These guys treated me so good. Everybody was kind and prompt. When the pick up location was…read moreconfusing, they communicated clearly and quickly. I cannot say enough good things about them. What a great company and staff

I give them 5 stars because we got in contact with them months before we scheduled our trip to the…read morebig island. They accommodated our large family of 9 and they brought a car seat for my grandson. They picked us up from the airport on time and dropped us off on time. I would most definitely recommend them for any transportation around the big island. Very professional and affordable

This is our go to taxi service everytime we fly into Kona. They are very friendly, helpful and…read morealways on time. We call ahead of time and they literally wait for your flight to come in for you. EXCELLENT!!!

Best taxi service ever! They were on time, courteous and kind! They picked us up to and from the…read moreAirport to Hilton Waikoloa! They gave us great tips and insights about the Big Island, places to go, spots to eat, etc. We will definitely call them again the next time we visit! Mahalo! Salamat!

Nope way would we ever use or recommend this service. This is my first negative review ever. We…read moreused this service to get from the airport to our Airbnb in Honolulu, and paid in advance for our ride back to the airport. They let us know that they'd pick us up at 5:30 AM. We were in the lobby at 5:30am, and wandered around up front for 7 minutes before calling the provided number. They let us know that the driver left at 5:31 (!!!!! One minute after our scheduled pick up) because they didn't see us. They wouldn't be able to pick us back up until it was too late for our flight, and no refunds would be issued. Dispatch let me know that their policy is for riders to load the shuttle ten minutes in advance, because the pickup time is actually the time that the shuttle will drive away without you without looking in the lobby or calling. I'm fine with strict policies as long as the business tells you about them. Why isn't this important detail described on the provided receipt (pictured) to be picked up? This business left me and my two small children, including a baby, stranded without a ride to the airport at the crack of dawn. We didn't have car seats since we were banking on a shuttle service. The receptionist at the hotel was appalled and said she's never seen this poor of customer service with a shuttle in the 20+ years she's worked there. I'll update with a comment if this business changes their mind and chooses to make this right. Otherwise, 100% would never suggest anyone uses Robert's shuttle. Lost lots of money and had lots of stress because of this joke of a business.

When I saw that renting a car for one week at the Kailua Kona airport on the big island would cost…read more$566 using Discount Hawaii Car Rental, I checked out other alternatives. We were staying at Hilton Waikoloa Village, where parking the car would cost $33 a day, with no street parking nearby. $231 a week, plus $566 a week is $797. Looked up taxi fare calculator at https://www.taxifarefinder.com/ for going from the 20 miles from Kailua Kona airport to Hilton Waikoloa Village, and it's $104! Uber X is $43 if you can find one, as only recently has Kailua Kona airport accepted ride sharing, and that's assuming no surge pricing due to shortage of available drivers. And getting a ride back from the hotel in the boon docks to the airport might be questionable using ride sharing. Checked Roberts Hawaii web site at https://www.airportshuttlehawaii.com/shuttles/hawaii/ , and it's $32 per person, or $64 for the wife and I, to go that distance. Sliding scale from $20 to $36 per person depending on distance from airport to hotel. Made reservations online, listing date, time of arrival, and flight number. Hours before the flight, get a text message confirming the arrival. Got in to the airport, after a 6 hour flight from California. There at the gate is an attractive young lady with my name on a placard. Christiana is wearing a spiffy Roberts Hawaii uniform top, and the usual black pants and shoes of Hawaii tourist industry associates. My wife goes up to her, and says yes, she's Robert C. Yeah, sure blond haired lady with Chinese last name. We go a short ways around the airport, and there's our wheels -a full size, state of the art 56 passenger touring bus just for the wife and I! Driver Sun M. was taking the bus back to the depot near Hilo, but dropping us on the way at the Hilton Waikoloa Village. Yes, he cleaned all the windows just for us. Exchanged life stories during the 30 minute trip, with wife and I sitting in the front seat. Door to door service with a smile, which got bigger with the $10 tip. One week later, hotel pickup at 8:15am. Full size touring bus arrives at 8:14am, with 4 people already on the bus, from an earlier pickup point. Bus driver waits and waits for another missing party. Finally at 8:27, a missing party of 6 Japanese tourists from the same party arrive. An adult male leads the party through the bus, apologizing in Japanese to the 4 Japanese and myself. Not the first time I was mistaken for a Japanese! 8:58am the bus arrives at the airport. No pickup stops in-between, in fact no civilization, let alone hotels, in-between HWV and the airport 20 miles away. Paying $797+ for a rental car and parking for a week, is a lot, about the price of seven all day Roberts Hawaii "Grand Circle Hawaii Island Tours", after the 15% discount coupon code they gave me. How could I not give 5 stars to the company named after me?

Dave is very responsive - I messaged him on a bit of short notice. He got right back to me with his…read moreavailability. He was waiting at KOA for us and our ride to the hotel was vet enjoyable. Dave is the perfect driver and has a ton of island knowledge. Mahalo Dave!

