The cat is out of the bag! Smokin'Hubster and I are relocating and Central UP Insurance Agency is…read moremaking all of the details fall into place. We researched so many agencies over the Internet. As soon as we found the Central UP Insurance Agency, we stopped looking. We knew they could cover our new home and auto coverage policies. I can tell you how wonderful they are, but see for yourself: Real people on the phone! Up to the moment email Q/A and updates! Direct information with details and next steps! These are the hallmarks of great customer service AND confidence that you made the right decision. Any and all future insurance needs will start here; no need to wonder or hesitate. We are looking forward to a long relationship with this local company AND new neighbor!

They can't get their stuff together. They send out bills after their due date. I asked to get a…read morebill of all money due so that I can be caught up... According to their records I am a month behind, according to receipts and their own app (until I pointed out the discrepancy) I am overpaid. They refuse to give me a copy of what I owe... Keeping me a month behind. I have had no complaints until recently. And don't get me started on Andrew. The level of unprofessionalism he showed was ridiculous. I want to know how hard is it to send someone a true bill?

Rod Lizak is a great State Farm agent in Marquette and would definitely would recommend him to all…read moreyour family and friends for your insurance needs.

Stopped in today to deposit some cash in my checking account. I had $240 I kept $60 and had them…read moredeposit the rest. She made the deposit and if left. An hour later they called and asked how much money I deposited?? I said $180... they said ok the teller typed in $160 and and we shorted your account $20 we will go ahead and fix that right away!!! I love their honesty and all around willingness to help!! There is a woman named Tracy that I always deal with and she is just great!!!

This is the best financial institution I have ever dealt with. The employees always go above and…read morebeyond in helping, and they were really kind and supportive in helping my college student get her financial footing.

Worst customer service skills ever!!! At least I can give them 5 stars for being…read moreconsistent...consistently rude EVERY SINGLE TIME I CALL. I live out of state and recently had to gather information regarding my account and every person who assisted me via phone was just down right wretched. No thorough explanations, no chipper voice or greeting, completed the absolute minimum required and literally hung up prematurely...WITHOUT a closing remark. Ever teller I spoke to had a monotone depressed robot like voice. Ugh...hoping I won't have to deal with them much longer.

We recently sold my grandmother's house and Mr. Argall did an outstanding job. We met with him in…read moremid July and he hoped to have the house sold before the "snow flies." We signed the papers on July 30th and officially closed on September 2nd. He helped us navigate some unexpected problems and handled all the paperwork. We live in another state and didn't even have to be there for the closing. Mr. Argall made a difficult situation highly manageable and I would recommend him to anyone looking to buy or sell a house! Thank you Ben

Excellent service, very friendly staff and many options for your money. Missy took great care of us…read moreas she set up our accounts, our online access and the ATM cards. I've never opened an account and had the ATM card in hand at the end of the appointment! The Negaunee branch is undergoing renovation inside and out. We're excited to see the changes that are coming our way. It's already such a convenient location, looking forward to being a long-term customer! Kudos to Missy for helping us get underway!!

my master card and membership were closed without notice leaving my veterans disability with no…read moreaccount to go to until i could set up with a account. Now i'm worried about my mortgage (always paid on time.) I've spent up to 26 minutes on hold waiting for customer service having to listen to non-stop ads, promos ad nauseum.

Craig was great, he explained the selling process to me, took great pictures, and created a very…read morenice listing. We had multiple offers on our house within the first couple days, all above asking price. He was also there with us through the closing process to make sure everything went smoothly. My house was in the L'anse area, so I was a little concerned about how far away from Marquette it was, but he was right there, on time, whenever needed. Great realtor, we will be using him again in the future.

Very professional and friendly staff. The bank lobby is very comfortable and inviting. We reached…read moreout to the bank when we decided to buy a home in the area. The process was easy and managed competely by email and phone calls. Coming in for closing was like visiting with friends, where we easily set up new accounts for savings and checking. It was definitely a full-service experience! I wish the ATM network was more robust in the Upper Peninsula. They've added video teller machines that are readily accessible on evenings and weekends. I'm encouraged that UP State Bank is a steadily growing business and look forward to many years of service.