Studio 321 has a tile selection much beyond my expectations. A friend who has beautiful tasteful…read morehomes in Hickory, NC and Beaufort, SC. recommended Studio 321 to me when I recently did a renovation of a house in Hickory. I was impressed by the selection of tile. Dawn goes beyond the extra mile to make sure everything is on track with the contractor as well. Tile selections and the quality of customer service at Studio 321 can't be beat.

I am building a new home and have been looking for tile for the past 5 months. I have looked at the…read morebig box stores, online of course, and never gave Studio 321 a shot. I was of the opinion that a smaller tile store wouldn't have enough options for me. I was wrong! As soon as I walked in, the owner Jeff greeted me and truly took an interest in me. He asked all the right questions to get an idea of the style of the home, our price range, etc. Jeff then proceeds to walk over and pulls this porcelain marble off the shelf. He brings it over and says "What do you think?" and he described the tile to me in detail. He then proceeded to put additional details with the tile and within 30 minutes of walking in the store, I had my tile picked out for my Master and Guest Showers! All I can say is anyone that is building or remodeling a home knows that picking out tile is probably the hardest part of the project. Big THANK YOU to Jeff and his wife, Dawn, for making this process SO easy!

My thoughts quickly changed about this company when they left a horrible jagged edge backsplash…read more After two redos, the owner came to my house and raised his voice and said it was my fault! He agreed it was poor quality and not up to standards, but he wasn't going to redo! He was horribly rude and treated us like it was our fault. I am left with a horrible backsplash. This was not a difficult job. Tried to support local, but this was horrible waste of money!!! Warning- please read reviews. I am not the first to comment on this!

These are my people, and if you're renovating your kitchen and/or bath, they need to be your…read morepeople. We have just finished a very involved kitchen and bath remodel and Jerry & his crew did such an amazing job. I chose them because they had done new quartz countertops for our neighbors, who gave a glowing recommendation. Leslie will help you with ideas, plus her knowledge and attention to detail answers questions you didn't know you had. She's fun and very responsive - if she can't answer your call immediately, she will return it quickly. She has a great eye for color and design, and coordinated every step of the project. Jerry is the owner and is a super nice guy. He came out to our house just prior to the installation to make the template, which is a very interesting process and explains the precision by which a countertop is cut to fit. The guys that bring and install the countertops are wonderful. Ricky and Jacob installed our master bathroom countertop, which was a very exact fit. I had to be at an appointment, so I left while they were still there. As is sometimes the case, because of the close fit and the crazy weight of the quartz, the wall apparently got a couple of nicks in it as they maneuvered it into place. However, I never would have known this, because they patched, sanded, and painted the wall with the paint I still had sitting in the bathroom! The painter was even amazed they had done this and had done a perfect job. Wade and Artie installed our kitchen countertop, which was actually the same quartz that I chose for the master bath. They were professional and super nice, were very careful with everything, and absolutely finished it to perfection. They explained the best way to clean and care for it. Awesome guys. A couple of weeks later when our appliances were installed, a screw on the side of the cooktop was preventing it from fitting into the countertop cutout. I called Jerry, who had Ricky here within 20 minutes to shave off less than 1/16th from the cutout, and the cooktop was in. It's that kind of service that prompts me to write this review. This is a great business and they all clearly take their jobs seriously and provide an outstanding product and service. Out of the entire kitchen and bath remodel, this was the most dependable, seamless, and enjoyable process. Their pricing is super competitive, with a ton of choices. I even purchased our new composite sink here which they installed perfectly. Next year, we will do the upstairs bathroom and will again have these great people do the countertops!

Wonderful job! Dakota arrived here right on time and did everything that I Required.. Very…read moreefficient....Who experience was 1-A Doug B. Hickory

Absolutely terrible service. They showed up, didn't fix the problem, and then just left. Somehow…read morethey still thought it was okay to charge me $300 just to come out and another $200 on top of that -- for doing nothing. Paying $500 and being left with the exact same plumbing issue is ridiculous. Huge waste of time and money. Do not recommend this company at all. PS. I called to inform them that the problem still exists. I was informed for another $300.00 they would return. I understand that it is Christmas Eve, that is why I paid a premium for service. Never would I recommend this company to anyone!

We recently remolded our kitchen and we had Hickory Tile and Marble install our countertop. It was…read morevery easy to work with Tim as he guided us through the necessary steps to pick out the perfect countertop. The communication with Tim was very good throughout the entire process. The installers did a great job and I would recommend Hickory Tile and Marble for any job that you may have.

From the owner: Robert Lail worked with his father and uncle in the tile business for five years and decided to go…read moreon his own it was 1959. Today Roberts son Tim Lail continue the tradition.

Great people to work with and good selection. Helped with pros and cons of all productsread more

These are the friendliest most caring people I have dealt with in a very long time. Even the truck…read moredriver that had to deliver at the end of his work day. It was such a pleasure to deal with happy caring people! we are so glad we bypassed the box stores. Thank you everybody!