I first moved into the element building 2 years ago. At first I thought it was so cool to say I lived (downtown) /at the element. I moved in with my boyfriend who already lived there. He lived on the 11th floor facing the common area outside. The rooms have no blinds on the patio doors so forget any privacy in your bedroom. Forget quietness at nice in summer when people are out there with friends. Heard from residents the fireplace hasn't worked in over 2 years now. You can hear residents dropping the kettle balls in the gym. I ended up moving in with him so we transferred to 29th floor for more room and thinking it would be less noise,WRONG! We had young neighbors around us blaring there music, having to pound on walls in middle of the night to be quiet, go on patio tell them to turn down music during work week and if they weren't there Franklin Manor music was blaring all night. I'm a busy person, I hate moving but lease came up and we resigned JUST cause it was the easy thing yet again to do with moving ( load elevator go to another floor) We now live on the corner apartment and the apartment is great, views are great. Noise is same is last apartment with younger residents making hallway noise and Franklin Manor, we also get noise from events at Riverwalk now, and don't forget the great train noise that runs through downtown at all hours of day and night. You won't need an Alarm clock at all. I WILL NOT be resigning a new lease. I would leave if could get out of this lease. I love my floor plan and how I finally got everything moved in/ organized but the move was HELL! I scheduled move in the day after returning from vacation.( Monday)I had asked to have keys left at desk because I had scheduled elevator ( they weren't) I had to reschedule elevator time push everything back 3 hours. After getting everything squared away I walked into my new apartment which we pay $2400 for monthly and there was a broken blind dangling ( they told me they were ordering a new one and a temp chewed up blind was installed, dried up egg left in the stove, missing closet door, and oh yea it was suppose to be hard wood flooring instead of carpet, that was suppose to be installed while I was on vacation.NO HARDWOOD FLOOR!! That we pay extra monthly to have in our apartment!! I moved everything in regardless because I had taken the day off work to move, my other apartment was all packed up. I moved everything in and stored in Den area/bedroom. It took them 5 days (Friday) to get the carpet out /floors done. I had to move things twice around to accommodate THEIR mistake. They had told me to not worry about moving anything that they would take care of it. I'm glad I didn't listen. I had moved everything into my room and lived uncomfortably for a week on their mistakes. And don't ever tell them they are at fault for lack of communication in the office because each staff blames the other. The items I left for them to move were covered in dust all over. A brand new Bose speaker system covered in dust. My new furniture I had delivered Tuesday I couldn't set up/ put things away. I spent Friday night cleaning up dust and leftover floor glue stuck to the doors. I'm still waiting for a closet door and blind. I'm Besides all the HELL with moving I will say they did make good on THEIR mistake. But that's the biggest problem here no one takes credit for faults. They have the biggest lack of communication in that office. The building is looking like shit. Hallways have no AC, they smell of dog and piss. The garbage reaks from the chute not being cleaned. The hallway TVs and elevator are always broken. The pictures shown online are a joke. The office area doesn't have working equipment. The pool area has finally been updated from chairs that were ripped n torn for 2 years. Last time I was down there the TVs weren't even on wall no longer. The front entrance has taken over 3 months to fix and counting that you've have to walk under a boarded up awning. Forget parking the parking is ridiculous here. The gates are broken half the time. Honestly anyone can be let in anyways. They don't tow cars that are abandoned for YEARS, but if park in wrong spot they are quick to tow you, maybe sending out a reserved spot notification to residents or having designated areas only for reserved spots some kind or organization might be good but when suggesting the office says they are too busy. But not too busy to make that call to tow but not too busy to make the call to the resident asking to move car or a warning ???? Just tow a brand new car! Doing what??? I HAVE NO IDEA! I put in a work order Monday and finally got a response Friday for my closet door I been waiting on since March. But the excuse was they didn't know it was missing ( again lack of communication) This place is ridiculous! Save your money and sanity! read more

