I would love to write a good review for this service, but they didn't show up. The last message I received was "OK perfect we have you down for Tuesday, September 26 at 9am." I texted and called this morning when they didn't come, nothing. It is now 12:30 and no response. Luckily I was able to book another company that I can have come this week. There are other reviewers that listed this problem, but I gave them the benefit of the doubt and made sure I was very thorough in the booking. I would mark them as a big UNRELIABLE. 0 stars!! read more

Christina is unprofessional and rude. I cannot believe the exchange I had with her this morning when they didn't show up for a confirmed 10am appointment. After sending multiple messages and asking her about the COVID compliance measures in place, I received no response. At about 10:40, she calls me directly to literally yell at me. When I picked up the phone, she started right away with an accusatory tone, blaming me for not understanding that I needed to wait for her to confirm the appointment - even after I received a message stating that it was confirmed. The message stated confirmed and even provided a button to Add to Calendar. She has an horrible temperament and attitude problem that cannot be fixed by reasoning with her. She yelled so loud I had to hang up the phone. It rattled my nerves. What a disappointment when all I wanted to do was support a small business in this economic climate. I am looking forward to inviting someone into my home who exhibits maturity, kindness, respect, appreciation for their customers and ready to deliver top notch service. I'm sure that there are others out there, just not Royal. And now she says that I harassed her. Please do not make a mistake contacting this business. She even lies in the response saying that I harassed her! Who does this? I wanted to give her business. She is completely unhinged. Please be warned not to contact her. I wasted so much time prepping the house and cleaners for her team. So disappointed. read more

I have used Royalty Janitorial Services for a few years now after going through a handful of cleaning companies. I have to say they do an excellent job. I have two kids, two cats, and a dog so they definitely have their work cut out for them when they come. : ) They are very flexible when I need to change days. I also feel comfortable with them being in my home while I am at work, as I have never had issues with anything missing - I cannot say the same for past companies, unfortunately. Overall, I appreciate coming home to a very clean home! I give them five stars and wholeheartedly recommend them! read more

We have been with Christina, Royalty Janitorial Services for over a year and we want to share how pleased we are with our cleaning service. Her staff, (not sure I can use her name, but starts with and M:) does an excellent, consistent and quality cleaning each and every visit. She leaves our smelling so good. Plus she is friendly, fast, and just a pleasure to work with. Christina is professional and friendly, she is easy to communicate with, she ensures our priorities were shared with staff, in addition she is very helpful with our scheduling needs. What a pleasure working with Christina, her staff and getting a 5 Star consistent house cleaning service. We highly recommend Royalty Janitorial Service. read more

Did not respond to my quote request here on Yelp, it's been a week. Can say nothing about the quality of cleaning, but it does not look like they need much additional business. Update: Christina contacted back and apologized for the delay due to understaffing (COVID vaccination related), so I'll give a benefit of a doubt and up my review a bit. read more

Christina and her team are nothing short of amazing, I've been coordinating with Christina regarding my move in and weekly cleaning which I've had for a few weeks now and I definitely recommend getting in contact to request a quote. I'm sure you won't be disappointed, If anything they go above and beyond. Coming from a family that owns and operates a local family business it's important to support local small businesses, especially those that focus on their specialty and have a high standard comparatively against their competitors. Overall I can't commend them enough and will continue with my weekly service, along with recommending them to family and friends. read more

Excellent Excellent Excellent Was Very Professional And Courteous Made Sure That Everything Was Done Right Inside And Outside My House The Bathroom Was Spotless The Carpets Were Cleaned And They Did A Very Good Job Looked Like New And My Kitchen Was Done Very Well And They Did The Floor Even Though It Needs Work Done To It Even Though I Gave Them 5 Stars I Wish That I Could Give Them 5+More Christina Is The Best I Felt Like I Was Treated Like ROYALTY And I Highly Recommend Them . read more

I had a great experience working with these guys. Super quick to respond, they where on time the day of cleaning and did a great job!!

