the staff was amazing they were very sweet, the ladies in the front desk were so sweet I loved…read morethem, our ac wasn't working and they came up to check on it and switched our rooms when we discovered it just wasn't working. the rooms are ok, we went for my husbands graduation at fort benning so it was only a few days but you'd think it would be cleaner. they have to either clean better or redo the rooms and upgrade them a bit more. but still great staff and decent breakfast

yes, we checked in. The place did not have a pool. They charged $85 a night. I guess it must've…read morebeen $10 per roach. This place was infested with cockroaches. they allow people to make all kind of racket coming in and out at 2:30 3 o'clock in the morning. then I spoke with another gentleman and they only charged him and his partner $50 for a room. After charging me 85 with the military discount. I would not let my dog sleep in this place again. I will send pictures of the room when I get back to it. Is the absolute worst motel I've ever seen in my life. I would never ever again spend even $20 per night in a place like this.

We had stayed in in early February and opted to return in April. This was based mostly on price…read moreand convenience. The hotel is located a half-block off Broadway, the main street in downtown Columbus. It is also within 2 blocks of the river walk. Pros: - We were able to walk to our dinner reservation a couple of blocks away. You can easily walk to just about anything in the core downtown business district. - Room was quiet and spacious. - Breakfast was good (and included in the price). Cons: - Parking is in a gated lot on premises and costs an additional $12 per night. I understand this (given their location). Also, the lot is a 2-story deck. If you arrive late, there is a good chance you'll need to park in the lower level, take an elevator up one floor to the exterior deck, and then enter the hotel from there. This isn't a major problem, just something to be aware of. It is a trade off versus the other conveniences of their location. If we have tickets for an evening performance in Columbus later in the year, we'll likely return here.

This hotel entrance, concierge and clerk were all very inviting, after a nightmare walking into and…read moreout of, a terrible Airbnb. They had a room for us, in town with secure parking. The room had plenty of space for the three of us and it was very clean and well appointed. There were a couple loud patrons but it's to be expected, and we understand that. All in all this place was a 10/10 for us and a perfectly comfortable place to sleep! Thank you to all

If I could give 10 STARS I would. Especially for the caring attentive staff. WOW!! Stefany (I know…read morethe spelling on her name tag was different but I might not have this exactly correct) was so kind and informative of not only the hotel but also the history of the mill itself. Gabrielle made our morning with her cheery disposition and attention to detail. Breakfast was wonderful especially enjoyed alfresco but the nice fire pit out front. We also enjoyed a delicious meal at the Hotel Restaurant. The food was incredible and our server Daja made our experience top notch. The hotel itself is beautiful! Full of rich history, clean and stocked with anything you could need. I would HIGHLY recommend staying here when visiting Columbus. Especially if you are like us... in search of the city of "Golden" inspired by the book, Theo Of Golden by Allen Levi.

Loved our stay here. The staff is well-trained and attentive. I would certainly stay here again.read more

Is it convenient? Yes. Is the staff friendly and accommodating? Yes, mostly. Is it clean? lol NO…read more Will you sleep well? Probably not. We were here for a conference. The location is great--extremely walkable to a lot of what Columbus has to offer. One of those things is a train. It will come through at different times of the day and night. Because it trolleys through the town on top of the street, they are blasting their horn for ~15 mins at a time to warn pedestrians and vehicles. I was awoken many times throughout the stay as it makes its way down the street, directly in front of the hotel. It'll be 10, 11, 12, 2, 4 AM. It doesn't matter. It feels like the train is right inside your room. The volume is so extreme, I could actually feel vibrations on the 4th floor. My room had a lot of water damage in the bathroom. The floors were spongy, buckled, and sticky. The shower surfaces were also covered in gooey residue. The biggest offender of cleanliness was the bed. One of the beds had makeup/dirt on the corner of the sheet closest to where your face would be. I let front desk know about all of the messes of the room and they sent house cleaning in the morning. They cleaned the bathroom, but instead of replacing the sheets or bedding, they just remade the bed. You could tell it was the exact same sheet because it was the same brown stains and same corner of the bed. It really makes you wonder what they are actually cleaning between guests. Another gripe is the door lock situation. When you open the door, there is a 50% chance that your deadbolt lock will activate. This means you're held hostage from leaving your room until you get it to go back inside the door. I called the front desk to troubleshoot and ask for maintenance. They eventually sent maintenance to confirm this was happening, but the front desk insisted this was a feature not a bug. It is extremely inconvenient if you're trying to leave your room quickly. This issue also caused a hand injury for one of my colleagues as most of us in our group (we had 7 reservations) had this issue with the doors. Forgot to mention, a smoke alarm went off for almost 45 mins inside another guests' room on the floor. The poor guy had literally just checked in and was not smoking. Not a great stay. Most of the staff was super friendly and accommodating. There is an M lounge and a connected Houlihan's. The bartenders and staff there are excellent.

