Customer service is garbage. Once they sell and install, they have no follow up on maintenance or repairs. They scheduled me at 5 on friday 3 weeks in a row, I took off work 3 days, and no one came. I tried calling and they are closed at 5. I believe they set you up with a friday afternoon when they want to get you off their backs for the weekend. I've called and tried to set up for weeks and months now and no one has showed up. For me to take off work and still get bo service 3 different times is very disrespectful. I wish I could reverse my purchase! She did the work 3 months later, 1 day after I posted this on Google. She made me bribe her to do the work by taking the post down. They even suggested I pay for the work they promised to be done.​ read more

I employed Elite Granite Tops to install granite countertops in my new kitchen. I was rather impressed with their response as well as timeline for install. August 23rd they came out to estimate. August 26th we elected to proceed. Template was on August 30th, and Installation on September 5th. That's where it ended. When the guy showed up to install, They measured and cut behind the sink too short. My farmhouse sink now sits about an inch and a half back and water runs down the front of the cabinet. You can also clearly see where the sink meets the cabinet. I had designated a hole for a pop-up topper. The topper was meant to go through this hole and plug into an outlet located in the cabinet cavity. From the beginning, I communicated to the estimator, fabricator, and installers that I needed the topper plugged in during the island installation. Unfortunately, after they set and glued the slab in place, they realized they had forgotten to plug in the topper. Rather than finding a solution, they claimed it 'wasn't their job' because it involved electrical work, leaving me in a bind. Plugging in a pre-installed outlet hardly requires an electrician. By that notion anybody who plugs in a toaster is an electrician. This left me extremely disappointed as I needed someone to take off the island filter to gain access to the outlet So that I could finish what they didn't. I'm not finished. When they were bringing the granite slab into the house, they hit every single stair coming up the stairs noticeably damaging each stair. The stair nose for my brand new floors was busted at the top. I reached out. They apologized. Agreed to fix the stairnose by sending someone out and paying for it's replacement. After months now of back and forth...the damage to my home is still not fixed. read more

First, Yuliia was so helpful when selecting the quartzite we wanted and also explained how to overcome a challenging garden window we wanted finished with quartzite. Then, Pablo came to measure. He explained very nicely that we needed a few more things completed before he could measure and also how to do it. On the actual measuring day which they scheduled quickly, it went flawlessly. Two days later Pablo and his crew installed the quartzite and it fit like a glove, and our garden window looks beautiful. Yes they were late on one appointment due to trouble with their truck. I don't feel that's such a big deal. All in all, they were professional, courteous, knowledgeable and very fast. read more

See all

Worst Construction Experience To Date! Biggest problems= quality control, management, and communication. I am hoping for Elite's sake, they are just in a season of turnover and disorganization because their stellar reviews up to this point are one of the big reasons we picked them to install almost $5k of kitchen, half bath, and master bath granite into our home last month. Our project finished because we pulled the plug and said no more of your work in our home on 7/14/22, almost a month into a project that should have taken 1 day per the scope of work. Facts: -6/20/22- Template Day (prescheduled with Yulia, owner, office manager, three weeks prior), appointment missed, I called them, they hustled and sent out their lead cutter, Cody, instead of one of their normal template makers-Jaime or Yulia. He arrived almost 1.5 hrs after the scheduled time, dirty with a rusty tape measure and proceeded to tell me he never did templates and started measuring with my counters with ONLY the tape measure only my whole project. He took some notes and left. I should have complained right then and there. -6/29/22- Install Day, they demo'd my existing tops, removing the sinks I was having them replace saying they would be back later that day to install my granite tops. They did not. Yulia called to say she would be comping us a kitchen sink for the 24 hours without countertops and sinks, and they would return the next day. They took all the stem attachments under our sinks (except one) that connected the sinks to their supplies including the connector to our garbage disposal. We asked the workers to bring them back when they came. We also asked Yulia. Both parties said they'd find them and return them. They NEVER did after almost a month of trying to get them back from them. We, in the end, bought all new connections including a special ordered garbage disposal connection. Yulia eventually gave us a monetary discount for that but only after almost a month of no word about their whereabouts. -6/30/22- #2 Install Day, workmen show up with the granite that was not cut, of course, from a hard template, and, of course, the measurements for our kitchen granite were wrong. The sink was not centered! The overhangs were not the same, especially on either side of the oven (left at 1 7/8" and right at 1 1/8", see pics) AND there was a gap at the back walls of almost a 1/2" (see pics). Needless to say, we were not happy! The bathroom granite miraculously was ok EXCEPT the workman cut three holes in our master bathroom sinks instead of one for our fixtures, on accident, even with the fixtures we bought sitting right next to the granite. The workman was VERY apologetic, and we told him it was the least of our worries at this point because our bottom fixture plates would cover the extra holes. However, we can now never change the fixtures out to one hole fixtures. We told the workmen we would not sign their job completion form nor pay the final payment until this was resolved. We called Yulia multiple times that day and the days after to discuss and have her come look at the work. We texted her as well. She did not respond until 7/6/22 when she stated she would meet us in person at our home to discuss/inspect the next day 7/7/22. - 7/7/22- Don, Yulia's husband, and owner of their stucco business that shares the same building, arrived for the appointment to discuss/inspect NOT Yulia. He looked it over, shook his head and tried to band aid it with promises to grind down this portion and move that portion in order to match up the overhangs and close the gaps. My husband said, "No way," in part because Don's fix that he proposed would make the sink overhang even further off. In the end, Don agreed to pull off the longest piece with the sink cutout and redo it. He promised to grind down portions of the other two pieces on either side of the oven in order to close the gaps and bring the overhangs to 1.5" (the standard overhang, written into our scope of work). He also informed us they "never do hard templates" which completely contradicts what their workmen say. Plus discussing with friends and family who have had granite installed all over the country, their successful granite projects were done using a hard template whether laser or hard copy. We let Don's go as we were beginning to not trust a word they said and holding our breath that we would actually see our kitchen granite dilemma resolved. We asked when they would be back to fix this, and he said they would call us. We did not hear back until I called them on 7/11/22. Yulia apologized profusely saying it was a nightmare, she took it took it to heart that this had happened to us, and was 100% their fault. I told her I appreciated her making it right. She informed me they were actually performing a hard template this time..(see pics of written timeline. Yelp has character limit). read more

