I have stayed at Residence Inn in other cites before. This location had excellent staff, promptly…read moreanswered the phone when I called the front desk, and what a comfortable room. The parking is ample and I was given directions on where to park to give as quick access to my room as possible. The front desk staff were absolutely charming at check in and check out. The room was very comfortable and allowed me to conduct an interview the next day. My stay was extended by a few hours to complete the interview. This is one of the few places we're the bed works well for those of us above 6ft, though it makes me wonder how someone with an invisible disability navigates this. This Inn has a kitchen, sofa, and desk. Please remember to leave pen and paper in the room if possible, and find a way to reduce the noise from the AC unit. Also, the office space downstairs is well Equipped and would work better if the work desk was adjustable. It was difficult for me to use it at the fixed height . I would happily stay here again and enjoy the amenities and comfort of this Inn.

I had to stay for a week with my children due to an unexpected emergency from negligence from my…read moreupstairs neighbor flooding my apartment. Brittany made my stay. She did everything she could to assist me night after night. She gave us change for the laundry, necessities we forgot from our apt having to leave so abruptly, parking passes. She did it all with a smile. I wish I got a picture of her. The hotel has a very clean workout room. We got a room with a full kitchen. It even had a dishwasher. Where things fell short were the other guests. They would attend daily breakfast unshowered and smelled bad. The service staff over all were pretty rude my entire week. I did not care for that. There was one older lady in the dining hall who was sweet however. I left notes for my housekeeper. She did make the beds neatly, however she took apart my shower and left it like that one time. Another she threw a soaking wet towel I used to step on in the shower to prevent athletes foot in the corner of the shower. I started ringing out the water after that and hanging it up. I still left her a tip and a gift. Also my last 3 days someone occupied next door and it stunk to high hell of curry. I had to clog my sink drains with the stoppers and put a towel under my front door. So the walls are thin. The pool was merky so my boys only swam once. Also homeless would sneak in and do laundry and be in the lobby drinking beer. One was escorted out by police one day. Parking was safe. Another girl who was at the front desk during the day always greeted us with a smile too but I did not catch her name. Overall the location couldn't be matched I was one Main Street over from my apt.

Staff was nice and housekeeping was amazing. I was able to order some stuff and it was brought to…read moreme and the other front desk saved for me. Really appreciate that.

Hello, y'all lied in the comments or maybe years ago this hotel was nice. This hotel is old and…read moreneeds to be upgraded. The room wasn't dirty but it wasn't really considered clean to me. I went to the store and purchased my own cleaning supplies and cleaned the room myself. The towels and sheets that are supposed to be white are an off white color because they need to be replaced. I had the one of the most uncomfortable nights because I was uncomfortable trying to sleep on those dingy sheets and taking a shower wasn't going to happen with those towels. : ( I booked a room for 4 days but ended up staying only one night because I checked out due to the fact that I wasn't comfortable with staying here. I booked another hotel not too far away. I give them (BW Plus Heritage) 2 stars because the front desk receptionist and manager tried their best to accommodate me.

We stayed at the Four Points Sheraton in Rancho Cucamonga for five nights and had a great…read moreexperience. We were welcomed by friendly staff, and our room was attended to daily with fresh towels and a made bed, which we really appreciated. Every morning they offered complimentary ice water and coffee -- such a nice touch. They also offer breakfast, and the bar downstairs is a highlight. The bartender is amazing and creates really great cocktails. The layout of the hotel is beautiful, and the location is super convenient with plenty of food options nearby. Overall, a wonderful stay. We would definitely come back again if needed!

I booked this hotel because it was more budget friendly for me since I was only staying two nights…read more Plus, I knew we wouldn't be in our room most of the time. My experience here was decent, but would I stay here again? Probably not, and I'll explain why. First, parking was a breeze, and my check-in was fast and easy. Although, I wish the employees would have at least given me a run down on the hotel surroundings and what they offer here. I didn't know complimentary coffee was available, until after I returned from going out to buy some. I didn't walk through the lobby when I left, so I didn't see it until I returned. Also, it was my first time having to use a room key to enter the side doors of a hotel. I've never had to use a room key to enter a hotel before, could be for security reasons. Being from out of town, it would have been nice to know ahead of time at check-in that it was required to enter the side doors. The room itself was clean and the beds reasonably comfortable, but it definitely needs some repairs. The mini fridge wouldn't open properly. It was kind of slanted at an angle and made a loud buzzing sound at night. The sliding door to the bathroom seemed to be off track and had a big gap when closed. The air conditioning unit was extremely loud and made it hard to sleep comfortably at night. When I asked the concierge about turning it off, he just said to unplug it. Overall, this hotel served it's purpose and the location seems to be safe. You don't have too drive far to get to restaurants or shopping centers. It made it very convenient. It's not a bad place to stay if you're on a budget, but just be aware your room may be outdated and need repairs.