During my stay for a teacher conference, I encountered a serious issue of being locked both inside…read moreand outside of my room -unacceptable situation that posed not only an extreme inconvenience but also a potential safety hazard. I understand that the lock upgrade happened following my stay, but it doesn't help my situation. Despite bringing this to the hotel's attention, the resolution offered, a mere 10,000 points does not even come close to addressing the inconvenience, frustration, and disruption I endured. I spent two nights at your hotel, paying over $400, only to receive what amounts to less than a third of a night's stay in compensation. This response is not just inadequate; it is insulting. Given the circumstances, I expected Marriott to take customer concerns seriously and provide a resolution that reflects the gravity of the issue. Instead, I was met with a dismissive attempt to pacify me with minimal effort. As a result of this experience, I will make it a point to never stay at a Marriott property again. Furthermore, I will ensure that my experience is well-documented and shared across social media platforms so that others are aware of the lack of care and accountability demonstrated by Marriott. I strongly urge Marriott to reconsider how it handles customer safety concerns and service failures. I do not feel the results are sufficient and even after speaking with a supervisor today they say they feel I was taken care of by being given the second room. Is this a place you would want to stay?

Food was great! So was service! The view of the Riverwalk in the bridge was a great touch to my…read moremorning breakfast. The farmers omelette with goat cheese is probably one of the best omelettes I've ever had.

I did a road trip to Giorgia to visit my daughter. I chose this hotel because it seemed nice. I…read morebooked and paid in advance. I was still charged four lodging fees totaling over $1000. Above what I had paid. All different fees. While staying I did call the front desk asking about the fees. I was put on hold and left there. I had to hang up. After communicating with the hotel, Maneger was supposed to reach out to me to explain why I was charged. He never did. Still waiting for four refunds. He definitely needs to improve communications with costumers. Through I did explain to them I was still having to drive back to California with limited funds after staying in the hotel. Hotel is pretty and my room was nice. But the bed did smell dirty like it was washed with no laundry soap. After cleaning service reached are room. The floor wasn't cleaned. The bar on the 7th floor costumer service was great also the restaurant on the first floor. Valet also was great. The bar on the first floor the bartender she seemed like she didn't want to serve my husband and I. When asking questions about drinks she would just say that's all we have. Will not stay there again and do not recommend.

This is by far the best holiday inn express I have ever stayed in!…read more My family and I was here on our family union. We were there during Labor Day weekend. I would say everyone that worked there displayed excellent customer service. I checked in on Saturday. The young lady at the desk was very nice. She was very welcoming to me. And she also made a combinations for me and my family. When we return later back to the facility, it was someone else at the desk and they were also very nice making sure they always acknowledge anyone that came in and out the door the front door. Even the housekeeping was on top of everything making sure they kept the facility, clean and smelling good constantly cleaning the hallways, keeping the overall aesthetics of the facility up . The room was nice and clean. I like the feature that you were that you were able to control the TV with your phone. The buffet breakfast was the best part. They had everything that you could name and it was really good. Kudos to the young man that was in charge of the breakfest. He wore a chef style hat and I think his name was Louis. I'm not sure but he was there on Sunday and Monday. He assisted my family with whatever they needed. He was very nice as well and he kept the buffet area very clean. I would definitely choose to stay here again .

Wow what a clean and comfortable place. Tara the front desk person made my stay perfect. She was…read moreso polite and courteous. She remembered my name and spoke each time that I came through. She was ver helpful in suggesting restaurants to dine at and events to do while I was staying. This will always be my go to place when I visit Columbus.

Stayed a night while we attended my nephews graduation from the Army. It's a quiet little area and…read morewe got a nice view of the river. We had a spacious 1 king bed room. There was a little coffee shop inside the hotel for our morning pick me up but not much for a quick bite for our kids. One odd thing was the plastic cover for the key fell off when the door shut the morning we left. Was able to put it right back on and mentioned it to the front desk.

