Honestly for this to be a Marriott entity, I am liter speechless! Speechless doesn't even begin to explain it, but read on. I stayed here for a little over 3 weeks recently for work purposes. When I travel, I always stay with Marriott since 1999 when I worked for them. They were a good employer and I always feel taken care of at their properties. Until I met Element, Ontario! Oowee!! Before I buy a new item, I always check major sites like Amazon so I can get unbiased reviews on the item. Before I stay at a new location I check Yelp, hotels.com, and trip advisor. The reviews were staggering and I thought, surely these customers might have misunderstood?? After all, it's a Marriott!! Boy oh boy, was I WRONG!! The previous reviewers were spot on! I am flabbergasted at how real and true these reviews were, and how even MONTHS after some of the reviews the management hasn't been bothered to attend to these concerns! They continue like it's the norm. I need to reach out to corporate and inquire if these are their new standards, if so, boy are we in for it!!! Towards the end of of my stay, my reservation was extended by my company at least 13 days in advance. Turns out when the extension was done, this establishment instead entered it as a new reservation. Whatever. It happens. On the morning of my supposed-to-be last day, I passed by reception and inquired if they knew I was staying on. That's when I found out about the new separate reservation. I was told I was placed in a smaller room. I informed them that I wish to stay put because I had food in the fridge and I needed the stovetop as well as previously requested by my company. I was told it would be adjusted, no problem. I asked if there was anything else I needed to do because I was leaving for Disney Land for the day and didn't want the hassle upon my return,after roaming the park all day. I was assured that all would be well. Ok, I returned a bit earlier with my child, tired as expected from the activities of the day. I get to my room and I am LOCKED OUT! Frustrated, I head back downstairs with all my cargo and child in tow. There was an Asian gentleman at the desk. I asked him what was going on especially after I had taken time out that morning to square things out. He tells me I was locked out because "they needed my new credit card " for the new reservation! Mind you, not to pay for the stay because that was all paid over 2 weeks ago, nooo, for incidentals! I asked him #1, why wasn't I told this before? #2, it's the same credit card for the same person in the same room! Why didn't they keep as is and follow up with me if need be? #3, the stay was guaranteed on a corporate card, did they try reaching my travel group? He just shrugged and said he wasn't there that morning so he couldn't answer me! In other words, "not my problem "! Once they reactivated my keycard, I get to my room and don't you know they HAD NOT CLEANED it???! They were more concerned about getting my credit card rather than ensuring I get what I was paying forWow! Just wow! The rooms were filthy! Don't take my word for it, see attached pictures. 'House keeping' means change your sheets, give you new towels ,and take out your trash. Like I previously stated, I travel a lot. Internationally as well. And my first choice is always a Marriott. I have stayed in other hotels when they didn't have a Marriott closeby. I have to say that in all my travels I am yet to see such filth and disregard! Marriott Bonvoy should take notice if they care about their brand. This is...sad. I got an email the day after my supposed checkout/lockout, asking how I enjoyed my stay! Really?? Well, here's how I enjoyed the stay Mr. Manager. Do with this as you wish. Buyer beware. For $180+ a night, this is RIDICULOUS! Pics attached Update: I attached 10 pictures and only 2 now show up?? And not even the ones that show the filth. I am going to reupload. If they delete, check Google and Trip advisor. read more

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You can never understate the joy of a clean room, close to a lot of services and the Ontario airport. But again, spotless room

I had to come to an event early in Ontario so decided to use some of my Marriott Rewards to stay here. The location was easy to find, right off the main road with plenty of parking. Overall the location looks fairly clean and has modern accessories and updates - however when I did check in I noticed a dead cockroach near the entrance inside the lobby. My family would freak out and it was a long day so I didn't point it out. The check in process was fine, and while it was cheaper than other Marriott properties it does not have some perks like free breakfast. Still it did have a working fridge, microwave, and utensils/plates were available in the lobby. The room was comfortable, however because of the vicinity to the street quite loud. Additionally the room was a bit stuffy and when we turned on the ac the noise was so loud we couldn't watch anything. The bed was comfortable and bathroom clean - we got what we needed a room to sleep so we could get to our event early in Ontario. When we checked out I was hoping the cockroach would be gone, but it was there laying in the front of the lobby. If I didn't use rewards I may have been a little more put off, but the staff was friendly. + Staff + Location +/- Amenities - Cleanliness - Comfort (AC and road noises quite loud) read more

