I visited the Shermin Williams store on Murray Ave earlier today. I was very surprised at the…read morecomplete lack of customer engagement. Not just poor customer service, total customer ignoring. I walked in and the two visible employees never looked up or spoke to me. No visible customers in store. I went over to paint samples to look. The entire time I was looking at samples, all I needed to do, no one approached me, said hello from across the store, offered to help, asked if I needed anything... nothing. I took a few paint chips and left. As I was leaving a youngish employee was coming in from helping another customer load a 5 gallon bucket into his van. He mumbled have a nice day as I walked out. Very disappointed in this store.

All the folks at this location are great - a wealth of knowledge and glad to help with any…read morequestions. Also, the SW Super Paint is AMAZING! I've painted lots of rooms and houses over the years as just a DIY painter (not a professional) and I was shocked how good the Super Paint blended in even after a week on touch-ups. No more of the big-box hardware store brands for me. I'm HOOKED!

Greenville's only art supply store. -always helpful…read more-could be larger and roomier -they will order for you -great selection of artist paper -large inventory of canvas and wood panels -standard pricing. -would love to see a customer appreciation coupon or some incentive to help a small business.

When only the best will do. Ask for Kevin but all the staff members are knowledgeable and will…read moreguide you through all the steps.

I went to Sherwin Williams in hope of painting over my bedroom in my apartment complex. Needless to…read moresay I didnt know what to buy, what I needed, what color, how much it should cost. Adam helped me with everything!! If it wasn't for him I would have spent over $80 on stuff I didnt need. But, because of Adam being so gracious and kind I left with everythjng I needed and only spent $23. I was so stressed and nervous about buying all this and he took all the pressure off!! If I ever need to paint my house again I will be going to that Sherwin Williams and asking for Adam's help!!!! Could not have been happier with the customer service. :)

Didn't pay us any attention waited forever to get help while workers were in back .. worst…read moreexperience ever That was my first review, the assistant manager called me and was very nice and apologized for what had happened and asked me to come and treated very well !

Wow! Talk about incredible customer service and quality paint! Doug was extremely knowledgable and…read morewent out of his way to make sure my paint job went as well as it could. I'm a Sherwin Williams Toccoa customer for life!!!

From the owner: Your local Sherwin-Williams Paint Store in Toccoa, GA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies for home updates, DIY projects, and contractor work across suburban communities. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

My fiancé and I have recently bought a house and wanted to give it a fresh look. We decided to…read morecheck out the Commerce location where we met Bo! Bo was absolutely incredible each and every time we came into the store. He was friendly, welcoming, knowledgeable, and helpful! If and when we need to return to this store, we will 100% do so thanks to Bo!

From the owner: Your local Sherwin-Williams Paint Store in Commerce, GA, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies tailored to rural projects, agricultural properties, and specialty builds. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!