The place is a mess! Carpets are nasty, I don't think they've ever been cleaned, not even for the…read moregrand opening. Kitchen is dirty. Plates and glassware are chipped but still in use. The health department should make a surprise inspection. Food is not stored properly, sanitation almost non existent. Revolving door with cooks (six cooks in 6 months). Staff is complacent. Earbuds and lack poor sanitation are the norm. Management doesn't care about repairing/replacing broken equipment. Meeting rooms are used for storage in plain sight. Not a place for anyone's parents.

Quality of food. The Grand usually runs out of food for the two meals they serve per day to their…read moreresidents and the food is usually on cool side. Housekeeping can use some help, as they dust around things.

I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

My parents lived there for about a year before the pandemic and it was such a wonderful…read moreenvironment. The staff/teams were so loving, and the ability to walk indoors to meals and Mass was a real gift. The specific apartment was spacious (we had a 2 bedroom) and although it wasn't fancy it was very nice and we were able to enhance it with so many items from my parents home. The ability to move across care levels (my parents were in independent but needed nursing at times) was also really helpful. Their faith based orientation was obvious and comforting, across all staff (office), priests, music director and even some brief interactions with the CEO.

I've worked in this facility. And honestly this facility is great! There are many families that are…read morenice, and the staff is nice as well.

What a gem, all around fantastic. I feel confident sending referrals to this well established…read moreSenior Living Community. Recommend, and Tanya is exceptional in her leadership, customer service, and attention to detail.

My aunt has been a resident here for years. She loves all the activities. She made many close…read morefriends among the other residents. The food is fresh and delicious and staff are friendly. Very affordable rates too.

My mom was in rehab for two weeks. Worse time ever. First night there CNA told her to pee in her…read moredepends when she rang her call light. Call lights were not answered that she finally just got up by herself . They felt that waiting 30-40 mins when you have to go was fine and many times she ended up been a mess. I have never been in a facility like this where you never see a nurse or cna in the halls. THey are always telling you they are understaffed and overworked. I could go on and on . Lastly , I don't understand how they feel that a shower once a week is sufficient. Please find another rehab place for you or your loved ones. I couldn't wait to get her out.

My brother is in Long Term Care at the Lutheran Home in Arlington Heights. He has been here for a…read morefew months. He started in Rehab after a hospitalization and then transitioned to Long Term Care. This is a wonderful place that I highly recommend. The nurses are wonderful and have taken great care of him. Everyone is very friendly and very kind to my brother. The food is great, his room is always clean and my brother is always clean and well taken care of. This is a great place!

The staff is very attention and kind, they do wonders. Especially the physical and vocational…read moretherapists The food is good too.

My father was here for several days for rehab after a few weeks in the hospital. The plan WAS to…read moremove him into assisted living, here or somewhere else. The staff is generally nice but overworked. Several slips in care occurred but one was unacceptable and caused me long term problems. One night my Dad needed help going to the bathroom and no one came. After 3 hours, he couldn't hold it anymore and wet himself in the bed. When the morning staff came in, he was wallowing in pee. The experience was obviously humiliating. Devastating to his long term care needs, he now refuses to be " put in a home" and will only return to his house. He will not even consider places outside The Moorings.

New Perspective: Very troubling: another high rent increase of 8%. The quoted price for the Memory…read moreCare room is not being honored putting the resident in a very difficult position on short notice. Terrible situation to be thrust into.

New Perspectives, Long Grove has provided great care for my mother. My mother has been a resident…read morein the memory care wing at New Perspectives, Long Grove for over 2 years. She entered just after Covid, new ownership transition along with a transitional Executive Director. There were some noticeable rough spots when she first entered, however the core staff was present which did not diminish high quality care that my mom received. Shout outs to the excellent care takers, activity directors and Katherine, the Health & Wellness director, for exercising great skill and compassion during this transitional period. There has been a noticeable improvement with current Executive Director Kirsten (in place since July of 2024). Kirsten is fantastic and maintains strong leadership in providing a high quality of life for the residents. Don't be distracted with the "Shiny Brand New" facilities that are popping up. It's the staff and the care that they provide that really matter - New Perspectives, Long Grove continues to provide excellent care for its residents.

It's hard for me to be the best judge of the value of this establishment since my only experience…read morehas been watching my daughter's harp recitals. I have had the chance to meet some staff, walk through the main public areas, and sit in one of the banquet halls where my daughter has performed. From what I have seen and experienced, the staff here is kind and knowledgeable and I can only guess that the residents feel that too. There are plenty of dining options, social activities, and areas for residents to socialize. If you're looking for the right retirement community for yourself or a family member... this place is worth a visit.

Attended there Holiday High Tea Service with the family. Service was spot on, Victor, Alexa had…read morethere "A Game" that day. Would recommend stopping by when they offer there Tea Service, again. Food was exceptional.