Honestly great service. We stayed 5 days and for an excessive amount of toilet paper and a change of sheets we made, the staff handled it really well. They were very generous and super friendly. Will most definitely be coming back. read more

Element Ontario - Hotels Near Me - Ontario, California

I've stayed at this hotel 3 times already. Most because it is literally right across from the Toyota Arena and we've attended concerts every time. The first time we stayed they gave me a free upgrade to the studio commons which was amazing! It had a full kitchen (which we didn't need or use), huge L shaped sofa, bedroom suite, and dining area. There were TV's in every corner it seemed like; 1 in the main living room, 1 dining area, and the other in the bedroom. I loved it. When I stayed the second time, the manager told me they upgraded me to the wrong suite and I couldn't upgrade to the studio commons. Bummer! If you're getting a King size bed, I advise to get the 1 bedroom suite. It's so spacious and allows some separation from the bed and living area. The cleaning the first visit was perfect. I believe they were only open for a couple of months so it was so clean. My other visits could've used some work. They need to pay attention to detail on the cleaning factor especially the bathrooms. I'm glad I always carry lysol wipes. My last visit was not bad. The staff have always been nice to me. I appreciate the free parking and love the fact that they have Tesla chargers free of charge. The Toyota Arena is a quick walk across the not so busy street. There are many restaurants and shopping places nearby. The Ontario Mills mall is about 2.5 miles away. I already made my reservation for the May because there is a bad ass concert happening on Mother's Day. If you like 90's R&B, look it up! read more

Cons: - Guests were loud all hours of the night ~ PAST quiet hours. - Never received housekeeping in the 6 days that I was there ~DESPITE my requesting it 3 times. They are supposed to come every other day at the least, they did not come even once. - Desk receptionist woman with long black hair was rude. - Requested early checkin few days prior and requested that it was hypoallergenic. The "early check in" I was given was only 30 minutes prior to normal checkin time . I called making sure the room was allergy friendly and was told by the representative that they didn't know what that was -obviously concerning for several reasons. Mainly because it is listed as a services that this Marriott locations provides on the Marriott Bon Voy app. - Parking is nonexistent. It may be free but you have to be able to actually park to have that perk. - The shower is VERY slippery. Pros: - Convenient location for the business I needed to conduct in the Ontario area. - Suites look nice. Wish there were more pros but nope , there isn't. read more

My stay here was for a 7-week work trip and honestly, it could have been a lot better. While the hotel claims to put a priority on cleaning, it took 4 phone calls and 2 trips to the front desk before my first housekeeping call was done, almost 2 weeks after my initial checking in. Almost comically, there has been a red lipstick stain on one of the building's door handles since my check-in, proving their "priority of cleaning" is nothing but a ruse. Requests for towels, trash bags, and other regular amenities regularly go unfulfilled, though not to the fault of the front desk staff. I've seen and heard them write down the requests in a notepad, and radio the housekeeping team about the request, only for said requests to be ignored. While initially, I believed they may be experiencing staffing issues, which is understandable considering we are in a pandemic, I began taking note that dirty towels, bags of trash, and random empty tissue boxes with notes pleading not to be given opened/used toiletries, and various other things littering the hallways because this is the only way the staff will take note of anything. If you want any semblance of housekeeping, call it into the front desk at least a day or two ahead and pray, because otherwise your room isn't getting cleaned. The typical housekeeping call never extends from anything more than making the bed, restocking toiletries, and emptying the trash. The rooms aren't swept, things aren't wiped down at all, and at least on 2 occasions, the bedsheets weren't even changed out. While I didn't even pay for my stay here due to the nature of my work trip, in a way I still feel robbed and extremely dissatisfied with my stay. read more

I chose to stay at location for convenience and commitment to green practices and sustainability so first time at Element. Staff very friendly at check in/check out, while not traveling with pet, I used to and they had water bowl in lobby. Room very nice. For those with ev''s charging stations available or closer parking for clear air vehicles. Now for the issues. Being green is great, but when water trickle in sink means I am Running water longer to wash hands, and same with shower. Too low flow to wash hair. Towels lower quality and thinner than I expected. Pillows too soft, maybe firm available, didn't check, but trouble sleeping, plus noise level to hear conversations next room. read more

