I used Elisa's Cleaning Services for about a couple of years until recently. Her cleaning ladies were wonderful, and worked very hard despite breaking a couple of my things twice while they were at our place. Otherwise they always did a great job and we valued their work. Elisa seemed very professional. We paid her consistently, and tipped her cleaning ladies pretty well. I even gave them gifts occasionally to show our appreciation. Sometimes I had to cancel last minute. I have chronic illness and recently had a newborn. I always communicated with Elisa nonetheless, which she seemed good about. I noticed in the last couple of months her communication was declining. I'd ask for a date; she'd respond to me a few days later, then a couple of weeks later, and fill me in when she had cancellations last minute. Last month she stopped responding to me altogether and left me hanging which was unlike her. I had a gathering the following day which my house unfortunately wasn't completely clean as I hoped, since her staff NO SHOWED on me. Tried calling her, and she just never responded. Such a disappointment. Unprofessional and shady on her part. It's a real shame we can't rely on them anymore. read more

ELISA AND HER TEAM WE ARE LIFESAVER!! I had scheduled a cleaning with someone else the day before I was supposed to move in. The person never showed nor responded to my calls the day before or the day off. I frantically became searching for someone lo Kal to clean that afternoon. Elisa was extremely helpful and got 3 of her wonderful cleaners out within 2 hours. They did a great job. The house needed a good scrub especially in the kitchen and bathroom area. I would highly recommend them! read more

Elisa and her crew are great. They responded to my call/message and crew were on time. They did a great job today. Thanks. read more

Disappointed with this cleaning services attitude and non-responsiveness since April. We were their customer for the past 7 + years. Every time, we were very cooperative with them whenever they wanted to come and even if they come late by 1 or 2 hours, we never used to say anything. Sometimes they even used to cancel the appointment with us in the last minute when we were prepared for cleaning and as a result we had to reschedule, but we didn't mind. When they were working in our home, we used to offer Soda or water to the cleaning ladies. We always paid them the price they asked for. We have even given gifts to the cleaning ladies for every X-mas. Inspite of all these, they stopped all of a sudden starting from March and no replies even after we sent them 3 text messages for next appointment. They should atleast have the thought of letting us know that they cant provide service to us and say goodbye. When they can do this to long term customers, one can imagine how it might be with new customers... Since the owner of this business commented and messaged (saying that the review I have posted is scam), I'm here with attaching few text messages as proof. Please note:- We were one of your long term and oldest customers (as I have mentioned 7 years), so that itself shows that every time when the ladies did the cleaning work in our home, it was good and we were satisfied with their work always. No complaint against their work at all. read more

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I called and spoke with the owner in detailed, explaining that I'm very ill and need deep cleaning throughout the whole entire house to keep me safe! She assured me she had a team that would be perfect for my needs. They came out today and it turned out to be wonderful! They worked so hard and tiredlessly and did things I never thought in a million years they would do. for example, they took ladders climbed up and cleaned lights and light fixtures for me in order to have a dust-free environment. Looking forward to working with them in the future. read more

Elisa and her crew are lifesavers!!! I rented a house and discovered the last tenants left a huge mess. Elisa arranged for multiple crews to come out the next day and they did amazing. And then she came back, on her own, and went back through a couple of things that took her hours to make sure it was perfect without charging me extra. They pay attention to detail & did not miss a single thing. I couldn't be happier and will be using them for regular cleaning from now on! read more

Moving out of our rental, we wanted some extra help on the cleaning in order to help get our deposit back! Elisa called the very next day with a price quote and was very professional and nice. The ladies showed up on time and had all of their supplies ready to go. They really made the house shine! They went above and beyond my exceptions! Two ladies were at the house for about 4 hours and it came close to $280...but it was worth every penny and helped give us piece of mind while we finished packing our stuff up. If we ever need cleaning services again, we will def be calling back! read more

Love this cleaning crew. Just the small details such as the the folding of the toilet paper, the tissue. On , my bed blanket. Just to name a few. They take up to as many hours as your willing to pay. I can trust and dependability is a plus for me. My home is not small and their ability to get this house spotless is a hats off! I can't believe I used another cleaning. Crew and was getting ripped off. So blessed to be able to afford a cleAning crew!! read more

Elisa's Cleaning Services - Home Cleaning Near Me - Tracy, California

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This review is solely based off of customer service and not work preformed. Asked Elisa for an estimate on Yelp and had no response so I tried via phone. I received a text back with one price stating $60 per hour then the next day I got a message back on Yelp for $65 per hour. Thought it was strange that they were different prices. Then I asked for an in-home estimate so I can get an accurate price. She offered Saturday at noon and I agreed. I made sure I was at home at that time and didn't schedule anything during that time. I even tried to push back my daughter's nap so I could ensure the appointment was met. At 12:10 I had not heard from her and she had not shown up so I decided to text her and confirm she was on her way. She replied and without even an apology and said "I think it's best if we change time to evening or tomorrow. Finishing up on a house and might be 2 more hours. Unplanned". If I was a planned appointment, why is an "unplanned" appointment more important than mine? Extremely unprofessional and very rude to treat customers like that. I am not going to beg to pay someone to work. I respect your time and would request my time is respected as well. I will not be using Elisa's as that is a red flag on how the business in ran. read more

