I had a very disappointing experience with this business…read more I needed a specific tub spout for a hotel fixture and explained clearly that compatibility was the only thing that mattered. Before placing the special order, I asked more than once what would happen if the item didn't fit. I was repeatedly assured that it would. When the item arrived, it did **not** fit. I had concerns as soon as I saw it, but was still told it would work. I returned the item as directed by my employer. The purchase was made with my **personal funds**, and now I am still waiting for my refund. The most frustrating part was the attitude during the return process--it felt like I was inconveniencing them, even though the item did not match the assurance I was given. If you're placing a special order here, make sure you get the return policy and compatibility guarantees **in writing**. Clear communication and timely refunds should be standard. I hope this situation is resolved soon.

Don't be fooled by the name of this store. RayWare Hardware is far from your usual corner hardware…read morestore. Rather, it's an upscale cabinet and door hardware, unique sinks, swanky mailboxes, lighting...I could go on...hardware "gallery" of sorts. My husband and I popped in one afternoon, as we are looking to modernize and upgrade our kitchen lighting. Karah, the sales girl who promptly greeted us, was knowledgeable, helpful and offered us additional catalogs to browse. (She even sent us home with several.) I loved all of the cabinet and door hardware they have! There was everything from lizard handles to whimsical fiddlehead ferns. I could have browsed them all afternoon! While their selection [of most everything] is lovely and mostly on the more unique side, it is all quite pricey and likely outside of our rather small reno budget. But go and check this place out! I'm glad we finally did.

Today's 5 stars are dedicated to the OUTSTANDING customer service received by Austin. Patient and…read moreunderstanding, Austin was able to help us select samples. He was professional yet great sense of humor! Austin was a GREAT representative for Sherwin Williams!

called the day before to order a special order. asked them to get it ready and charge my account…read more went the next morning and NOTHING WAS DONE came behind a guy ordering 30 gallons of pain!! what is the use of PREORDER if NOTHING is ready please figure out a method for quick pickup for PREORDER WORSE thing about this experience is that the guy was rude and courage less why couldn't you have a quick pick up method when someone give you the order AND payment the day before???

Bought a cool pocket flashlight and was on sale for $23 and it sure is quite bright and will be…read morehandy for working in the dark and also great to have in case of emergencies. The staff is very helpful here on every visit, plus there are lots of cool deals that are right at the front of the store.

Never buy a sprayer of any type at any Harbor Freight Store. Harbor Freight will not accept any…read morein-store returns for pumps or sprayers if they are even opened. I purchased a 1/2 gallon pump sprayer on 2/9/2025. I filled it with water pumped it up and I discovered that it was leaking air. I removed the top and noticed that the gasket between the tank and pump was missing. I immediately took it back to the store and asked to exchange it for another one. I was told that because I opened the package, I would have to do the return online. I can understand that there needs to be some kind of limited return policy for items like this. After all, what is there to stop someone from buying a $600 airless paint sprayer, using it, and then returning it the next day, but they need to give the store manager the ability to make a judgment call. I was looking to exchange, not get a refund, for a $3.75 pump sprayer that had been purchased less than an hour earlier. I should have not been sent packing and told that I have to do a warranty claim online where I may or may not get a refund.

Im elderly and cant walk miles in a big box store like HD or LO. They have everything you need,…read moreand just tell them what you need and they will load it on your truck. No impulse buying and having to organize an expidition with camels to explore the big box stores. In and out fast, reasonable prices and personal service you will never get at a big box.

I do not recommend shopping here since they got bought out. Raised the prices crazy and do not help…read morecustomers. You might as well just go to the other big box stores. Very disappointing what Shumans turned into since they gotten bought out.

We own a local family owned business and my father called many places and Tool Shack was the only…read moreone to have the impacts he needed. The people were so friendly, and I got in and out quickly. Nice place, nice people, couldn't ask for more! We are better together.

Talk about good people! I don't normal write reviews but these guys are awesome! New ownership has…read moremade this place amazing was running behind on a job called them and David saved my ass! They dont do deliveries normally I don't think but he helped me out and brought me a 3 1/2 in impact socket in 20mins. Check these guys out!

Family owned and operated. Fair and honest. They give accurate repair acessments, but as with…read moreeverything these days it is higher than it used to be. I support them because I'm old school and hate the "disposable" economy. I believe in fixing things and am willing to pay for repairs/diagnosis if I am not able to do myself- even if the cost is approaching two thirds of the price of a new Echo/Stihl.