We've been getting our house cleaned by Royalty for about 6 months now at a frequency of every 2 weeks. Christina is very responsive via text and very attentive to our needs and our sometimes changing requirements. The housekeepers do a fantastic job and are always very respectful about our property and not only clean very well, but also organize nicely. We have 3 kids with 2 of them under 5, so you can imagine how messy our house can get. I love coming home to my squeaky clean house, every other Friday!! read more

Christina's team did an excellent job on our house. The ladies showed up right on time and were diligent in getting the cleaning done as thoroughly as possible. We were so happy that we decided to do monthly service. The house was left spotless and she even accommodated us on some add ons since we didn't know what exactly was covered under the standard cleaning tier. I will recommend this company to friends and family who need cleaning services. read more

I coordinated with Christina. Cleaning team arrived on time and they did an amazing job with a move out deep cleaning. Highly recommend!

I highly recommend Christina and her team. They are very efficient and thorough in their cleaning. Christina is also extremely flexible with scheduling. read more

I was extremely pleased with the service provided by this business. Christina was very responsive and was able to schedule a cleaning within 48 hours. Her team was very thorough and professional. I'm very happy that I found this service and plan to continue using them. read more

Prrisalla arrived on time well prepared and wearing a mask. She was awesome she did a wonderful job didn't miss anything, I highly recommend this company. read more

Home looks fabulous and Christina is very responsive and easy to work with! Highly recommend Royalty Janitorial Services.

The cleaners were very good and efficient. They did a thorough job. It was easy to coordinate the schedule, and prices were reasonable.

Christina and her team are great. We had Christina on the job and she took initiative to do more than what was asked. The house looks clean and organized! She also brought up some concerns that I, myself may not have been aware of with the upkeep of the house. I appreciate that. When our upkeep needed a bit more , she made sure the person she brought in was a great fit. We will continue to use her and her staff! read more

Horrible! Don't used this service at all...she took so long to respond and then tell me that she can't do it....I'd give them 0 stars if I could! Don't even bother wasting your time on this company! read more

Such an amazing team! The service is very throughout. Priscilla has been nothing but the best to us! Pricing is great and fair. We will continue doing business with Royalty Janitorial Service. read more

They did an amazing job and were super easy to get a hold of and communicate with!! Our house looked sparkly clean and smelled lovely. We will definitely be using them again in the future read more

EXCELLENT service! Prompt replies. Christina was able to get a team to me the next day due to a last minute emergency on my part. I highly recommend Royalty! read more

The entire process from booking an appointment to the cleaning services was smooth and easy. Christina was very timely in her responses and coordinated well with my schedule. Maria was AMAZING. She spent about 5 hours cleaning our house and it was just spotless. The windows and blinds were dusty and had marks by the time she finished they looked brand new if not better. I definitely plan to use the services again. read more

Great service for our move-out cleaning. Priscilla Lopez did our house cleaning, and she was very thorough and professional. I would recommend them for your cleaning services! read more

This company is hands down the single worst cleaning service I have ever dealt with. The cleaners were incredibly inconsistent, they did not clean my businesses well. They left the water running for hours on one occasion. They spilled oil on my kitchen floor then didn't clean it. They would claim they spent one hour cleaning when they would only spend half that time, and then I would be billed for it. The owner refused to listen to anything I said, any of my complaints. She did not believe me until I had a security/camera system put in and started watching them. After that I discovered the cleaner would clean for 30 minutes instead of the full hour I was billed for. They did such a poor job that I got fruit flys and had to pay an exterminator $275 to get rid of them. I finally fired them. In my 17 years of owning bars and restaurants I have never worked with such a horrible service. Bad cleaning, bad customer service. Do not hire this company. You will absolutely regret it. read more

Hilda is very professional, patient and attentive to details, she made the house looks clean and new. Really great service and highly recommend! read more

I really like Christina, owner of the company, who helped immediately when encountered some minor issues with the cleaner. Reasonable rate and easy going personaloty. If you want a clean job, call Chrisina! read more

I have been using this company for over 18 months and they continue to do a terrific job. I've used them for multiple projects throughout the bay area and would easily refer them to other people. My biggest concern when hiring a new company to come to my house was theft and they have always left the belongings better than when they arrived. House is always cleaned on time and within budget. read more