I had called to schedule transport to Kona airport, Dave answered the phone said he needed to see…read moreif there was someone who could pick us up and would call right back, he did! Dave let me know that his service wasn't available however he knew of another transportation service, that he had called the owner and that they would be available to pick me up. I appreciate the service that Dave provided for me and that I will definitely use his service in the future!

I didn't use this service because the dispatcher was kind enough to inform me that my hotel was…read morewithin easy walking distance of my destination. It was a nice walk. Great customer service!

I was very impressed by how Nel from Hualala'i Taxi was willing to fit me in, at the last moment…read morefor my son's wedding. They were totally booked, but still....somehow... Aloha and mahalo! Stephanie Crocker

Great drivers, I use them all the time to get to work and haven't had a problem yet!…read more EDIT: This part is being made much later than the first, but I can only continue to praise them, always on time, and always great people.

As someone who used to work for them I can promise you that you will get to ride in run down old…read morevans which may or may not have air conditioning and which may or may not even be safe to drive.

Back in May my friend and I flew from DC to Hawaii. We wanted to go first class all the way so we…read moreordered a limo to pick us up at the Kona Airport on the Big Island. I found Principle Limo by their web page and corresponded with them via email and fax. They were a pleasure to deal with all the way through. Our flight arrived early and they were there already with a sign and the limo waiting. I was a little out of it after 'flying' so far and forgot to give an extra tip when we arrived (but later I found that at least a basic gratuity is included so I only feel a little guilty). I was completely satisfied with the service and the limo ride to the Waikaloa Hilton in the stretch limo that we had ordered. For the trip back to the airport we reserved a sedan which was waiting for us ahead of time before we even checked out. The driver was great. He told us many facts about the island that we didn't know and even gave us the history of the recent volcanic activity. What a great experience it was. We only had a short time to spend on the Big Island and Principle Limo helped us get the most out of the experience. I highly recommend them.

I had contacted these guys regarding a trip to the Big Island back in October of 2010. We agreed…read moreon a price for R/T van service between the airport and our resort which included tax and gratuity. Turns out we were met at the airport by an SUV Taxi which I wasn't excited about, but the driver was nice so I got over it. Went to hand him a tip just for being a great driver and he refused as the gratuity was included. Tipped him anyway. Was met with a second SUV taxi for the ride back and this driver was not nice. Then got to airport and verified gratuity was included to which he said "No." So I had to tip the guy anyway. We get back from the trip and I find that I had been billed twice for their service, but they see the double billing when I contact them and am told it would take 6-8 weeks for a refund. Then 10 weeks later I still don't have my refund so I contact them back and am told they now do not see the double billing and I have to send backup showing this. I send over part of my CC statement and it turns out they will not accept it and need more info. I then contact my CC company (AMEX) and they say they will take care of everything. I just received a letter from AMEX yesterday stating that the company is not assisting with the refund. Needless to say AMEX refunded me the second billing, but Principle Limo, five months later, has yet to submit a refund to AMEX. Would not even think about using or recommending these guys in the future.

There isn't anything more to say that Dave G. hasn't covered. So I will break my learnings down in…read morebullet points: *Fascinating history of Hawaii and why Waipio Valley went from the Valley of the Kings with a population of 3,000 to the sparsely populated land where only 50-75 Hawaiians reside today. *If you have back problems or are prone to back problems and pinched nerves, you may want to skip this tour. It's bumpy, the road down the valley is steep enough to make an atheist start getting religious. *Spray lots of OFF on your exposed body parts. There are many, many critters all too eager to feast on fresh blood, haole and otherwise. So either wear long pants or douse yourself in OFF. *It's windy at the lookout so dress in layers, light jacket or windbreaker will do. *Bathroom outside the Neptune Garden/Last Chance store is clean but bring your own toilet seat cover. *Minor detail but the website lists the meeting point address as 48-5300 Kuikuihaele Road, Honokaa, HI. We entered it in our GPS and couldn't find it because it's actually 48-5300 Kukuihaele Road, Honokaa, HI. Bonus points if you can spot the error. *Mules are smarter than horses and can pull heavier loads. Being called an ass, not so bad. *Taro is hard to grow and harvest. Appreciate your poi and taro chips for they are lovingly grown by earnest Hawaiians, one of whom is our tour guide Li'a. *Tip Bob and Li'a. These two guides are doing their part to keep the old Hawaiian spirit and culture alive so help these brah's out. *The tour lasts about 1 1/2 hours and the drive from either side of the island can take 1-2 hours one way. Grab some malasadas from Tex Drive-In on your way into the valley and stop by Jolene's for local food and Hamakua Fudge for dessert to end your day. *Lastly, show respect and pay reverence to the old Hawaii that you won't see in these Disneyfied resorts or urbanized enclaves of Hilo Hatties and ABC stores.

The other one-star reviews are spot-on…read more We spent more time in the dirty, stinky van, and waiting for the dirty stinky band, than we did in the wagon. The van's transmission warning light was on, my seat belt wouldn't latch, and three of the four tires were beat up and bald. For your own safety, please pick a different company. I'm sad to have to give a negative review and try to give people the benefit of the doubt when at all possible, but putting guest safety at risk like this is never acceptable.