When I first realized I needed help, I truly believed I was beyond saving--trapped in what felt…read morelike the endless pit of hell known as addiction. But that was before I came across Dr. Stephen Poulos at AllPure Behavioral Health in February 2024. Now, almost a year into my recovery journey, I can confidently say that meeting Dr. Poulos changed my life. Dr. Poulos isn't just a doctor; he's a beacon of hope. From the very beginning, he didn't just treat my addiction--he treated me. Every single visit, he took the time to ask how I was truly feeling, how my cravings were, and adjusted my treatment plan based on what my body and mind needed. That level of care and attentiveness is so rare, and it has made all the difference in my recovery. When I started, I was on 16mg of Suboxone. With Dr. Poulos's careful guidance, we've gradually tapered down to 1mg a day with a slow and steady plan to continue. He never rushed me or pushed me beyond what I was ready for. Instead, he gave me the tools and the belief that I could reclaim my life. Thanks to Dr. Poulos, I've broken free from the chains of addiction. I feel genuinely happy, hopeful, and inspired--something I never thought was possible. I'll forever be grateful for his guidance, compassion, and unwavering belief in my ability to recover. If you feel like there's no way out, I urge you to seek help and take that first step. Dr. Poulos helped me when I thought no one could, and I hope my journey can inspire others the way he has inspired me. Thank you, Dr. Stephen Poulos--you've given me a second chance at life.

Hello, I have been a patient of AllPure behavioral health for a little over a year now. I have seen…read moredifferent health professionals in different states, throughout the years and Dr. Polous is by far my favorite doctor. He goes out of his way to take care of his patients. I'm sure the rest of the providers all have the same value system as Dr. Polous. God definitely intended for him to be a psychiatrist. He has helped me in ways. I cannot even begin to describe!!! it would never fit! If you have a family member struggling, I would say definitely book with AllPure, I'm in Miami and went through numerous people, who weren't nearly as nice, or as good as him clinically. High recommendation. God bless all of you , thanks Dr. Polous for everything!!!!

The staff were super nice, extremely kind My advice is to go…read morein and ask all the staff what you need to do the treatments (in conjunction). I was told I could smoke medical Marijuana then on my 4th or 5th treatment out of 6, was told it may affect the results. I was also told a therapist is extremely helpful (4th or 5th treatment). The last treatment, I was told Magnesium would help the treatments. I super wish I would have been told this in case it would have helped the treatment work for me. I was so highly relying on this, my fault, and it actually made me feel worse. It helps some and not all, just wanted to share my experience.

The owners and staff are truly caring individuals.. but that is not what makes this place stand out…read moreto me... I recently had a family member pass away and I was extremely hysterical... My grief did not go away, bc that is just not how grief affects us, but while using the Ketamine Treatments, I felt somehow closer to my loved one whom passed on... Ketamine gave me the will to push through my emotions, even as painful as they were... I feel, so many times in life, society expects you to accept the death, take a day or two, and then just tuck away your pain inside. And we now know that grief affects your mental and physical health. For me, the Ketamine gave me an allowance to grieve when I need it most. It allowed me to cry and reflect. I still have once treatment to do, but even the last once, I felt like it had helped me work through some intense feelings... Therapy never worked for me. I don't have issues telling someone what I have done, what I need to do, and knowing the steps to take to achieve therapeutic results... but counseling never gave me what I needed, and I've tried various medications, that never worked either, including making my habits worse through medicated assistance. I will never be "cured" of grief... but I feel the Ketamine helps me explore what I know is already inside of me. I can speak to many other people, but if that doesn't click for me specifically, then speaking of the same thing over and over, is useless.. nobody can get me through my issues.... Nobody except for me and my relationship to myself... If anyone is curious about the ketamine treatment, go to My Self Wellness in Bonita Springs, Florida... Also, if you would like to reach out to me to ask any questions, feel free to contact My Self Wellness and leave your phone #, and I could give you some insight on my experience, if that would be something you would like to reach out to hear more about my experience with these Ketamine treatments. Thanks Kandra Hanchar Helping others through their grief, allows me to heal through mine, and it is never a bother. Take Care of Yourself!!

