I had a very disappointing experience with this business…read more I needed a specific tub spout for a hotel fixture and explained clearly that compatibility was the only thing that mattered. Before placing the special order, I asked more than once what would happen if the item didn't fit. I was repeatedly assured that it would. When the item arrived, it did **not** fit. I had concerns as soon as I saw it, but was still told it would work. I returned the item as directed by my employer. The purchase was made with my **personal funds**, and now I am still waiting for my refund. The most frustrating part was the attitude during the return process--it felt like I was inconveniencing them, even though the item did not match the assurance I was given. If you're placing a special order here, make sure you get the return policy and compatibility guarantees **in writing**. Clear communication and timely refunds should be standard. I hope this situation is resolved soon.

Don't be fooled by the name of this store. RayWare Hardware is far from your usual corner hardware…read morestore. Rather, it's an upscale cabinet and door hardware, unique sinks, swanky mailboxes, lighting...I could go on...hardware "gallery" of sorts. My husband and I popped in one afternoon, as we are looking to modernize and upgrade our kitchen lighting. Karah, the sales girl who promptly greeted us, was knowledgeable, helpful and offered us additional catalogs to browse. (She even sent us home with several.) I loved all of the cabinet and door hardware they have! There was everything from lizard handles to whimsical fiddlehead ferns. I could have browsed them all afternoon! While their selection [of most everything] is lovely and mostly on the more unique side, it is all quite pricey and likely outside of our rather small reno budget. But go and check this place out! I'm glad we finally did.

Rude cashier and nursey manager. Spoke with the Asst Manager and he seemed to be clueless as well…read more Will definitely make me think about visiting this location again. Most of the plants looked awful. Came for catcus/succulents and would rather buy from Wal-Mart than this place!!

Helpful and courteous staff. Prices are medium range and selection is excellent…read more It is my go to place instead of the big box stores.

Love this place! Very friendly and helpful staff. Brought my push mower here for repair. They got…read moreit running like brand new and helped me save some money in the process.

A long time Hardware Store establishment in Oceanway. Pretty much everything you need. From…read morePlumbing to Gardening supplies. Also specializing in lawn equipment repair. Friendly staff will help you find anything you need.

Derek and his crew were so helpful and made sure we had everything we needed. Thanks for taking the…read moretime to mix our paint samples.

I have been here several times throughout the years. The…read moreemployees have always been very helpful. . They have always had what I needed! Earleen

I love Rockler! I was driving through the town center. When I saw they were opening and I was…read moreecstatic. This brought back memories from my childhood and working on wood projects with my dad. So when I saw they were opening, I called my dad and said we needed to take a field trip. The first time we walked in, we were greeted by the wonderful and knowledgeable staff. I was looking for an exotic wood to make some shelves for my kitchen. Since they were going to be open shelves I wanted them to be something special. The staff or wonderful with recommendations, but really I just wanted to find something that spoke to me. Yes, I know they can sound odd but I'll avoid for some reason. The staff were so patient while I took two hours looking at wood. Once I picked out what I wanted, we were able to talk to one of the managers about having specialty cuts made. Since I do not have a workshop we ran into some hiccups along the way as we were working with a wood in a humid environment. However, everything was sorted, the staff took great care of me and my wood selection and I got my wood cut and it looks wonderful. I am starting my project soon and I cannot wait to finish. I know I will be back to Rockler time and time again. I am so excited. They are here and I can't wait for other people to explore with them. They do offer classes and woodworking, and also with epoxy. The classes can be scheduled I believe online or by calling them. They do have handouts as well. I am excited to take a class or two and learn some new stuff if you have some time and want to explore somewhere new or if you just love woodworking or looking at really neat wood or tools take a trip to Rockler, you will love it. They are exotic wood selection is amazing. I found some beautiful Tiger Wood. They also have many specialties that you will not find many other places such as Purple Heart or yellow Heartwood. You will be inspired just walking in.

If you are into woodworking this is your toy store. They have everything you need (and some…read morethings you may not have known you need) for any project you are working on. The staff was extremely friendly and helpful. Add on classes to show how to use some of the tools and the place is great for the novice too.

Wonderful folks and so helpful and kind! Found some great garden items and the team there couldn't…read morebe more supportive!

If you like to ask questions and learn, I love Lowes and Home Depot but Ace is the only place…read moreyou're gonna get your answers to your questions by a legit person that has time to talk to you. Grady O' PS get the Lowe's app. You saved a little money when you get like five dollars off blah blah blah.

I had an extremely unprofessional experience with the branch manager, Chad Walton, at the Johnstone…read moreSupply location in Jacksonville. I called to inquire about becoming a vendor and briefly explained my goals within the air‑conditioning industry. His immediate response was, "We don't deal with that--go somewhere else." I called back to clarify my mission in case there was a misunderstanding, but he repeated that he could not help me and ended the call. Rather than providing a professional explanation of their vendor requirements or directing me to the appropriate contact, the conversation felt dismissive and unnecessarily hostile. The few questions he did ask came across as interrogatory and condescending, which was surprising and disappointing for a company of this size. If this interaction reflects the level of professionalism and customer service at this branch, it raises serious concerns. My experience with Chad Walton was rude, unprofessional, and far below the standard I expected from Johnstone Supply.

Went to Johnstone Supply to pick up a motor. Installed it, and it turned out to be the wrong one…read more Went and picked up another and had the same issue which resulted the whole hander to be replaced. Tried returning two perfectly good motors and was told they don't accept returns. After suggesting they should tell people that or have a no returns sign, I was told they told everyone. Yet I was able to purchase two motors and never was told once. Do not recommend.