Quick prompt services, have been using Elisa's services for years now, we give her a call and she accommodates our requirement , great service provided read more

I was so impressed with Elissa. We needed the rental that we were moving out of cleaned and she went above and beyond. Her prices are very reasonable and she does a incredible job. I will be using her cleaning services again and have already recommended her to others. Seriously, you won't be disappointed. read more

Very disappointed by the job they had done & honestly wish I could give ZERO stars. My appt was at 12:30 & the 2 ladies arrived 20 minutes late. The ladies were there for 4 hours & barely got anything done. The bathrooms (3) were cleaned nicely, although that was the ONLY decent thing they had done. They barely vacuumed the floors & mopped correctly. They did not wipe down ANY of the tables & did not vacuum or mop the stairs. On top of that they only changed 2 of the sheets of the 4 bedrooms.. did not vacuum, wipe down or clean ANY of the mirrors. (Why change the sheets if your not going to clean the entire room?!) WORST cleaning service I have ever gotten. $240 for literally nothing. 4 hours to decently clean the bathrooms ? Btw the bathrooms are cleaned regularly. I can keep going on but I honestly feel like this is enough to say. Very disappointed & will NEVER recommend these people to anyone. Very unprofessional job. read more

We have used Elisa's Cleaning Service every month for 4 years. That about says it all doesn't it ? They do great work at a great price. Trustworthy honest employees whom we leave alone in our home (stay out of their hair). :-) read more

Very Disappointed! Never received the services. This morning I spoke to Elisa who gave me a temporary quote on the telephone and a price, she then told me to text her the details and she will write up the professional quote as soon as she is available in about one hour. Whew, stress relieved, I secured the cleaners to perform a move out service of this rental. I provided the detailed text but didn't hear back. I texted a few hours later to ask if she had the final quote ready and again, no answer. I knew she was out working so I waited until after 6pm to telephone her to pick up where we left off. To make a long story short I telephone her 2 more times again with no responses, no return phone calls, no return texts, no I am sorry I made a mistake and I cannot clean your house, nothing, so I had to make the decision to find another company which thankfully I did. I hope that Elisa is ok and that nothing has happened to her. read more

Elisa and her employees are excellent. We have used her services each and every week for a long time, and we have always been happy to come home to a well cleaned house. We trust them to clean the house when we are not home too, and so it is a really easy service for us. Elisa communicates very well with us and is responsive to any texts, so it is easy to schedule. On weeks when we have been away or our plans have changed, Elisa had always been very flexible too. I highly recommend her cleaning service! read more

Excellent work. Called and booked for same-day service. Two ladies cleaned a big house in less than two hours. It was a high-quality clean and I could not be happier. read more

I just wanted to Elisa know the ethical to do when you have no plans to show up for an appt. is to call and cancel!! i schedule my Sunday for you, i get up every mornin at 3:00am to go to work, so you bet i will like to sleep in on the weekend, but i had an appt with you so i made myself get up, to my disappointment, "no show" on your part. Not very professional!! I would not hire this service, who knows if they'll show up sincerely Disappointed from Tracy Ca read more

Elisa is amazing! I hired her over the phone to clean my sister's house who is recovering from her 3rd cancer surgery in a couple of months. She assured me she would do the job herself rather than sending staff, to make sure all her needs were met and that it was done in a peaceful, caring manner so as not to disturb her rest. She did an amazing job! My sister called me in tears and said she made her feel like "queen for a day" she was thorough and considerate of her needs and very reasonably priced. I am probably going to have her go back at least one more time, maybe more . .simply because the service she provided to my sister was invaluable. It's rare in life these days when you find someone with such a strong work ethic and kindness and consideration of special needs! I recommend her highly!! read more

Elisa is an awesome business woman! She has started this business with years of experience in detail cleaning houses! She knows how she would want her house to look and gives the same courtesy to her clients. I have a rental property and she knows how to get rentals ready to go! I highly recommend using her! Very pleasant and willing to do what it takes to get an EXCELLENT job done! read more

Elisa and her team did an awesome job even though it was on short notice and they did it at a great price! I will definately be using them in the future. read more

Very thorough job. We had them do a move-out cleaning on a 3400 sq. ft. house. The women showed up on time and worked steadily. The job was completed within the time estimated, and the house was sparkling when they finished. Would highly recommend this service. read more

