Update: about 8 weeks post-surgery I began working out with a personal trainer (at a gym, not at…read moreBRG) to safely gain my strength back. That trainer just so happened to have have worked at a different location of BRG, and this trainer left that field because "They have like 10 or 12 back exercises and pretend to make you a custom program of 5 or 6 of 'em but really they're randomly picking them." If that was enough to cause a whole career change, I am a bit disappointed with the 'custom' program that had been developed for me. With that being said: Jodi was still awesome and while the physical therapy couldn't reverse something that needed surgery I guess I'd still recommend them.

Good therapists. Appointments are often way too short. I really got tired of the lack of…read moreinteraction with therapist and patient and the high copay every visit. Didn't feel like there was really a dedication to the client.

I had a shooting pain down my right arm and the physical therapist I had seen in the past had a 6…read moreweek wait for an appointment. I called Phoenix and was able to get an appointment the same week. My therapist, Justin, quickly figured out that the issue stemmed from an issue in my neck and developed a hands-on treatment plan. I've been going for about 6 weeks and the pain went from excruciating to almost non-existent. I'm incredibly grateful for the work that they've done and have already sung their praises to two colleagues who are also hurting. Additionally, they are very easy to get in touch with and schedule and the office is cheery and the front office staff is knowledgeable and kind.

Phoenix has been the best PT I've ever experienced. The quality of time the Therapists spend with…read morepatients is excellent! I would not go anywhere else after coming here. I highly recommend!!

The MD's I've seen are very professional & extraordinarily competent. Nothing but high praise for…read morethose folks I have knee issues from past injuries and was a candidate for total knee replacement (TKR). I went to UBMD Orthopedics Physical Therapy at the Maplemere location to see if I could strengthen the knee to prep for or possibly delay TKR surgery. The UBMD PT department is where I faced issues. At that time, it was difficult to walk stairs or even 50 yards. The young PT I was assigned plugged me into a "one size fits all" rehab program. It did not help that my PhD therapist was impersonal, distracted & inattentive, and his subordinates did most of my therapy that he designed. The exercise program I was given made my pain much worse, decreased my mobility and was generally detrimental even after 6 months of dedicated effort on my part. I was getting discouraged. My knee got so painful from the assigned UBMD PT, I developed fluid in the knee joint and required multiple cortisone shots. Out of necessity, I ditched about 2/3 of the exercises I was given and all of the weighted exercises from UBMD PT and pivoted to body weight squats, knee stretching, yoga, walking & banded leg work. I borrowed from my boxing and martial arts experience from many decades ago emphasizing rotational knee movements, feints, front to back and side to side stepping. My knee slowly responded to my own custom designed PT treatment, and today I can walk stairs without issue, walk a mile, have minimal to no knee pain, no fluid on the knee and have not required any cortisone shots since early in 2025 which was from the UBMD PT exercises. I also don't require TKR at this time. Another UBMD PT issue is their glacial response time to calls for appointments - 2 weeks plus in my experience. The final issue at the new UBMD ortho office on Maplemere is the parking lot design - it's a miserable set up. The long, wide grassy "berms" installed in the parking lot present a dangerous maze to ortho patients who can have issues just navigating flat pavement. UBMD ortho should add flat "walk throughs" in those berms.

I saw Dr Michael Freitas for a condition I've had for over a year. This review is specifically for…read morehim, because I was here last year to see another Doctor for another issue and that whole team was awesome. In a nutshell: my shin & ankle & foot (all on my left leg) feel like they're filling up with gas in the same way that your knuckles do when they feel like they need to be cracked. Except it had been getting worse, going from 'occasional' to 'every day, all day.' I'd take 20-30 steps and my whole left leg would sort of stiffen and it would be painful to walk unless I stopped and 'cracked' my shin, ankle, & foot. So I saw Dr Michael Freitas after being x-rayed. I showed him my walk and let him hear the cracking, and I had even printed out a diagram of the leg & foot and highlighted the areas that I was experiencing issues and pain. He said, very nicely, that "nothing was wrong" with me. Oh. So it's normal to have to stop ever 20-30 steps? Okay, then, cool? Also: how could he see and hear what I was talking about and *still* decide that nothing was wrong with me? And I am not a doctor, but the areas that I highlighted on the diagram are TENDONS, not bones. You CANNOT SEE TENDONS ON AN X-RAY, Dr. Freitas. You should listen to your patients, especially if they come in prepared. I *knew* the tendons would not have been visible on the x-ray, but instead of listening to me he decided the x-ray was 'proof' that I was a-okay. It has been a nearly a year since that appointment and my left leg is STILL doing this, every single day and night, all day and night. But, no worries! Dr. Freitas says this is normal!

Definitely recommend this place for anyone who needs physical therapy!…read more We were connected to this place through Millard Fillmore Hospital, and were scheduled with Mike. The receptionists at the desk are friendly and helpful. Make sure you come 30 minutes early for your first visit to fill in paperwork. All the PTs here seem to know what they're doing and are very pleasant. Mike's helped us out a lot and is extremely knowledgable and patient. Definitely recommend!

I have been using physical therapy for years. This was my best results. They took great care of me…read moreand they were focused on me.