Nice rooms. New and clean. Great experience with the staff. Front desk associates were so nice and hospitable. Quick reply from housekeeping for extra pillows. Overall experience was good. I will stay here again and recommend others with our company to stay here. The staff knows what customer service is. read more

This is a great hotel in the parking lot of Citizens Bank Arena. New, spacious and clean. Very friendly front desk staff. Requests for more blankets and pillows were satisfied quickly. We only have one complaint which is the reason for the missing star. Our room, 426, vibrated. Yes, bed, floors, walls. When I called I was informed we were just above the commercial dryer and Laundry room. We called at 4:30pm yesterday and they discontinued laundry at 5pm. That was doable. However, this morning at 8am the vibrations started again. I called and spoke to front desk and Carlos said he would see what he could do. I understand that the laundry must be done however to create this environment for a guest in the room above is unfortunate. So far, the vibrations are intermittent but still very disturbing. Hopefully this review falls in the hands of those that can try to correct this for future guests. Overall we had a great stay, situation aside. read more

I read the reviews from 2 months back about the ants but booked anyway. Got to the hotel and requested higher than first floor just incase they still had ant problem. They declined and sure enough room had dead ants all over it and living ants In bathroom. If they don't clean up dead ants then what else are they not cleaning? Also the shower head was leaking water from the sides and rattling. The idea that this hotel is a modern trendy luxury place to stay is just a gimmick. The fit and finish is way off. read more

Element Ontario - Dead ants - Hotels Near Me - Ontario, California

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Due to a rolling blackout & massive heatwave we decided to book a room for the weekend. Picked this hotel for; 1)The location 2) The cleanliness. The 2 women at the desk were very helpful, patient & knowledgeable( all with a lobby full of people & the phones ringing nonstop). I had a little mixup @ check-in due to mistakes on my end & the staff did everything they could to help honor my reservation & that they did! Will def be staying here again. read more

On arrival during check in, I was given the wrong rooms only after going to each, when we returned front help stated the hotel downgrade my reservation without any notice, even though I made reservations a month prior and confirmed. Front desk then told us the hotel was at capacity. This news did not sit well with my wife whom drive 6 hours from Arizona. Then was told they can make adjustments, just to give us the same incorrect room. Had to go back down again and speak to Manager. He apologize but tried to cover up the continuous problems upon check in. Finally, so we thought the hotel promised correct rooms. Well upon entry of room, it was being cleaned and was not ready for 20 more minutes. Manager offers little discount but for rude, unpleasant,unprofessional this place is a disaster and poor management, poor hospitality. I will be writing to cooperate and will never come back here. This place lacks ump,.and customer service. Not to mention in each room we had mismatched set of towels ratio, and 1 bar soap for hands and bath. They have an ice machine however when we noticed both rooms had no ice buckets,.my wife called front desk and was told, they are experiencing an ice bucket shortage and only some rooms have them. Low budget place this is ,were going to Motel 6. At least you don't expect much there. read more