I've lived at the Element for over 3 years now. At first, all was good. Yes there were issues but once the new management company took over it all went downhill from there. They brought in all of their own staff (which has had a very high turnover rate which I completely understand why). The hallway always smells from the garbage shoot (trash piles up or gets stuck), the staff is EXTREMELY unresponsive (if you can even reach a staff member). As soon as you sign or renew your lease, plan on being pushed aside as if you're nobody because that is exactly what they do. There are so many issues with this place I can't even list them all. You're told one thing and then it either never gets done or you have to hound them like a dog to get them to do what you've asked. I usually don't post things on YELP but this morning I went out to my car to head to work and it was gone. Yes gone. No warning or anything of such. No phone call. Nothing. Mind you my car is literally brand new (2020 and my concern was how they towed the vehicle out of the garage since the clearance level is only 10 feet). The car parked next to me has a pile of dust collected because it has been abandoned for almost 2 years. I've made management aware of this multiple times and FINALLY it now has a tow warning on it. So, I was parked next to this vehicle and turns out mine was the one that was towed yet this old Land Rover parked next to me that has a WARNING sign still hasn't been towed. Apparently I was parked in a "RESERVED RESIDENT SPOT." I've been parking in this spot since the day I moved in over 3 years ago and all of a sudden it is now a "RESERVED RESIDENT SPOT!" So, I had to pay $165 to get my car out of the tow yard and I HAD TO PAY FOR IT! I honestly did not see the "RESERVED PARKING SIGN" because as I mentioned, it's always been an open spot. Beware, they put up "RESERVED SPOT SIGNS" in spots that you would not think are "RESERVED." Mind you the spot I was parked in is not close to the elevator entrance and is most certainly not a spot worthy of $200 per month. Yes, keep in mind that they charge $200 extra per month just to have this "RESERVED" spot. Complete and utter waste of money. Whomever lives in apartment #1402 I would like to speak with you. A note would have been the nice thing to do but instead you reported me when I honestly didn't see the sign because the spot has never been a "RESERVED SPOT." People these days have one thing in mind "THEMSELVES AND THEMSELVES ONLY." Karma to whomever lives in unit #1402. You cost me not only the money to get my car back but money from work! You literally potentially caused me to lose thousands of dollars, yes thousands of dollars this morning which will not go unforgotten. I'm in sales and I had a meeting to get to but you were so concerned about having my vehicle towed that you may have cost me an extremely large sale! What comes around goes around. Whatever happened to kindness? Both management and the person living in unit #1402 completely lack it. A note would have been the right thing to do yet you took the time to call and have me towed. That alone makes me furious. You could have parked in another spot for the evening (not that hard), left me a note on my windshield and I promise you I would have not parked in that spot again and would have had a high level of respect for you. But, you didn't. So, I have ZERO respect for you. I'll keep the remainder of my thoughts to myself but just remember that Karma is real and it will come around your way. Did concierge call me last night to say "hey, you're parked in a NOW reserved spot, could you please move your car?" Nope, instead they tow ME and leave the Land Rover that has a WARNING on it. SERIOUSLY! You people completely lack Customer Service and totally LACK COMMUNICATION. I could go on for days but this incident this morning put me over the edge. I DO NOT RECOMMEND ANYONE LIVE HERE. If you're considering it, reconsider! I'm not just saying that because of what happened this morning (Friday 6/7/2019) but because of the numerous issues I've had. Trust me, i am not the only one who feels this way. I've spoken to a number of other residents who feel the exact same way. read more

