They took excellent care of my Dad and made his hospice journey much easier for our family.read more

Hello, I am very disappointed in the services I received today. I am a Social Worker in the…read morecommunity and assist a lot with discharge planning. When I called the St. Louis office, my call was re routed to their corporate office. I called at 10:58am with a family I am helping inquiring about services. The young lady that andwered told me to call the St. Louis Office. I explained that the number on the flyer I was given from a former colleague that use to work there is the one I called. I asked for clarification on what number and the representative kept saying the same thing. She finally explains to me that the number I called was correct but it was rerouted to corporate because they were in a meeting. I the asked if I can be rerouted to a voicemail for the liaison and asked for an email or fax number to send the referral to due to the sake of scheduling for the family and I. I was put on hold and transferred to a woman named Twyla. I asked her for the same thing and she continuously talked over me and then hung up on me while I had the family present. I called back upon the family's request and asked to speak to a supervisor and she refused to allow me and the family to speak to someone over her. This is unacceptable and I would really like to speak to someone who is over her and the other representative that took my call. The family really wanted and needed their services and corporate office failed to provide adequate referral information and was very rude when we explained the number we called was for the St. Louis office. In the past I have a had great working relationship with Phoenix. I have sent many of referrals to you all but this is by far the most disappointing experience I have ever had.

Our NIGHTMARE started the first morning, my mom called me crying at 11:20am and said nobody got her…read moreout of bed yet, no meds, no breakfast. So of course i was so upset, ready to come up there and get her up myself. I called and talked to the front desk. Eventually, she did get out of bed maybe an hour later. When we inquired about the reason she was still in bed at 11:20am, we were told, We didn't know her preference."!We heard this statement many times during her stay. She was left in bed many times throughout her stay there and they always had the same excuse. Seemed aggravated we would even be concerned about it. There was not one week there wasn't an issue. From, CNA's being verbally abusive to CMT'and nurse's not giving her medication, nebulizer treatments and insulin, her not being checked on regularly during the night. Not receiving her dinner, to which we were told she received it and it came back untouched. No accountability at all, and i mean NONE. Every-time we would ask, Beth the director of nursing would say, "We have to educate staff." EVERY TIME. She was not given her textured altered (pureed) diet. I was so worried she would choke. They did not care AT ALL. Mauri, the day nurse supervisor never had a moment to address anything and always called my mom by a wrong name. She was mean to our mom, even other CNA's told me she (Mauri) "couldn't care less about your mom." So many incidents. She had scratch marks on her one time, and again we got"we will educate the staff." One time she hit her head on the headboard of the bed because a CNA threw her legs into the bed and no one let us know nor seemed to care. They seemed more aggravated that we were upset about it. We eventually installed cameras in her room, and that did help. We still had incidents though, and not minor ones. She had a CNA yell and pointed in her face, and yelled at her and told her to "eat your food and drink your drink" then walked out with my mom crying help me help me, again, we heard, "we will educate the staff." And also, the director of nursing, Beth went in further to tell us "she was not working with your mom that day, just helping out passing out trays and didn't know her". What!?'! So that makes it ok? The executive director, Michael, tried, i will have to say. I am sure i was a thorn in his side because I was in his office at least once or twice a week. He tried to rectify the problem.He would listen and generally seemed concerned. The problem was his directors didn't help him solve anything. The social worker had an attitude most of the time and was terrible at follow through. By the time my mom received her communication cards, she could no longer use them. I felt like i was always needing to fight just for adequate care for our mom. My mom had some fantastic staff, particularly, Dana, a nurse who worked in the rehab section but subbed on the nursing floor, was exceptionally great, and Lucy one of the overnight CNA's was good and my mom liked her. She had others that were good also, Victoria was another great CNA. It was my mom's home. She passed on June 13th, 2025. I did a lot of the CNA work (not just during her last days but the whole time she lived there)., when hospice came in, it did help, although when they were not there, I did the CNA's job most of the time. I needed to, otherwise she wouldn't have had the care. I rotated her, wiped her bottom, changed her, fed her, all things the CNA's are paid to do, but i needed her last days to be good. There were times i would go try to find someone to help me change her or rotate her, but to no avail, so i did it myself. The whole experience was horrendous. They were always saying to us they needed to educate staff, so hospice said they would be happy to inservice staff about ALS. They never took hospice up on that offer nor would they listen to the family when we tried to explain her needs. We appreciated the executive director coming to her room on what would be her last day, and ask how things were going and made sure we had snacks and drinks. But no one and i mean no one from administration ever offered their condolences, through any means, email, card, text, etc. No one. My mom paid $350 a day (private pay) to live there. Not one person from administration ever has contacted our family and said sorry for your loss. What does that say? Their were CNA's that offered their condolences and one nurse actually came to the wake. She became like family to us and we were so appreciative of her care for my mom and that she took the time to come to her wake. We didn't expect administration to come to anything, but we did expect at least a quick email"sorry for your loss." Please please don't make the same mistake our family did. Really reconsider if you want to place your loved one in this facility. You will have some good days but mostly horrible days that you will worry constantly if your loved one is safe or not. -The Kuhlengel Family

A very warm and caring staff who provides excellent care for your loved one. They understand your…read moreconcerns and the communication is open both when you are there and by phone. You are always greeted with a smile and hello from the staff. Our family is very happy to have found such wonderful care with Mount Carmel - Mary D's family

The staff was very nice and prompt. Dr. Taylor Sudduth was a good listener and handled the problem…read morewith great care. Thanks to all who participated. Mike Kaupas

My young teen daughter got a stomach bug that lingered for days and started getting dehydrated…read moresince she couldn't even hold down fluids. So we signed in online and were able to get an appointment right away which was wonderful and sure beat waiting in an ER for hours. The nurse and doctor were AMAZING with her and eased her anxiety about getting an IV. I get like she was in good hands, and She felt better by the time we left. Very glad to have this urgent care nearby that could offer fluids. I def Recommend them for non emergencythings like this.