We got stranded and they were the only ones that were willing to come and get us in the middle of…read moreno where . They charged fair and showed up fast and even offered to help with our luggage . These guys are great

Disgusting company, but seems to be typical of cab service in Columbus. I had a doctor appointment,…read moreand called Catcha-Cab about 9:15 to request a cab for 10 am. I am disabled and explained my needs. I guess Catcha-Cab thought the whole situation was hilarious. I went down the ramp, found no cab, so I called again. Several times the dispatcher told me "he should be pulling up now." I did go back a couple of times to look, so I guess that was the joke. I don't know where he was pulling up, but it wasn't at my house. Much as I dislike the idea of more government regulation, Columbus, GA needs a Taxi Cab Authority. This was no where near my worst taxi experience here. After a horrible experience a few months ago, I said I would not take another cab. But someone told me Catcha-Cab was different, so I took a chance. It wasn't different. Playing a sick joke like that is despicable. The people who run taxi service in Columbus are contemptible, hateful and cruel. There appear to be numerous different companies, but several are actually the same company. Without knowing which ones are part of this vile organization, it is not possible to avoid being victimized by it.

I wanted to go 25 miles and the dispatch told me I had to pay $52 dollars upfront or she would not…read moreget me a driver very unprofessiona... cars are very unreliable

Set up time call and called them over 4 times when the cab never showed up. They never answered…read morephone and cab never came I waited 30-40 minutes. Unreliable unprofessional just needs to close down.

The driver was great and right on time She drove great and…read morewas very nice and the price was good. Good business

This place sucks. Was told 20 min. Well the cab came in 3 hours. I know that It could be a shortage…read moreon cab drivers but my God. If that's the case just close the company down permanently

On 3 April 2022, I went to the Express store on Fort Benning, GA. I come out of the Express and I…read moresee this taxi cab in the handicap parking and the passenger wasn't handicap either. These spot are for people that need them, not for you to get something from the store because you think you'll be fast.

Very good cab company. Came VERY quickly compared to other companies I called this weekend.read more

If I could give no stars I definitely would!!! I called the cab company looking for a cab for a…read moreguest that's staying at my hotel, so I call in a super happy calm and natural state, I said yes ma'am I need a cab for my guest here at my hotel and she just went off being VERY rude to the point of me having to hang up in her face she was so rude and disrespectful, like how can she have a dispatch job and be so rude!?!?!? I will never call for a guest or anyone that needs a ride. Customer service is number 1 in my book!!!!

Absolute trash of a taxi company. Slow, inconsistent, and poor management. They have the audacity…read moreto ask for a gratuity after making you wait 1.5 hrs for a pick up when you literally see groups of them standing by main PX etc. If we were not forced to use this transportation service I'd never use or recommend.

My brother in law and another handicapped gentleman called this company which now goes by Catch a…read moreCab to take them somewhere. They were charged $44.00 one way and $23.00 from another driver for the return trip. Checking the same route with Uber, they would have only paid $9.00. They took advantage of them because they are handicapped.

I'm so happy to be the first one to rate this poorly managed, half-rate company. I have tried to…read moreget a cab three times this week through Patriot while on TDY at Ft. Benning. Each time I get the same answer..."It will be 15 minutes." That turns into 30, then 45. Then you find out from the manager that your ride was sourced to another company, who will get to you at a time that is convenient for them. Do yourself a favor and talk to the locals about Uber. Why is Uber not here??? This is a huge base town!!! These scumbag cabs probably threaten anyone willing to take on an uber driver contract. Bullshit.

never again will I call this company 2nd shift dispatcher is horrible this company is going to shit…read moresad to say but I'll definitely find another way to work either I'm late or talked to like shit

They're never on time with scheduled cabs and when you call to confirm it gives off as attitude or…read moredon't care

Goldstar? How about no stars? If I could, I would give this cab company zero stars…read more In the last two weeks, I had two negative experiences with this cab service. The first, the driver took 30 min to pick me up from my doctor's office even though I gave the dispatcher specific directions on what building I was in. Turns out the driver was hanging out at the wrong building for 15 min and didn't think to call me. The cabs aren't the cleanest or well-maintained but for a fairly short ride, it's not that big of a deal. The second experience was this morning. I called Goldstar 40 min ahead of time to request a cab for my brother. He needed to get to the Groome shuttle office in Columbus to get to the ATL airport (the Groome office is a 12 min drive from where we are). After 5 min PAST the scheduled pick up time, I called the dispatch and was told the cabbie was dropping off someone and would be there within a few min. Well, long story short - 2 more calls to the dispatch and 1 from the driver later - each call promising that the cab was 5 min away, the cab was a total of 32 min late. (That is 4 calls total in a 30-min period!!!) The cab arrived 3 min before his shuttle was scheduled to leave from the shuttle office. Needless to say, since my brother missed his shuttle. He had to take the next one which gave him approximately 20 min to get thru airport security and make it to his gate. Did not happen. The driver was apologetic but apologies mean nothing when you are purposely lied to over and over again. Why couldn't they just be upfront and say "I'm sorry, we are running late, it's really going to be 20-30 min more." Give me the opportunity to call someone else. The cab company is not the one who is being inconvenienced - the customer is. But no, they just choose to string you along. Do NOT use this cab company if you have to be anywhere on time! Or if do have to, give yourself a 30-45 min buffer!

Driver arrived with a 'friend' in the passenger seat, didn't offer to help with luggage in an aging…read moreminivan that hadn't been cleaned on either the inside or out for several years. However, I was able to get to my destination on time, regardless of how unpleasant and uncomfortable the ride felt. Didn't take credit cards offered hand written receipt only.

great cab took care of us and the ride was inexpensive great experience, the cab driver was…read moreenthusiastic and kept us entertained. If I could give a 10 I would!!

Perfect experience! We had to have a cab unexpectedly for a very important event. The gentleman…read morethat took the call (very early) was very professional. Driver was great! She was prompt, helpful and courteous. I highly recommend them.