UPDATE: I originally left a review regarding our experience,…read moreand the company responded by denying responsibility and providing explanations that do not match the evidence we have. Apparently this is typical behavior though, for them. Our vehicle was brand new. After service, the vehicle developed issues that did not exist beforehand. It was also returned with scratches and damage that were not present when it was dropped off. What is most frustrating is that I specifically requested footage of the vehicle while it was in their possession, including footage of the work being performed. To date, that footage has not been provided. Instead, we have received explanations * that were CHAT GPT generated* that do not address the evidence and concerns we raised. When we took the car back, I have video footage of women coming out and taking pictures of the entire car after I asked for video footage to be preserved as a way for them to cover up their tracks. Since posting my original review, I have reviewed other customer experiences and noticed a concerning pattern. In our case, we have a recorded phone call in which a man acknowledged the damage and discussed repairing it. ( For clarity, the recorded call was not a hidden conversation. The company rep was standing outside speaking with my man while he was actively on the phone with me. My man called me to discuss when I would be able to pick up the vehicle. Rather than ending the call, I remained on the line and began recording. The man was fully aware that my significant other was engaged in a phone conversation and continued speaking about the vehicle and the damage while the call was ongoing. He full on, took responsibility And he said that he was going to fix the car. ) As a result, the statements made during that conversation were captured on the recording, including acknowledgments regarding the damage and discussions about repairing it.) We also have photographs, video footage, and witness statements regarding concerns we observed at the business. Additionally, I retained a private investigator to observe the business and document conditions independently. The issue for us is not just the damage itself. Mistakes happen. It is the refusal to take responsibility publicly after the fact while simultaneously failing to provide the footage that was requested. They fixed the scratch after getting grilled. That is the issue. according to other statements and reviews... they do alot worse then how they treated us. Our vehicle entered the shop without these issues and left with them. That is the simple reality of what occurred. I want to spread the word because unless you know what you're talking about, they will treat you very poorly. And try to cheat you out of things, they also, it will give back your car....Worse than when it went in. At this point, we are preserving all evidence and documentation related to this matter. If they choose to bite back with another lie.... i'll see you in court. Its my job. Im happy to bite back legally as I already am prepared and prepped. And i'm coming with videos and photographs and recorded conversations, customer reviews and other customer witness statements ( people that I don't even know) The evidence speaks for itself. They probably have a lot of people( their friends) who will back them up The bad reviews and what happened to these different people speaks much louder because it's a pattern of behavior. These people I didn't even know and they had similar.If not exact situations, just different car parts Anyone considering this business should carefully review all available customer feedback and make an informed decision for themselves. We stand by our experience and the evidence we have collected. We have documentation, recordings, witnesses, photographs, and video evidence supporting our concerns.

Excellent Service. Very friendly and Good fair price for car maintenance. Definitely recommend it!.read more

Immaculate Auto Repair & Service is the absolute best place to have your vehicle repaired or…read moreserviced in the Greater Salt Lake City region! They are extremely communicative, timely, honest, and their prices cannot be beaten. After getting my oil changed and alignment at another competing shop, I was told my cabin air filter, right CV axle, and battery, with 76% CCA remaining, needed to be replaced. I called four shops to get quotes for replacing the right CV axle. All of them came in within about 10-20% of each other, except Immaculate. I spoke with Bill at Immaculate, and he quickly provided an exact quote for the right CV axle, which came in at 60% lower than the quoted price from the other shops. He also advised me not to replace the battery, but to get it checked closer to winter. After shopping around, I called Bill back to get a quote using OEM parts, and he happily provided it. This all occurred on Friday, July 3rd, between 2:30 and 4:00 p.m. He also told me he could get my car scheduled for Tuesday. I thought it over the weekend and called Bill on Monday to schedule it for Wednesday. When I brought the car in, I asked them to check and quote several other items in addition to replacing the right CV axle, including two windshield wipers, two tires with mounting, balancing, and rotation, the engine air filter, cabin air filter, and a transmission drain and fill. I made several calls to Bill regarding different tire brands, tire warranties, and other options, and he happily helped every time. He always provided accurate quotes, and if he didn't have an answer, he would find out and call me back. Everything was completed the same day, and Bill brought the total price down to less than the cost of just replacing the CV axle at three other shops. I also had the chance to interact with KC, who happily answered my calls and questions when Bill wasn't available and even performed the tire rotation himself. As someone who grew up in the car business, I've never had a better experience with a service center than this. The combination of honesty, communication, service, pricing, and workmanship is outstanding. I would recommend Immaculate to anybody, including friends and family, without hesitation. I'm also posting this review six weeks later to say that not a single thing has been wrong with my vehicle. It drives like a dream. Thank you to Bill, KC, and the entire Immaculate team for such an exceptional experience. You've earned my business for years to come!

Excellent communication!I Of course I appreciate quality work, but number one for me is…read morecommunication on course of action and estimated duration.

My friends and I are passing through from Dallas to Seattle, but ended up needing the break pads,…read morerotor, wind shield wipers, coolant, and radiator cap replaced. Jake was AMAZING with getting all of this done same day within a few hours. Compared to other competitors we reached out to they offered the best price. I highly recommend using them for any car needs. He also gave us a list of hiking recommendations to check out while we're here!!

Great service and was in and out quickly. Even recommend ways to get the price down. I will be…read morecoming back if my car has any more issues

No BS, Honest, helpful, and fast. Giving 5 stars because I cannot give them 6. Repaired my brakes,…read moremade sure I understood the work, and were an absolute pleasure to work with.

Fixed the failed solenoid in the CVT of my Subaru and replaced the leaking o-rings/ recharged my…read moreair conditioning system for $700 less than the Mark Miller estimate. Great communication. Very knowledgeable. Nice guys.

