This company is the one I will definitely refer people to. The prices and installation costs were…read moreby far the best over any big box store. The customer service was excellent and friendly. We completed a sale over the phone and the salesperson made sure the over the range would definitely fit and was the right product. The installers came out when they were scheduled in a timely manner and called before they came. Once here, they were extremely efficient, friendly and so experienced in what they were doing, it was installed in a record amount of time. They were neat and left no mess behind. We can't say enough about this store and their installers. That level of service and care hasn't been seen by us for a very long time. We were very impressed with the entire transaction. This local business hasn't forgotten that they deal with people and their needs....not just net profits.

Bought a brand new refrigerator over $2500. When they delivered and installed it the doors were not…read morelined up with each other, nowhere close. I asked the installers to correct it and they said that's just the way it is we can't do nothing about it and left. I immediately called the store and was told the owner isn't there right now and he will have to address this. After 4 days they have not called me back yet. After they get their money they obviously don't care. I will never buy from them again and will never recommend them. Only giving one star because 0 isn't an option

Very friendly staff and more than fair pricing. Had several estimates completed and Stan not only…read moregave me the best pricing but better energy efficient equipment compared to other proposals. Which was important to me with energy cost rising and expected to rise in future. I had complete HVAC system completed which took I'm guessing 6 hours. Was completed professionally and cleaned up when they were finished. Installers briefly went over thermostat and was given all manuals for equipment installed.

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

I contacted Sneath Appliance Services about a service call for my failing refrigerator. Nathan…read morecontacted me quickly to understand the symptoms and to explain his service rates. Nathan also understood that I was reluctant to spend money for a service visit/repair that could exponentially exceed the value of this 20+ year old refrigerator. As a result, he provided me with several troubleshooting tips that I performed to help narrow down the root cause of the issue. I was able to check these things the same evening and share updates with Nathan via text. Once again, he responded promptly (after hours), and determined that repairing this refrigerant leak was going to be expensive. I credit Nathan with saving me a lot of money to repair an old refrigerator and, at the very least, money saved for a service visit which would've resulted in the same answer. In conclusion, Nathan was polite, professional, and a great communicator. He didn't charge me for his remote troubleshooting or the pro-tips. I highly recommend Nathan at Sneath for servicing all your appliances.

From the owner: In-home major appliance repair service.read more

Matt, Mike, and crew did an amazing job! We had 9 large trees removed. They stump ground and…read morecleaned up so well. Professional and great price! Highly recommend.