I'm going to keep this short even though I could go on and on and on about the negatives of living at the Element. There are 4 elevators for residents to use (one of which is a move in elevator and is usually out of service since it is reserved for new residents moving in) therefore that leaves only 3 elevators. Sounds simple yet rarely are all three of these elevators in working order. I've waited 20 minutes just for an elevator in the morning. Most times, it takes me longer to get to the elevator, down to the parking garage and out onto the street that it takes me to actually drive to work. That is no joke either! Management.....oh my god management is HORRIBLE! Debbie Fernandez does not care at all about the residents. It's all about the revenue to her. Customer Service? Non-existant if you can even get ahold of anyone. Concierge has a high turnover rate since new management took over (which is when Debbie came in). Good god she is the devil. Henry at concierge is simply a grumpy old man who smokes and smells like alcohol ALL the time. This place is not what people may think it is. It is loud (train goes through at 5:30am EVERY MORNING) and the Franklin Manor plays its annoying music which can be heard all night long. It'll drive you nuts. The residents......i'd say 50/50 ratio of rude and nice. That might be generous regarding the nice side. The printer has NEVER worked in the 3+ years I've lived here, there is no air-conditioning in the resident hallways and it's EXTREMELY smelly, muggy and hot. The garbage shoot backs up and thus creates a smell like no other (especially in the summer when it's steaming hot and muggy). Maintenance takes anywhere from 3-5 business days just to get in touch with your request and the overall communication between the Staff and the Residents is non-existent. Want you car towed by some scum towing company because you mistakenly parked in a "Resident Reserved Spot" that management doesn't make residents aware of when these spots are reserved and will have your car towed to the ghetto at the flip of a switch. I do not recommend The Element to anyone. If you are considering moving in here, reconsider. The leasing agents are HORRIBLE. They say they'll do something and it NEVER gets done. I'm still waiting for the other closet door in my apartment to get put in and it has been over 3 months now! Seriously? This place is so disorganized it's not even funny. You are forced to use the internet provider that management chose which is Spectrum and the service is garbage at best. You can read the positive reviews and base your decision on that. Go right ahead. You'll simply get the opportunity to experience HELL and regret your decision. Debbie Fernandez is truly terrible at what she does!!!!!!! When I told her an email should be sent out to residents every time a new "Reserved Parking Spot is taken," an e-mail should be sent out to ALL residents they don't have to experience what I did. You will get towed and it won't be on a flatbed. Debbie's response to me was "that would be way too much work." Wow! Too much work to SEND ALL an e-mail. Debbie is lazy that's what she is. Your best option is to avoid this place at all costs. read more

DO NOT LIVE HERE! Listen to me: If you want to be in a luxury apartment and be around gas stations, downtown area, restaurants, trails, highways, nice views - go to the Westshore/Carrollwood area. For the amount of money you spend monthly to rent here, you do not get the convenience/customer service you expect: Here are a list of reasons to not live at the Element - these are all pre-COVID-19 as well: 1. Pre-COVID-19: Takes days for response to maintenance. For example, the washer and dryer are "new", leaks water, and carries through the duct so that the ceiling will leak also. They will leave a mess after they leave. After they patch up the ceiling you will be responsible for cleaning up drywall and paint mess that is scattered onto the carpet and sink area. Who cares if you have food on the counter? 2. One day, they took away the water cooler in the fitness center and never replaced it. Yes, it is for the convenience especially if people forget their own water bottles. 3. The concierge staff - Henry, who is very grumpy and curt all of the time with no sense of customer service. On my week of moving out, Juanita, refused to let us prop the door open with a canister for less than 1 minute. My flat cart was by the mail room, I was walking towards the door, she beats me to the door, unprops the door, rudely says "you cannot prop it open" and offers no solution. The couch cushion was moved through the mailroom door entrance and slides past the sensor and she rudely states, "she's gonna have to pay for it if it breaks" and then again rudely inspects it in front of us. If I break it, I will pay for it. If a SOFT COUCH CUSHION SLIDES ACROSS IT, I DON'T THINK IT WILL HURT THE METAL/PLASTIC FRAME OF THE SENSOR. Or, teach me physics again. It is almost like they have a power struggle and really don't give a crap when you say you're moving out. This leads me to believe that once they stop collecting rent from you, they can be even shittier to you. Awesome. 4. The garage is narrow and you have to make wide turns. There are car paint scratches on every concrete pillar. 5. Guests have to be on the guest list. Guests have to park on the 2nd floor, arrive in a separate elevator, everything is sensored. You cannot take the stairs because the doors are locked at. each. floor. You are forced to wait for the elevators. I get it, security reasons. But since the process is already so secure, why make the process of putting someone on the guest list undesirable and navigation so complicated? This stems to the customer service at the desk also. 6. 1-2 day shipping/delivery for packages DO NOT matter here: The concierge staff take days to log everything and then send you an email that you have a package to pick up...this will be at best 4 days later after your package says it is delivered. Sometimes they misplace your package and make it seem like you are disturbing them when it is them who misplaced your package. It certainly is unusual. I repeat: Listen to me: If you want to be in a luxury apartment and be around gas stations, downtown area, restaurants, trails, highways, nice views - go to the Westshore/Carrollwood area. read more

