5:02 massage start - 6:10 massage end. $179 90 min massage, never staying in 1 place to finish getting tight muscles released. You shouldn't charge premium prices for what I received read more

Scheduling is horrendous - their online scheduler is useless, as it never lets you actually schedule an appt. Front desk acknowledge this is an issue, every month I have to call in to schedule, but has yet to be remedied. And now they've added extra charges for their more experienced therapists. Not worth the headache. read more

What a lovely place. Greeted warmly by hospitable staffers. Relaxed in the comfy lounge with refreshing water on this hot day. James, the masseuse, asked about my needs and did everything right. The bed was warm, the pressure was perfect, his soft tone and making sure I was comfortable and happy was very professional. I think I fell asleep on him, I was so relaxed. Especially liked the head and neck massage. Highly recommend! read more

There are understaffed and out of 6 different therapist I have experienced, 2 are good. You are lucky to get an appointment with the good ones for 2 months. I discontinued my membership in December 21. I know all places are having staffing issues, but this is a quality and management issue read more

Had a great massage last week. They have a very thorough checkin process that allows you to customize areas you may have pain in or if your uncomfortable with certain areas. Tea in the lobby, so don't worry about being early. The heated massage bed was a nice complement! One of the better massages I have had! read more

We have had a membership with Elements for years, but now they are so booked out that we can't even get in to get a massage in a timely manner. They are currently booked two months out. We have paid for months of massages we can't even use. Super frustrating! read more

My girlfriend has been on the calendar for an appointment for months. She was trying to see Kari who is usually booked out a while. My girlfriend had a soccer tournament last week and word on the street is Kari is the best sports massage and she wanted to try it out. In the tournament my girlfriend tore her ACL and cannot lay on the table for the 2Hr booking we had scheduled. Since my girlfriend couldn't go I took the massage in her stead. I arrived on time and got my paperwork with no issue. When I got into the room I was instructed to get comfortable and they will be right back in. The massage felt great and at the 1Hr mark I was instructed we were done. I asked for clarification since my girlfriend booked a 2Hr massage. I was told no it is only an hour. I started to get dressed and decided to ask my girlfriend to confirm it was 2Hrs. She did and I asked again why only an hour? Turns out they gave our booking to another client and then was told they could not honor the 2Hrs because someone was booked right behind. They credited us for 1Hr. I understand we got a 1Hr massage and paid for a 1Hr massage, but when we scheduled for 2Hr and the person who scheduled 1Hr got 2Hrs for the price of 1, while my appointment was messed up and still got to pay full price. My overall opinion is that they did not want to do anything to correct our situation because they would have to inconvenience another client instead of just having one unhappy client. My girlfriend is a member and has been for a while. I am not sure what this occurrence will mean for our continued patronage, but we wanted to make sure people knew they need to clarify the are getting their appointment and not someone else's. This is being posted because we were told management would follow up with us and we have yet to hear anything. read more

Exceedingly expensive, and the prices are out of line with the market. In fact, I recently got a massage at a resort spa in the McCall area and the massage was cheaper. I asked to unsubscribe from their emails, and then they sent me an ask for a Yelp review - so here you have it. It's pricy for a franchise/chain massage place - you'll find better prices just about everywhere else. read more

I have been looking for a good "deep tissue" massage every since my previous therapist said she could do them any more due to the wear and tear on her arms. So after Googling it I found Elements Massage at Bown Crossing in Boise. I booked an appointment with Sean, who is a gentleman from Virginia. And Holy Cow...that was the closest I've ever come to tapping out! I work at the airport as a baggage handler and lift around 40,000 lbs a day. So I told him to give me a deep massage and he delivered! I walked out feeling like a relaxed wet noodle. I also signed up for a membership. Thanks Sean!!! AL, Boise, ID read more

Booked online with confirmation to get Mother's Day massage special- debited my card immediately- made all arrangements including daycare and showed up on time to be told I hadn't booked!! When I showed proof that I had (thank God for pictures I took of it) they not only wouldn't accommodate me but told me it would be "days" before credit would be issued back- I'm sooo pissed off.... If only I could give you negative stars feedback.... read more

