are decent, however no AC in 90* heat is insanity. The pool is closed all the time and when it's open they say it's heated year round but it isn't. I had to break my lease early to move across the country , and I gave them the required 60 day notice. It was an emergency so even though I was paying the rent for those 60 days , I had moved out early. The office found out I wasn't in the unit anymore and billed me (on top of the $2000 a month I was paying for the 2 months during my move) an extra $3000 for "leaving without a proper notice". They THEN applied an extra $1500 on top of that because I didn't pay them $7000 within 10 days of them billing it to me. Ray has laughed at me over the phone, sent nasty emails, and simply told me if I don't pay they will have collections come after me. They do not care about their residents and don't want to help at all. Most expensive apt complex in Flagstaff but it's just crappy appliances, mean staff (who will not respond to you for weeks) and a noisy neighborhood with cars racing up and down all through the night. Save yourself some time and DONT bother touring here. read more

The complex is nice but the *new* management is the absolute worst I've ever worked with anywhere. When I first moved in, I had the option to pay a security deposit or purchase a bond for $175 that would cover $1,000. I went with the bond option. Upon moving out, we were given a report of items we had to pay for and that we did not have a deposit to cover them. We spoke with Jeremiah in the office about the bond we purchased and he responded that it was no longer valid because a new management company took over effective 08/14/2020 making it void. Our lease ended 08/31/2020. Management companies changed, for the worse, from MEB to Apartment Management Consultants (AMC). We were never given any kind of notice that our bond would no longer be valid and are now left with $900 that would have originally been covered by that bond. ***But keep reading if you want to hear all about Jeremiah Gilligan who now runs the office at Elevation apartments for AMC. *** Where can I start with the string of lies and deceit in dealing with him? He first told us that the bond did not exist. But then he magically found a copy of it in our file when I sent him proof of purchase and he told us that under the terms and conditions is where we could find that the bond was no longer valid. I requested a copy of that bond TWICE to which after the second request he admitted that he actually didn't have a copy of it in our file, only a hand written note. Moving forward, he offered to deduct the $175 we paid for the bond from our total amount due. We decided to explore our options and contact MEB to see if they could provide a copy of the bond or help us get access to it. In the couple days of working with MEB, Jeremiah sends another email stating that if we do not pay him he will send our bill to their attorneys office (boarder line extortion???) So we return to the conversation of deducting the $175 from our bill like he said he would. But Jeremiah changed his mind over those couple days and decided he would only deduct $100 and only if we paid the full lump sum by end of day today (which it was 3pm and the office closes at 6pm). We luckily convinced him to give us one more day to get the funds together. (But shouldn't we really have 30 days to pay after receiving the move out report on 09/11/2020?) This whole situation was a complete money scam and it will happen to every resident who decided to purchase the sure bond like we did. Jeremiah Gilligan and his company, Apartment Management Consultants, do not care if you were a loyal resident for multiple years, never making a single late payment. He will try to take all the money he possibly can from you. read more