Rosa is the professional who really listened to me and was the only one who prescribed the…read morecorrect medication for my major depressive disorder which was previously non-responsive to medication. I can't thank Rosa enough for giving me back a life and the ability to laugh and smile again.

I wish I had read reviews before making the mistake of coming here with my kids. I had the…read moredispleasure of meeting with Gina Valo today. To say that she was unprofessional and rude would be a massive understatement. We had two appointments booked and received an email in the morning that both had been cancelled. Calling the office is pointless, as it just leads to a voicemail that goes unanswered. Same thing with their chat function. So after booking new ones for next week, I receive notifications that they are back on for today. Once I arrived, Gina took it upon herself to rudely inform me that she knows nothing about each of my kids since I didn't submit an intake form and that's why she cancelled us, even though both were submitted. She then rudely told me that she was unhappy with me for not answering her call this morning. I have five outbound calls and zero inbound. When I let her know that I was unhappy about the confusion around the cancellations and not being able to reach the office, she said that none of these things were her problem and she can only take care of her own issues, whatever that is supposed to mean. To make things worse after all of this, she decided to openly discuss my 16 year old son and his "diagnosis" (which seems completely unlikely but that's a whole other issue) in front of his 13 year old sister, with no regard for his privacy. I let her know that she is rude and has no sense of customer service. I also told her that she acted unethically by discussing my son's "diagnosis" with other members of the family, without even considering whether he would want that. She repeatedly stated that no one has ever had a problem with her or her service, which from reading these reviews is obviously false. I will never do business with this practice again, and if this quack stays employed there, I'd highly recommend no else does either.

Dr. Aleem and his staff are absolutely amazing! My husband…read morefinally found a doctor that was able to diagnose him properly, and give him the proper treatments and medications that finally helped after SEVERAL DOCTORS AND MEDICATIONS! It was a long journey to find a doctor like him.

Excellent dr. Aleem. Excellent staff. Many years of change but I would not switch. He listens…read moremonitors and writes my m/h meds and willl follow up when pharmacy has questions or claim not received.

I love park royal I recommend this mental health facility because they have different units to fit…read moredifferent needs. They just need to make the admission process faster at night. Cause I have waiting 6 hours at night they are very short staffed at night. I love the staff Nurse Ellie and Nurse David are amazing. The best techs are Devina and Toby and Kiersten.

Horrible no attention from night nurses fell bleeding everywhere hit my head got a bandage. Nothing…read morebut warm water to drink. If you have private insurance they keep you as long as possible and force you to go to their outpatient 1/2hr each way 3x a week.

I was not impressed at all, even with the recommendations through the grapevine. No one wants to be…read moreknown as having a mental illness, being odd that in Manhattan seeing a Psychiatrist was a status symbol....all the pills you want. Back to Dr, Machlin, I found him to be a wee bit full of himself, a cash business, no insurance. When he finds himself unable to help you, he will dismiss you from the Practice for reasons such as "missing an appointment" that he documents. A man "no".......Just a hunch by me, I think he is a drinker off hours.

They discharged me for missing some recent appointments when I explained to them the valid…read moresituations I was dealing with at that time and they were still charging me so it's not like they were losing money from the missed appointments which I understood. There was no understanding or care or even regard for my situation. They seem to have no care for your actual well being as a person.