GREAT VIEW AND NICE STAFF ========================…read more We stayed in room 208 in January 2022 and we liked everything about the hotel except a couple things as follows: 1) There is no daily housekeeping unless you stay there four days or more. This isn't a big deal, but there aren't enough places to hang wet towels. I have no problem making the bed. I had to hunt down housekeepers for fresh towels. 2) There is a little restaurant downstairs which is alright if you don't want to make your own coffee, but pass on the food. There were a couple things we liked about the hotel. 1) Great view on the river side of the hotel 2) Free parking 3) Nice staff members 4) Not far from Fort Benning 5) Walking distance from plenty of restaurants in Uptown Columbus

A great property exceeding the Hilton/Hampton standards…read more Visiting Ft Moore (Benning) for a graduation, based on reviews, we selected the property - the reviews were accurate. Walking into the property, you would not believe it's a Hampton as the lobby is open and spacious. Pro * great professional and friendly staff * rooms were clean and spacious - seems to have been recently renovated * pull out couch is actually comfortable - it's a thick memory foam type of bedding Con * gym could have more equipment for working out - limited to aerobic equipment and 5-50 lbs dumbbells + benches * breakfast items are not replenished Great location (about 10-15 min from post), customer service, and rooms - definitely consider staying.

Breakfast are only has 3 tables 1 was used by employees. I guess the paying people dont count…read moreThe pictures are not of this hotel what a big lie.the handicapped room had no grab bars.Dont trust what the picture show.

Arrived in Columbus GA late night for our stay. Hubby had work all week. We were greeted by Lee…read morewho is thee best at hospitality. He made sure I was aware of local attractions and how to take full advantage of any perks available as a member while waiting for my husband to return. The entire staff was pleasant and after being there a week, I'd definitely recommend anyone to stay.

This hotel is the most unsanitary hotel I have ever been in. Absolutely horrible. This hotel stay…read morereally affected a weekend I was supposed to be celebrating a joyous event.

My husband and I checked into the Holiday Inn Express Hotel & Suites Columbus/Fort Benning, 3901…read moreVictory Dr, Columbus, Georgia hoping for a pleasant stay. When I went into the bathroom to wash my hands, I immediately noticed a stained and unclean towel so I decided to check a few more. There were several towels that were obviously nasty which left me with an uncomfortable feeling about the cleanliness of our room. I called downstairs and asked to speak with the manager and the receptionist (Carlin) said he was in a meeting and asked what she could help me with so I started explaining to her about the stained/nasty towels hanging in our bathroom. Suddenly the phone clicked out, so, I called back to the front desk in a matter of seconds and the manager (Mr. Alex, an Indian man) answered however, I could here the lady talking to him in the background. The manager said that they've been having big problems with the phone whereas it'll just cut off. I told him to let me hold on the phone while the receptionist (Carlin) tell him what my complaint was. He asked me what the problem was and I said to him if the phone is gonna keep turning off then let me hold on while Carlin explained to him about my concern. Nonetheless, he wasn't listening and was very rude. I told Mr. Alex that I was running out of time to prepare for my pick so we simply ended the call. In addition to the nasty towels, there was a red shirt left in the drawer that had something about abortions on it. Those issues were clear indicators that the room had not been properly cleaned or sanitized. At that point my husband and I would've checked out but it was the week for military graduations and all of the hotels were fully booked. We sanitized the room ourselves with OdoBan, Lysol and Clorox wipes. We thought to also go to a local store to simply purchase our own towels. Taking into account of Covid, germs, and other viruses that's around nowadays, cleanliness along with sanitation should be first and foremost however, at this location it's obviously not their concern. This Holiday Inn Express Hotel & Suites Columbus/Fort Benning, 3901 Victory Dr, Columbus, Georgia is NOT the norm for the well known hotel chain. I will NEVER, EVER reserve this hotel again, nor will I recommend it to anyone. Whoever is the Lead for housekeeping ought to be fired along with the manager (Mr. Alex). This particular hotel sets a terrible example for the Holiday Inn Express chain. When visiting Columbus, Georgia it would behoove visitors not to reserve a room at this hotel and seek accomandations elsewhere in order to be safe. Stay here at your own risk!!!

It's a Holiday Inn Express, not the Four Seasons but it's close to the base, clean and remodeled,…read morehas a pool but more importantly warm and caring staff.