Although I found that the care I received here to be acceptable, their billing is predatory and…read moreunderhanded. They increased their charges from $47.21 in September, to $74.50 in the beginning of November, to $81.61 in the middle of November without notifying me that this was happening. In addition, they charged the same co-pay each time I went so I was accumulating a balance for the entire time I was going, only to get billed in January. For me this isn't a problem but I imagine it might be for others, so make sure you question them on what they are actually charging before agreeing to go here. I will not return here if physical therapy becomes a necessity in the future.

Knowledgeable and welcoming. Friendly staff and therapist was very patient and supportive. Would…read morehighly recommend. My therapist: Dr. Jonathan DiPasquale, PT, DPT

I had called Today to schedule an appointment the receptionist who answered the phone stated that…read morethey didn't take United Healthcare So I stated that I will pay out of pocket to come and see a physical therapist. She stated that she can't Except me because it's illegal if you have insurance to pay out of pocket, I never heard of a company denying services to someone who is willing to paid. I been in many places that does not take my insurance and have paid. She was rude and nasty hanged up on me three times Every time I asked her to give me her supervisor's phone number, she kept saying no and hanged up on me Then I told her to explain to me, why is it if I'm paying And what's the difference if I have insurance or don't have insurance of coming to see a physical therapist The Lady responded And she will not give me her supervisors phone number And then she also is not going to accept me to come and see a physical therapy. Since when A company denies service to a senior citizen who is 62 years old, who is willing to pay to come and see a physical therapist She was as nasty and rude and kept hanging up on me Yes, I did kept calling and requiring for supervisor And no lie I would advertise this to whoever and to whom ever needs to go visit there and that's a promise. She doesn't have to worry of me visiting there, plus my doctor will hear about this who recommended me to go there. If that office had a policy that they do not accept anyone that has to pay out of pocket, she could have been more professional of speaking to me instead of being nasty and hanging up three times and actually 4 times. I believe she needs to learn some manners before working in the office.

Was hoping for better. They showed me what to do the first couple times with an intern. Then just…read moreasked me if I remembered what to do and just had me do on my own. Had no relief from my ailment in the 3 months yet they still had me do the same 4 things the entire time. A search online had a ton of different options. To make matters worse, they never billed to my insurance till after the 3 months so had to pay my own money for treatment that didn't help at all.

I attended Buffalo Rehab Group when I underwent knee surgery. I had a bucket handle tear of the…read moremeniscus and I also flipped it upside down. As you can imagine, with me only being 22 at the time it was the scariest thing I had ever experienced. I was worried I would never get back to my normal. My therapist, Chris was very accommodating and supporting my entire journey back to wellness! He assured me that we would set goals and expectations based on where I was and where I wanted to be. They worked with my schedule whether I needed to be there first thing in the morning or late in the day. When I missed an appointment, they would call and hold me accountable! I loved feeling like my progress was just as important to me as it was to him. I would not choose another facility let alone another therapist! I plan on going back in since it's been about two years and I am now experiencing some popping when rotating my knee. I will update my review after my next journey!

I have been going to Buffalo Rehab Hertel Location for my knee rehab.When I started 4 weeks ago I…read morecould not bend my knee. I now have my mobility back. Garnet and his staff at the hertel office have done rehabilitation on my back and my shoulder after surgery. Ihave had great results with all of my rehabs. The knolwlege and expertise are second to no one.I would recommend Garnet and all of his staff at the Buffalo Rehab hertel office to all of my friends and family. Bernie Perillo

I've had a good experience with Buffalo physical therapy rehab in Orchard Park . Everyone there is…read morevery helpful and do their best to have you work through your issues . I worked mostly with John , and he was excellent and addressing my problems and helping me get back to where I wanted to be . He likes his job ,listens to your concerns, and works diligently to get you to where you should be . I strongly recommend this place

I've had arthritis related shoulder pain for several years…read more Two of the well known local providers recommended replacements of both shoulder joints. Recovery from these surgeries requires considerable time. No other options were offered. One visit with the person I now call " Dr.Dan - the Miracle Man" resulted in considerable improvement so that I would not remotely consider surgery. Even if you have been to other Therapy places I strongly suggest you have a consultation before undergoing surgery.. I'm really glad I did.

This is an excellent rehab facility staffed by very caring people. It is clean, well appointed, and…read moremaintained. Parking is close to the building and handicapped accessible. It is located on Sheridan Drive between Colvin and Belmont.

Excellent staff. My therapist Brie moved so I no longer go there I still follow the program. Play…read morepickleball 3x per week. I highly recommend the facility.

I am using the aquatic therapy and I love it ! No waiting very attentive employees My assigned…read moretherapist is a listener and very patient instructor. I highly recommend this office!

I had great success in regaining full range of motion and mobility of my knee with the expert…read moretherapy from the therapists at ORTHOSPORTS on Harlem Rd. in Amherst. I used land and water exercises twice a week for five months including an at home program. It wasn't always easy, but there was always progress. Peter, Christine and Mike took me from nearly zero flexion to full flexion after I fractured my kneecap. They are very dedicated to getting their clients back to their best function achievable. Nancy and Lisa are there to help, too. They do their very best to make appointments that work for you...always making you feel welcome and important. I recommend ORTHOSPORTS and AQUATICS without reservation.