I was in need of a house cleaning for my rental property. The person who was going to do it got sick and I had people about to come and see the house. Elisa took my call and arranged for two people to go to the house, let themselves in and do the work that needed to be done. I went to the house today and they did everything I had asked and they did it well. It was funny because Elisa was worried that the windows were going to be not perfect because the work was done on Wednesday and I could not go out to the house until Friday and she was concerned that the windows may have gotten dirty IN 2 DAYS??? They were fine, they cleaned the inside and outside of all windows, cleaned the tracks and dusted all of the mini-blinds. Cleaned all of the drawers in the kitchen and both bathrooms, mopped the floors and everything was just right. All in all, she was very nice to work with over the phone, she organized an emergency crew within hours of my call, got the job done and done well, on budget and on time. I got the house rented today! read more

SAVE YOUR MONEY. I hired and scheduled to have Elisa's clean my house more than one month before the date I wanted my house cleaned. At 8pm the night before my scheduled 9am cleaning, she called to tell me she wouldn't be able to come until 11am and that she would send 3 people for 3 hours, instead of 2 people for 4 hours. At 11:15 the next morning she hadn't arrived and hadn't called. When I called her to inquire she said they wouldn't be here until noon. She arrived at noon by herself. When I got home from work at 3pm, there were 2 people at my home cleaning and they had not even started on the downstairs. They finally went downstairs to clean around 3:30pm. At 5:15 pm I had to leave and they STILL weren't done. Said they were just finishing up. (My home is average size.) I had to leave so I agreed to pay her since she would be done by the time I returned When I returned I found that they had not mopped my floors and several pieces of furniture were not dusted. I called the next morning at which point she started screaming at me that "she did her best" and "it's not her fault if someone calls in sick". Finally when I got her to calm down (yes, I had to calm her down and yes, I'm the CUSTOMER.) She offered to refund my money. I told her a partial refund would be sufficient because some stuff was done. She agreed to reimburse me by the end of the week. That was October 22, 2016. I didn't hear back from her. I called her the following week to follow up and she said she would get back to me the next day. I still have not heard from her. It is now November 17. She kept all $275 knowing that she did an inadequate job. I also found out after I had guests over that she left a bag of garbage in front of my house. Since then, I have found that 2 sets of my mini blinds are broken that weren't broken before she came and "cleaned". I do not recommend this cleaning service. There are too many options for other services to risk getting the same treatment that I did. So disappointing. read more

Amazing work. These employees work hard. Went above and beyond. Can't wait to hire them on a regular basis.

Great service! I have the 2 times a week for a very reasonable price. They are here fir the allotted time and work non stop. I appreciate their hard work and their ability to be on time. read more

Ok , sorry to share this but I had very bad experience with this service , they spent 4 hours charge me $240 but did very poor job , I what ever I pointed to clean they come up with answer , it cannot be clean , also they break inside refrigerator plastic shelf railing and told me it was broken by me, I strongly suggest to find some one better as its you money which they took it for bad cleaning job read more

Elisa is AWESOME!! I messaged her on Sunday requesting house cleaning for Monday and she was able to get me in- She responded almost immediately! (We used them to clean our place we're moving out of. It looks brand new again)! The two gals who came to clean our place were fantastic- Joann and Rachel. They were able to get the black mold out of our caulking in the shower and the whole place was sparkling clean. They were worth every penny. We plan to hire them again. I highly recommend them to anyone looking for house cleaners. read more

I love love Elisa! Elisa & her staff have been cleaning my house for a year now. They are one of the best cleaning services I have had. I'm very picky when it comes to cleaning, so by me posting this review its a big deal. She is very friendly, accompanying, & goes over & beyond. read more

Elisa and her team are great! They are very detail oriented and accommodating. This is our first time hiring a cleaning service and I am very happy, they have set the bar high! read more

What a bad experience! I called Elisa and had booked appointment for initial cleaning for 5 hours @80$/hr rate. She mentioned after this first cleaning I can have a regular service every two weeks for a flat rate. Two women came two hours late for the first appointment and did the bathrooms, kitchen and downstair hardwood floor cleaning in 3 hours. I called after two weeks thinking it is regular cleaning as initial cleaning was done. Elisa sent the same two women and she did not say anything about what kind of cleaning it was. So I assumed it was regular cleaning as I had earlier discussion. The women said it was hourly charge. I told them it is regular cleaning and not like last time and that is as per my discussion with Elisa. They said they need to talk to Elisa and they called her and spoke among themselves in their language on the phone and told me she is okay with that(I did not know what they discussed). So I said okay to start the work. They finished the work and charged me @ 55$/hour basis. I said it is regular cleaning and not charged hourly basis and asked them to call Elisa for clarification. She was being extremely rude, yelling on the phone and said it was because I changed the initial cleaning schedule it was not complete and this was also initial cleaning and she was giving me a discount charging only $55. But if it was initial cleaning why did they redo kitchen, bathrooms, flooring? Moreover she did not communicate that to me. No one told me about $55/hour rate. It could be that the women did not understand the language and there could have been miscommunication due to language problems. But Elisa's behavior was not acceptable and I would never work with this cleaning service again. read more