Management is the worst I've ever had to deal with in my entire life. Debbie Fernandez should be fired. She is horrible! She completely lacks customer service and providing residents with a positive experience. Since new management took over things have just spiraled out of control. I do not recommend this place to anyone considering living downtown. There are numerous other places that are much nicer with amenities that actually work. The hallways always smell like garbage and since the resident hallways aren't air conditioned, the smell is simply outrageous in the summer time when it's hot and humid. The smell will make one gag it is that bad. The elevators are slow since typically only 1 or 2 are actually working. The maintenance staff takes days to respond to requests. Management says they'll do one thing than never does it. If you want a very poor resident experience and you want to be treated like a piece of garbage (when you're paying $2,400 per month for rent) then chose the Element. I DO NOT RECOMMEND THE ELEMENT TO ANYONE WHATSOEVER! BEWARE. All smiles and promises when you sign the lease but once all is said and done, those promises are thrown to the side. Debbie Fernandez is by far the worst manager I've ever come across. She's absolutely horrible at her job. Work? Oh no they don't want to have to do work. read more

Someone crashed their SUV thru our gallery on Oct 17 and we are out of business....My husband, I and 2 dogs are leaving Laguna Beach, CA and heading for Florida........he loves the beaches there....I began looking at homes to buy....not the contemporary style I like.....looked at condos....too old lady looking although I am a 63 yr old rocker chick.....ran across the Element in downtown Tampa by total accident....they seem to have exactly what I was looking for...water views, floor to ceiling windows, high ceilings, hardwood floors, modern kitchen with stainless, security cameras in the parking areas for my xkr....my assistant spoke with a great rental agent named Mike who was more than helpful and explained the floor plans, etc...now if I could just make up my mind and set a move-in time....I like that they do background checks and have a grip on Felons which I am not looking to live near....reminds me of Park Newport where I lived in Newport Beach, CA in the mid 70's......how great to have located a wonderfully happening building in the heart of funville......can't think of anything else we need except keys...lol CAN NOT WAIT TO GET THERE...........OH BOY ALL THE GREAT REVIEW HAVE MADE ME VERY HAPPY AND I DO NOT HAVE TO WORRY ABOUT A THING...THANKS read more

Two words.....DEBBIE FERNANDEZ. She is the property manager and is not resident friendly. Management is horrible at best. Promise after promise and they never follow through. You have to hound these people like dogs in order for something to get done. I do not recommend living at the Element. It use to be a nice place to live but when new management came in, it has been the worst experience ever. Take this advise or ignore it. I'm simply being honest and speaking on behalf of numerous other residents. Just get in the elevator and you'll hear residents complaining about the staff and management. There are so many other places to live. Do not chose The Element. I will be looking elsewhere for somewhere to live. read more

I moved to Tampa from California over a year ago and have lived at Element throughout my time here and love it! I recently just renewed my lease for another year. The office staff is very professional, kind, and always willing to help. The maintenance guys have always taken care of any issues in a timely fashion. The best part has to be the downtown living experience and great views! read more

I moved here, and from day one the office and building has been great. if you are looking for a downtown life with an awesome view, this is it. the office and maintenance crew is amazing and quick to reply to any maintenance requests. I have not had one issue, and all requests have been met. thanks Shaun M.D. read more

I just recently moved in to the element and it is a fantastic secure building and great staff and great tenants. Our leasing agent Alton was incredibly pleasant and worked with us to get us moved in in under 3 days. I would recommend this building to anyone look to live downtown. read more