I had a gift card I missed placed w/ money on it for Tan Vision. I haven't been here since 2014…read more They said they change the systems and no longer accept THIER gift cards. No notice or email to hurry and use what's left on it. Their explanations was all gift cards expire. VERY DISAPPOINTED. I drove from Grand Rapids to use this card in holland. Easy to take ones money wasn't even willing to let me in for a tan unless I paid cash. I will be calling my legal shield for this matter to get my monies returned. Hard to find good service then again I probably shouldn't have expected it from Tan Vision. Clark is not the owner anymore. DO NOT EVER BUY TAN VISION's GIFT CARDS. They may change the system to keep you monies like they did to me. Shame on you VANDER HARR & Bonnie. Is this how ur pockets get fat by keeping a single mother's earnings when she thought to splurge w/your business. Shame shame shame

My husband and I went to get a base tan for Florida. It was our first time here. The receptionist…read morecouldn't have been nicer. The beds were great and the salon was very clean and inviting. We have gone to other salons in Holland and think this is by far the best one.

We were in the area for vacation and I desperately needed my extensions moved up. I messaged the…read moresalon, Sarah responded quickly and was able to get me in for my requested day. I was seen by Claire who was so sweet and very thorough with my move up. She did a hair mask and a blow-out as well. If I lived in the area, I would certainly return, and may visit again next time we are here. The staff was friendly, the salon was adorable and I couldn't have been happier with my service.

It gets the job done, but numerous staff issues have me wondering if this is where I should…read morecontinue to get my spray tan. In the past two months I've experienced package mishaps, nearly slipping to death a couple of times from the versa spa floor not being wiped down between uses, and most recently having an employee, Echo question the darkness level I selected because according to her it was too dark for my current skin tone. I never asked for her opinion. Big improvements could be made in customer service and hospitality. It's not that hard to wipe down equipment in between clients and be pleasant.

Sunless tanning package is a great deal. I love getting spray tans weekly here. Since the pandemic…read moreI have noticed not all staff wear masks when it was supposedly enforced by our governor. Staff is friendly. Also, this is a cashless business FYI so be prepared to pay on a card.

Friendly knowledgeable staff, clean tanning beds and rooms. Each room has a chair, a table with a…read moreradio you can use, paper towels and a trash can. The prices are very reasonable and they don't make you pay for a membership and there's a number of different types of beds you can use. They also offer spray tanning but I haven't used this service before and there is an array of tanning lotions for purchase. I highly recommend Hot Tropics Tanning!

I got the base tan that I needed, fast and with no burn. This place has it going on. Staff is…read morecertified and very knowledgeable, friendly and helpful. They are true to their word on hot lamps and have a variety of tanning beds and stand ups. I love the size of the beds and you can actually move and adjust your body in them. Great for my 6'2" husband. They may be a bit of a drive for us, but we'll worth it. I did not try to spray tan, yet. But from the people who I have encountered there were very happy with their spray tans. Hidden gem. . .

The staff is kind and engaging. They made me feel comfortable picking out a suit…read more They made the spray tan process easy and love how it turned out!

This is a very clean tanning salon. Only problem I have had is waiting times when they are busy…read more They really need to track when the most customers are using their facilities to offer quicker service.

Their hours are listed as open until 7pm, and when I arrived at 6:30 to get a spray tan, all doors…read morewere locked, and I tried reaching out over the phone and text with no response. I can't comment on service quality (bc I never received services) but I haven't experienced this issue with any other salon.

I was a loyal customer here for several years and was on their VIP membership plan. I want to be…read morefair because the actual spray tans were consistently great, and the staff members I interacted with over the years were always wonderful. Unfortunately, the customer service experience with ownership ultimately drove me (and several friends) away. The biggest issue is how inflexible and dismissive they are with customers regarding booking mistakes and billing issues. One example: I accidentally selected the wrong appointment date in their booking system. I realized it within minutes and immediately messaged the owner to correct it, but because the accidentally selected date was within 24 hours, the system locked me out from making changes myself. Rather than offering any grace or understanding, I was basically told I was out of luck and still charged. I completely understand having cancellation policies in place to protect appointment times. However, when a customer notices a simple mistake immediately, reaches out right away, and there are still multiple openings available for that date, the business has lost absolutely nothing. It feels less like protecting bookings and more like benefiting from customer errors. This apparently was not an isolated experience either. I know multiple people who had similar situations and felt brushed off rather than valued as longtime clients. I also personally experienced recurring issues with billing and automatic renewals/charges tied to the required credit card on file. After enough frustration, I finally decided to leave. It's unfortunate because the product itself is genuinely good. But eventually customer service matters just as much as the service being provided. I truly wanted to continue supporting this business, but it became clear that loyal customers were viewed as expendable rather than appreciated.

it's the only place I'll go now. moda lash hurt my eye with thier dye. and my eyelashes were left…read morestrait and tiled instead of curled .