We had so much fun staying here. The bed were comfortable and the staff was friendly and helpful…read more we stayed and played games after checkout and had the best time!

Stood here on a friday night. The lobby was really nice and a great placed to have drinks at the…read morebar or just in the lobby area. The decor is impeccable and welcoming. I honestly felt ike I was in Vegas. Definitly upscale. Lobby also has games and snacks for purchase. The Room was great as well! I LOVED the shower set up. It's so sexy how they had one "wall" as a partial see thru thick glass wall. You can only see that a person is in there, but can't see them clearly. I dont kn ow, I thought it was sexy. Room was clean. Bed was very comfortable. Remote control was cracked and hard to manuever, but we made it work. WiFi worked just fine. You can control the AC with the wall unit and it worked extemely well. There is a mini fridge in the room. I didn't see ice though. Overall, decently priced place to stay at. Pool looked refreshing even tho i didn't swim.

We stayed here 1 night and selected a king suite. Everyone who worked here was hospitable and…read moredemonstrated good customer service. The king suite was very comfortable and designed in an excellent floor plan. I could easily stay here comfortably for a long period of time. The kitchen was equipped with the basics, we needed nothing. The refrigerator even had an ice machine ready to go. They are dog friendly. They had ample parking. The walls are thick enough that we could not hear our neighbors, which assisted in achieving a good nights sleep. The complimentary breakfast was SO good. I wanted for nothing!! I wished we could stay another night, because I truly felt refreshed after staying here.

Hi! My name is Malaya and my family has been staying at the Homewood Suites in Rancho Cucamonga…read moresince the summer. I just wanted to say that this hotel is one of the best places I've ever stayed! Everyone who works here is so nice to me, my sister, brothers and my parents. It feels like a second home because the people really care about us and always make sure we're happy. One of my favorite things to do here is go swimming in the pool, every day all day and even at night! The pool is always clean and pretty blue, and it never smells weird or dirty. I want to say thank you to the maintenance and cleaning people like Jesus and Eddie for always keeping it nice so we can swim and have fun every day. After swimming, I like to grab a cup of hot chocolate to warm up--it's my favorite treat! They even remind me to be good and dry my feet before I go get hot chocolate and it helps me when Tiana does that because I won't get in trouble by my mom. The people who work in the kitchen are super kind, especially Ms. Makenly and Ms. Debbie make a variety of food like eggs, eggs with cheese, pancakes, French toast, sausage, breakfast sandwich, sandwiches with sausage biscuit that tastes better than McDonald's, and they have a full waffle bar where I can put blueberries or raisins or chocolate chip chips in my waffle waffles. It's a kids dream . They help us make our breakfast and even showed me and my sister Mya how to use the waffle maker (which is so cool!). When I didn't do it right they didn't correct me but just show me how to use it properly and even the tall guy with a beard. He looks like the dude who played in the movie jump the broom, but he watches everything, but he watches with a smile. He walks around and greats guest like he's a manager dude are very important. All the Joneses but especially me Malaya They always smile, ask how we're doing, and always have plenty Nutella when we want it. It makes breakfast feel like a fun little party! I also want to thank Ms. Vivi, the Assistant General Manager. She is so nice to me and my big brother, and she always talks to our family and makes us feel welcome. She always has pretty nails and dyes her hair all the time, but it always looks like grown and Teacher like, but she still pretty. She remembers our names and smiles every time she sees us. It's like she makes the whole hotel feel like one big family. The housekeeping team is amazing too--Ms. Lily, Ms. Eva, and Ms. Jasmine are always so nice to us! Sometimes they want to clean the room and we're in there and they'll wait a few minutes for us to finish playing or watching YouTube shorts and then we go out. And my bed is so warm and comfy when I come back in They make our beds so soft and comfortable, and our room always smells fresh and clean. Sometimes when we get chilly, Ms. Jasmine brings us a warm blanket, which feels so cozy. She always listens when we ask for something and treats us like we're important, even though we're just kids. Everyone here--from the front desk to the fix ur guy housekeeping, maintenance, and the kitchen, and important people with the offices behind the front desk--works so hard to make this hotel a fun and friendly place. I am going to miss staying here and hope we get to stay here again. I love staying here because everyone is so kind, helpful, smiles teaches me stuff or talks to me and my sister and welcome us every time we come back from school or from being gone Thank you Homewood Suites Rancho Cucamonga and professional actor look alike dude with a beard that's almost tall as my dad for making our stay so awesome! I forgot to mention that on Wednesday nights while the adults are mingling are doing adult stuff they let the kids have salad and soup and carrots and Other snacks that are so delicious.

