Great Staff. Extremely Friendly & Professional. Thank You for Everything. All The Best !!!!!!read more

No communication. Shipped them a watch early April, using their packaging after being quoted a…read moreminimum of $1300. It's MIL 90th bday so ok! We do it. Radio silence. Send email Radio silence Husband calls. They have no trace of said watch. Pls provide tracking. Dig out receipt for shipping on May 27 It was received April 10! What is the deal? Beware, and prepared to chase them especially if there is no money in it for them! This watch was unfortunately a dupe, but they could have emailed me that info when they first received it and knew that. THANK YOU FOR THE RUN AROUND

Highly recommended Sasha was super nice and patient with me…read more Recommended Star of David neck less I also bought a tennis bracelet The prices are great you can make a great deal with Sasha or Mike . Very responsive with great altitude Quality jewelry and super nice display . Highly recommended Definitely will buy again.

From the owner: Walk in or schedule a private appointment today! Elevate your style with luxury watches and…read moreexquisite diamond jewelry. Don’t miss our exclusive showcase!

Frank jewerly sells great quality products. Highly recommend which they were in kendallread more

Frank is a class act. In this business you need to trust your jeweler and I trust Frank. I have…read morenumerous friends that have been going to him as well for years. Not one person has ever had a problem with him and his products. When it comes to watches he is second to none. I have taken all types and brands. He even fixed a serious problem with a complicated issue on a high end brand. He treats all his customers as family. I trust Frank and highly recommend him for all your jewelry needs especially watches.

No recomiendo este negocio de joyeria Tienen precios…read moreelevados, mal servicio al cliete cuando te venden un reloj y regresas a venderlo. Se niegan a comprartelo, para no verse obligados a darte un buen precio por el reloj q ellos mismos te vendieron. No recomiendo Grimal Jewelry

I'm reaching out to provide feedback regarding a recent experience at your Hialeah location. I…read morevisited the store to have the battery replaced on my watch. Unfortunately, I had to return later the same day because the watch had stopped working shortly after the service. Upon returning, I was informed that the store did not have the proper tool to tighten the back of the watch, and I was asked to leave it overnight. When I came back the following day, the watch still wasn't working. I was then told I would receive a refund for the battery replacement, which I appreciated--but the process of picking up my watch and getting the refund took almost an hour. During that time, multiple employees were trying to figure out how to check me out in the system. I had to ask several times to speak with the manager and to simply have my watch returned. The entire situation was incredibly frustrating, especially considering the watch is worth over $500 and the battery service was only $30. The lack of preparedness and urgency from the staff made the experience even more unacceptable. I'm sharing this not just out of frustration, but in hopes that it can be addressed so future customers don't go through something similar.

I had them add a safety chain to my tennis bracelet, and it fell off in less than a month.read more

Ring shopping is never an easy thing especially for an engagement ring but Rudy made this process…read moreso easy and we made it a wonderful experience. Not only do you get a unique and custom made ring but the customer service was nothing less than AMAZING. We truly felt like we were the only customers there and Rudy's patience and wisdom in designing and diamond lesson 101 was nothing less than spectacular. We're so happy to give our business to this passionate designer. We will be back and rest assure we'll continue to recommend this fine local establishment to all. Thank you again Rudy.

Took my chain to fix and it was beautifully done and service was great! Very affordable!read more

Employees were dismissive, hard to find, was definitely not worth the time. Not sure why I was…read moretreated in such a way

Ari and his team are exceptional - he helped create the engagement and wedding bands for my wife…read more The customer service and dedication he's shown every step of the way has been fantastic. Highly recommend this team for any of your jewelry needs!

Not all superheroes wear capes, that's exactly what I think or Ari, his brother, and his business…read more Let me start off by telling my story and then the first sentence will make all the sense... In early June I purchased a well priced cushion cut diamond off JamesAllen.com, one of the biggest online diamond websites. I was told that it would ship to me two weeks later which was perfect because I already booked our sailing trip to the BVIs where I was going to propose. Two weeks go by and I don't hear a peep from JamesAllen so I decide to get in touch. The agent told me that because of the size of the center stone it's going to take the jeweler a bit longer. Ok fine, fair enough. It was a custom order so I figured this made sense. A couple of more days went by and I didn't hear anything so I called back. This agent told me that it was taking the jeweler a bit longer than usual but it will absolutely ship to you on Tuesday. Ok great. Tuesday comes and I don't hear anything so I call them again, this agent tells me that it's still set to ship today. It was 6pm so I asked the obvious...it's really going to ship today this late? She assured me that they ship until 8pm so it will. I asked her to call me whether it ships or not just to confirm. Oh, I was getting nervous cause we were set the leave that Sunday...5 days away. About an hour later I get a call from the head of customer service who very nicely tells me that this is one of the hardest calls he's had to make. Instantly I thought, no bueno. He begins to tell me that from the production facility to the shipping facility (which is one block away) that they've lost the diamond. They don't know if it fell in another bag, order, on the floor, etc. He tells me that he has never had to make this call before. I calmly ask him, ok well can we make a similar ring, thinking he must of more diamonds and some options for me, nope. He begins to tell me more bad news, "I can't make you a new one before you leave either. So I recommend you go local." In the midst of freaking out I started browsing yelp and found Vivid Diamonds. They had nothing but 5 star reviews so figured if anyone could help these would be the guys. They were closing in 5 minutes but I called anyway and Ari calmly answers the phone. I tell him my situation and he was so relaxed. He tells me to send him an email with the diamond and he will figure something out. I emailed him and he calls me back in 10 minutes and says, "man be happy they lost it, you don't want that diamond." He tells me to come in Wednesday afternoon and he will have some options overnighted from the west coast for me. I arrive Wednesday and I'm instantly treated like family. Ari and his business partners are all saying hi and offering coffee and water. The first diamond he shows me is perfect and he stays within my price point! He gets me in a temporary setting for the proposal and built her the perfect setting for when we return. I can begin to express my gratitude for Ari and Vivid Diamonds. He saved my ass and we ended up with an even better setting! I'll cut it short... Cliff Notes: Go here, plain and simple.