Warning! The beds here are dangerous!…read more When I first laid down, I almost did not want to wake back up. They were SOOOOO comfortable, I might have slept past my check out time. The pillows were perfect as well. The breakfast was extremely delicious as well so Thank you, Shania! Minnie and Kamar, you were great as well!

Stayed here a few times over the years. This was our first time meeting the desk crew of Alexis and…read moreHarsh (GM). Though checkin time was a few hours away, they knew we were weary travelers and quickly found us rooms to settle in. We so appreciated their kindness and wanted to publicly say "Thank You"! This place is consistently well maintained to the Hampton Inn quality that you expect. The rooms are fresh and clean with comfy beds. The breakfast team work hard each morning to offer hot and cold choices that are constantly replenished. They are always moving around cleaning up to make room for the next guest. We thoroughly enjoy our stay each time. Keep up the great work. Enjoy!

Rooms smelled awful. Found out that they are well known locally for illegal activity, robberies,…read moreabductions, and other suspicious activity. Still fighting to get a refund for my stay. Charged me for two nights as well as fees. My wife and I were only in the building for 2 hours before we checked out. Absolutely terrible.

I recently completed an extended stay at the Quality Inn. The staff including Chrissy, Tiffany and…read moreAlexis made my stay very special. the staff truly care about providing the very best service possible. I hope the company recognizes that the true value offered comes from their employees. Give these ladies a raise!

I didn't feel welcomed when I checked in. Not that the staff was rude, they just were not pleasant…read moreand seemed irritated they had to check people in. I was on the third floor near the elevator. Room was pretty big and room temperature was solid. Pillows were great, but bed sunk in and gave me major pain. A few cons to the room - There was rust/mold in the bathtub and the toilet didn't flush. Looked like the handle was broke. I reported it to the staff upon noticing the issue who then proceeded to go get me a plunger. I explained it's not stuffed; it just won't flush because the handle is broke. Her response was then we aren't going to switch you because you are checking out today. I said that's fine I'm just making you aware of this problem. The breakfast area was decent. Nothing to brag about, however I always appreciate a hot breakfast and when more is offered then just bagels, cereal, and muffins. They had sausage, omelettes, cinnamon rolls and an assortment of others. Other amenities: The ice machine was out of order. Three of the 4 treadmills in the fitness center were out of order and the swimming pool was very small in total width and only went up to 4 feet deep so couldn't even jump in or swim around so we opted to not go in after initially being excited and packing our swim suits. One last note is my room rate when I checked out on the website was $124, however after I submitted, I saw payment of $182. I looked at my order summary and saw a 19.99 non refundable charge to book plus taxes of course. I wish this amount appeared before I processed the payment because I would have looked elsewhere. That's too much to pay for one night during the work week in the city of New Castle. Overall not the worst stay, but given the price, and the fact that the hotel is only a few years old with many issues, this was an underwhelming experience. Will stay at the comfort or quality inn next time.

Let me start my review with the room has a enormous full wall size window ... with blackout blinds…read more The hallways are bright with color and lighting. It is located on a highway, so even with the air condition on, you hear tractor trailers going by the hotel. The staff were very willing to work with me as far as housekeeping ... I was working nights and needed to sleep all day. The staff uniforms were eclectic (bedroom slippers, low riding shorts, no work badges) making it sometimes difficult to identify who was staff. The lobby always had guests mingling. There is a pool. Breakfast is served in the main lobby. There isn't a restaurant in the hotel but many options within a 10 minute drive. The room had lots of lighting options, soft and firm pillows (embroidered on the pillow cases), large walk in shower, and plenty of room to put stuff. I would definitely return to this establishment.

I attended a wedding here very recently. The AC was clearly not working, and it was 90 degrees…read moreoutside. It didn't appear any effort was made to fix it. Our guess is that this has been a problem for a long time, considering the number of industrial fans they had running. The guests were doused in sweat, and sadly, by 6:00, most people had left. Unfortunately that's only the beginning of the experience for my family. How truly sad that on my cousin's special day, they celebrated without their guests due to the heat in the building. The bride got a room there the night before. The conditions were so deplorable she didn't stay, and they didn't stay their wedding night either (I believe). When all was said and done, my cousin posted a very honest review on their Facebook page, and the owner verbally attacked her on Facebook and made personal insults. Thankfully we took screenshots, because they somehow managed to hide her review and threatened to take them to court. Beware! This is not the place for your special event!I've never given a business such a poor review, but I'd be remiss if I didn't share our experience, especially having worked in the wedding industry for several years myself.

This is a very homie an relaxed type of atmosphere. Its easy going an jus what needed after a long…read morestressful day. I appreciate this plase and the people here,.

I had a very pleasant stay here with my family. The room was clean, the beds were comfortable, and…read moreeverything we needed was available. The staff was friendly, welcoming, and made check-in quick and easy. The hotel is in a convenient location with easy access to restaurants and the highway, making it a great place to stop while traveling. We also appreciated the quiet atmosphere and felt comfortable throughout our stay. For the price, this hotel offers great value. If you're looking for a clean, comfortable, and affordable place to stay in New Castle, I would definitely recommend it. We will happily stay here again on our next visit.

We stayed here one night as we were in town for a baseball tournament. This place is what it is and…read morenothing more. The driveway can damage your car. The building is severely dated and the rooms are old. We had a crack in our glass window. The bed was fine but the pillows were tiny. Shower worked well but the sink was broken. If you are looking for a place to stay just one night for cheap, you'll be just fine. Any more and I would suggest across the street.