I picked American Elite Auto Body because of their great reviews, even though my insurance pushed…read moreme toward their in‑network shops. Honestly, I'm glad I trusted my gut. From the start, Jeff was awesome--super patient, answered all my questions, and kept me updated even while I was traveling. When I picked up the truck, Atnan walked me through everything and made sure I was happy with the work. The customer service here really stands out. The repair timeline was actually pretty fast on the shop's side. Most of the delays came from the insurance back‑and‑forth, not the team doing the work. If you want things to move quicker, my advice is to start your claim before dropping off your vehicle. Once everything was approved, they had my truck back to me in about 9 business days. I also got text updates the whole way--submitted estimate, parts ordered, in line for paint, all of it. It made the process way less stressful. It's been two weeks since the repairs were finished, and after a power wash the paint and trim still look amazing. No mismatched panels, no weird texture differences--just clean, factory‑fresh work. The attention to detail really shows. I uploaded my before‑and‑after photos so you can see for yourself. The difference is huge. My truck looks brand new again, and I'd absolutely come back here or recommend them to anyone who wants quality work that lasts.

Reached out via Yelp. Heard back from them the next morning with a 9am appointment. When I arrived…read moreI spoke with Atnan, we walked out for him to see my vehicle and take photos. I let him know I was only looking to get it fixed and not replaced. My front bumper had detached from the vehicle. He gave me the price of $250 and I agreed. Instead of waiting in the lobby for the repairs to be done he asked his employee Eli to give me a ride home. From 9 am to pick up at 11:30 am by Eli that was very nice of them and service was fast. When I returned Atnan took me to my vehicle and explained everything that was completed by Alejandro. My vehicle looked good and I'm very happy with the overall customer service and repair by all three gentlemen. I definitely recommend American Elite Auto Body!!!

I recently had my car repaired and i couldn't be happier with my entire experience. I had some…read moredamage done to my car previously and i could clearly see where the insurance body shop had not done it correctly. As soon as Frank looked at my vehicle, he said what the other body shop did not do correctly. I knew he knew what he was doing AND he had expectations like mine. The entire process was super easy and I would tell you to never go anywhere else. Thank you to the entire 360 Auto Group staff! Job well done!

Amazing customer service from start to finish, I cant express enough how easy they made this…read moreprocess for me. I was in an accident and they really made the process so stressfree for me dealing with insurance. My car looks brand new!

had a swisher auto wash take the paint off my car. got it fixed about 4 yrs ago but it was looking…read moretacky! my "new" car ( paint job) is perfect! and car came back clean, detailed, and smells awesome!

Quick response and quality work. Estimate was over phone based on pictures and the work was done…read morepretty quickly. The paint matched perfectly and damaged part looks good as new. Repaired and painted a damaged fender and front bumper on my Honda Odyssey.

They did awesome job with the my hail damaged car. George was honest and very helpful…read more I was recovering from open heart surgery and couldn't drive my car to shop. George came with paperwork and picked up my car for me. My car looks great! He was good about updating me about my repairs. He worked well with my car insurance USAA He did everything in his power to fix my car before I returned back to work on December 4th. We only had one issue back order of my car taillights. Instead of waiting for it to be delivered he drove to San Antonio to pickup the taillights to assure I can return back to work.

After the hail storm, I started searching around for places that seemed reasonable, reliable, and…read morecredible to work on my Honda Pilot. I got a few quotes and decided to go with George and have been extremely satisfied by his professionalism, honesty, and authenticity. He kept me up-to-date regularly on the repairs of my car and was able to finish it within the timeframe he promised. My car is back now and looks substantially better than it did when I brought it in and I'm very satisfied with the work. I would definitely bring my car back to George in the future and would recommend him to anyone who needs their car looked after and repaired.