I did not receive treatment from this practice, but I unfortunately feel the need to warn potential…read morepatients away. My experience was first that they don't have their act together administratively: did not return my first message left by phone (and they almost never pick up the phone anyway), have never responded to email, and when I finally did get scheduled for an initial appointment, they had me with the wrong doctor (I was seeking ketamine treatment; they put me under medication management), which resulted in a 2 week delay in getting in. The initial consultation itself, though, is why I have to recommend against this practice and is why I didn't pursue treatment through them myself. The meeting started out with Dr. Pollack grilling me about drug use as if I was just looking for an easy/legal high (quite frankly, the price of ketamine therapy being what it is, that's just ludicrous). He then went on to spout outdated and verifiably false information about marijuana and other drugs (e.g. he seems to be blissfully unaware of the latest psychiatric research into psychedelics and insinuated that cannabis could cause cancer), and then pushed a $200 brain-wave scanning test on me to ostensibly determine whether ketamine or TMS therapy would be better for me. I never received the results of this test. My biggest takeaway beyond these details was that I felt a distinct lack of empathy - or even sympathy - from Dr. Pollack, and for a treatment like ketamine where set and setting are incredibly important, I couldn't see him being able to adequately provide treatment. I did find treatment out of town with a much more competent and compassionate doctor, and that experience made me even more glad for my decision not to be treated at PASWFL.

If I could rate this office a zero I would. I would not recommend it to anyone. I have been a…read morepatient here for about 3 months. During these 3 months I have called at LEAST 20 times. They NEVER answer the phone. I have watched the front desk girl Katie eat scrambled eggs at the front desk and watch Friends on her phone while ignoring the ringing office phone. I mentioned the issue to the NP and she gave me contact information for her personal phone, email, and the direct line to the front desk etc. Still, no one answered. This office is supposed to be for people who have mental health issues. HOW can you provide care for these people without ANSWERING THE PHONE?? What a shame! There is always an excuse for not answering the phone, or responding. I have never been seen any time near my scheduled time. It has been at least 40 minutes to 1 hour after my scheduled time. Every single appointment. EXTREMELY disappointed and will be taking my care elsewhere.

Forgot to ad she contacted me to reschedule which I did. She was very sweet. I went for my…read moreappointment and as soon as I sat down she went off on me saying that it was wrong of me to call her unprofessional and that we had to discuss it. Lol. She was steaming mad. She said she discussed it with a colleague, which is against Hipaa and was very angry. I thought she needed counseling herself. It was like she turned off a light switch. Very strange behavior. I would not recommend her. I was shocked that she was so upset that I called her behavior unprofessional. She said perhaps I'm not the right counselor for her. I concurred and told her to F off and left. I cried driving home. I reported her to my psychiatrist who I see for my anxiety medication a couple times a year. He was a little taken back and couldn't believe her behavior. Good luck with her

I suggested this as a place for my significant other and I to go to. They offer a half hour free…read morecounseling session. He didn't want to do that. He didn't think we needed couples counseling he thinks we need somebody to manage my bipolar anxiety. I think that we need to have someone help us to find someone who could assist us with our problems. I think that he has bipolar depression. I sent him the website he did not want to go. I'm not happy

Three words describe this business...Rude,unprofessional and condescending. I won't return for…read moretreatment of my very serious asthma condition. I felt we weren't welcome in their office and were a burden to them. I and my wife were treated like CRAP,talked down to like we're idiots. Not sure why we were treated the way we were but it was more than the three times seeing and dealing with them. I'll go elsewhere....never in 50 years were we treated that way in a doctor's office. We never saw the doctor that this business bears his name. Go somewhere else if you expect quality care and treatment that ALL sick patients demand and deserve.

Went here because they were a lot closer. Boy was that a stupid idea. He pretty much told me that…read morethe only medicine for hypersomnia was Ritalin, Nuvigil, and Provigil... to pick which one I wanted. That didn't make any sense because none of them work for me anymore, and Provigil never worked at all. He said if I wanted a different medicine I was going to have to go to a psychiatrist. They didn't even have my paperwork at the office and/or he didn't even read my paper work(he didn't even know if it was there), he didn't bother discussing my memory loss , and he didn't believe in drug holidays. I had high hopes, but unfortunately they were knocked down by a rude MD that definitely needs to go back for classes. I'm a nurse and I know for a fact that he is misinformed, careless, and doesn't give 100%.