My sister and I we're stuck in Park City yesterday with a battery in my car that was leaking. I…read morefound BestBuds on another review site and because they were rated so highly I decided to use their services. My mechanic was skilled and quick, it only took him just a few minutes to change everything out and I was set to go. Price was fair and I'm happy with the service and the techs they sent who were courteous and friendly. I've added them as a contact for future repairs, so I'm recommending them here for anyone else that needs auto servicing.

This will be long because these guys deserve a proper review. We were in town from Las Vegas and…read morewere staying in Provo. All the eletrical in our car went out we assumed we needed a battery which is something we change out every few years because Vegas summers are brutal. We changed it out but the battery light kept flashing on and off we thought we need to drive the car so the battery can juice up the car. We drove from Provo to SLC for a graduation and on our way back at around 9000 S. the electrical started going out again and we pulled over at a Maverick. We were told after making a call to a shop that its probably the alternator considering the battery change didnt fix the issue. They also told us that they werent available to take it until the next week which wasnt an option for us because we had to get back for work. I went on Yelp and Best Buds Mobile service popped up with 5 star reviews so I called. The gentleman that answered was genuine as explained that we thought it was the alternator. He gave me a quote that was within what I was willing to pay. I asked him if he had a number to a tow place so I can get it towed to them. He said "its ok we come to you". I was surprised but then "duh" it says "mobile" in their name. He also told me it would probably be about and hour and a half for them to repair. WHAT! It really did seem too good to be true. The shop we had previously called quoted us double what these guys quoted. They literally showed up within 30 min they arrived at that Maverick parking lot and probably less than the time frame he told me it would take them to fix it we were on our way back to Provo and now we are home and our car is running perfectly! These guys are a gem! I Googled the cost to replace the alternator and they were within the range. So Im going to say they are honest. I wish they were in in Vegas. But now we know if there are any car repair needs for us when in Utah or our family we will be reffering Best Buds Mobile Services. Thank you for the best auto repair service we have hands down ever had!

The best shop out there. This is the only place I trust with my car. They have serviced my VW R32…read moresince I picked it up and I wouldn't take it any other place.

I took in my car for a diagnostic, as the power windows were not working, and other components were…read moreoff, which I told them could be the footwell module, they also let me know, I need to change out the oil pan, do a transmission service, and also get a new turbocharger, register my battery, thermostat water pump and a couple of other things, the service guy I spoke to basically told me to sell my car, and told me to see if carvana would give me some money for it, because it's not worth fixing, suggesting that fixing the car was more expensive than the car was worth. He racked up a bill of $16,000 for repairs and said it wasn't worth it, and I either pay that or the $600 dollars diagnostic. I ended up going down there paying the diagnostic, registered my battery on my own, changed the lights and did the water pump and thermostat myself, the car runs great now, but I think the service guy was I talked to was throwing ridiculous numbers out, and made me feel like I'm had a shitty car e90 2010 bmw 335xi. One thing I will say that made me write a more positive review is when I went to pick up the car, the owner spent sometime talking about my car and told me it's a good car it just needs some TLC. He then proceeded to tell me the things I should do first on the car from important to less important, and he let me know my car was in good condition and it was okay to do the work on it.

they have no idea what they're doing if it's an modified vehicle…read more A little backstory, my truck blew last year around july. i'm heavily knowledgeable when it comes to anything mechanical. i rebuilt the truck from the ground up, with modified high horsepower parts. It hasn't ran at all since then, obviously because i've been rebuilding it. tried starting it, and it was throwing electrical codes, and it's a crank no start. at this point im just looking for a second opinion. so we towed my truck to this place to get it looked at, ONLY needed the electrical stuff checked. before the truck got there, i called them, expecting them to ask a few questions atleast, but all they asked was the model of the truck and what was wrong. day or so goes by, i call for an update and they say they would've rejected me if they knew what was done to the truck, (but they didn't ask any questions??) and that they had no idea what they're looking at. the owner was a nice guy, good attitude, but the mechanic who was looking at my truck? terrible attitude. questioning me, and testing my knowledge on MY OWN TRUCK. considering i took the entire motor apart and put it back together with my own bare hands, im pretty sure i know what im talking about. moral of the story, if you have a modified vehicle or anything aftermarket at that, do not go here.

I came into the garage. I put a sensor into my GTI. Had them try to figure out what was wrong with…read moreit. All they did is reset the computer and charge me $200 they did nothing to fix it. Bad review.

They rebuilt our transfer case on our Dodge Durango over the course of a week. Each time I called…read morethem for an update, the answered quickly, and were very friendly. After we picked the car up, we noticed there was some rattling going on that wasn't happening before. We took it back and they immedietly took the car for a test drive, put it into the shop, discovered the issue, fixed it, and took it for one more test drive before giving it back to us. They seem very professional and stand behind their work. I'm already planning on taking another one of my cars to them ASAP.

My CX-5 was making "crunching" sounds when I turned the wheel, and my mechanic said I needed to…read moretake it to a shop that specializes in transmissions. I first took it somewhere recommended to me, where it sat for two days without them finding time to even diagnose the problem. I went off Yelp reviews to find somewhere else, and am so glad I found Transmasters Transmissions! I emailed them on a Friday afternoon asking when I could bring my car in to be looked at. I received an email back within a couple hours saying to drop it off on Monday. I did just that, and they had a diagnosis of the problem and an estimate for the cost to fix it by that afternoon. AND, they told me they could complete the repair the next day! These guys were professional, trustworthy, and stuck to their timeframe, which was important to me since I was stuck without a car in the meantime. 10/10 service from this place. I highly recommend!