Today I took my car into Rock Collision after it was damaged in a parking lot earlier that same…read moreday. I was especially upset because this was the exact area that Rock Collision had repaired for me just a few months ago. When I called, they immediately told me to bring it in so someone could take a look and see if anything could be done, maybe even buff it out. When I arrived, Frankie came out personally, buffed out the transferred red paint, and made the damage look so much better. He also pointed out two small spots where the paint had chipped and explained that they would need touch-up paint. He even told me exactly what to ask the dealership for and said that if I didn't feel comfortable doing the touch-up myself, I could just bring it back and he would help me with it. This level of customer service is rare these days. Rock Collision truly cares about their customers, takes pride in their work, and treats people with kindness and honesty. It's refreshing to do business with a company that is both highly skilled and genuinely compassionate. I highly recommend them to anyone needing collision repair or body work.

Very pleased with the car repairs after my accident. Buddy and his team were awesome. Would highly…read morerecommend this business.

A stellar experience from the start. Outstanding customer service, dent repair and mirror…read morereplacement!

My daughter spent the night in labor and delivery but I had an appointment at 10 to have some hail…read moredamage repaired so I dropped my car off with Matt this morning and went home to take a nap. He quoted me a more than fair price and told me that he wouldn't be able to remove the dent under my racing striped because it might pull up the vinyl. While I was sleeping, he fixed my hail damage. Lori called me at noon and told me it was ready to go. Matt told me he had found a few more dings while the car was under the light and had repaired them without calling me because he knew I was tired and needed rest. He also performed a miracle and repaired the damage under my racing stripe, which he had previously told me he would not be able to do. Truth be told, he did far more work bringing my car back to its pre-hail condition than we had agreed upon and he didn't charge me a dime extra. I would have been willing to pay him for his work but he didn't even charge more for the extra repairs he did. The work is beautiful and it didn't take him long to do it. I would recommend Matt and Lori to ANYONE and I will definitely be coming back with my second car that took a few hits in the same storm. This company gets great reviews and you'll see why in the first ten minutes of meeting them.

I had a great experience here. They were honest and friendly. I took my SUV in because I was told…read moreit was missing a crash bar (or 'impact bar'). I expected it to be an overly expensive experience. But it was anything but. The friendly tech showed me that I was wrongly informed: I did have a crash bar. He didn't even charge me for the inspection. Great place!

This shop is nothing like it was under the previous owner…read more First attempt to obtain an estimate was met with, "The estimators are at lunch and on a job, pls come back." Second attempt to obtain an estimate was no more successful. The staff had to take photos to send them off for an estimate. Seems they could've taken the images on our first visit. Parting words on our second visit, "We'll email you the estimate early next week." Week later, no estimate. This shop did great work prior, every bay had a tech working, and the office staff knew cars. We saw 3 techs working, most bays are empty, and the staff doesn't know vehicles. Save yourself a wasted trip and go elsewhere. This shop won't last long.

This process began late last year, but I had a hell of a time finding any shop that didn't want to…read morerepair an insurance claim vehicle with body and paint damage. So I put it off for several months. However, the painter's situation in Austin only got worse as inflation reared its ugly mug. After contacting a dozen painters, I found one shop that only wanted to fix the dents and do some spot painting for 8 to 10 grand and a second shop that estimated a minimum of 20 grand to do an entire paint job. There was no way I could afford or would tolerate those ridiculous quotes. One of the other 12 painters was a one-person shop named Wendall's Autobody and Paint in my town, who said, "he was busy but that I should call him back in a few weeks." Needless to say, I was frustrated, but one day, while traveling around town, I called Wendall and asked if I could bring the car by for him to look. My wife and I went by his ranch property with goats and chickens in the yard and an oversized work garage, and an hour later, I had hired a painter. We thought it would take him at least 2 months the paint the car, but he had it finished in 5 weeks. He gave me an unbelievable price, and I gave him a well-deserved bonus for exceeding my expectations. My wife and I also had a great time chatting with Wendall at his rustic shop, where he does incredible work. I highly recommend him as a standup painter and person.

