Very professional and knowledgeable staff. It was a pleasant experience from start to finish.

While I am sure there are other trustworthy options for auto service, I wouldn't know. Why? Because I have never considered anywhere else but Eldon's for over 20 years. I have taken a Volvo, a Saab, BMW's, a Roush Mustang, a Nissan, Honda's, a Chevy and a Ford to Eldon's. They never disappoint me and are the only place I will refer friends to. read more

Don't say you haven't been warned. The customer service here sucks, for lack of a better term. Was promised my car last Friday. Did I get a follow up call telling me it wouldn't be ready? Nope. Instead what I got was a bunch of BS excuses, one of which was it will be ready by lunch time on Monday. Guess what? Same BS, my car is not done and not did I receive a phone call with a status update. Communication isn't that damn hard morons. read more

We have an older Jeep that we usually take to Eldon's for tune ups, oil changes etc. but after our latest business with them we will NEVER use them again!! I always thought they were on the expensive side but nothing compared to this visit. We needed a routine oil change and the passenger window lost the ability to roll up or down. We could hear the motor working but it needed a new roll bar or something. We called for an appt. and got one less than a week away. My husband talked to ELDON himself about the oil change and repair needed. Day of our appt they had no record of the need of the window repair. Irritating! I came back later in the afternoon and see the car in the lot, window up. I assume it is finished. I go in to pay the bill and I am told the "window was not done." I said it was on the lot and the window was up...he said they had to order a part. Again, as this was their error not ours I was irritated but he said they could get the part the next day. I asked if they could just keep the car overnight and finish the work I would pick it up the following day. He looked at the schedule of work the next day and said they could do it. I asked if they could keep the car inside their establishment in case the window fell down into the door again and was told "we bring ALL the cars in each night and our supply trucks as well. ANY HIGH END CAR LEFT IN THE LOT WILL HAVE THEIR CATALYTIC CONVERTERS TAKEN." Which I thought sounded horrible for their business! He talked at ease about this policy for a couple of minutes. Fast forward to the following day. Car was finished by 11:00 but I could not get out to pay for the work and pick it up until the afternoon. When I got there they gave me the bill for $1004.00!! For an oil change and the window part and repair!!! They charged us $663.00 in labor!! It was ridiculous!!!! I was in shock but paid it. My husband and I picked it up after the shop was closed and to add insult to injury they blatantly lied to me about "bringing all the cars in the shop at night" as I counted FIFTEEN CARS/TRUCKS ON THE SIDE AND FRONT OF THE BUILDING ALONE!!! Including 2 Audi's which I hope still have their catalytic converters intact!!! My husband who is the most laid back person I know called to inquire about the billing. We received no itemized bill. He talked to ELDON who informed him the cost was exactly right as they charge $119 per hour for their work!! Clearly as an RN for 40 years with a college education I have chosen the wrong profession!!! With my husbands inquiry it pissed off Eldon who them promptly hung up rudely on my husband. No way to run a business!! Consider yourself warned if you use them. My mission is to pass this info on to everyone I can. They were rude, and untrustworthy, who actually lied to me as well. I encourage everyone to not use them!! ZERO STARS AS THEIR RATING read more

At 3 pm on 3/28/16 our car began making alarming noises as we were driving from Chicago south. Only Eldon's agreed to see us promptly. They quickly diagnosed a power steering leak, and gave us a choice: wait till morning for a new power steering cooler, or let them bypass the cooler to get us on our way, with instructions to fix it when we got to NC. Time spent? Under an hour. Cost? $72. Kindness, professionalism, good-neighborliness? Priceless. The folks in Columbus have an honest, expert shop. We couldn't be more grateful. read more