I was on there wellness plan for 4 years and during my last year as a member they continually canceled my appointment at the last minute or maybe the day before, but then no availability, with my schedule, to get me back in. Disappointing read more

Joined in summer and have tried numerous times -seriously with very liberal with my dates & times - and they cannot accommodate any times. When I have booked, have have called and cancelled because "we are sorry, x got sick" or " we are sorry x quit". Very inflexible and feels like a sham to sell memberships and have no services available. I am now looking for another service provider. Sad since they are in a prime location. read more

I just got an email from Elements asking me to review them. My first massage here was great, but the third and fourth were just *ok* even though it was with the same therapist. Could have been my fault for not communicating my needs better. The atmosphere is great, the online booking is great, great staff, and that first massage was great. What would I change about this place? One must show up naked and ready to go if you want the full deal! Give us the full amount of time. So imagine this: you buy a package of 6 one-hour massages, but you actually only get 4.5 hours because of the 15 minutes knocked off of each one for undressing/dressing time (that's a lot in dog years). Would I go back? I have one gift card left so I have to. read more

These folks have been great for me. One massage therapist in particular, Liz, is one of the most skillful therapists I've come across. I'd like to see them expand into perhaps a larger building with more therapists, as sometimes it is a bit difficult to find an available appointment date and time that works well for me. read more

This review is a bit over due...but having said that- my husband and I came here after we finished moving into our new house to relieve some aches and relax. For one, this place is VERY overpriced for a standard massage. Secondarily you do not receive the full time you are paying for which is incredibly frustrating when your over paying as is. In addition we both did not enjoy our massage. We encountered a very inexperienced staff. Needless to say we will not be returning. read more

Great place with friendly staff! I go once a month and always enjoy the experience. Place is very clean and you start to relax from the moment you get in there. read more

A member for more than 6 years. Sick of trying to get an appointment to fit my schedule a month out. High turn over.

Chrys is an amazing massage therapist. I would recommend Elements and their therapist - top notch.

Always great service & staff. Have been going to the Bown location for years and has helped me overcome a shoulder injury!!! Truly the Best in Boise! read more

I was not very impressed with this place. It was the most expensive massage I've ever had, even with the $30 off, and their website is confusing on what the pricing should be. Going in, there were tons of options to "enhance my massage" but said it would be done for a fee, not specifying the fee. Being already stressed after seeing that an hour massage would be $70, I couldn't even get myself to splurge for the aromatherapy, not knowing how much that would be. My massage therapist worked on me for 45 minutes max (it was 12:10 when I laid down on the table and 12:55 when I got up, with a few minutes of in-between transition). My massage therapist just touched gently even when I asked for more pressure, didn't work extra on the places I had asked for, was rough with transitions, and I could feel her fingernails on me. I have zero desire to go back and was super frustrated. read more

I've had ok massages here before, but Peter is a miracle worker. If you're looking for a strong deep-tissue massage for all that knots that the stresses of life bring your way, I highly recommend him. Let him know how much pressure you can handle to get the most out of it. read more

Maddie is amazing!!! Truly the best massage I've ever had and I will be back as much as I can. The front desk staff is super friendly and helpful and I love being able to easily request an appointment through the app! Great place!! read more

I've been here multiple times with 3 different therapists and all were wonderful! It's a nice spa with a relaxing environment, and all t he administrative staff have also been wonderful. I love the online booking, and have become a member so I can make it a monthly treat! read more

Horrible overpriced massage. Tell you 90 minutes actual 75 minutes. $110. Excuse given we are working with our corporate office on this. Misrepresentation. Did not work on my problem area told me I needed to come back and they or someone can work on the problem area more. Avoid this overpriced place. Welcomed me with are you here for your 90 minute massage? Other local masseuses charge $80 for an actual 90 minutes read more