I'm really disappointed in this hotel. I wanted somewhere safe for my family and I to stay and after reading these reviews and previously staying at their sister hotel in Sedona Az, I was happy to pay whatever price to stay in a safe and clean environment. On arrival we had great customer service from Camilla and another jourdan. However once we entered the room we saw that it hadn't been cleaned properly there where men's hairs on the wall floor and toilet of the bathroom. We also found chips and a kids toys by the bed. Sadly in addition to this there were ants everywhere in toilet floor shower and counter of sink. at this point we were to tired and it was already 9 o'clock so we asked the front desk what were our options but they stated we would have to wait until the next day for someone to come. They also didn't move us to any other room they tried putting us in a joint room with a crying baby and the door could open so unfortunately we had to stay in the same room because they didn't offer us anything else when they had stated they had a king available and we were staying in a room with two queen beds. we ourselves have a child who is potty training and it was unfortunate that there were so many ants in the bathroom they were near her seat when she would try to go. They also didn't give us toilet paper soap or a sponge, that sadly is another indication they did not clean our room properly. The next day they showed up late they also told us we couldn't be in the room because we had to be out so In this time because there where ants in the bed all over the and the restroom. We were planning to stay in for our stay and order take in because of business purposes we were staying here. because we had to leave we gave them 6 hours went out to eat and visited the local mall. When we came back all they had done was change the bed sheets and sprayed some of the floor. They literally didn't clean anything in the bathroom as promised the ants where still there and we had nothing to use for the bathroom. When we called they again told us we would have to step out and they would send them up no one ever came up however we were able to get an open roll of toilet paper and two towels. It was really disappointing we stayed for two days and having to deal with not having anything clean and having to go to the bathroom with no paper. We were told five times that they would direct us to a manager and leaves notes on the folio is how they kept referring it to us no one contacted us. The heating also never worked properly it was so noisy it sounded like it was going to break down and it was so cold in the room we wanted to request blankets but they never followed up with much else so I what's the point is how we felt. In addition they ended up overcharging us so I had to call back and get reimbursed for the overcharge and finally requested a manager. The manager was very kind but even admitted there was nothing ever said or written regarding the horrible two days we had here. Camilla and Jourdan were the only reason why we didn't leave that day! One thing that also caught me off guard is that the manager said if we mention the representatives they get incentives so i truly don't know if they were so kind because they truly cared or because they get incentives. I would not recommend anyone to stay here and am writing this because it was that bad I've stayed at cheap hotels better then this and they have only been open for a couple of months disappointed but grateful for the few people who provided great customer service. I have video of everything stated including the heating but the app would not let me post it. I'd happily share with management or whoever would like to know before staying read more

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The place looks amazing but the assistant manager needs lots of customers serves training. She is very rude and seems to not like her jib. The hospitality at this Element Hotel on a scale of 1-10 it's a -1 and she does not care that she is rude and nasty. She has horrible horrible people skills. read more

The Management (Jackie) SUCKS which is terrible for the property because the staff members are pretty great! I was treated awful by her and I was sick in my room with my blood pressure sky high. The manager insisted on me finding my government ID for the discount I was getting even though I had my US passport available. She wanted to change my rate $65 more and then offered me a $5 discount. I'm a Titanium Elite member but this particular lady treated me like I spent $2 dollars with BonVoy vs. the $20k I've actually spent this year alone. She then put extra charges on my account from the day before saying it was a security deposit but she waited until check out day to take it. She didn't want to upgrade me and was caught in several lies until I just asked her to check me out of my room and I proceeded to book the last day elsewhere. She's a pittbull in disguise and I could see the hostility in her eyes, very sarcastic and fake person. I will never go back! Too bad this new hotel is being ruined by Negative, Nasty Nancy you don't get petty with TOP Tier Loyal customers! smh.... read more

I stayed here for a month with my family back in February. It was a nice stay. It's in a great location. So many restaurants around and the mall was closer by too. I loved the quietness of the hotel and the staff was REALLY nice. I work early mornings and I would do my work in the lobby. The staff knew who I was after a couple of days and would accommodate me well. I needed it quiet and they would lower the music down for me upon request, I was usually the only one in the lobby so early in the morning. There were times I didn't even have to ask, they would see me and would tell me they would go lower down the music. After 2 weeks I needed a bigger room. I was able to to transition from one room to another with no rush. I had left some food in the freezer and got a call for me to pick it up because they didn't want to throw out my food, which was really considerate! House keeping was really nice too. I would call for blankets, pillows, and towels regularly. They would deliver them and all I had to do was leave the dirty ones in the hall in a bag. Trash was picked up regularly too. I just needed to leave it in the hallway. The down sides were house keeping was through appointment only, but they would keep their appointments with us and left the room nice and clean. There were only 2 carts to take things up and down. There was construction going on during our time of stay, I know that's out of the hotel's control, our car would get dirty really fast. My family and I really enjoyed our stay there. read more

I am a Platinum Elite member and was pretty hesitant about going into any hotels during C-19. However, my mom fell on hard times and needed a place to stay, so I spoke to Jennifer who went above and beyond to ensure my mom felt comfortable at the hotel during her stay. The hotel and room was clean and the staff were extremely nice. The parking lot is open and easily accessible (& free). I've never stayed at the Element brand but I will not be staying at this hotel when I come to the area. Although, I did not stay in the room, I did see the room and it was very spacious and comfortable. I'll be back :) read more