Sept 15, 2024 system went down. It appears to be a "pairing issue". I'll never understand why it…read moredoesn't notify you of outages. My water heater notifies me of problems, but this doesn't. I noticed on the widget that the production was zero.
When a consumer purchases a solar system, it's usually a financial decision to save money on electricity. Keeping it reliable and operating is that last thing you should have to worry about.
Keep in mind, Goldin Solar isn't responsible for an equipment failure. The manufacturer is SolarEdge.
I've contacted them for service. I'll update my review after the repair & their response time. They usually send great personable technicians.
UPDATE: I was contacted Sept 20, 2024 that the inverter needed to be replaced by SolarEdge. It would cost $500 in labor, which I immediately paid. I believe the previous time I paid $350 to replace the inverter. It's not Goldin Solar's fault these things fail so often, but it sure hurts my pocketbook. Regardless, they are being responsive. They really should invest in software such as Salesforce to manage their customer maintenance and communication, since it appears to be causing issues for them.
I've been asked by several about optimizers failing. In 7 years, no optimizers have failed.
I am waiting for the SolarEdge inverter to arrive in the mail. I'll update after the repair.
UPDATE: My Solaredge inverter arrived yesterday. I contacted "Michael" via text, and he told me he would send somebody the next day in the morning. The tech showed up today and replaced the inverter. This entire process was exactly 30 days. Keep in mind, the delay was due to Solaredge not shipping as quickly as Goldin Solar expected them to ship the box.
I think that's a 5-star result, even after having to pay $500 for a repair. It's a ton of money and 3.5 months of electricity + 1 month of zero production. Regardless, it's a business and I need them to be profitable so they are there to support my system in the future. I don't want other hands involved.
You can monitor my system here:
https://monitoringpublic.solaredge.com/solaredge-web/p/kiosk?guid=c3ee6a66-24da-4565-acc8-69b19d6caaf2