I have been here twice my first massage was great however my second massage was very disappointing I am not a member so I pay full price I paid for a 1 hr massage but it was really about 45 mins I Had Gretchen I told her the area's I wanted worked on the majority of the time but she basically just did her normal routine. She didn't spend any extra time where I had asked just bummed me out cause I asked her a few times and she just continued on and ignored my request read more

Awesome facility, very clean, relaxing and friendly staff. The prices are reasonable and you can tell the staff is happy. Definitely take advantage of the wellness program they offer, it's a great deal! read more

growing up with a mom that is a massage therapist I consider myself a bit of an expert on the subject. I've had lots of body work done in my life and this place has always delivered an amazing experience! it has a great staff and a very welcoming atmosphere. Today I was able to get a massage by Jordan Olsen, it was the best massage I have gotten in years! I like pretty deep tissue but that doesn't mean i want to feel beat up. He had a very good sense of the body and knew where my muscles needed deeper work and where not to go as deep. He was very professional and knowledgeable. I would recommend this place to anyone without hesitation. read more

***UPDATE*** After going elsewhere for a massage today, I found that the services ARE adequate, not excellent, and expensive compared to other businesses. I will not be returning. Massage Services offered are excellent. Support Staff (scheduling staff and managerial staff) Very poor. After several attempts to book an appointment online I was told that I would need to wait for approval from a manager for an error in their scheduling system. After I had booked an appointment online was told it was taken by someone else first. They notified me with less than 6 hours, yet they require a 36 hour notice to cancel an appointment or they bill you anyway. Totally disgusted and dismayed. I had signed up for a Wellness Package which comes with a recurring billing charge. Forget this place, go some where else that can actually handle clients in a professional and efficient way. Take your money somewhere else. Absolute Amateur Hour, and Not Upscale. READ THE FINE PRINT, YOUR SESSION IS LESS THAN ADVERTISED AND TAKES A "CONSULTATION AND DRESSING TIME INTO ACCOUNT" which ultimately leaves you with a 40-45 minute massage for $79-$89 not to mention I tipped the gentleman $25 for the massage!! read more

I've been here three times now, and it just keeps getting better each time. The relaxation starts in the waiting area, and by the time you are done with your massage, you don't ever want to leave the massage room and go back out into the big bad world. Gretchen is great. I haven't tried anyone else. There is parking behind the building if you can't find a space on the street. read more

My mom and I are returning customers for many years. Staff is so nice and professional and makes guests feel comfortable. Very relaxing and clean environment. Very easy to make appointments online. I go to Shelly and she is awesome. She listens to my needs and does a fabulous job. Highly recommend her, and this studio. read more

Elements hires EXTRAORDINARY staff! Better care here than in most upscale spas!

Excellent first experience with Keith whom is a professional and knowledgable with high standards

I was very disappointed today when elements bown called me 3 minutes before my appointment (I was in their parking lot), to cancel my appt, because the therapist just came down with the flu. I just made the appointment about two hours before this appointment. This is the third time this has happened to me, and its always the late afternoon appointments. This therapist really may have come down with the flu in three hours, im just not buying it anymore. It was my birthday treat to myself. 9/19 6:30 pm. read more

Jordan is amazing! !!!! I have been to several message therapists however never fully satisfied that they got all my pressure points ,he nailed it!!!!. My body feels so relaxed today and all the pain is gone, he even gave me tips to help my self work on any other issues. I will be back. read more

Elements Massage Bown Crossing provides expert massage in a calm, relaxing environment. Professional staff and massage therapists make Elements Massage the best in Boise. read more

The Elements Massage on Bown Way is a favorite of mine. I have been going here for a long time and always come back because of the consistent professionalism displayed by the front desk employees and the massage therapists. They all take feedback in a very professional way. This business is always clean, and I have always received a good massage and the price is great, especially if you are a member. read more

I recently went in for a relaxing massage and saw Chrys, and she was a nice lady. That was on a Thursday. I woke up Friday with my back hurting so bad. It's Tuesday and its still hurting horribly, I've been in tears since the massage. My entire back is in excruciating pain. I haven't been able to hardly do anything due to the pain. I will never go back to Elements for a massage. read more