A great find in the Ontario Int. Airport area. The Hilton Garden Inn is a beautiful property, with…read moreattention to detail and attentive guest relations. This property prides itself on the guest experience, and they deliver. Whether it's the friendly front desk, the lobby bartender, or the wait staff and chef at the morning cafe breakfast, everyone is committed to giving you the best stay possible. All of this points to a well-managed location. So kudos to the management. Obviously this is one well-trained staff. But, hands-down, the jewel on this crown is definitely the breakfast café. A combination of buffet and made to order menu items elevate this property over everything else around the airport. Everything was so fresh, so well put together, and so attentively maintained, the beautiful sun splashed Café rounded out the whole experience. I know a lot of people who travel through Ontario for lots of different reasons. Whether it is corporate stay, or visiting family, do yourself a favor and check into this hotel. You'll be glad you did.

Had a wonderful stay here. This area does not have good high end hotel options and they are all in…read morea similar category. However this is the best option among the hotels I have stayed at. Super friendly and consistent service and that makes all the difference. Nice job!

This hotel we chose to stay at due to the proximity to an event we were in town did and my husband…read moreis a Marriott Bonvoy member. Worst choice ever! First our room was on the second level and our view was of the hotel entry roof and drainage. The king bed was horribly uncomfortable. You could actually hear the springs pop back after rolling over. The sheets never stayed on the bed. It was the worst trying to sleep. Also, there were no lotions left, two toilet paper rolls with hardly any tissue left on them, and only three nose tissues left in its box. The conditioner was watered down and useless, but at least the bath soap smelled good. The a/c doesn't let you turn it down below 66 and it doesn't run all night. It got incredibly warm in the room most nights and I'm pretty certain never down to 66. The breakfast was lacking in quality and quantity. At 7:30 Saturday morning it was completely gone. Tuesday morning there were more options but everything was dry and tasteless. The pool on site is incredibly small and there is no spa. I definitely don't recommend this location for a great stay.

A solid week-long work stay! I really enjoyed the comfort of the room, the convenience of having…read morebreakfast available each morning, and the fact that so many great restaurants are just steps away. The front desk team deserves a special shoutout they were friendly, helpful, and made me feel welcome every time I walked by. My only gripe? The bed platform has some seriously sharp corners. After a week of bumping my shins into them, I have the bruises to prove it! Hopefully something they can address, because everything else about this place is great.

One of the sadder Hyatt experiences I've had…read more Property badly needs a refresh. Furniture and fixtures were pretty beat. One elevator was out of service. Room had poor sound insulation, broken sliding closet door and lack of charging plugs. A bit strange because it had the same layout as the Hyatt Place I stayed in Orlando but that location had a staff that maintained and refreshed that property better. Felt a bit like the Hyatt Motel! Service is brisk. Would avoid unless you need to be near Ontario Mills. (Stay at IHG nearby)

My boyfriend stayed overnight (Saturday, 11/22/25) with his friends for a concert and I stopped by…read morethe day after for breakfast (Sunday, 11/23/25). This was my first time at this Hyatt, I would always see this place when heading over to the Ontario Mills Mall (very close to each other). My boyfriend, who is a huge Hyatt fanatic, warned me that this Hyatt is a bit smaller and older than other Hyatts (and I agree). The breakfast was the same as any other Hyatts (eggs, bagels, sausages, waffles, coffee, tea) Rooms are pretty spacious too. Gym was mid-sized but does the job.