My Echo chainsaw quit cutting so in frustration I was off to HomeDepot Middleburg to buy a…read morereplacement. After unsuccessfully searching on my own for my target purchase, I asked the Customer Service Desk to check inventory for the saw I was trying to buy. The girl said "yep" we have 6 and they are back where I had just spent 20 minutes looking. I shared that I wanted to buy the saw in question so it was interesting she did not offer to have someone go and simply bring it to checkout for me. We were after all talking about a $400. plus tax purchase. I guess she expected the 70 year old man standing there holding his American Express Card to climb up the racks, dig through the HD inventory, find the saw, climb down and then drag myself through self checkout. All for the privilege of making a $400. purchase and not inconveniencing any of the HD employees standing around chatting at 8:00 AM on a Saturday. I decided that being an unpaid employee of Home Depot was not a good job for me so I passed. The morning was now heading toward noon and remembering that American Sharpening was open on Saturday, I decided to give them a visit. American Sharpening sells chainsaw parts (unlike HomeDepot) so I thought I might just try and repair the unit myself. The lady behind the counter had the part I thought I needed but still took the time to ask me what the problem was with my saw. After explaining my issue she said my problem would not be solved by the part I asked for and suggested I bring the saw in. (Interesting note: Saturday AM. Cheerful idiot comes into your store and asks to buy a part that you sell but you still take the time to be sure it will solve his problem. Please do not expect that to ever happen at a "Big Box" store) Given new life on repairing my equipment, I drove home quickly and after gathering up my saw returned to American Sharpening. A gentleman greeted me and, since the lady had taken the time to share our conversation, he immediately started checking the saw for some basic issues. It turns out the saw's lack of performance was due completely to operator error which the gentleman quickly rectified. In addition to a repair he also added a much needed tutorial on how to prevent this from happening again and some always good reminders on safety and the potential dangers of chainsaws. My wife would have loved this guy. If knowledge is power this gentleman might be the superman of chainsaws. As if having a repaired saw and new found knowledge on it's operation was not enough I had to almost force him to take any payment for his assistance. American sharpening has some unusual hours but the gentleman repairing the equipment has forgotten more than most folks will ever know about small engine repairs. Friendly, in a good country sort of way, and knowledgable about their products would best describe American Sharpening. Please give these folks a try, and I believe you will be glad you did. If nothing else a visit to American Sharpening will keep you from climbing on the "self service" racks at Home Depot and that is certainly a good thing.

Stopped in for help with my shower fixture, and the staff was so helpful! I had already tried Home…read moreDepot/lowe's/Ace and I couldn't find the right fitting. Darsco had the fitting I needed, and the gentleman who helped me asked more about the problem and ended up helping me solve it with a couple of rubber washers instead of $40 in brass fittings and even gave me the washers for free!!

I was advised to come here from an old timer working at Home Depot. Gotta trust them old timers,…read morethey know their stuff! I had a broken gate valve feeding my 1979 house the water through a 1" inlet. As you can see, when making the foundation they spilled concrete all over the pipe making it near impossible to sweat a new valve on there. So, I took the top part out that snapped the stem (the gate portion), and searched big box stores, Fergussan, all came up empty as nothing would fit this 1979 valve. And this old timer at HD told me about Darsco. At first the gentleman at the counter of Darsco said, "nope, cant repair those as everything comes from overseas now and is built differently and would never screw in to replace that top part that has the gate". Then he looked closer - it said "Fast" on the side. "Hold on, let me go look in the back". He came back with the EXACT part I needed, it was old (new but dont make them anymore), and he had a few in stock. Took it apart, got the part I needed, and I installed it and was back in business! Thanks sooo much Darsco! You're the best!

For Larry/Luis delivery to my home today; very careful of the large pots and large bird of…read moreparadise. Very heavy yet they made it seem easy! Very courteous also. Did a great job! (From the Turner Home Ace in Marsh Landing). Nancy W.

I'm shaking as a write this review! Wow I was just treated SO POORLY By the team in this garden!!!…read moreI bought 4 hanging plants, they cost be $140, but they've all died even though I've watered them everyday!! I called the store before I came and spoke with Colleen, she told me to go ahead and come in. I came to the store and she told me she would Not refund me because I had not watered the plants, I explained to her yes I had!! I love in a home that has full sun on it and she still told me that was u true and her And The associate next to her JENNA, made me feel like a complete idiot. I asked for the manager even though COLLEEN wanted to tell me she was the manager and she called Greg. Greg ended up helping me get a refund but wow. I will never shop here again. I'm a black female and I have no doubt this had to do with the color of my skin. What a shame that businesses like this are represented by individuals like this.