There is no adjective negative enough to properly convey my experience with Elite Cabinet Coatings. I hired them to reface my kitchen cabinets and island, replace the kitchen countertops, refinish cabinets in my living room and refinish cabinets in my master bath. A job that totaled approximately $22,000. The estimated timeframe was 5-6 days to be completed. It was not completed for almost 2 months.
There are so many things that went wrong. It would take pages to detail it all. I'll hit the highlights here to try to keep it concise:
1. My project manager came once and was fired in the middle of the project. He told me the outlets in my island would be replaced because they could not be painted. That never happened. I was later told by Elite that they are "not electricians" so they couldn't swap my brown outlets to now match my newly refaced panels on the island. They offered to paint them for me, despite the project manager telling me implicitly on day one that they can't be sprayed because the paint won't stick. So, nothing was ever done to rectify that issue. I will have to hire an electrician.
2. I was treated so poorly by several members of management, including the owner Steven. My husband got a very different reaction from these same people than I did. Misogyny personified.
3. The carpenter hired by Elite didn't show up until several days into the job, which I was told was an oversight in scheduling. He was habitually late. He also argued with me about wearing a mask inside my home during a global pandemic. I found out that a week later, the entire office was hit with Covid. Furthermore, this carpenter was quite angry that I provided and forced him to wear a mask. He proceeded to damage my backsplash while removing paneling. It was later confirmed by Anthony, the sales manager, that this was done out of spite and it was known that the carpenter had anger management problems.
4. Elite fought us tooth and nail to fix that broken backsplash. I signed a waiver at the beginning of the project that stated I would not hold Elite responsible for any damage that was incurred as it related to removing crown molding. They tried to use this waiver as an excuse to not fix my backsplash, which the damage had absolutely nothing to do with crown molding. Steven the owner even told me this was a major oversight in the verbiage of the waiver and that it had been a learning experience for him moving forward to word it more carefully.
5. The most egregious thing Elite did during this project was serve us a lien before the project was even completed. We were astounded to receive a notice of lien when Elite was sending someone to our home to work that very same day. When we called for explanation, Michael told us that this was a "safeguard" to ensure payment from us.
We sure did argue with Elite a lot during this project and you bet we withheld payment until all of our issues were addressed. We knew how poorly we were being treated by them before they even received our money--we were terrified to pay them and risk them disappearing and leaving us with a destroyed backsplash. In the process of these arguments, we were told they couldn't make payroll without collecting money from us. We had guilt thrown at us, being told "we need to feed our families" while they pleaded for us to make payments before the project was actually completed.
I can say that I have never dealt with a company so void of professionalism and courtesy ever in my life. The only positive things I can say about the whole thing is that the technician sent to our house, Felix, was incredible. His work was impeccable. But the customer service completely marred all of that for us. I would stay as far away as possible from this company. They are crooks and truly heartless, cruel people. read more