It is hard to find a body shop that is willing to do small jobs that does not involve gouging a…read morecustomer or an insurance company to maximize profits. I took a small motorcycle fairing repair/paint job to Wendall and was very pleased with the price and absolutely impressed with the repair. I generally find small independents take more pride in their work and that is certainly the case at Wendall's I definitely will use him again.

This location is always extremely busy. I believe there is a high turnover rate at least with the…read morefront desk because everytime I came to pick up my car keys it was a different lady running the front desk. (I dropped off my vehicle 3 different times. All within a six month period.) I will say that they do honor the work that they do complete on your vehicle so the year warranty your given you can return if you have an issue and it will be resolved immediately. I was lucky because the two different times I had to have my vehicle repaired one was due to hail damage and the second time was another car side swiped my entire passenger side of my vehicle. I had to have both front and rear doors replaced. Had to have the doors adjusted three different times because after the repair the door wouldn't shut completely useless the door was slammed which I couldn't stand to have to tell every person that rode in my vehicle to please open and slam the door shut. There was issues with parts being delayed by the manufacturer which honestly Caliber does not have any control over that. Insurance companies drag there feet when approval is required before parts can be ordered or even your vehicles repair can begin. Which again Caliber does not have control over. I recommend always have rental vehicle covered under your insurance when you need to have a repair done because that will make things less stressful and easier on yourself if your a daily driver and need a form of transportation to make a living everyday. No matter how hard and how much hard work was put into making me vehicle look brand new again... The truth is anytime your vehicle is in an accident don't expect it to ever be the same because it is nearly impossible. I will say that forms of communication email, text, and calls I was very appreciative of. I didn't ever have to call and check on the status of my vehicle. I was given an update and kept informed about every part during the repair process which I really enjoyed.

I cannot recommend this body shop. They did a poor job on my vehicle and didn't advocate for…read morequality repairs. They were willing to settle with the insurance to do just enough. Our vehicle's tail gate was damaged after being rear ended, and they would not blend the paint since there was already sun damage on the section that was not repaired. When I picked it up, the gate was not closing properly, so they pulled it into the garage and they made an adjustment. I had to bring it back a couple of weeks later for another minor adjustment to get the gate to properly close. Ultimately, it never actually closed like it did before getting rear ended, so I had to get insurance to approve getting it properly fixed at a different shop where they found serval issued with the initial repairs that had to be corrected and did work that had been neglected, including blending the paint on the rear gate.

April 26, 2024 Avoid this place!!! My experience: A…read morecomedy of errors betraying a lack of customer care. I had patronized this place for six years. Jon Poche did a nice job; always delivered what he promised; when promised. I was a return customer. But now Jon appears to be nowhere in sight; has apparently left the business to Jacob; and now it has gone to hell. I took in my lovely Lexus sedan for a $4,000 rear-end-repair job; and this was my experience: (1) I was told the job would take two (2) weeks. It took five (5) weeks. Without explanation. (2) When directed to pick up my car any time after 3:00 p.m. Friday; I was upon arrival at 3:15 p.m. told by Ramon that it would be at least another 90 minutes; and Monday morning would be better. I waited. (3) When handed my keys at 5:00 p.m., I found the interior absolutely covered in dust!! Jacob and Ramon then cleaned up this only-too-obvious mess. What body shop would return their customer's car with the cabin covered in dust? (4) 5:15 p.m.: One more attempt at departure; only to find my seat belt retractor was broken. Jacob and Ramon had to call Rocky, who found that the retractor spring had not been re-attached securely. Incompetence. In short: Jon Poche no longer visible. This shop has gone down the tubes. Stay away!

Great work by great techs! Came in and was hit by hail during the year and thought my vehicle would…read morebe in the repair shop forever. They completed an estimate and got working with my insurance company right away. They kept me in the loop along the process and made me feel like family. If you want values, quality work, and great customer service, go to them! Auto & Fleet will always be my place to bring all my body work needs.