See all

My quartz countertop was installed and is just great! Thanks Elite Granite Tops!

I am very happy with my granite counters. The installers did a great job. The only thing I am not happy about was being lied to about a hole that was put in my wall. When I asked about the hole was told that was where my old counter had ended and they must have cut counter too short because didn't have enough material. I gave the installers a good review but realized I had been lied to after they had left and I examined more closely. read more

Horrible company! Their shop manager Pablo is a liar, and a thief. He messed up our granite install and refused to come and fix his mistakes after we had paid him. He didn't even finish the backsplash that he charged us for. Definitely would not recommend this company and definitely would recommend that you not let this person in your house. read more

We just had a kitchen countertop install on 6/26/2021 with Elite Granite Tops and everything went fabulous (first time doing business with them). Pablo and his crew did a fantastic job making the templates and installing the countertops; everything fit like a glove and looks great. Install was very professional and they did a great job cleaning up afterwards. I've been dealing with contractors through my real estate investing business, and I'm adding Elite Granite Tops to my list of approved contractors----definitively plan on doing business with them in the future. read more

I love Elite!! Did such an amazing job doing our counter tops and back splashes, HIGHLY recommend if you're wanting really good work done! They got everything done in a timely manor. read more

It has been the worst experience I've ever encountered. They didn't honor the contract or even come close. Broken granite and tried to sneak and glue it back together on day one, however I caught that mistake. Didn't polish or clean up the granite. I paid for ogee edges. They are so dull it's unbelievable. They brought the wrong sink. They hyped up " laser measurements and they don't have laser anything. A guy came out to do a template and used a measuring tape. NO template was made. One of their guys stopped up a toilet. When they discovered yet another mistake on day 3, the granite wouldn't fit because it wasn't measured right from the git go. They offered me a 4" backsplash as a perk. I didn't want the backsplash but this was on day 3, so I took it, just to get them out of my house. There's a nasty seam right in the center of the sink at the cabinet edge and it's unsightly. That particular edge is so dull, I don't know if it will ever shine. It's in your face every time you use the sink. They charged me for a plumber pre installation and post installation. No plumber from them ever did anything on my plumbing. They left me without a kitchen for 5 days and over the weekend. The owner told me on Friday evening, on one of his guys phones, that he wouldn't leave me without use of my kitchen. He lied, too. I was never given a number to call just in case I needed to talk with someone on the weekend. I hired a plumber to connect my faucet and garbage disposal. They sent a helper out on Saturday who wasn't a plumber, but he didn't know about plumbing vents, so he obviously didn't know how to do the work. They're selling professionalism, however, their anything but professional. It took them three days to install approximately 40 sq ft of granite. At one point there were 7 men in my small kitchen. They never called me, not once, after they got a hefty down payment. I called 7 times and sent 3 emails. Again, they've never responded. I still owe them the balance. They know what a crummy job they did so haven't asked for it. it's a good thing because they'll never get another penny out of me. In the meantime, I'm using acetone to try and clean up their mess. Everything these "people" say, is a LIE! Next step for me is to report them to BBB. I wouldn't have picked the one star if I wasn't forced to. They don't deserve that big of score. Don't walk away from this company, RUN! read more

I'm so upset... should have trusted my instincts when we walked their lot of granite. We paid a lot of money for a LOT of granite and they did a terrible job installing it and finishing it. It's streaky and dull and you can clearly see the sealer over the seem, and it's almost like the granite wasn't even polished. Our back splashes were also never completed even though we were told they were coming back to complete them and never did... We've talked with the owners of the company multiple times, set appointments with their shop manager Pablo multiple times and no one has ever shown back up to finish or fix it. We've given them multiple opportunities to make this right and we keep getting the run around and blown off. Stay away from them, especially Pablo. I will update this review if they make this right... but it's been months and nothing so far but broken promises, fake apologies and lies. read more